Miguel has repaired our fridge, and today our dishwasher. Super friendly, kind, efficient and…read moreknowledgeable. Also very patient in taking the time to show me the issues and how he resolved the problem. Being a woman my dogs were acting protective of me, he was very professional and made me comfortable as we joked about their behavior. He also offered to come right back if there was any kind of issue, as he would be in the area most of the day. I can't thank him enough for being super patient while explaining his diagnosis of the issues and immediately fixing them! I wish all techs were as wonderful and efficient as Miguel! Highly recommend! And appreciated his ability to quickly fix the problem and patience and time throughout the visit! THANK YOU Miguel!

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

We had a broken water dispenser on our refrigerator, a gas burner that wasn't working and a light…read morefixture that wouldn't stay on in the vent hood over our cooktop. Mohammed was able to fix the burner immediately and had to order parts for the other repairs. He came out less than a week later with the parts and had us back in business quickly. Additionally, while he was here, we noticed that our "Instant Hot" under the sink was leaking. He identified the problem and because he was going out of town, found the part for us online to order and told us it would be easy enough for us to repair. (It was). He calls to schedule and then called about 45 minutes ahead of his arrival to let us know he was on the way. He is neat, friendly and extremely well versed in different appliance repairs. We highly recommend Ascend Appliance Services and Mohammed! You will be pleased with his work!

I would not use this company, twice now, I called and said that I had an issue that I thought was…read morenot the appliance but connections to the appliance. Instead of asking quesitons and confirming if they could do the work, they said they would take a look, came out, charged for a service and said that they could not help. A total waste of time and money. i would avoid them. They are dishonest.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Robert is great. He immediately diagnosed the issue with our LG front load washer and worked on it…read moreright away. Very reasonable quote. I recommend for those who reside in the Germantown/Clarksburg area.

My home ice maker stopped working. I watched all the you tube videos and changed out the ice making…read moreunit myself, but it seems there was another issue. Called Mr Robert (again) , he called back within an hour, was at my home the next day, and I had ice two hours later, Thank you Robert Another A+ job

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super…read morehelpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again!

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out…read morethe problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased.

BUYER BEWARE!!!! These people are HORRIBLE!!! They provide poor service, or no service, take no…read morecredit cards so you have no recourse when the job is done poorly. DO NOT BOTHER CALLING!!!

Paid $200 deposit to All Appliance Repair for service on September 24, 2025. Technician claimed a…read morepart was needed, promised to return, brought the wrong part, and then never showed up. Multiple calls went to voicemail. They refused to refund my deposit, hiding behind "no refund" policies, even though I never received any service. I used my credit card to dispute the charge. I also filed a BBB complaint, and there are many other complaints and negative reviews showing a clear pattern of fraud. Do not use this company. They take your money and provide nothing.