We have been in our house for over 35 years and have had tree service a couple times prior to this November 2021. Past trimming was normally accomplished, but I really didn't have a feeling that all that needed to be done was. Two years ago, a mini-tornado took out a large tree of our neighbor and damaged one of ours slightly. While not scheduled. Best Tree Care guys quickly addressed the damage to our tree, at low cost since in the area taking care of neighbor's tree. I thought what a good company. This November Brad, the owner of Best Tree Care, discussed with me the needs of our overgrown and freeze damaged trees. WOW did they do a superb job! The service crew worked quickly and left the area clean of debris upon completion. If you care about your trees, I highly recommend Best Tree Care to protect and beautify your investment. Jack S. read more

I was referred to Brad by a friend. I called and left several messages prior to the Thanksgiving holiday. I figured they were probably busy like the rest of us with the holidays so that's why they never called back. Yesterday however I called again. Brad picked up and I said I needed someone to look at my live oak. He asked if I needed it trimmed and I said no it is struggling and needs some help. Then I heard a dial tone. I thought for sure that was a mistake so I called back twice and both times was put to voicemail. I left a message voicing my frustration of leaving so many messages, not getting a reply, and then to be hang-up on? Still no call back. I guess Brad may be good with trimming trees, but has no idea how to get them healthy. Whatever the case - certainly not "Best" in my opinion. Good luck. read more

I called Brad after a big wind storm that split a branch on my red oak and I wanted him to grind a stump from a tree that I had cut down last year. I appreciated Brad's promptness in getting my broken branch taken care of quickly but am disappointed in the clean up of the branch and the stump grinding. The branches were not cleaned up right away and the stump mulch was not raked neatly but just left as is. My husband and I spent over an hour having to clean it up. And when I emailed Brad about getting both projects cleaned up, I did not get a response about the branch and was told not to refer to him for any issues in the future. I hope for future clients he will be more considerate in getting projects cleaned up more efficiently and be better a communicating. I will be sure to not refer anyone to his company. read more

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We had some large palms that were killed by the Feb. freeze. Best Tree care took them down and disposed of them in a safe and efficient manner. The crew did a good job and left the area clean. I would recommend Best Tree Care. read more

Repeat customer of Brad and Best Tree over the past 6 years. Has always done phenomenal work and even helped out with research on lost Red Oak to defray some cost. I have left 3 vm's, 1 email, 1 personal text, and multiple office hour phone calls to try to reach over the past 6 weeks. Have not had any communication back on services needed. Hate to lose a business partner and am adding a star out of hope that business is doing OK during covid. Will now try elsewhere. read more

Brad is passionate about trees, especially the live oaks of Lakeway. He keeps up with the latest science on oak wilt and his crew applies techniques he's learned in the field. They did a great job of trimming and thinning my oaks to ensure they stay healthy. read more

Brad is reliable and his crew does great work. We have used Best Tree Care on 2 separate occasions, and the quote was reasonable and the work was done quickly! Both times we needed some emergency work done and he responded right away. read more

Wow. Now I know why you have to take so many positive Yelp reviews with a HUGE grain of salt. I contacted Best Tree Care via their website, giving them my name and information. They responded fairly quickly with an email, and then followed up with a phone call to come out and see the property for a lot clearing. My mother answered the door, and the contractor, Brad, greeted her with a confused look on his face, possibly due to my mother's hair (she has eccentric coloration). His first question was "What can I do for you today?" -- not a good sign for a tree care specialist. She explained that the backyard needed to be cleared of saplings and brush, and then all of that hauled away. Brad nodded and looked at his notes, and described what I had already written in the online form. Why ask what needed to be done if the notes were there? Short conversation was exchanged, which seemed pleasant. My mother asked if he wanted to come through the house to the backyard, or to go around. He asked if the gate was unlocked, and she said yes (because it was). He headed towards that area... ...and that was the last we ever saw or heard from him. My mom sat and waited for almost 20 minutes for Brad to come back to the door and give some sort of quote. She looked out the back window, expecting to see him looking around the backyard to investigate what needed to be done. He was nowhere to be seen. She opened the garage door, and his truck was gone. He had just...left. Who operates a business like this? If you don't want to do the work, or if it's not within your purview, COME BACK TO THE DOOR AND TELL THE CUSTOMER THIS. How completely unprofessional. I'm surprised there are so many reviews for this supposed "excellent work," because how would I know? There was no work done. Brad just...ran away? What the hell? read more

