Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Quick, friendly response and was able to repair my washing machine and stove…read more If needed, I'll certainly use this company again.

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super…read morehelpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again!

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out…read morethe problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Lassaad is honest and straightforward. He services our HVAC and took care of everything smoothly…read moreand efficiently. He also applies the trip charge to the total cost of service and parts that exceed the trip charge.

The team was great with communication and we were able to set up an appointment to fix our Kenmore…read moredryer. Lassaad was extremely punctual and was able to fix our machine without the need for extra parts. He also has a great sense of humor and you can tell he is very knowledgeable in this space. The price was very fair and we may look towards working with his team for HVAC services in the future.

I needed my decades old Kenmore dryer repaired and Dale arrived to fix it within 2 hours. He did a…read moregreat job and was finished within an hour. He told me that he had 28 years of experience with Sears before starting his own business 8 years ago. He really knows his stuff. And the cost was so reasonable!

Mr. Hartman did an excellent job in diagnosing and replacing a leaking intake valve on my…read morerefrigerator's water system, including adding a flexible metal extension to the copper water line, and charged a reasonable price for doing so. He also gave us prompt service. I highly recommend him.

Fridge wasn't working before Brothers got here and 30 minutes later it was! Came out on. Friday…read morenight when all others were telling me Monday. Technician was honest and told us that it was probably just dirty condenser. He cleaned components and made some adjustments and we had cold air. He could have easily "sold" me expensive replacements but he didn't. Definitely recommend.

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

SIS was assigned to me through my appliance warranty company. I felt a little uneasy after seeing…read moreall of the one star reviews, but since it took almost two weeks to find a provider, my hands were sort of tied. Chris, the owner, is a little difficult to get a hold of and isn't great at returning phone calls, so I understand where people are coming from in that aspect. Although, when I did speak to him, he was polite and attentive. The technician (didn't get his name) that came out for the repair was also polite, professional, and neat. All in all, it took SIS just under two weeks to diagnose and repair my washing machine in two visits during the holiday season, and during a supply chain shortage. Not sure I'd use them by choice, but necessarily worthy of only one star

The owner, Chris, was unprofessional and very disrespectful during the call to confirm the…read moreappointment. I would have appreciated a much higher level of customer service. His tone was abrupt and rude, and he even threatened to cancel the appointment if the parts that the warranty company ordered had not arrived beforehand. As the saying goes, it's not just what you say, but how you say it. If this company had not been recommended through the warranty company, I would not have chosen to do business with them.

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.