Wow. Prompt. Reasonably priced. Professional. I was looking into using Task Rabbit to deliver a package from DC to Bethesda, thinking it would be simpler and cheaper. Uber vs. taxi kind of thing. I became frustrated with the website and the lack of support and called Best Messenger. Sure, we can do it. Sure, right now. Sure, we'll send you a confirmation. Boom. Done. Can't recommend them highly enough. read more

Great experience from start to finish. The staff was prompt on the phone -- didn't get put on hold. The package was picked up quickly and delivered, undamaged, right away. The cost was inexpensive. I received a receipt and when I sent a question by email, the staff responded promptly No one was dismissive or curt. Stellar company. I will definitely use them again and again. read more

Lives up to its name. I'm in Los Angeles and needed a package picked up at the Library of Congress and sent to me via Fed Ex. When the messenger arrived, they called me to confirm that they'd picked up everything I needed before leaving the Library. Delivered it to Fed Ex and sent me a confirmation. Excellent service - will definitely be using them again. read more

Order process with Pete was thorough and efficient. Courier arrived promptly and handled a round trip request. Everything went smoothly. I will not hesitate to use them again should the need arise. read more

I live out of state and needed a subpoena to be delivered, prices are up front, great communication and quick reliable service!

Martin Smith, the manager of Best Messenger, is my hero. I left my smartphone in a ridesharing car on a recent Thursday and immediately sent the rideshare company a lost-item notice from my laptop. The ensuing exchange of emails with their representatives made it clear that trouble was afoot. The driver, based in Northern Virginia, refused to return the phone to my retirement home in northwest D.C. He dismissed out of hand my offer to pay for the trip as well as the mandatory $15 return fee. Instead, he insisted that I meet him at a time and place of his choosing in his area during his 30-minute lunch break. I thought the company would handle a situation like that, but they denied responsibility. Return of lost items, they said, was a matter between rider and driver. The lunch-break plan was not good. I am 85 years old and had undergone three surgical procedures during the previous two weeks. I also have arthritic knees. A missed connection would leave me stranded with no way to communicate with him. In order to establish a better plan, however, I could only work through sluggish email exchanges with busy rideshare representatives based three time zones away. Eventually, they did elicit the driver's agreement to drop off the phone at a company location within his territory. Nothing was said, however, as to when he might decide to get around to doing that. By Monday--day four--the phone's Lost Mode system showed it still on the move. I was at the mercy of an uncaring person, yet I needed to confirm three post-surgical appointments that very week and was expecting several other important calls. I also relied on that device for quite a few other things such as medication reminders. The urge to take positive action evoked the image of a messenger tearing through traffic lanes at breakneck speed. Yes! That image might be out of date, but it stood for the kind of service I wanted, leaving only the question of affordability. Computer-generated quotes obtained from several courier sites seemed reasonable for a business, but could be a stretch for an old retiree. Martin Smith's personalized quote took out some of the sting, and he included other possibilities to think about. I thanked him and continued my fruitless endeavors with no expectation of further dialogue between us. It was therefore a pleasant surprise when he came back with a few more helpful thoughts. More important, just having a friend on my side was a real boost to morale. Finding a workable solution appeared so difficult that I was about to give up, but Martin stuck by me with encouragement, a very good idea, and timely action. Because of him, that phone was placed in my hands safe and sound on Wednesday morning. He made it happen, and like all true professionals, he made it look easy. I hesitate to reveal how much I paid for this remarkable service, because it should not be considered as a precedent for what readers might expect in terms of their cost. On the other hand, this experience does set a precedent for what readers can expect from Martin Smith in terms of his ability and his commitment to the highest standard of quality service. For that reason, I will reveal that he didn't charge me anything. Not only that, he told me up front so I didn't have to worry. Sometimes little things mean a lot. read more

To everyone at best messenger, thank you for going above and beyond for me. From the very beginning I had a great rapport with Martin and he was there for me every time I had a question. Also, I sent in the wrong documents and Martin was quick to realize that it would not work. He then proceeded to advise that he could in fact remedy the situation and help me out. I am truly grateful as best messenger saved me money and time at a moment when time was of the essence. Huge shout out to best messenger from a kid from Florida who had no clue what he was doing. read more

I have used Best Messenger multiple times for same day letter/package delivery and the service has been impeccable! Highly recommend.

