1. Phone Repair Lab

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Bethesda, MD

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Phone Repair Lab

4.1 (12 reviews)
Closed • 10:00 am - 9:00 pm

Services - Phone Repair Lab

Mobile phone support

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Review Highlights - Phone Repair Lab

“She saw this business walking around Montgomery Mall and asked them if they could fix it.”

Mentioned in 3 reviews

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Mr Fix - Phones, Computers, and More - iPhone logic board micro soldering repair in real time while you wait.

Mr Fix - Phones, Computers, and More

(26 reviews)

Falls Church City

Brought in a overheating and dead Iphone. He was able to diagnose the problem and recommend a…read morerepair. Cost came in right in the middle of the estimate range. Thank you Mr. Fix.

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

Once Again Tech - Front windows

Once Again Tech

(3 reviews)

I can't say too many amazing things about this business. Alex is a godsend and saved me from losing…read moremy phone number. Xfinity Mobile screwed me over for a month with assorted shenanigans and incompetence. So much incompetence that they accidentally canceled my phone number which they told me could not be recovered. I had this phone number since college and wasn't interested in giving it up. Came over to Xfinity from AT&T and experienced nothing but horrible service. I didn't ask to be put on a prepaid service (called NOW MOBILE) and they signed me up on one over the phone on January 15th and told me they couldn't get me off for SIX MONTHS. All I got were apologies and ineffective attempts to correct the situation. Apparently NOW MOBILE doesn't support something called an "MDM feature function" was allows them to retrieve a phone number after it was canceled. THEY suggested I cancel it from NOW MOBILE to reboard it onto Xfinity's mainline service. I guess the rep that signed me up the night of 1/15 was looking for an incentive pat on the back from management or maybe didn't know what he was doing exactly - who knows, but he set the wheels in motion the ultimately led to tons of wasted time and a canceled phone number. NOW MOBILE doesn't offer live phone support, so you end up on virtual text communication with people overseas.... China, India Pakistan, Philippines, etc. Extremely slow, repetitive, communication challenges. They should call the service "NO MOBILE" because it was awful. Anyway.... I was completely despondent/lost Thursday and had given up hope until my brother suggested that I go see Alex. He's super skilled and super knowledgeable and most importantly super enthusiastic. We were successful in porting an otherwise dead phone number over from Xfinity to SIMPLE Mobile (a service he sells) and I'm back online. The prices were even less expensive - which was the reason why I stuck with Xfinity and continued to take the poor service I was getting from them. The service didn't port over immediately and I was so worn out by all of this that I told Alex to just get me a new phone number. The status was stuck in "in process" which I thought was because my old phone number really technically was no longer available (according to Xfinity). Alex encouraged me to stay positive since it could happen anywhere from 10 minutes to 24 hours. Lo and behold - 7 hours later I got the good news. The order was completed!!!!! I could restart my phone. He made my day! I can't recommend this guy enough.

Once again, tech is a new and used tech shop that can service or repair your phone, computer tablet…read moreor device while also providing used and new phones for a lower cost and you can find anywhere else on the market. The owner is Amazing and very helpful!

Phone Repair Lab - mobilephonerepair - Updated October 2026

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