We ordered a new set of tires on line and scheduled an appointment. We arrived on time and was told…read moreit would be 90 minutes for the installation. It was over two hours and there is no place to wait other than the food court. That is not comfortable for that long of a wait. We have been members of Costco for 30 years and are disappointed in the set up of the new Bend Costco. The pharmacy is another location with no waiting area as there are elderly and sick folks there. The staff is always courteous and they to help, but the tire location and pharmacy could be more accommodating.

Stay away from the Costco gas station. Just like the warehouse, it is a crowded, chaotic, poorly…read moredesigned, and dangerous place. Vehicles passing in the narrow lanes to get out, or go to a empty spot at the front of the line. And for god-sakes! no place for a motor home. Cost me $2,000 now, and another ~4,000 over the next 3 years, to get around some jerk who drove around and backed in front of my motor home to get to the recently vacated front pump. Thought I could get around the guy (he was having all sorts of trouble parking and getting his payment going). The sharp turns to get around him caused my toad to jack-knife left, bang the curb sending the wheels to the right, and then jack-knife right to clip his fender! Of course, none of this is visible from the mirrors.

The actual providers in this clinic are inept. They do not listen, they have prescribed contacts…read moreand glasses that are the INCORRECT prescription TWICE! I was told I did the eye exam wrong! How the hell can you do that?! TWICE! I cannot see with the contacts or the glasses I spent hundreds and hundreds of dollars on. When I called to speak with Dr Coffman regarding my experience, he was dismissive, argumentative and combative. I also believe he flat out lied to me about an appt I had with a cataract dr that said I didn't need to be seen for cataracts. No treatable evidence. DONT GO HERE!

I had a similar experience to what others have mentioned. The service from the doctors and staff…read moreduring my appointment was wonderful -- friendly, professional, and thorough. However, the experience changed once I reached the desk to pay and or order glasses. The person at the check out desk was very dismissive and told me I had no coverage for glasses. When I politely explained that I was certain my plan included coverage, she insisted I was wrong and doubled down on her claim. After leaving, I called the billing department to verify -- and they confirmed that I did in fact have coverage. The entire situation was unnecessarily frustrating. It could have been resolved easily with a bit more professionalism and a willingness to double-check before dismissing the patient. It's unfortunate because the rest of the staff provided excellent care

I was a new patient in the Bend office today and want to share my experience. Overall, it was an…read moreexcellent experience. Scheduling an appointment was fast and efficient. The office space is nice with a large selection of eyewear. All of the staff and the doctor were friendly and professional. The office seemed to have the latest technology in equipment for the exam. And I left with the feeling that I need to post here to let other people know about this location.

I rushed in the door 8 minutes late because I was giving someone CPR at the end of my nursing…read moreshift, my patient survived. The office refused to see me because I was late. I was promised there was no cancellation fee, and then I got a letter from a collections agency seeking my cancellation fee. Not even a call or a letter from the office, they sent me straight to collections. I will never pay it. What if that was a family member of someone that worked there? When do healthcare workers give healthcare workers some grace? Certainly not in the wake of life saving efforts... So much of what is wrong in healthcare can be found here and I can not support them.

It is the best eye care place I've ever been to. Everyone is warn, courteous and efficient.read more

Dr. Sunday was professional and answered my questions. Amanda that did my measurements was very…read morefriendly, nice. Katie answered all my questions & I had a lot! She was patient, friendly & answered all of my questions. I forgot to mention Courtney who was also very helpful and did a lot of follow up with me. My only negative is the front desk could be a little friendlier.

They quoted us a price of $39.95 for a pair of readers "with vision insurance". We didn't think to…read moreask how much it would be "without vision insurance". So it cost us $140, when we were expecting $40. Technically they told the truth ... this sort of sneakiness really upsets us. We'll be MUCH more careful IF we do business with them in the future. Caveat emptor. FYI, we own a business.

I turned 50 and my eyes went south quickly! I knew I needed glasses and FAST!…read more I got my eye exam at the Optometrist next door, then grabbed my prescription, picked out an adorable pair of glasses and walked out with a new pair for my eyes the next day. The staff are quick to help and are great at fittings. It might take a few times to get it right, but it takes just a few minutes for them to help you out. I picked a pair of pricier frames, but you can grab a trendy pair of frames starting as low as $29-39.00. Loved their selection, and felt comfortable trying on as many pairs as I wanted before I settled on my frames. For a first time eyeglass wearer, I think this was a great experience!

I am also surprised that Cascade Eyecare doesn't have 5 stars on Yelp. They do on Google. From the…read moremoment I called for my 12 year old son, this place has been amazing. He was having eyesight issues and they got him right in. The staff is SOOOOO friendly and efficient! We felt right at home. They are a well oiled machine :) We are so happy we found them. My husband will be booking an appointment soon.

I am so surprised that this place doesn't get 5 stars across the board, at least in recent years…read moresince the ownership changed hands. I went in two weeks ago to purchase new sunglasses and glasses (after browsing selections of frames in 5 other businesses). As I wanted something a little more stylish than I typically wear, it was a long decision process for me. They were with me every step of the way over the course of three visits and they provided a great discount for the pair that was not covered by insurance. AND then they rushed the order so I could get my glasses before my vacation. Big shout out to Katie! Glasses are back, I see better than I have in a long time, and I will definitely be back for my next exam and purchase!

