Under no circumstances should you even call this company for a quote, or to ask the time of day. You're sure to be disappointed.
In May 2017 I worked to get Joe Moffitt (owner) to come by my property and provide an estimate for stump removal, and subsequent tree planting. After a bit of follow-up on my part he finally came by and gave the estimate for stump removal and committed to get back to me on cost for replacing trees. He said it would be in October because May was too hot to plant trees. After numerous follow-ups over the summer via both telephone call and text and absolutely no response from Joe I am ready to spread the word he's simply an unethical and untrustworthy individual. Reasons:
1) he has two Yelp pages, both of them confirmed/claimed.
https://www.yelp.com/biz/austin-complete-tree-service-austin-2
and
https://www.yelp.com/biz/austin-complete-tree-service-austin
they have different addresses and different telephone numbers, neither telephone number is the one he provided me for contact. Both addresses are residences with one of them being owned by a partnership that provides loans to small businesses, the other lists someone other than him as owner. Neither of which inherently means he's doing something shady, but I raised the question to the partnership. They know who Joe is and wouldn't disclose anything other than a very stuttered, "he doesn't have a business here." So, it appears he knowingly uses an address which does not belong to him. So that seems definitively shady, to say the least.
2) he is using the Better Business Bureau logo but is not accredited with them, and in fact they have record that he went out of business in 2017. They are now updating that record to show he is still operating the business. Also in the description of each Yelp page he states to be A+ accredited with the BBB but that is and was never the case.
He also has FB page: https://www.facebook.com/Austin-Complete-Tree-Service-118823421539532/ read more