We've been customers since March 2014. Had a few glitches with the install, but they worked it out…read more Fast forward several years and we are moving to a city and state they don't service, so we can't transfer our contact. We own the equipment at this point as we have already fulfilled our first 3 year contract. We are only paying for the monitoring now. We tried to have our renter take over the payments and put it in her named, or open her own contract. They don't offer contracts with renters, they said, but would look into it and let me know by the end of the day. Our renter was moving in and we needed to let her know. Four days later, after the renter moved in and opened a contract with a company who would work with renters, they said they would talk with her. Too late. Now that I've tried two methods to retain our contract and have been denied, I need to cancel altogether. Can't get anyone to answer my question over the phone and haven't heard back from the rep, Bryan, since Thursday. So frustrating as they want me to pay over $300 break contract. AVOID THESE PEOPLE!!

Just a 3rd party middle man. You will get absolutely no customer service, and they'll transfer your…read moreaccount to another provider after the first 90 days with no heads up. No online account access, no way to view bills, statements or contracts, nothing a consumer in 2019 would expect from a service provider like this. This company is on its way out.

I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

This is the second time I've done an online review of this company. They are fantastic. Alex…read morehelped set-up my new system about 6 weeks ago when I moved into my new house. He did a wonderful, professional job then and his support continues. When I experienced a problem with my Apple TV, I asked Alex for help. He quickly responded with the right solution and got me rolling again. If you are not using this company for your A/V and IT solutions and support, you are missing out on outstanding service and support! Professional, prompt, and courteous - that describes American A/V Solutions and Alex!

Alex has installed Nest systems in 2 houses now for us and each time delivered a high quality…read moreefficient installation. He goes out of his way to help find an effective solution, as was needed when our HVAC had tripped due to blockage of a drain line. He helped unblock the line to ensure our system was back online. Would certainly recommend Alex for anyone considering AV work!

This company as good as it may be, takes advantage of its customers. Be sure that if you need a…read moreproject done that you completely research what you are trying to do with at least three other companies because this company will take your money even if your project does not require the need of their services, they will not inform you of the other options available to you but will charge you just so they can make a sell. Better Business Bureau material here. They are a con job.

Oh My Word! You guys, this is so good that I can't wait until Best Buy reaches out to me to asking…read morefor a review, I need to do this NOW!!! I went to Best Buy for a compact, lightweight, wireless (capable) Laser Jet Printer to use for mobile services. I turned around and saw this big TV for real cheap (I'm relatively frugal so that says a lot). I did a triple take because I couldn't believe the price, I had to get it. I scheduled the install on line on Best Buy's site which was super easy and convenient. Mike y Israel just left my home and because of the IMPECCABLE service from these gentleman, I'm preparing a to-do list for Xtreme Audio and Video. I f you've read any of my reviews, you KNOWhow important QUALITY Customer Service is to me. Yes, I'm frugal BUT if I am treated with respect, kindness, and respect then you will have a long time patron. Mike and Israel exceeded my expectations!!! Ser amable y respetuoso no cuesta absolutamente NADA!!! Mike e Israel demostraron que si realmente quieres ser amable, considerado y no demostrar racismo, PUEDES hacerlo! Estos caballeros fueron verdaderas bendiciones para mí hoy. Muchísimas gracias If you're in the market for smart devices for your home, Xtreme Audio and Video is the place to go. If you want quality customer service and efficient work at responsible prices, call our friends ay Xtreme Audio and Video. You know what? JUST CHECK OUT XTREME AUDIO AND VIDEO!!!

So here is the honest truth, was nervous due to bad service from a previous company. Ran into Max…read moreProtection gave them a call and Terry came to my house the same day. After I explained what I wanted. Anthony arrived the next day completed the install. Fantastic service, professionalism and customer attentiveness. Got a great camera system, alarm and door bell camera installed. Low prices no hidden fees! Love it! Definitely recommend

I reached out to Nick at High-Def Surveillance LLC for a quote on security cameras and alarm…read moremonitoring at our new home. We appreciated his honesty in proposing what we needed rather than trying to upsell us on things that might be overkill for our situation. His quote was fair, he was a pleasure to work with, and he accommodated our schedule. The installation is neat and professional looking, and we have access to our systems both at home and remotely via our smartphones. I highly recommend giving Nick the opportunity to earn your business!

Brett's earlier review matches my experience pretty much exactly…read more These guys are extremely professional and knowledgeable about real and perceived threats. They listened carefully to my concern areas, and came up with a combination camera & security system that addressed them. They also installed a home theater system in our family room. My comments are identical for all three pieces of work. Similar to Wesley's comment below, at NO point was there any attempt to up sell or push for additional equipment or services that I did not need, on the contrary, they very respectfully pointed out concerns or ideas that were "overkill" and actually reduced scope in some areas. Install was extremely professional, with an extreme attention to detail. The quality of the finished product and the extreme care to a "clean" installation (hidden wires, etc.) was exceptional. They made sure that I understood operation of all equipment and that all my questions were addressed. And equally (perhaps more) importantly, post install consultation, additional service, repairs to equipment damaged by other contractors (Harvey rebuild), and help with changes in Internet Service has been extraordinary. Their prices are more than fair, for equipment and for install labor, and their monitoring prices are generally better that the big names. We have had a few alarm events (thankfully all false) and their response time beats experience I have had with two other big name providers. Lastly, I should point out that the above relates to our principal residence. In addition to this, they also provided camera monitoring equipment and security system monitoring services for the house we had to rent while ours was being rebuilt post-Harvey. I mention this only to show that they have done a fairly significant amount of work with me over the past year or so. I would highly recommend them for any of the services they provide.

Great employee help very professional and accurate help. Lots of great stock items on hand at…read morereasonable pricing.

I have been using this company for 10 years for both security gates and security camera systems…read more They were referred to me by a utility company I worked with and I started using them for my subdivision of 530 homes. They replaced the old gates with new, more efficient gates and kept everything running smoothly. I also had them install a camera security system. In fact, I was so happy with them that I used them for my residence in the country. They are very professional and always come very quickly to service when needed. Thank you, Al and Antonio! I highly recommend them.

Found On HomeAdvisor. Juan was speedy at coming over to take a look at our home to give an exact…read morequote. He was professional and courteous. He came back to complete the installation with two helpers. They were efficient and did exactly what they said they would do for exactly the price quoted. There were no hidden fees or nonsense. We would definitely recommend JE Security to anyone wanting a home security system. Everything came with a warranty and he took the time to show us how everything worked. The clarity on the cameras is amazing- even on our cell phones.

I have been a client for a few years now and they do a tremendous job when they first come out…read more Unfortunately, it is follow up service that is lacking. Be ready to purchase their monthly service plan - otherwise, you will be left in the cold. Juan always has an excuse why he does not call you back. One of my cameras lost color over a year ago and it still has not been fixed. He came out to troubleshoot it, but still no color. I was told me that they could try one other thing, but they couldn't really figure out what the problem is. I would have to pay for this solution because it involved new wires or something, but there was no guarantee that it would work. It seems a bit unfair that I am expected to pay for "experimentation", when they should know how to repair it and to restore the camera to the condition that it was in when they first installed it (with color). Like I said, be sure to purchase the service plan, so that they will be forced to fix your equipment for free if something goes wrong (and it will). I learned the hard way.