Don't shop there very rude they need to work on their customer service and why have a delivery service with a certain time and won't deliver

it's alright? I went for the first time ever here to buys a family member some gifts and walked in no one noticed me or said hi. I have a bright pink jacket so i was like okay cool once i started looking at some of the closed bottles they said hi and asked if i needed help...i said no cause i knew what i came for. Then once im ready i decided to grab 4 bottles and then waited in line. My cashier took a longer time bagging one bottle for a woman in front of me and then once she was done it was my turn. I decided to be friendly to the cashier and he was doing a lot. Since it was my first time i have no idea what to do other than give my id and pay. So he asked me if i have rewards and i said it's my first time so probably not and then he said do you have a phone number and i repeated myself and then added on that he could try my brothers but he cut me off and then said if you want point you have to sign up yourself then i said okay and didn't know. This guy goes ahead and rings me up and by the time that's over he puts each bottle in a separate bag and for the lady in front of me he gave a big bag for one bottle...and she said no thank u so i figured oh i can use the crumply bag cause he was gonna just toss it. Then while im paying i ask can i have a big bag for my FOUR bottles? and he said i need to pay for it? I didn't realize i had to pay for the messed up bag? and i said again "im sorry i didn't know it's my first time" this gentleman is older than 40... so idk if he was just annoyed with work or something but man i was so kind just for an older grumpy man to be mad at a younger person (woman) Idk i decided to leave my review cause i was excited this would be my alcohol spot but imma stick to total wine cause they aren't going to hassle me as much. Interesting experience not terrible but i figured id leave my opinion for possibly people to understand that being nice won't do anything for ya so save your peace and niceness for other places read more

I went to this location to pick up an order yesterday morning as soon as the store opened at 9 a.m. I was approached by a women by the name of Veronica who said she was the assistant manager, with an attitude she stated that it was early in the morning and she couldn't help me because she was the only one pulling orders and walked away. I'm not sure how she became an assistant manager with that attitude lol! There were other employees in the store. I can't comprehend how she couldn't just give me my order instead of giving me one of my worst customer service experiences of my life. read more

The employees that work here are all fantastic, had two wonderful gentlemen today, a younger cashier and some guy behind the counter who helped me find everything I needed. The only major issue here, to be frank, is the temperature. It's not only uncomfortable as h*ll for the customers but what about the employees?! No WAY is that safe for them, anyone working an 8-hour shift is bound to get sick, just watch. I felt terrible being in there for 20 minutes. Do something about it. I manage a retail store. There's things you can't do, and providing unsafe working conditions is one of them. If the AC is broken, there's no excuse to not get that fixed the day you notice. They don't deserve to be working in 80°+ weather. Poor things. read more

Love going to this BevMo!! They always have amazing service!! Every time I have a question or need a recommendation they are welcoming and available. There is always a deal to had here as they are always promotions going on. read more

No Canadian Club... how can you call yourself a liquor store. This seems like one of the most basic bottles... but not in stock since 2014. What?????? Forced us to go to Total Wine and More, which stocks CC. BevMo = BevNO. read more

The sales people at this store are pretty bad. I came in to get a bottle of tequila. Walked into a store and saw two men, one was stacking shelves in the front of the store one in the middle/back. I was the only customwr at the store ! Asked the one in the front to help me find a bottle of what I needed, he just said " it's over there by so and so". I walked over "there" and didn't find it, so I asked the other man, he said the man in the front can just get it for me. Why did the dude make me walk and try to find the bottle when he could have just told me I can get it for you at the front ? Then it took him 5 minutes to ring me up. What a terrible experience at this location ! read more

BevMo! - Slowest service ever - Beer, Wine & Spirits Near Me - Los Angeles, California

I called the BevMo in Canoga Park because I had a problem at BevMo in Encino and it was regarding their policy that I was not aware of because as an Uber driver I was never ID for picking up liquor. So I called BevMo in Canoga Park to check on that policy and I found out that it was their policy from the beginning but for the 28th to 30 times that I picked up liquor or wine from either store in Encino and Canoga Park, nobody ever checked my ID and this one time I happened to not have my ID on me and I explained all of these to the employee at the Canoga Park who answered the phone but he was so rude and just when I was about to thank him to say goodbye he just hung up on me. Apparently customer service over the phone means nothing and this particular employee just punches in and out to make a paycheck without giving an over the phone customer service read more