Wonderful tree service. Brad is very knowledgeable and very helpful. It was a great experience and I highly recommend them.

So I got my drone stuck 70 feet up in a tree with a rains storm coming 3 days. I called half a dozen places asking if the could retrieve the drone for me, but the only one willing to come take a look before the storm was Best. They came out, scaled the tree with ropes and poles and safely retrieved the drone without even breaking a prop or hurting the tree incredibly quickly. I know it's not a normal call for an Arborist, but I want point out if they can do a great job on something out of the box, then clearly they can do a great job on their bread and butter operations. They earned a fan and my repeat business when pruning time comes. read more

The owner, Brad, is arrogant, full of himself and rude. He spent an hour telling me how much he knows about trees, which made me feel better at the time although he was arrogant about it. Long story short, I accepted his bid and he sent guys over. They butchered my neighbors tree in the back and left so many unhealthy branches In one tree out front - that it ended up falling on our neighbors car and our roof. I asked him if they could come remove those branches from my roof and her car and his response was, "it was very windy last night and I told you this might happen." I was simply asking that he have someone remove them. I felt after what I paid, he could do that . read more

Best Tree Care - This is what happened 2 weeks after they trimmed trees. - Tree Services Near Me

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Responded same day to a request for an evaluation and estimate. We were in a rush to get the estimate while our house was for sale. Very professional and kind. Understood the urgency and provided an estimate the same day. Working with them to schedule the tree removal just prior to closing. Confident they'll be quick and careful. read more

Gentleman (Brad, I think) responded promptly after my online submission but was rude and arrogant on the phone. He asked me how soon I needed the service, and I told him within a week or two. He was currently three weeks out so I asked him if he could come out and give me a quoted the meantime. Online web page stated free quote but he told me it would be a $150 charge to come out (North Austin) to give me a quote, and that it would be credited if I decide to use him. Misleading advertisement and disappointed since I found them through a recommendation on NextDoor app. I'm so glad I dodge a bullet and called other tree company that were much much more professional. I always try to support local neighborhood businesses but NOT when they are unprofessional. read more

Great job cutting down and removing a tree that had half-fallen on our garage. They also cleaned up a large oak that had been infested with ball moss and grape vines, as well as cleaning up and trimming several other elm trees in our yard. They were able to come to my house within 3 days, and made quick work of it, finishing everything and cleaning up within a few hours. read more

The February freeze caused many trees in my yard to break branches. Five cedars needed to be removed. Brad and his team came promptly and completed the whole job carefully and neatly in just one day. I have owned my property since 1988 and I know from experience Best Tree Care really is the best. read more

Brad's crew is wonderful to work with, hardworking, thorough and they care about doing a good job. My annual trimming is demanding, and they never complain. Couldn't see the lake without them. Thanks, Brad read more

This is the 3rd time Brad and his crew have trimmed my precious oak trees. These very old trees deserve the best of care. Great job as usual. read more

We just used Best Tree Care and the job was done perfectly. This was a tricky removal and the crew did great work. Highly recommended!