Outstanding service! Efficient, polite and reliable. Not to mention economical!!! Why would anyone choose any other delivery service for a local delivery? I'm beyond impressed. I used them once, and couldn't remember which company they were. Unfortunately I ended up using two different services after my first order with them. By happen chance, I called them from a Yelp review. The man who answered said, "oh yeah, I remember you". Wow. I've now stored them in my phone and given my entire staff their number. Couldn't be happier! read more

These guys are flexible, answer their phone, call on delivery, etc. Really have had good success with their website and their service in dealing with difficult Washington Embassy matters. read more

I had to get a documented filed and receipt e-mailed back in DC while I'm in LA within 24 hours. The guys at Best Messenger did this with ease and for an incredibly reasonable price. I really liked the affable, soothing demeanor of the clerk. He made me calm and got the job done. read more

Don't you love when things just work??? I needed the keys to my friends place and I wasn't in town and she was headed out of town. I had Best Messenger pick up the keys from my friend and had them delivered to my office a week later when I was back in town. It was SO EASY!!!! Their service was like clockwork. The rate was great as well. I highly recommend. read more

We have had great experiences with this messenger service and are happy to recommend them. Easy and pleasant to work with. Very customer focused and clearly know what they are doing. Some of our deliveries are a little out of the ordinary - baskets of flowers, pies - and lots of them in addition to the usual paperwork. Couriers arrive when they say they will and deliveries happen in a timely way. Confirmation emails are sent once delivery has occurred. Will certainly work with them again. read more

Fantastic. Super fast response, waived some extra fees. The driver got here early, loaded everything into the truck for me and delivered early. Super affordable considering it was a Saturday morning and I needed everything delivered from Gaithersburg to downtown DC by 1pm! read more

Absolutely amazing under pressure. I called with an emergency rush job, needed to get a document in under a deadline in 30 minutes (locked doors and all) when the person who was originally going to deliver got stuck in traffic. (It could have been a movie.) They had a courier out the door before I finished giving my payment information, the pickup was (barely) 10 minutes later, and the delivery happened in the nick of time--a few minutes to spare, even. It is not exaggerating to say they saved the day--we would have simply missed the deadline by minutes if they hadn't been there. Martin was calm and professional, and his highest priority was finding a solution rather than explaining why they couldn't do something. I will *absolutely* work with them again under calmer conditions, but I also know that if there's another crisis, they're my first call, without hesitation. read more

They made it easy and it was way less expensive than I had feared. Really great service and a nice team. Also, love the dog.

Outstanding customer service and rapid response time. Whenever we need deliveries in the DC area, we call upon Best Messenger because of their quick response and reliability. The couriers are witty and attentive to our particular needs. In one instance, we put the service to the test by sending an odd shaped (and cumbersome) package across town. The delivery arrived in perfect shape and the recipient could not believe that they managed such a delivery. Keep up the good work. It is a pleasure working with your team! Debbie W Washington, DC read more

This company saved me today as I was in a difficult passport situation and needed to retrieve documents and have them brought uptown during rush hour and before a vendor closed @ 5:30.....and they made the delivery in time! Thank you again Martin and team :) read more

These guys are wonderful. The US postal service had my passport stuck in one of their offices. It was going to sit there for 3 weeks before it was sent back to me. This would have ruined my vacation. When I called the postal office, no one would give me a clear answer. Best Messenger went to the postal office, got my package with my passport, and sent it back to me overnight. Thanks so much. read more

If you need a courier service don't waste your time using anyone other than Best Messenger. Couldn't have asked for better service.