We waited 10 mins to check out due to the cashier cheat chatting on both sides. Lol Eddie was such a rude cashier. Lol. Never coming back again. He yanked the money out of my mothers hand when she wasn't done counting..... Asks my foreign mom if she needs ice? I answer no. He's like let me see your ID?! I said I'm not 21 this is for my 21st this week. He's like next time don't answer my questions if your under age. I've worked at a super market more than 3 years lol no one needs to Be this rude. read more

I got to say, the people that work here are the real gem! Very helpful, super friendly. One of the young ladies at the cash register even made a suggestion on some fruit juices to go along with the other beverages I had purchased. Love their customer service! read more

I am not a regular customer, and in fact had not been to a BevMo in years. This rating is purely based on my experience. The customer service was very lacking, as we had to actually walk and get service and even the recommendation was lacking in in-depth knowledge. We purchased a bottle of wine and specific wine glasses, after driving a distance to this location. Afterwards, we went to a Target store. Low and behold, Target had the exact same wine and glasses. My recommendation, just go to Target. read more

Every time we have a bar.b.que at the pool, dinner party, weekend brunch with mimosas with friends we always venture over to BevMo. BevMo pretty much has every type of alcohol to satisfy your thirst. I really like how they have the on going 5 cent sale on their wines, it gives me the opportunity to try out new wines and take an extra bottle for only 5 cents. read more

Garbage. Every time I order beer for delivery, I call the store and kindly ask for refrigerated beer. Again, 3rd time in a row Louis says "I got you, no problem " and I get WARM beer delivered. The manager, she cares even less than her staff. Pure trash read more

Don't go to this BevMo. They use AOL dialup internet. I've been there twice this month to swing by for holiday pit stops conveniently located on my commute home only to be shooed away both times because their "system is down". Both times?! It almost feels personal. Don't go here. The poor customer ahead of me had her payment stuck in "pending" so she couldn't leave while all of us in line bounced. Avoid this location unless you like waiting in line for no reason. Have fun! read more

I just had the rudest most disrespectful experience at this location . "BRETT" not only snatched money and my id out of my hand he threw my change in my hand and snatched the receipt. I don't know if he was having a bad day or a racist but your attitude should not reflect at your job. People keep the business open so if this employees attitude is always like this I would rethink his employment. read more

BevMo! - Beer, Wine & Spirits Near Me - Los Angeles, California

Great selections of wine & 99.9% they have full stock but they seem to never stock or keep up the stocking of cold beer & hard ales . I always end up with the shelf warm stuff - chilling it myself at home ! so too much planning if you want a cold beverage from bev mo . Sometime I want a cold beer . Best thing ... Pocket shots ! Comes in standard spiced rum, vodka , gin & whiskey . Great for sporting events or as the store clerk said "boring kids school plays & PTA meetings" They are quite discreet . I'll let you use your imagination . read more

I've come to appreciate boutique wine stores more than places like BevMo, but if you need your standard liquor or beer, then this is the place for you! They have large format of all liquors and a wide variety of beer, including tons of "craft beer" and imported beer. Unless you're into lower end wine or wine that hasn't necessarily been stored properly, I wouldnt buy too much wine here, but you can find some nice high end champagne that isn't sold everywhere (Schramsberg Reserve and their J. Schram in particular). read more

I have been to this BevMo! a few times now and there's always great service. It may seem like no one is around to help, but before you know it, an employee is right there asking if you need assistance or just greeting you. This store always has what I want and I have never seen a shelf or product that wasn't stocked or an employee stocking a shelf. I'll definitely continue coming to this location for my wine and other alcohol needs read more

Where else to you go for some good holiday wine right? They have such a huge selection in reds and whites, you cant go wrong. The staff is very friendly. They are always willing to help, even with wines you are unable to pronounce. An added bonus is they also have beer, cheese, chips, and a good mix of other items that you can pair with your wine. The staff is glad to assist with that as well. Parking is great, big lot, plenty of spaces, so your car will be accommodated. read more

