We had a really great experience with Lighthouse Storage, thanks to Misty. We didn't have an…read moreappointment scheduled, but she welcomed us in and made the whole process incredibly smooth from start to finish. She took the time to answer all of our questions, explained everything clearly, and made sure we felt confident in our decision. What stood out most was how easy and stress-free she made everything. Customer service like that is hard to come by. The facility itself was clean, organized, and felt secure, which gave us extra peace of mind. Overall, a seamless experience and we're really glad we chose Lighthouse Storage. Highly recommend!

Wonderful customer service and very clean facility. Seems very safe and easy to get items in and outread more

I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

Tony has been a great help in assisting my family and I with our move! Definitely going to…read morerecommend this location to family and friends!

I would like to express my gratitude to Tony the manager of this location. He is such a great guy!…read moreHe is the sweetest, most respectful and kindest ever. I love that he keeps this place in pristine order. Always so clean and safe. He's always sweeping or cleaning the premises and he does this with such a great smile and wonderful positive attitude. He also makes us feel very safe. As a woman my safety is important at all hours I'm there and he does just that. He lets me and others who are there know, that he's there to ensure no one that is not suppose to be there, will not enter the premises. I know he looks out for us, because if there's multiple people on site he's also walking around to make sure everyone is doing well. Thank you for keeping us and our things safe, clean and for being so respectful and professional- always.

Amazing experience at Extra Space Storage on Comstock!…read more The facility is always clean, well-lit and secure. Jennifer, Marco and staff made the rental process so easy. An excellent and trustworthy option for anyone in the area needing storage. The customer service I experienced is unmatched. Jennifer went above and beyond to help me find the right size unit for my belongings. Jennifer & Marco were professional, welcoming and genuinely cared about my experience with their company. Marco provided cold bottles of water while moving. This level of service is rare and made my entire move far more easy. Choosing Extra Space Storage is a great decision. Jennifer offered me a great move-in promotion. The facility is extremely clean and secure, with amenities like: locked gates for security, cameras, a loading dock, dollies and moving carts. It's a great value for the price, and your belongings will be safe.

I was renting out a storage space from here, while I admit I was behind I called them early…read moreFebruary and was told I had til March 11th to make a payment. On the Saturday Feb 21st I received a text that said my move out was successful. Clearly confused I called and received a voicemail. I left a voicemail. With no call back. I called during the week and was told that there was no account associated with my phone number and that the unit I was inquiring about was listed to rent. I pushed for more answers and they couldn't give me any. I explained the situation. The "manager on duty" said the permanent manager would call me the following day. The next day I waited and called at 10am I was then informed that because my unit was "too big" and didn't have a lot of stuff in it they assumed I had abandoned it. And threw everything away. My daughter's new born stuff, my purses everything I had in there. Even though the person I spoke with said my deadline was March 11th. After realizing they screwed up the issue was then escalated to the regional or general manager, Matt. I spoke with Matt briefly and he apologized and owned up to the mistake. They the offered me $500 and to clear the balance that was owed. I told him I would get back to him because I was too upset to make a decision. That Monday I called him back and decided to take the amount offered even though I KNOW I could sue them for what they did. I was told I would get a call back if they would be able to refund me via check. I was also told direct deposit would be within 5-7 days and a check would be 7-10. I never got a call. Fast forward 3 weeks. Still no check or direct deposit refund. I called Matt once more. He said that Friday they would be issuing the check. We are now 2 weeks past that date still no check, still no direct deposit. All my sentimental values of my daughter are gone. Letters her father wrote me while he was in the navy.... GONE. And no sense of urgency on their part.

When you think of storage places, you often imagine them being overwhelming and stressful, almost…read morelike going to the DMV. You expect long waits, confusing rules, and just an overall headache. That's honestly what we were preparing ourselves for when we started looking for a storage unit. However, our experience with Golden State Storage in Santa Fe Springs was the complete opposite. We actually found the place by accident while driving by, and what immediately caught our attention was how clean and well-kept the property looked from the outside. The bright yellow color of the building stands out, but more importantly everything looked organized, modern, and very well maintained. That alone made us curious enough to stop in and check it out. We were looking for a storage facility close to home where we could keep some equipment, but we honestly had no idea what to expect or what the process would be like. The moment we walked into the office, Jackie greeted us and completely changed what we thought the experience would be like. She was incredibly welcoming right away. Not the forced "customer service" kind of greeting, but genuinely friendly and helpful. Jackie was amazing from start to finish. She took the time to explain everything in detail and made sure we understood how everything works. Since we had never rented a storage unit before, we had a lot of questions. She never rushed us and was extremely patient while answering every single one. She walked us through the different unit sizes, pricing, access hours, and security features so we could figure out what would work best for our needs. What really stood out is that she didn't just talk about the units from behind the desk. Jackie actually offered to walk us around the facility and show us several units in person so we could visualize the space. That made a huge difference because it helped us understand exactly what we were renting. She also showed us how to navigate the building, how access works through the Bluetooth phone system, and how the entry points and elevators work. For someone who has never used a modern storage facility before, that level of guidance was incredibly helpful. You can tell she truly cares about making sure customers feel comfortable and confident with their decision. She made the whole process smooth and stress-free. As for the facility itself, everything is extremely clean and well maintained. The elevators are spotless, the hallways are clean and well lit, and the entire building feels very secure. You can tell the management takes pride in maintaining the property. The Bluetooth phone access is also very convenient. It makes entering the facility simple and modern without having to deal with complicated keypads or cards. The whole system feels very organized and secure. Overall, we were very impressed with Golden State Storage. What started as a quick stop while driving by turned into finding exactly what we needed. But the biggest reason this experience stood out was Jackie. Her professionalism, patience, and friendliness made what we expected to be a stressful process incredibly easy and actually enjoyable. Thank you so much, Jackie, for taking the time to help us and for making the entire experience such a positive one. Customer service like that is rare these days, and it definitely made a lasting impression. If anyone is looking for a clean, secure, and well-run storage facility in Santa Fe Springs, I highly recommend Golden State Storage. And if you get the chance to work with Jackie, you'll be in great hands.