Needed a prescription delivered late at night and found this service on Yelp. They made it so easy, and completed delivery so quickly! I could not be more pleased--THRILLED to have found them! Truly the BEST! read more

These people are unbelievably rude. I can't believe somebody has said that they're professional, dependable and polite. They are the antithesis of all those things. Worst service ever. Use somebody else. We gave them specific instructions and they still didn't get it right. read more

Total professional and non stop responsive customer support! Any issue with a delivery they step up, own it and see it through to resolution. read more

I would give them 17 stars if I could. I called Best Messenger Inc. in a panic about some important time sensitive documents I needed delivered out of state. They were very courteous and helpful and even offered some suggestions to save me time and money. On a cold dreary day in Washington DC, the awesome people at Best Messenger Inc. rescued my documents and restored my faith in humanity! I received emails in real-time as they secured and delivered the documents within a few hours of my panicked call. I am more than pleased with their excellent service and I would recommend it to anyone in the country that needs anything delivered in or from DC in a big hurry. read more

Today was the first time I ever needed to use a messenger service and Best Messenger will be the only one I ever use. Martin responded promptly (in less than 5 minutes) to my online request for a quote and answered all of my questions over several emails. The courier was friendly and polite when picking up the package in downtown DC. When arriving at the location in Herndon, the corporate headquarters for an auto manufacturer, the courier was informed that the department on the letter was in Michigan. Instead of giving up, he and Martin did everything they could to troubleshoot the delivery and come up with a solution. Bottom line - excellent service and excellent customer service at a fair price. Use these guys - you'll be glad you did. read more

I am from Louisiana and preparing to move to DC. I needed to have signs for my storage container hung 72 hours prior to the arrival of the container, and I didn't have anyone in DC at the time to take care of it for me. Several other companies quoted this project at over $100, yet Best Messenger was able to do it for a quarter of the price. They went down to the police station, printed out the signs, and had them hung in no time at all. AND they emailed me pictures of the hung signs after for my records. Incredible service! I cannot speak highly enough. read more

Great service! Needed cupcakes picked up from georgetown cupcakes and delivered to my boyfriends job. It was done without a glitch and fast under 2 hrs. Martin was helpful in providing me a reasonable quote beforehand. Def recommend read more

These guys helped us when we had no where else to turn. I had to get a key from the office at a storage unit place delivered to a friend's house on a Saturday. Problem was the storage unit office was only open til 6 and my friend was unavailable til after 6:30. After several other messenger services turned me down, I was lucky enough to find Best Messenger. They confidently assured me it would be no problem, stayed in touch throughout the process and everything went off without a hitch, just as they promised! Fabulous service!! read more

Fast, reliable, professional, kind, courteous, always looking out for me and my clients...BEST really does describe the service provided by this company. HONEST and straightforward pricing -- no hedging and add-ons. They deliver my Delicious Dishes with great care. I appreciate being reminded if something is a rush service or a snow-day emergency price and be offered the opportunity to accept or reschedule. There are no hidden costs and Martin is a wonderful small business owner who wants to keep his clients happy. Bob from dispatch even delivered personally for me on a day when all their regular messengers where busy for my last minute, unscheduled delivery need! The email notification that the delivery was completed is fantastic -- no wondering if my product arrived. Cheers to truly the "BEST" Messenger service in DC metro area. read more

Absolutely superb in customer service, honesty and efficiency. Charged an honest price, when I was looking to spend more to get something out in an emergency. Amazing follow and top notch professionals. I really can't say enough good things about them. And I'm a pretty hard yelp reviewer as you can see by my history. A++++ read more

Excellent. Left a personal item downtown and was leaving town soon and could not get back to pick it up. They picked it up and delivered it exactly as instructed (with ok but not great onsite delivery instructions from me) and within 2 hours of receiving the call. Very affordable. I would use them again for sure. read more

I don't use a messenger often but when I do, I have used Best Messenger and they have proven to be outstanding. Today I needed something sent from Dupont Circle to Maryland in a hurry, and they did it very fast and not too expensive even though it was urgent. Good company. read more

simple, straightforward and fast. my recipient commented on what a great attitude the courier who took package had. that's nice, too!