We're down in the Woodland Hills area on vacation. We live in Portland, OR, which I believe is one of the last remaining holdout states where liquor can ONLY be sold by the gummit, and there are no fully private "liquor stores" (there are, but all of them buy from the state). In other words, land of NoBevMo. So, among many other reasons, we enjoy our occasional excursions down here to load up on...umm...contraband. Well, legal here anyway, but for the state that's getting pretty dang close to legalizing all pot, buying a bottle of rum is a lot more of a hassle (not to mention 25%-40% higher-priced) up there than down here. Which brings me, this evening, to BevMo Woodland Hills. In a lot of ways, BevMo is like the Toys 'R Us for drinkers. Liquor is sorted into sections and aisles: rum, tequila, vodka, whisky/whiskeys and the like each have their own place. But beyond liquor, there's a large selection of beer, and at least a third, maybe half the store is dedicated to wine from numerous regions, also sorted accordingly. They also have a section of mixers and additives such as numerous flavors of bitters, glassware, and cocktail-making tools (shakers, corkscrews, chatch'kes bits n' bobs). Prices are reasonably good. Like a lot of big-box style places, many of the prices will be fantastic, but you do need to know what you're looking at and roughly how much you'd expect it to be, as the occasional bottle isn't that great a deal. But on the whole, an excellent place to shop if you're looking to imbibe just about anything. read more

I feel like a kid at a candy store every time I come here. Pretty huge place, with a very big selection. They got everything you need to make pretty much any drink you want. They got all kind of snacks as well. They even have kegs. Only thing I don't like about BevMo is that they have crappy shot glass selection. All I wanted was a double shot shot glass. Is that too much to ask? I had to settle for just having two regular shot glasses. Oh well.... If you need liquor, wine, or just want to stock up on your bar necessities then this is the place you go to. However like Taline G. said, if you just need beer, you'll find it slightly cheaper at Vons for some reason. read more

This location is really close to my work so I am stopping there often on the way home. I really, like their selection of beers and vines, and always browse for new things. Often there are some great imported spirits at Bevmo that I can pick up and try. The stuff is polite and helpful for the most part, and if something is out of stock they are happy to place an order for you. I took one star off because when they do place an order they get it wrong occasionally , but they do offer to compensate you fro an inconvenience by giving you extra discount and placing the order for correct items. I generally would recommend this store to anyone who likes good vines and liquors. read more

BevMo! - BevMo Woodland Hills, CA - Beer, Wine & Spirits Near Me - Los Angeles, California

Usually come to this location because of the convenience of it and never had a problem. Even one time the black girl with braids was extremely helpful when they didn't have the pink Whitney Sdveka. The availability of the casamigos tequila is a hit or miss but lately they have Centenario which is my alternative which is why I came in today around 6:30pm. The store was busier than normal which is expected because it is the day before Thanksgiving however, that is not my issue here. I found what I needed from the beer selection and the centenario tequila so I walk up into line which is where the problems begin. There were 2 couples in front of me & they were already in line so I get behind them & the bald Filipino worker starts yelling "you know you can move up right that's why there's a line" umm ok? Rude much besides us there was only another guy behind me so it's not like we were creating a hassle in the store. The couples inch forward & are rung up by the Hispanic girl cashier because she knows how to do her job compared to baldie who simply wants to chat away his shift. Anyways, I'm socially distanced enough from the couple in front of me & once again baldie has the audacity to yell out in such a demeaning manner: "move up & fill in the gaps". Didn't realize the pandemic is over & we can be crowded forward but I move my shopping cart closer the couple. Whatever right? Well baldie then completely skips me & decides to ring up the guy behind me? Why is that? Is it bc I'm Hispanic or a member of the LGBTQ community? Seems like a bigot right there. I was so stunned that happened but as I try to regain my composure "ITAO" decides to ring me up. Okay fine. I would've let the rudeness of baldie go. But ITAO was no better. Immediately I tell him I have beer in the shopping cart so he could scan it. I worked in customer service for years to put myself through school so I appreciated it even customers gave me the heads up. Well ITAO just rolls his eyes and says nothing. So he scans the centenario & he just stares at me so I tell him aren't you going to get the beer? & he has the audacity to say: "well yeah if you ever take it out of the cart " That's why you have a scanner??? But apparently that's to much for him to simply raise his arm & scan the box's barcode which they've done in the past as any other market/store does. So I lift it up enough for him to scan & still nothing. At this point just give me the black shirt & put me to work bc ITAO is useless. In such a condescending tone he says "if you want the beer you're going to have to put it on the counter" you have a scan gun for that very reason for larger portions? Think next time or at least try to act competent if you're on the clock. So I do his job & put the case of beer on the counter. Which once again I would've just brushed off as the laziness of these workers but then I notice the centenario is ringing up at 35 instead of the 28 which was on the label. I begin to ask him why is that & he cuts me off before I even get a word out. He yells: "yeah give me your phone # then you'll see a price change" good to know but do you have to yell it out? Much less try to act like a mind reader before I even open my mouth. I was so shocked at this vile act of "customer service" that I just pay & leave. I have never been so demeaned, humiliated & made to feel less than & by minimum wage workers at that. Might as well just start going to total wine down the street. read more

