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Best Security Solution

4.2 (5 reviews)

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4 years ago

Best security Company ever! Trustworthy, responsive and professional! I would highly recommend!

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Vivint

Vivint

(156 reviews)

EaDo

Great experience with Virtual Field Tech - Mr. Carlos Sotto-Alicia. This 5-star rating is based…read moreupon the service of Mr. Sotto-Alicia and not representative of how happy or not-so-happy I am with Vivint as a home security provider. I signed up for Vivint Security Alarm from my previous reputable name company security provider that mostly provides wired security devices and sensors. The Vivint installer back in 2018 did a very sloppy job and decided to bundle 9 window sensors consisting of an office, dining room, living room, breakfast nook, and utility-laundry room into one zone. The Vivint installer also bundled 4 doors as a single zone consisting of the main door, 2 garage doors that open into different house areas, and a backyard door. At least the lazy installer managed to get a few zones right such as the master's bedroom, 2nd-floor window, and the other auxiliary sensors (glass break, motion detector, heat/smoke detector, and carbon monoxide detectors). Long story short, because of the original installer's ineptitude, every time we receive an alarm, we can't pinpoint the possible intrusion or false alarm failure point. We have had an increasing number of false alarms recently even if all doors and windows are secured it will just randomly sound an alarm sometimes at 2 am or late at night while we are sleeping. Because of the faulty zoning, we were unable to pinpoint which sensor is bad. You can in principle replace all sensors to fix the issue but a very expensive proposition plus not fixing the issue of finding out a possible security threat area. I called Vivint many times and tried to schedule a visit since 2018 and all the time they just give me a runaround or will charge a hefty tech visit to fix an issue that they caused. It was not until Sept 1, 2024, after more calls to Vivint to seek assistance to resolve the issue was I finally directed to Mr. Sotto-Alicia who provided a great step-by-step video tutorial to correct the improper installation of the original Vivint installer. Mr. Sotto-Alicia was very patient in showing me how to isolate specific wired sensors and walked me through in isolating them and assigning them their correct zones. All said and done, he was able to assist in separating the living room windows, utility-laundry room window, office windows, living room windows, front door and back door. Now my home alarm are properly zoned with 8 zones plus the other wireless sensors. Mr. Carlos Sotto-Alicia with his patience fixed what many of his peers and colleagues failed to do in 6 years! I am glad I came across Mr. Sotto-Alicia who finally provide a reasonable resolution to an issue my family had to go through for the past 6 years. This man needs a raise and will do Vivint a favor by training the other techs and support team who seems to have a "no-can't do" culture.

Please don't waste your time or money with this company. They are the worse company that I have…read moreever worked with. They promise so much and don't come through. Then you start getting some crazy bills. At this point I want out and don't care to go into collection. Very unprofessional company that doesn't care about customers service, they just want to make the sale so that they can then screw you over. Their prices are so ridiculous.

Best Security Solution - securitysystems - Updated May 2026

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