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    Angel Water - PurAsoft Whole house water system Install in Long Grove, IL.

    Angel Water

    (107 reviews)

    I was extremely pleased with my technician Brock, that serviced both my water softener and R/O…read moresystem. He took the time to check and test my water and replace all of my filters. Thanks Brock.

    I went to Costco and they presented their company pretty well. So I decided to give them a try…read moresince I've been looking to get a water softener and RO. Well they person they sent to my house, Mason Lies, wasn't pleasant at all. Far from it! He came in and proceeded to test our water. From the moment he tested it, he just went on and on how bad our water was and bashing us as homeowners on how he can't believe how long we went on with this water and without a water softener. Just kept saying that over and over. At one point, he was talking and started chuckling, and he said "sorry, i was just thinking on how bad this water is and how long you guys been at this home with this horrible water". Once he presented the pricing, mind you he didn't explain their system AT ALL! We had no idea why their systems are better than other companies or what they even do to clean the water. I told him we needed to discuss it before we committed to anything. He literally got mad and told us "What is there to think about?? You have horrible water! Nothing to think about, you need this really bad! This is your health we are talking about here, your kids health!". I kept my cool as I didn't want to be rude back. Once we kept on telling him it was a lot of money and we weren't going to make a decision right then and there. He was pretty upset, packed his stuff and left. Only reason I gave it 2 star is because the manager Jason reached out to me and I told him what happened. And since then, he has been reaching out to me to make things better. But unfortunately, we decided to go with another company. Just be aware people, don't get pressured into getting something you are unsure of or have to think about.

    ThermPro Heating & Cooling - Our Company's Logo.

    ThermPro Heating & Cooling

    (11 reviews)

    I found this business on Yelp as I was looking for a brand new furnace, AC unit, and heat pump…read moreunit. I messaged them and Erik immediately replied. Came out and gave me a quote for a name brand Carrier system that was over $1,000 cheaper than the nearest competitor (and I had 4 different companies quote). Installed it 3 days later and no problems whatsoever. The attention he pays to detail is insane. OCD in a very good way - everything is perfect - even the stickers are installed straight. Meticulous attention to detail. Went well above and beyond in every way. This is the business you want working on your heating and cooling! Very small company and Erik is the owner and does an amazing job. No multi million dollar company where you get a different tech every time who doesn't care. Can't recommend enough!

    I highly recommend using service this business offers!!! Now, after project has been completed, I…read morecan say for sure Erik will do a great job, no matter what it'll be! I saw him working - in addition to knowledge and experience he has a good working culture, and you'll rarely find it these days!!! He did a complete A/C system replacement for me. He quoted the project and after that explained all the details I was asking about (even I was asking quite a bit more than a usual customer would). As a result we slightly corrected his initial standard proposal to better fit my not quite standard case. His price was sure better than those big companies estimated. After being a customer of Allied Air Conditioning and Heating Corp. for 37 years and watching deterioration of service level there as well as a price increase I'm switching to ThermPro Heating and Cooling on a permanent base for all my HVAC needs. I can see that here you can talk it through and find solution (possibly even not a standard one) that will fit your needs and checkbook. Corporate America does not operate this way (it just cannot) - they have a set of rules and some company standards that they have to be within, but I, as a customer, do not care about. In addition to all I see that if we, consumers, will not support businesses like this one, we will be paying more for less service. So I strongly encourage you to consider ThermPro Heating and Cooling for all your HVAC needs! And I thank Erik very much for the good job he's done for me.

    S and J Plumbing & Sewer - Our new logo!!

    S and J Plumbing & Sewer

    (291 reviews)

    So I will be upfront: yeah, they're expensive - the sticker shock was definitely real…read more HOWEVER... I felt very well taken care of through the entire process and would like to shout out Danny who was here for over eight hours troubleshooting and solving the issues with my toilet and sink (services I had done include repairing a completely destroyed collar under my toilet, resealing the toilet, installing a new disposal, installing a new faucet and grit trap, and redoing the plumbing joints for both the toilet and the sink.) The price also includes a warranty in case something breaks again, which offers peace of mind, and the company was diligent with working things out with my building to get me scheduled. So at the end of the day, I do think I paid a premium price but I got the quality of service and peace of mind to match, rather than gambling on a cheaper service (again, I keep thinking about how it was an 8 plus hour job and Danny was working the entire time beyond quick breaks to move his vehicle/retrieve tools). I'm satisfied with the quality of work I received and am happy with my refreshed sink and now functioning toilet.

    Booked a three hour window to get a kitchen sink installed. They were late by over an hour, and…read moreonly came out to give a quote. The plumber asked if I had the old sink to see how that was installed, after much huffing and puffing about how complex this was. It's a sink for goodness sake that just needs to be connected. He gave me a quote that was three times what I expected, and wouldn't tell me how many hours at what rate that was based on. "We don't have hourly rates, we quote per job. This had to be the strangest interaction with any service provider I've had. Didn't seem to know what he was doing and then provided a ridiculous quote with no explanation. Or they just try to take advantage of people who don't have any sense of what's involved and how long it should take.

    Compass Heating and Air Conditioning - LG heat pump water heater (HPWH) installed in Cobbler's Crossing neighborhood, Elgin, IL 60120. #heatpumpwaterheater #heatingwithsolar

    Compass Heating and Air Conditioning

    (42 reviews)

    Compass Heating & Air is a top tier contractor that puts focus on quality installation and customer…read morecare. Mike and his team successfully installed a Daikin VRV system in our home literally right before our old unit died. His team of installer/techs not only were cordial but extremely knowledgeable. As a business owner myself I am not shy about the cost of the solution we provide. I am a firm believer of "you get what you pay for". This fit the old mantra to a T! We had quotes ranging from 5k to 17k. No one knew the product as well as Mike and no one offered multiple products like he did. It was either cheap or the extreme. We are very happy with the installation, product, and responsiveness that Compass has provided to us. I can confidently recommend Mike/Compass to anyone looking for a quality product and install. Best part of all. The Daikin unit is so quite that you have to stand next to it to hear it run. It is very impressive and efficient. Compass Heating & Air - 5 Stars all day!!

    I can't recommend Compass enough. Especially if you are in the market for a Mini-Split like I was…read more This is a major purchase and must be done right. I discovered Compass through a referral from another HVAC company. Think about that for a minute! Mike and his crew were excellent in every way, every step of the way. Usually after large purchases I tend to second guess if I could have done better or gotten a cheaper price...not this time. Mike's knowledge and expertise is obvious once you meet with him and that's all I needed to know I was in good hands. It was a no pressure sale also. Thanks Compass!

    SBJ Plumbing - Water heater install

    SBJ Plumbing

    (71 reviews)

    I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

    Used SBJ a second time and still highly recommend. Brad gave me a very reasonable price to install…read morea new sump pump and back up. He even suggested a place for me to purchase it on my own. Showed up the next day and had it installed. Honest, easy to deal with, and great communication. Thanks Brad

    Best Option HVAC - hvac - Updated October 2026

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