Hired Best Tree Care to trim all of the trees in both our front and back yards after seven years of no trimming....The guys did an amazing job. Brad was great to advise us on a few different trees and large shrubs that were problematic in one way or another and the outcome was amazing!! The clean-up was very thorough. Highly recommend Brad and his team. read more

I can't rate their actual work, because they never came out to do the service Brad had quoted. Brad was friendly and prompt with providing an estimate verbally...but once he left our house, I never heard from him again. My emails and calls were never returned. After waiting a week, I called another service. From what I've read from other reviews, a lack of communication on Brad's part isn't uncommon. read more

I have been getting my trees trimmed about every 2-3 years in the 36 years we have been in our home. This year I contacted Best Tree Care, and Brad came out to give me an estimate. In addition to the estimate, he told me what they do to make the trees grow up instead of out, and showed me where I had some problems from previous trimmings. He also gave me some advice on fertilizing the trees, to save me some money. I accepted his bid, and we scheduled the work. I am very pleased with the results. I had some ball moss problems that had not been completely taken care of in the past, and now the trees look great. All of the trees, both front and back, are looking great, and they did an outstanding job of cleaning up the yard after the work was done. I will definitely be calling Best Tree Care next time I need some tree work done. read more

Would have loved to use Best Tree Care, but once we got a quote, we were ready to rock but calls and emails to this company were never returned (one month and counting). Two stars for actually getting a quote, which was helpful when we had to call the next one. read more

We recently had to lose a tree in our yard (and branches above the opposite side of the roof) for insurance purposes. We had four different quotes, and not only was Best Tree Care the lowest of the four, Scott was fantastically helpful and friendly when he came out. He also suggested we get other quotes, which struck me as pretty bold. They came out quickly, and worked through the rain to get the job done. They were fast, professional, and when they left, there wasn't a single twig left on the ground. Hopefully I won't need to, but I would definitely use Best Tree Care again. read more

I set up an appointment with this company to trim my oak tree. I was told they would be at my place between 10 and 12 on the appointment day. The time came and went. I called and left a message stating I was waiting for them and nobody showed up. I asked that they call me back. I was never contacted after they missed there appointment and I left a voice message. Not reliable. read more

Extremely satisfied with our tree trimming experience with Best Tree Care. Brad came out promptly for the initial estimate and the job was completed today. What a difference it makes to the look of our trees and house. Some communications were slow when setting up the day to come and do the work, but I understand these guys are busy and ultimately, it all worked out. The crew that came out to do the trimming showed up at 8am and were finished by 1:30pm. The cleaned up after themselves beautifully and didn't take longer than 30 minutes for their lunch break. Very satisfied, beautiful, fast work! I would definitely recommend and plan to do so as I know friends who need some tree work done. Thanks Brad & crew! read more

My 11 oak trees were so over-grown you couldn't see my house for the trees... Brad, the owner of Best Tree Care & Certified Arborist knows what he's talking about when it comes to trees & how to get the job done. His guys did an amazing job trimming, thinning & layering my trees so the trees could grow UP instead of OUT. In the 24 years living in the same house, Brad is the first to ever explained how the trees should be layered for healthier growth patterns. Brad's men were also very good at cleaning up the debris as they worked. In addition to the great service, I got all this for an equivalent price of what I'd pay one of those fly-by-night guys who drive the neighborhood knocking on doors, making promises & not delivering... Maybe the price was a little more...but not much... and it was worth every cent! My trees, yard & house have never looked Better... I would highly recommend Best Tree Care.... read more

Best Tree Care = Worst Window Care When Bests Tree Care was hired to trim the trees at my apartment complex, the crew smashed my living room window. I get that accidents happen. What I do not get was Brad's (owner) reaction. When I called him he immediately started telling me how this sort of thing never happens to his crew, etc. He did have my window replaced, but complained about how expensive it was. When we sent him a bill for the curtain (which had thankfully been closed otherwise my couch would have been destroyed) that was torn to shreds, we had to file a complaint with the Better Business Bureau before he would finally pay it. Overall, the entire exercise was aggravating and unprofessional. read more

Unfortunately they were non responsive. I left a voicemail and inquiry on their website with no call back. I guess their business must be doing great and they're not interested in new clients. read more