Awesome, Awesome, Awesome! I recently was in the DC area on a business trip. I was in desperate need to locate a lost item that I needed for an event I was attending. After several attempts to retrieve the item from an airport rental car company as they had previously promised when/if they found it...I called Best Messenger. My event was starting in less than 3 hours from the time I placed the call. They were able to retrieve the lost item from the airport and get it to my event location. In fact, when I showed up for the event it was already delivered to my table. I was so relieved to see my lost item, as I had attempted to find and retrieve it for nearly 2 days. Thank you, Thank you Best Messenger...The show went on thanks to you! Phenomenal Service! read more

I don't have a complaint about their picking up our box or the delivery. I have a HUGE problem with the employee (I'm not mentioning names here) with whom I set it up and finished with. When I set up the delivery, I specifically asked when I should tell the recipient it will be delivered because she is in a security location and it's hard to drop packages off without a specific individual to receive them. He told me it would be after lunch and after 1pm. He even asked if that was alright and I told him that it was. I told the recipient to look for the delivery after 1pm. They delivered at 12:15pm and she wasn't available. I mentioned the timing issue to the employee and he told me he didn't say that and called me a liar. It would never have occurred to me to choose that time if he hadn't said it and I wrote it down with my notes. He then ended the conversation by hanging up - no customer service. I don't do business with people who act like that. I will not recommend this company and will steer those who ask for a recommendation away from them. No one should be treated like that. read more

What a STAR Martin is!! There aren't quite enough kind words to say about our service today. My friend is on a trip with out 5th grade class from MS. She texted two of us back home in MS 3 hours ago panicking because her 5th graders phone was missing. Find my iPhone found it at Arlington National Cemetery and they were now at The Capitol with their tour group. After many unanswered phone calls to Arlington National, we found this service online. I called and Martin answered. I told him my situation and off he was to find this phone. 3 hrs after the ordeal began, Martin had the phone back in his hands and heading to the hotel. He went above and beyond for us. After not being able to park, he had to park in Washington and walk over to the Visitors Center. He explained that he, a male, needed to get a phone from the woman's restroom. It wasn't there but it was at the desk and after sending pictures and not getting an immediate response, he got a call and had to leave the phone behind. 10 mins later as he was driving away, we finally got the pictures and confirmed it was our phone. He had to go back and walk back into VA for the phone. We are so grateful for His persistence and the wonderful service we received!!! read more

Immediate response rate. Rates were reasonable. They were on the road immediately. What a fast, easy to use service!

Only one word can best describe this messenger service... amazing! My organization had a crisis because our CEO was presenting at the White House and her presentation was FedEx to the wrong hotel. From the time this messenger service was called to the time the presentation was dropped off to the correct hotel, it literally took them only 30 minutes (at an extremely reasonable cost). Their polite customer service and quick response time would make me recommend this company to any organization. read more

I've used Best Messenger several times in the past and always had good service, but today's service was above and beyond! My company needed to send out 25 press packets to various news outlets all over DC, with some in Virginia and Maryland as well. I used Best Messenger as our courier. Before I had even finished placing all the orders, the first courier arrived ready to take several of our packages, and another courier arrived soon after. In all, four couriers were able to take all of our packages. They were all picked up within an hour of placing the order and delivered within a few hours. Because many of the deliveries were in close proximity to each other, Best Messenger gave us a discount, without us even asking for it. Not only were the packages picked up and delivered promptly, but due to the unexpected (and MUCH appreciated) discounts, the project came in under budget. Would highly recommend and will be using again. Thanks so much! read more