I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I…read morewas not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache!

Initially, I'll be honest I used to walk past this store and think it was just another overpriced…read moreboutique . I avoided it for a while because it didn't seem aligned with how I was used to shopping. That changed when my daughter --who was 15 at the time--kept asking to shop here for her 16th birthday. Like any mom, I wanted to make her happy, so we went in and I ended up doing a full shopping experience with her . That moment completely shifted my perspective. The experience, the service, and most importantly the quality--everything spoke for itself. I've been shopping here ever since, and it's now been over five years. I used to match my designer bags with fast-fashion--Forever 21, Zara, H&M--constantly rotating through pieces every season. But when I really sat down and did the math , I realized I was spending more replacing clothes that didn't last. Investing in a $200-$300 pair of jeans here that lasts through multiple seasons--including pregnancy and postpartum--actually makes far more sense. I absolutely love this brand and store concept. The quality is unmatched, and these are pieces you can truly keep for a lifetime. You don't need to build your entire wardrobe here--even a few staple pieces can elevate everything else you own. One of the most unique aspects is the no-mirror dressing room experience; but again I had to adjust . It may feel different at first, but I've grown to really enjoy it. It creates a sense of community--you get and give real feedback from other customers and the sales team, which can completely shift how you see and style an outfit. This store may not be for everyone from a budget standpoint--and that's okay. But I don't think that alone is a fair reason to leave a negative review. It's simply about knowing what aligns with your lifestyle and priorities. ‍ For me, the pricing is comparable to Nordstrom, but the quality and customer service here are on ANOTHER LEVEL. If you value long-lasting pieces, thoughtful design, and an elevated shopping experience, this is absolutely the place.

This is one of the larger sized locations I've been to which I appreciate shopping in because who…read morewants to shop in crowded spaces? I always wondered why people like to use the fitting rooms here, b/c I thought most of these products were so basic and simple that the fit should be fine. It's actually nice to try items on as each piece could be made slightly different. I ended up not liking a tank I had grabbed in multiple colors because it looked too small for me. Randomly grabbed a pair of earrings I had seen near the register as my final item to purchase along with a pair of nice shorts, and a couple of other basic tanks. I wasn't sure about the earrings, but I received so many compliments the times I've worn them that I am so happy with my purchase. The price of the items here is also decent. The fitting room was kind of icky as there was gum on the curtain and the room did not look like it had been cleaned.

This brandy melville is on the bigger side compared to the other locations. It is mostly neat with…read moreeasy to find items. I came here with a goal of finding their cable knit cardigans and I found so many colors. I ended up walking out with two. The cropped versions are $32. The longer versions are $38. The employees were also very helpful as I was looking for a cardigan that was on the mannequin. They couldn't find any either and helped take it off the mannequin for me. It is busy but the lines went by quickly.

This location is great and the staff were sweet! I love this location because it's convenient with…read morethe other stores around. However, I just don't like coming here during their sales. It's beyond messy and hard to look around. They should definitely have a couple more people to help out with organizing the store and making sure things aren't all over the floor. I know it's a busy time and it's hard to keep up but the Pleasanton Zara seems a lot easier to shop at and a little bit "cleaner".

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

The two times I've been here, the employees have been more than happy to help me, which I have been…read moresooo thankful for. My first visit was when I was in need of shoes to wear for an interview a girl helped me choose the shoe and the color. Today I was in need of basically my first pair of jeans if you can believe it. I was helped by a girl named Lizzy, I believe her name was, as I was told at the register when I asked. She asked if I needed help and she offered to pick out some straight leg jeans in my size. I ended up leaving with a pair of jeans that fit me perfectly thanks to her suggestions and feedback! It was about $138 at the register, which is a little steep for one pair, but I'll happily pay the price for a pair of jeans that fit me perfectly in the waist, fit my 5'1" frame, and feel soft and comfortable and not scratchy at all. I got the 90's Straight in a 25P. (Thank god they have petite lengths!!!) Super happy with my purchase thanks to Lizzy and will be back for another pair eventually :)

I've heard great things about Madewell jeans, but I've been hesitant to try them due to the price…read more I am one year postpartum and decided to finally invest in a good pair of jeans! When I entered the store, I was immediately greeted. I told Lea, a stylist there, that it was my first time in a Madewell store. I let her know what I was looking for. She was extremely patient and knowledgeable, helping me find my size, the jeans that fit me best, etc. as well as a top and a few accessories. I wasn't even looking for a shirt, but she was such a great stylist, she convinced me! If you are looking for a fantastic experience and help finding the right outfit for you, ask for Lea!

Diana was awesome with my housewarming plant gift! She wiped the dust off the wax leaves, added…read moremoss at the top and then put it in a gift bag. Definitely coming back for excellent customer service!

The store is poorly managed. They are very diligent and rude to customers. They don't have the…read moreparking times posted. Don't know what time they're closing, and they turn off the elevator and make you walk around to get in your car even though they're standing there with the key because they're afraid people will come up the elevator. Ridiculous The prices are incorrectly marked on clearance items. It'll say $20 or it's actually four dollars. They don't put out all their products you have to ask them for things and then they go in the back and get it and hand it to you without a hanger or anything. The prices are ridiculous and you can go on Poshmark and get the same items for a fraction of the cost.

We just happen to see this Boutique as we came out of the parking lot. This is such a cute little…read moreboutique that sell items like bags, jewelry, clothing and more. The service is truly amazing. The owner of the store is so sweet. As you walk in she greets you then offers you coffee or tea and actually have conversation with you. You can't really get this kind of service everywhere. You can tell that she loves what she does and very familiar with the products she sells. I bought a couple of blazers. The moment I saw it I knew I wanted it. The material felt good on my skin. She said it is from Turkey. I also bought a beautiful necklace. The price is not cheap but not super expensive either. I think the items are well priced as the items look like good quality material. As you see in the photo I walked out wearing the blazer :).

Wardrobe boutique is one of my favorite stores in Walnut Creek!…read more I'm in Turkey about once a year and love to drop into Wardrobe to purchase items I can take back with me to wear in Turkey, because her shop is several steps above the local Alacati bazaar and she has absolutely fantastic taste! The owner is super sweet and I love looking at the new items she brings in every time I drop by. I also appreciate that if she has a wrapped version of the item I'm purchasing she offers that one, as I have allergies and it helps with wearability for me. All in all, I love supporting a local small business and I'll definitely keep coming back!

I was excited to finally shop in store as opposed to online. We went here this past Saturday…read morebecause I wanted to look for more work clothes. To my surprise, there wasn't much of a selection! Barely any sweaters, pants, or any of the stuff you see online. It was mostly dresses, cropped shirts, and little itty bitty pieces that only small girls can wear. This was a little disappointing. It looked almost like they didn't have much inventory? I wish I took a picture, but it was pretty pathetic as far as selection goes. It almost felt like it was trying to be curated, but for who exactly? The service was ok. There was a girl standing near the front door greeting people, but that was about it. If you want more people to shop here, maybe have more items?

Reformation's selection of dresses are beautiful. I discovered this brand quite some years ago and…read morewas always impressed by how flattering it was on a curvier, midsize, and plus size figure. I've gone up and down throughout the years, but the dresses have always looked amazing. It's definitely my spring and autumn dress go-to.

Service seems pretty good. Selection was pretty fair…read moreValue was definitely on the more expensive side Overall just another store for your modern/trendy style of clothing. I really liked how there were two benches inside the store so I can chill

Roaches in the change room roaches on the floor. Quickly left after going to the changing room and…read morefound two dead roaches inside. I'm disgusted.