I needed a Maple tree removed and Brad came out and gave me a reasonable quote. The work was scheduled and they showed up on time and did an outstanding job. They were quick, courteous and cleaned up after themselves. I need to mention that they ground the stump as well. Great Job! read more

Had an appointment with Brad to come to my house to take a look at two trees that needed to be removed. After waiting an hour pass the appointment time, I called Brad and left a message on his Voicemail. He never showed up and he never called me back! read more

A tree was damaged in a recent storm. The damage was severer enough that the tree had to come down. I called Best Tree Care and spoke to Brad. We set up for him to come out and look at the tree and the limbs on the ground. Brad's assessment was the same as mine, the tree had to come down. Brad provided an estimate for the taking the tree down and removal, with a separate estimate for the stump removal(grinding). Both estimates were below what I was expecting. Brad told me he could have the work done in the next few days. The work was done within 2 days, everything done to my satisfaction, all branches removed, tree trunk cut to ground level, and all leaves and debris removed. The lawn was completely raked and only some saw dust from the cutting remained in the law(soon disappeared into the grass). The next day the contractor(who Brad arraigned) for the stump removal arrived and explained how the process worked and what I should expect when he was done. Yes, you do have lots of mulch from the stump remaining, but it did not get wasted, I used it for mulch around my plants. The stump removal took less that 20 minutes and was no louder that my lawn mower when he was grinding the stump. Only after all the work was done and I was completely satisfied did Brad email me the single bill for all the work. I would certainly recommend Best Tree Care and I will be using them for trimming my oak trees one the temperature is hot enough to not have worries about oak wilt. read more

Had a large red oak fall on our deck railing during an overnight storm on 5/29/15. Knocked down phone and cable lines and leaned against power lines. I called Brad at 7AM and his crew was at the house and had it cleared by mid morning. They were swamped in our neighborhood but worked all day and into the evening to help folks in our 'hood out. Later I found out that Brad and his crew helped some elderly neighbors who are on a limited income but had trees down which threated their power/cable/phone lines. Good service and good people. Best Tree care is named appropriately. read more

I think this company does a nice job trimming the Oak Trees, but I am displeased because they did not complete the job as per the estimate even though I paid the bill in full. I was not at home during the trimming work and when I got back in town, I noticed that 2 items from the bid were not complete. I emailed Brad and told him that the items were missed. Brad emailed me back and said they were running behind because of all the rain and he would "see what he could do". This email was in September 2012 and I have emailed and called 5-6 times since, but Brad has not responded again. I paid the bill in full because I thought that Brad would finish the work promptly, but I should have done what another reviewed did and only paid 80% of the bill. read more

Brad and crew did an amazing job with our live oaks including extensive ball moss clean up. I had several companies give bids and Brad was by far the most thoughtful. He took time to explain what was needed and gave an honest estimate of when he could do the work. He followed up in a few days with a competitive bid and stuck to his promised schedule. On the day of the job, his crew was meticulous and did a great job of cleaning up. read more

Brad Uffelman is a very savvy arborist; his staff, both responsive and productive - the opinion of a critical consumer who's been on a lifelong quest for the best. read more

These guys are great! Brad spent a lot of time with my husband on the initial consultation. Even though we had a big storm blow through the week before our job was scheduled creating lots of setbacks, his crew worked to stay on schedule. We had a very large Hackberry taken out for safety reasons, and many other mature trees trimmed. The crew is very professional and the cleanup was great. They are amazingly athletic as well and we can't believe how they were able to remove the giant tree right next to our house with such precision! Will definitely use them again... read more

We've been using these guys for at least the last nine years for tree trimming and tree removal. We had a tree split during the recent hurricane, but not fall over, creating a very dangerous situation. I left a voicemail for Brad on Sunday, he was out here on Monday to inspect and the crew showed up on Tuesday to remove it. It's a value to us having the relationship with someone we know does a good job than try a new company out every time, which is why we keep going back to these guys. read more

