Sold me a laptop with no power cord couldn't power it on. Requested the power and they chewed me out got aggressive. I do not recommend them

My MacBook unexpectedly crashed, right when I had a lot of things I NEEDED to accomplish! Figures! Obviously since I've only worked for 4 mths in the last year, the last time being 3 mths ago, I'm beyond strapped financially. I went on Offer Up, hoping to find a cheap used computer, the majority of listings were ridiculously overpriced! If I could afford those prices, I'd be buying a NEW one from the store! The ones that were fairly priced were in very poor condition & were pretty obviously stolen, & the one's that possibly weren't stolen, didn't look like they'd make it longer than a couple weeks before they crashed completely. Then... I come across a really nice MacBook, maybe a couple scuffs, but otherwise great condition! Even offered a 30 day warranty!! Seemed way too good to be true! But after messaging with Troy & finding out he has a little computer shop called "Beta Computer" (formerly known as Beta Mac) I figured it wouldn't hurt to go to his shop & check it out. I am not only pleasantly surprised I found such a great steal, but I'm super grateful for Troy & all his help! And he gave me a 30 day warranty, so if anything should go wrong he told me to bring it back & he'll either fix it, or replace it!! So far she's worked great though! When I'm back to being financially stable again, I'll be bringing my crashed Mac to Troy, so he can fix it. Highly recommend!! The only issue is the neighborhood is super sketch, but that's completely out of their control, it's a super small lil business & office space is expensive, I'd definitely rather have fair & affordable prices on a computer that's legit & gonna last, than a fancy office I'll only be in for 20 out of my entire life. Just sayin! read more

Not worth it. Customer service was nonexistent. Short version... based upon some other reviews (Google - which were stellar, mind you) I decided to take my iPod - which has all but circled the drain - to these guys to see if they could do anything to salvage the HDD inside it. These guys are supposed Crapple certified and trained and the like. Perhaps... but they have the customer service skills and appeal of an infected cyst. This guy - some dude with glasses and not the "iPod guy" named Paul, who according to the dude with glasses "was supposed to be here, but he isn't, he was scheduled, so I have no idea when he'll be here" (WTF!) - basically told me that there was nothing they could do. Nothing to see if it was an completely dead, non-charging battery issue, nothing to tell me if the HDD had crashed, nothing. Translation: "You're better off just buying another one or opening it up yourself and seeing if there is corrosion inside"... well, a-hole, if I wanted to do that I WOULD have done that. Then, much to my surprise and to that of many IT people I know (East coast) the guy says we could look at it but we have a $60 diagnostic fee... sooooooo, I want you to fix it, but you're going to charge me THAT much just to see if you even can? This place blows. The service sucked and I would not recommend this place to anyone that I had a semblance of respect for. read more

Really surprised at the other reviews. Everything went well for me and I'm happy I went. Got a great computer for my specific needs after some in depth conversation with one of the guys there named Dan. We talked specifics, decided on a good computer and got a couple upgrades too. They even threw in a free case when all was said and done. Would absolutely recommend! read more

These guys are the real deal. I walked in and the first thing that I heard was an earnest argument in the back room about how to truly kill Superman. They are the cast of Big Bang Theory. They also will tell you just how to fix whatever you have wrong with your mac just like they did for me. I ended up fixing the macbook trackpad for $180 less than the "geniuses" at the Mac store were going to charge me. They had great advice, great prices, great service and just felt like the mac store would if they were allowed to. A tad hard to find but call them when your GPS gets you close and they will get you the rest of the way. Please shop here for all of your Mac repair needs so they will still be around when I need them next time. As a side note. Shouldn't a real "genius" have the integrity to tell you that you have to take out 10 screws to do the repair you are needing. The true geniuses at Beta Mac will. read more

I dropped my macbook pro, denting the LCD casing at the pivot in the middle of the backside, pinching the LCD cable and rendering it unusable. I had an old hard drive also that was acting up. These guys quoted me a very low price to replace the LCD (its like they forgot to charge me labor!) Not only did they install a new LCD, but they even replaced my hard drive with a superior one AND installed Snow Leopard for me, for just $90 more! These guys surpassed my best expectations twice over. I will definitely go here for any future mac issues. Thanks Beta Computers! -Noah read more

Chris, the owner/operator was rude, arrogant, and a HORRIBLE manager. Charles Manson would be a more pleasant customer-facing manager. Not the type of person I want to support or recommend to my worst enemy. read more

I went to Beta Macs to try to get my Macbook Pro fixed. I had spilled water on it and was hoping for a cheaper alternative to buying an entirely new computer. Not only was the customer service TERRIBLE but they stole the battery out of my computer along with my charger! They told me my motherboard was fried and that I would be better off buying a new computer. I had given up hope on fixing it and was going to try to sell it. When I opened it and plugged it in the computer turned on just fine. Now all I need is a new battery. Would NOT recommend. read more

The "they have the customer service skills and appeal of an infected cyst" is funny. And was largely my experience. I needed a part for my computer and the Apple Store referred me here. It's a small, unkempt shop. There's a couple of display cases with pretty much low-end Macbooks and stuff, and it's repaired used and scratch-and-dent and apparently stuff they sell on eBay. Then in back there's an impressively messy repair shop packed with computer stuff. Or I guess it could be called a Nerd Cave, since another reviewer remarked they were arguing about Star Trek and Star Wars -- LOL! Anyway, I was trying to talk to the techs in back about repairing my computer when a guy in a fedora storms in and angrily tells me to stand in a specific spot -- I felt like I was in the soup kitchen in Seinfeld! Then Fedora Guy continued on angrily towards his staff and me (mostly ignoring me), and also remarking that customers are "time sucks." However, I really needed to get my computer fixed, so I took it and eventually Fedora Guy softened up, accepted my computer for repair, and briefly showed me some of their repaired used scratch-and-dent stuff which I ended up not being interested in because it was all low-end. About a week later I got my computer back and it has worked fine, so I guess I'll throw in a star. But I really never want to return again and be treated like "No Soup for You!" read more

I was searching for a replacement battery for my aged MacBook, and after getting quoted $110+ by every other retailer in the city, I called them and got a brand new OEM Apple battery for $55. A bit hard to find location wise and doesn't have the "pizzaz" of the more-known retailers in the area, but definitely will return for future parts/service needs. read more

Great service, Chris was wonderful, found a solution for our problem, at about a fourth of the cost we thought it would cost. Chris spent a great deal of time with us explaining all options... Thank you read more