BevMo! - a person holding a receipt - Beer, Wine & Spirits Near Me - Los Angeles, California

So it's Saturday afternoon and we've got to pick some alcohol for the evening. One bottle of 1.75 liter Stoli, 1 bottle of Beaujolais Nouveau, a couple of bottles of Cellar No. 8 Cabernet Sauvignon, 1 bottle of Groth Sauvignon Blanc, 1 bottle of Husch Sauvignon Blanc, 2 bottles of Hess Cabernet Sauvignon, and 1 bottle of Martini & Rossi Sweet Vermouth later and we're good to go. I did have a slight hangover Sunday morning... read more

BevMo! - Beer, Wine & Spirits Near Me - Los Angeles, California

I'm not really a big drinker so I'll be brief. The customer service at this location is always good. Lots of free parking. The store is very big and bright. Easy to find things. Employees usually have great suggestions. This is one of those places where I can get in and get out with some great gifts. They also have some odds and ends like wine gift bags and greeting cards etc. and that makes it even better. Enjoy yourself!!! read more

Maybe I'm crazy, but I feel like this location has a much better craft brew selection than other BevMos in the area. And that's definitely a huge perk! The employees are also very friendly and ready to answer any and all questions you might have. My only complaint is that I had asked them to call me when they got a shipment in and I never heard back from them. I thought maybe they just hadn't gotten a shipment in but the next time I was in the store, there was the beer I was looking for. What gives, yo?! But that seems to just be an isolated event. I just know from now on to just avoid ordering from them. That's fine with me. read more

Great staff. Friendly and knowledgeable when it comes to craft beer. My wife likes they're 5¢ deals because she gets to try new stuff frequently. read more

This review pertains to the experience of attempting to order from the store for an event, rather than to the store itself. I hoped to buy beer from this BevMo location for my wedding, which was at a BYOB venue. On March 8, I submitted a form specifying exactly what I wanted and stating that I would be willing to pay the delivery fee. Over a month later, on April 10, I got a form email about my submission. I responded back within 2 days, again stating what I wanted. They again waited a full month to respond. Since the wedding was, at that point only a month away, we knew we could not rely on them. read more

I swear I never do a review but a friend of mine had a similar incident like me at this same spot with the same women apparently her name is Rachel idk but I went over there a couple days ago and I literally just went to pick up a gopuff delivery and my order was in the back and I saw Rachel being occupied with another customer. I saw my order ready for pickup and so I thought I'd just take it and not bother her so I grabbed the order and gave her gentle signal saying that this was my order from afar. She then immediately gives me attitude and says something about how I wasn't patient enough to have her give it to me. Mind you, I literally see her with another customer and just didn't want to go off and look like I'm stealing it or sum im black so I gotta do that sumtimes lol iykyk but she proceeds to give it to me and tells me rudely that I have to pick up ice in the front and then throws the go puff delivery to me like I'm sum punk or sum. Now I coulda easily made her day even worse and act all crazy towards her cuz I mean she deserved it but I took the high road like sum of y'all Karens forget to do and give these retail employees the idea that every customer is out to get them. Best believe tho if I come back and she do sum slick to me again ima have to bully her no kizzy read more

I used to go here everyday now I avoid at all cost the managers are unprofessional rude and the store looks trashed at all times GO TO TOTAL WINE RALPHS OR ANYTHING ELSE I PROMISE YOULL SAVE YOUR SELF TROUBLE read more

