I was so relieved by the very professional, kind, knowledgeable assistance I received from the…read more man who was running the business! He quickly fixed a problem with my iPhone and didn't wish payment as it took " only seconds," he said, to fix the problem.

Came here for the first time to get the screen protector on my Samsung Galaxy Z Fold replaced. In…read morethe past I have done this myself before but since this is foldable it requires a special process. There was no wait and I was in and out in no time. The cost was much less than I expected. The staff was friendly and they did great work. My phone now looks like new again. Would definitely recommend.

Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

Fantastic service from Bill (Bethesda)! He very quickly evaluated the problem with my android phone…read moreand repaired it quickly and efficiently. I'm seriously challenged by modern technology, and my sons are Apple only people (i.e., their eyes glaze over when you mention "android"). Accordingly, I was grateful that Bill was able to disregard my lack of knowledge without making me feel stupid. They now have a loyal customer for life.

I'm very happy with the customer service in this store. I like their honesty. I trust the staff to…read moredo their job very well.

A-1 TV emailed me that they did not think that my TV could be repaired. I appreciated their candor…read more Upon further reflection, I believe that A-1 cannot be blamed for parts unavailability and I raised their score to 4 stars. Why not 5 stars? Because as the end user I only know that my Sony TV for which I had paid about $4,000) is not fixed and cannot be fixed for whatever reason. I am not qualified to research the technical reason why this is so.

Fantastic service & super fair prices. Nice people too. It's a good day when you find a services…read moreprovider that you can confidently turn to with no question when needed. Look no further.

We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Chris did an amazing and fast job. He came to pick up my laptop at 5pm. Next day at 7:30am I had my…read morelaptop up and running. He hand delivered the computer back to me. Very reasonable pricing. Great communication Great value Will reach out to him again in the heartbeat with any of computer problems.

From the owner: We provide professional local and remote IT services at affordable prices. Call BTS today to…read morerestore and optimize all of your valuable electronics.

The price was reasonable. While other repair shops would have charged over $50 for diagnostics and…read moremore than $100 for repairs, Tech Doc offered an affordable combined rate for both services. I had a phone that kept resetting, and other repair shops were unable to resolve the issue until I visited Tech Doc. The technician was able to fix the problem within three days, even though it was an uncommon issue he hadn't encountered before.

Super fair pricing and very efficient. My nephew had an issue with his PS5 hdmi port and I brought…read moreit in the same day and it was also ready the same day. Great customer service as well.

Came here to fix my phone. The store is small, neat & fully stocked with products…read more I went to the only counter, in the back, to inquire about some issues my phone was having, and the lady who was sitting there was eating, lol. Now I completely understand the need for food but maybe go in the back of the store to eat. There were three employees working so I don't understand why she had to eat at the counter?! I mention this because I had to wait for her to put her food down, wipe her hands & finish chewing before she could speak to me. Even though she was friendly and had a big smile on her face, it was very off-putting & made me feel like I was interrupting her. This overshadowed my experience because she continued to eat at the counter/cash register while she worked on fixing a phone (she's eating & doing repairs)! Another gentleman jumped in and assisted me while she just smiled with her hands & mouth full, lol. Sorry, but no one wants food soiled hands on their phone or to deal with someone who has a mouth full of food. I laugh because it was sawkward The gentleman took care of me right away but his demeanor was a bit interesting and I couldn't tell if he was genuinely trying to be helpful or was actually being sarcastic & lecturing me about my phone issues. I came here for help because they are the experts, not me, but I left feeling unsure what to make of the whole experience; I did indeed feel lectured but would like to think positively that he is just like that & was truly trying to be helpful. Obviously, customer service could be improved upon but I will say that all in all, I was helped in a timely manner and they were polite enough. As for what other reviewers have said about the quality of the products being cheap, well I have a new life back into my old phone. So far so good for me...

I bought a iPhone case with lens protection which was advised by a man staff in the store at 3pm…read moreAug. 7. The case looks good and service was nice. But I noticed it didn't work because the case covered a small portion of the Len that gave a shadow on the photos. I went back to ask for exchange Aug 8 before 3pm. The lady was so rude and told me that no exchange after seven days and the only option she gave me was buying another one. Fortunately, the man who sold me the case came back and did the exchange for me. There's no sign saying no exchange after 7 days in the cashier and the receipt says no refund ( not "no exchange" ) after 7 days of purchase. I should give 4 stars to the gentleman, zero star for the lady, and 2 stars for the store.

These guys are criminals, avoid at all costs. Take your phone there only if you have ZERO…read morealternatives. Repaired my screen with a cheap low grade screen and the promise of life time warranty...few days later my screen was unresponsive with a scratch. I came back to take advantage of the warranty and the guy asked me to pay $55. The guy looked like a straight thief asking for $55 and didn't even care.

Thank you for the best and quick solution to my iphone screen replacemet great service and help…read more My screen looks better than ever I highly recommend this place for any phone repair . Best thing is I was able to shop in the nall while my phone being repaired ..)) Definetly a pleased customer and I will be a returning customer