Great company! I used them this past week. I needed trees throughout my yard trimmed, including oaks and palms. Brad gave a fair estimate and also brought to my attention some fertilizing and disease issues that I was not aware of. His crew came out right on time and did a great job. They cleaned up every last branch and leaf and left the yard spotless. I would highly recommend them and will use them in the future for tree issues. Brad, the owner, was also helpful in recommending a landscaper to help us with some other issues. read more

I had heard good things about Best Tree from some neighbors, so when we had trees that were in distress, we called Brad. He came out right away, spent a lot of time assessing our trees, and was very educational about what was going on with them. His crew was able to come out very shortly thereafter, and did great work removing ball moss, misltetoe and deadwood from the trees. They also did some deep fertilization on some trees that had been recently damaged from some construction work. I feel like we got good value and quality work for a fair price. I highly recommend Best Tree. read more

Date of service: 7/14-7/15 Issue: Ball moss left in front trees Leading up to the date of service, Brad continually replied to any/all requests for lower quote/price with: "You have a ton of trees, man", "With the amount of trees you have, it's going to take a full crew working for two solid days of work", and cited all the big jobs he had on his resume: City of Lakeway, Zilker Park, and on and on. We were finally able to agree on a price and scheduled the date of service for 7/14/2014. Upon completion, I arrived at house to meet Brad and write a check. I walked around in amazement, as the work done changed the look of my yard drastically. As I continued to walk around yard the following weekend, I noticed that a great deal of ball moss still remained in two trees in the front yard. I reached out to Brad the following week (on 7/21) to let him know about the ball moss he missed and he said, "You told me you were satisfied with the work, why didn't you say something then?" Explained that I'm no tree expert, and just as he had repeatedly cited to me during contract negotiations, it was extremely hard for me to know what to look for and inspect every single every detail on every tree and due to the sheer amount of trees, especially when he was pulling me in every direction to ask about particular trees, etc. He told me to be patient, and he would see when he could get a crew back out to my address. I waited for nearly two weeks, but still no call. But of course my $5,000 check was cashed the day after they left my house the first time. It's easy to treat the customer like sh*t when they've already got paid. I called Brad again on 8/4, and he again cited he still didn't have anything scheduled in the vicinity of my address, and isn't going to pay a crew to go out to my address just to complete the job, and said to give him another 2-3 weeks and he would get a crew out to finish up the job. I waited patiently as the weeks went by, but still no call from Brad, not even an email. I reached out to Brad again on the second day of week 4 (on 8/26), and he said he will call me back once in office so he can look at the schedule and get something setup for next week (9/2-9/5). At this time I informed him I am writing a review covering my experience, and would be posting the review to any cite that had a place for it as well as the BBB, and let him know how he handles this moving forward will dictate how I wrap up my review. He responded with: "If I find anything negative written about my business, just know I will retaliate negatively". What is that, Brad, a threat? Am I to be worried that he will harm my trees, or was his threat personal, and meant towards the safety of me and my family? UNBELIEVABLE! Later that afternoon I get an email from Brad stating: "I will have a crew at your home Tomorrow afternoon and to try to touch up the 1 oak closest to sidewalk and driveway. This is an attempt to remove more ball moss in the one tree, This it is not a guarantee that we can remove all the ball moss but will do our best". I had to reply and let him know again that it was more than one tree, and identified the tress once again. Well, as of today, 8/27, my service is finally complete. Nearly two months after the fact, but the job is complete nonetheless. I STRONGLY advise anyone to seriously think about what they expect when it comes to customer service, especially from someone whom you've paid $5,000 and ask yourself, do I want to be told they will finish the job as agreed once it makes financial sense to them? How about nearly two months after the job was to have been completed? Do I want to feel threatened if I post a review lining out what my experience is? I mean, without reviews, what do we have to go off of? I'm not scared of people like Brad with their threats. Be smart. Think twice. read more