Richard was incredibly helpful and took the time to try and help me find what I was looking for. Although they didn't have what I wanted in stock, he did everything he could to check other stores and offered me insight on days/times the received shipment along with ways I couldn't increase my chances of finding a rare Bourbon for my husband. His customer service skills were great and something rarely found. Amanda was also really great at check out, making sure I found everything I needed and again thanking me for coming to the store. With lots of options, these guys stand out and I will be a repeat customer because of them! read more

This was my first and last time using Bevmo for anything. I used them for my wedding, catering and delivering liquor. I walked through with a manager and placed my order, paid for it and checked it off my list. A few weeks prior to the event, I called to add something. They could not find my order. I had to scan them the receipt (lucky I kept it) just to prove my over $500 purchase was even made. We went over everything again, basically placing my order again. Then the day of? The delivered a few wrong items, had to go back and make 2 trips. Do not trust these guys for effortless help during any event! read more

Love this place. When ever you need some booze to get ripped. Here you go! Best cheapest place to buy it. Be safe people! Don't drink and drive. read more

Really the only complaint I have about this location is one employee in particular. Heather L. I work in the service industry myself so I understand how hard it can be; customers can be rude and impatient, you're underpaid and overworked in many cases. So I try to be overly nice when I shop anywhere. But every time I come here Heather is incredibly rude and pushy and acts like she can't be bothered to do her job even though the store is DEAD. She acts so impatient if I don't put my card in immediately and this time I told her I wanted to wait to see my total and she basically threw a fit, slamming boxes down, huffing and puffing. She'll say things like I NEED TO SCAN YOUR ID PUT IT UP TO THE SCANNER. But she doesn't even look to see if it's my ID or not. This girl honestly has some anger issues. If you see Heather, run away! read more

Eddie, Worst store manager ever. I'm over 40 years old and he would except my ID as it wasn't to his standards. He was rude and doesn't have any business being in costumer service. I was a regular patron of this chain, and Will never order from BevMo again. read more

Huge store. Huge parking lot. Endless selection of drinks. And prices are better than ever. I'm not that big into alcohol, but can appreciate a store that has almost any type of alcohol. They even got me a wine bottle that I knew will surprise my friend. This is the real thing. read more

I have no issues with the store or the staff at all. BUT here is what I complain about every single time , they charge for a bag like everyone else which is just fine. What is so so so unbelievable to me is why a store that has all glass products have a bag without a handle ! The whole point of bags is to make it easy to carry things. Its absolutely ridiculous to have bags with no handles on them . I do take my own bags but sometimes I forget and it's so frustrating read more

BevMo!is the worst!!! Got a Stella 13 gallon keg for my graduation party, with 129 guest. The keg was faulty.. had to go back and wasted so much time that the beer barely got touched.. problem was resolved HOURS LATER. Who says they are going to reimburse some one for the faulty keg and doesn't honor the reimbursement (Jay the store manager) when my dad goes to drop KEGS because the one I got was faulty .. the store manager argues with my dad!! Talk about treating your customers like garbage, good to see how you run things #BevMo! read more

5 stars for being unique. Talk about a great collection and a superb variety of drinks! BevMo has it all! All sorts of beer, wine, liquors, hard drinks... you name it! This is where you find the rare stuff to impress your friends or loved one's with. Many of times they have deals on wine where you pay full price for one bottle and pay a penny for a second of equal or less value. Prices here are about average in comparison to the price you would pay for the same type of drink (ie Grey Goose) at a retail store like Vons or Ralphs. Again, this is where you go to find the unheard of, rare, import stuff that no one else has. They have complimentary items as well to go with your drinks like crackers, cheese, snacks and candy. The store is clean, staff is friendly, but they could use a little bit more help on the floor. read more

I confess. I've taken a break from work and run, no jaywalk, across the street to BevMo to purchase libations. From picking up a 6-pack of Cherry Wheat beer to a last minute bottle of wine for a co-worker, I'm grateful for this location and its selection. Like my homie Roman said, they've got snacks here too. Some of the staff is a little slow when checking my ID. It must be hard to believe blond Asians exist! read more