Excellent storage facility. Brand new, high security and excellent customer service. After moving…read moreout of our office we needed extra storage. We are very clean and organized and wanted a CLEAN storage unit. We originally rented 2 10x25 but ended up renting 2 more. If you need clean, highly secure units do not hesitate to check them out.

I was able to do it all on line. They have an App that controls the doors which is pretty cool…read more Check in was easy and fast. The only downside is that it is not 24 hours and they close early on Sunday which is a bummer because Sundays are normally popular move in days. The unit was clean and the locks are easy to use. They even had some moving equipment that made moving the boxes in and out easier. It was a good experience.

I got my gate access code and it never worked both going in and coming out. Furthermore, the…read moreoffice was locked and nobody to assist! I definitely do not recommend this Public Storage facility for your storing meets. With this kind of poor customer service, the rental rates are exorbitantly high and over priced. It's a good thing I'm only renting my unit temporarily. Still, I think the rental rate of this storage unit should be no more than $100. That's all!

Exceptional customer service! A big thank-you to Maria, who…read moremade me feel completely comfortable and never rushed me, even though it was close to closing time. She was extremely understanding and took the time to explain everything clearly and in detail. I truly appreciate her patience and professionalism. I 110% recommend this location!

Maria and Susan were extremely helpful & kind. Made the process super simple and understandable.read more

I was a dedicated user of PS for many years and would continue to do so, However, the raise in cost…read morehas made it unreasonable. I tried to negotiate a lower price to continue my contract, but PS is no longer allowing negotiations. I would have willingly continued to send them a payment for years to come, but they don't seem to value that. PS is an excellent place to store your possessions. The employees have all been helpful and professional. Unfortunately, corporate is out of touch with everyday people and will continue to raise your fees on a regular basis. Make this investment temporary. They obviously do wish to maintain long term patronage.

Do not rent from public storage. being there for two months. I received a rent increase from 160.00…read moreto 215.00. 9 months later I received another rent increase from 215.00 to 270.00. they're the biggest crooks. So I decided to move out on March 5,2023. when I told the agent that I was moving out the agent inform me that I was responsible for the full rent of March. The agent also stated public storage doesn't honor prorate and they are allowed to rent the space out that moment. Go somewhere cheaper you will be scam at public storage

Amazing experience. I have not been able to really be out and about due to health issues. It was so…read moreconvenient. I was able to see the rental options online and even rent online. I am not comfortable doing so, and I was able to rent over the phone. Property was very clean and accessible plus affordable.

This review is for Gabriel the new manager on location. I had been a customer with them for about 8…read moremonths (yes I also got a price raise at month 6 but if you read your contract it says they are allowed to do that because your contract is month to month basis, with possible reevaluation. If the land prices around the area goes up, your rent will go up too) and I wanted to downsize because I took out some stuff and didn't need that big of a space anymore. Gabriel was very patient with me as I wanted to wait for the price to drop before transferring to the smaller unit. He always wears a mask and keeps his distance for safety purposes. Three weeks later, I got my new smaller unit. It was thoroughly cleaned. Gabriel is cleaner than the previous manager, and I hope he stays for a long time here. He is also very nice to give me the first available unit closest to the entrance. He tries to give you the best service possible under the given circumstances, really. He also allowed me to borrow the moving dolly to move my stuff from one unit to another. Very very kind and helpful. He goes out of his way to gives the customers the best possible options or alternatives. The storage facility itself deserves only 3.5 stars. It's located next to a slaughterhouse so it stinks like cattle manure from late morning til dusk. My ex-unit was outdoors, the first one next to the office, and we once had one fat roach on the wall. I reported it to Gabriel and he took care of it, and reported it to management. No other pests sighted, and they have rat poison every two units or so. The outdoor units are more prone to cobwebs, so if you're going to store and forget, please be aware.

Great place. Michelle is pleasant and helpful. I would recommend highly. We had a great experience…read moreso far.

Michelle is the best!!! Very helpful and courteous…read more. Facility is very clean.. the whole process was very fast and easy....Thanks Michelle