I had a great experience here recently. My experience with Costco had been merely "adequate" for…read morethe exam part of the process. I was greeted as I came in and directed towards the exam area. The exam service rep had already researched my info for my upcoming appointment which resulted in far less of the normal filling of forms. The initial intake nurse was very friendly and quickly made her way through the precursory questions. Finally, the main optician spent more than ample time explaining what she was doing and the results and indicators of a few of the tests. First time I had a clear idea of what a person might deal with if glaucoma became an issue.

This would have easily been a 5 star review if only they hadn't put my phone number into the…read morecomputer improperly and I had gotten the text message when my glasses arrived. Instead of me waiting days after they got here and finally calling and asking if they had come in only to find out they had been in for days!!! Frustrating! However these are the best progressive glasses I have ever owned. And I have been in progressives for about 12 years. I got both sunglasses and my regular pair of progressives. The sunglasses are the easiest pair to see and read with I have ever had! They are amazing! I can't stress this enough. And the regular progressives are just as clear and easy to navigate. These truly are the best glasses I have ever owned and I have spent more than I spent on these. The last glasses from Costco I was never happy with. They were nothing like this quality!!!

I had great service a week after arriving in Bend in early Dec 2026. I broke the arm (midway) on my…read morebeautiful progressive round aviator glasses and need to repair them or get another pair. They did both. Jenny was very helpful in guiding me to a pair a frames that suited my face in size and style. They also replaced my broken arm on the others so I can leave them in the car to use when I drive. A little pricey, but I get compliments on them everywhere I go. Very nice store, love Bodie the lab.

A busy eye doctor's office with product…read more My friend was here getting glasses and I thought the help appeared shoddy in calf tattoos and dress. A bit pushy and tactless about the upsell on frames, tried to edge me out of the conversation. Not appreciated. Mid day. Mid week. Plus side!: very near 900 Wall.

This is a must stop every time I'm in Bend. This is a family owned business, Joann and her daughter…read moreTori were incredibly friendly and welcoming. They are very knowledgeable and took the time to answer all my questions, and helped me considered some styles that I wouldn't have before. They made sure I found exactly what I needed. I walked out with a pair of sunglasses and prescription glasses that I am extremely happy with. The eye exam was impressive -- they use state-of-the-art equipment that made the process quick, thorough, and comfortable. I felt confident I was getting the best possible care for my vision. Elizabeth the OD is very personable and made the whole process very easy and enjoyable. I highly recommend this place to anyone looking for quality service and stylish eyewear!

Stopped here on my wife's birthday and she wanted a new pair of Maui Jim's. I was really surprised…read morehow big of a selection they had for every major brand of sunglasses! The the staff was really helpful and patient as my wife took her time trying on a lot of sun glasses. My wife narrowed it down to two pairs. I got her both ... Really nice store - thank you!

I needed 2 appointments to complete my initial exam. The Dr. Was running late but they failed to…read morelet me know as I sat there. I paid for one contact. I never heard back and finally called and was told the contact was there.....almost on? month later. I went to pick up and was told I needed to pay the balance. I had already paid but was told I still owe $5. They explained they had gone through changes in the office and the price may have gone up! REALLY poor customer service Would never return

My experience with Riverbend Eye Care has been for optical services. Both for purchasing eyeglass…read moreframes and having eyeglasses made last year and prescription lens sunglasses this week. Had I posted a review based solely on last year's experience it would have been "AOK". But this year it's a big four star "yay!". Here's the summary of my experience and number 6 in the following list is why the rating moved up! 1. Convenient location with ample parking in a private lot. 2. Extremely friendly and helpful front desk staff. 3. Bright and welcoming office and optical display space. (Although small and so a tad cramped when you're trying to look at frames.) 4. Good selection of frames for men and women with mid range to upper range brand options including Helium, ProDesign, Vera Wang, Coach, Nicole Miller, Mykita plus many more. None of these are inexpensive brands but the prices here are fair and competitive for what they are. I was delighted by the price of the Nicole Miller sun-glass frames I chose, which were nearly $50 less than I expected! 5. They offered to deduct 10% off the total cost of my glasses, without me asking, given I do not bill insurance for them. 6. .A big improvement in optician staff service this year over last. This last point deserves explanation. The optician last year seemed competent but over stretched and always "on the run" frantically busy. Were it not for one of the uber helpful front desk staff who stepped in (and I think is now an optical staff technician) to help with selection and follow up, I probably would have walked out with the sale to Riverbend lost both that time and for return business. But, the glasses were well made. Which is one of the things that led me back in this year when I was looking for sunglasses. The other being "hip" but affordable style options. I found that this year, there are two new folks as optical staff at Riverbend. Knowledgeable about product inventory, skilled to help select the best frame for a customer's face and budget as well as in lens technology options. And perhaps most important, skilled at getting the right fit of the glasses for great vision. I could happily recommend Riverbend for glasses just for the experience of working with the opticians these days. I am happy to say there are other things - see list above - to add to the "I'm a fan" experience to recommend Riverbend for optical needs. My hubby will need new glasses soon and based on my experience, Riverbend will be his new "go to" place.