Background: We are moving out of our townhouse and needed carpet clean. Additionally, there was a groupon special. Appointment was a brisk and they came about the time allocated and did a fairly good job. Appointment : 4 stars Appoint was easy. Boris comfirmed the pricing and time (more abou this below) but indicated extra for stairs which is standard. Timeliness : 3 I typically rate services like these a 3 because all trade/service ppl does not come ontime. If you need such services, be prepared they will be late. They did got the wrong time but early!....which was ok. Quality of service: 4 They did a pretty good job cleaning the carpet. They guy was new and took a bit more time but the attention to details are welcome. Only issue is that the carpet are much wetter than usual but then he is new....give the guy a break Bottomline: I WILL use them again and will RECOMMEND this to others for thier service. read more

I purchased a Groupon for three bedrooms cleaning service, as well as paid extra for stairs to be cleaned. Two days after the technician finished, the carpet was still damp and the carpet still looked dirty. I called the technician back out who stated that the carpet cleaning only uses water because the Groupon was for basic service but I could pay extra for deep cleaning. I checked the fine print which total contradicts this claim. I have screenshots of the fine print. I called the owner who was belligerent and rude and refused to refund my money for the stairs. He said that he would redo but I'd have to pay for the deep cleaning. I would not recommend. read more

Best Carpet Solution - Groupon service details - Carpet Cleaning Near Me

See all

If I could give this 0 stars I absolutely would. Scheduling was pretty easy and they arrived when they said they would. On their first visit the gentleman coming to treat our carpet had a bit of an attitude, nonetheless he cleaned our area rug. We have an 8x10 rug that had three very small spots where our small maltese had peed. We had spot cleaned these areas ourselves with an at home bissel carpet cleaner so they weren't yellow but weren't quite as white as we had hoped which is why we called this company. They cleaned our ivory/white carpet and within a couple of hours when it started to dry the entire carpet was turning an orange color. I immediately reached out to the owner to tell him of this and he sent the same person out the next day. The man showed up and was EXTREMELY rude to me. He was blaming my dog for the mess saying that the dog must've peed all over the carpet which is why it was orange now. Mind you, this was a brand new carpet, half of which was under a large sectional.... my 4 pound dog has no way of lifting the couch to pee all over the rug like the man says. Luckily I had taken pictures of the carpet prior to him coming. It looked terrrible from the supposed "cleaning" they did. The man was continually rude to me, yelling at me in my own home, all while acting as if he was doing me a favor by coming back to fix the job he had messed up. Not only is my rug a nasty orange color, but he also scratched my hard wooden floors in the process. Do yourself a favor and DO NOT hire this company. Awful customer service and they do not know how to properly clean carpets/rugs. read more

Best Carpet Solution - This was what my carpet looked like prior to their arrival. - Carpet Cleaning Near Me

See all

This company is AWFUL! I ordered a grocoupon to try out this company. I called to make an appointment and they schedule me the wrong date. So I had to wait another week. I called over the phone and asked if I can replace one of the rooms with my hallway. They told me that wasn't an issue. But when the technician got here was a issue. The company refused to grant me what they stated on the phone. Save your money. They're not organized and state difference polices. read more

EDIT: Soon after I wrote this review, the owner, Boris, contacted me to inquire about how well they did. I sent him the original review and he called me and came over himself. He apologized about the miscommunication regarding expectations and then he took out his equipment and went to work on those persistent stains. He diligently worked at it and was able to make some additional gains, but was not able to take them out fully. That is understandable, as it seems the stains were set. I was appreciative of him taking the time to make things right and for taking ownership of the issue. Well done. ---- I should have read Yelp reviews and checked these guys out before getting them to come and clean my apartment. I literally have a 980 sqft. apartment that needed a living room and two small apartment bedrooms cleaned. Ekue is the technician who shows up and immediately starts going into all the things he can do. I had three stains on the living room carpet - Kool-Aid, Diet Coke, and some basic food stains near the couch. I have no pets, the carpet is two years old and is pretty spotless aside from the stains in the living room. Ekue goes on about all the things he needs to do and quotes me $90 to clean this small apartment! I told him to immediately leave. After a few minutes, we worked it out that he'd only clean the living room stains and not bother with any of the other rooms, since they were not really needing a cleaning. He spent about 10 minutes going at the stains in the living room with a steam extractor. He got most of the stains - Diet Coke was gone, Kool-Aid was 50% gone, and the food stains were 75% gone. So basically I got a fancy steam vacuuming of my living room carpet and one bedroom, since Ekue felt bad, I guess, for not being able to get out all of the stains in the living room. I've seen pro cleaners clean old carpets well even if they are stained. This was a relatively new carpet with minor stains and he could not get it out. Here is a picture of how the stains were before cleaning - https://i.imgur.com/SxItA6c.jpg And here is after - https://i.imgur.com/9kEyauY.jpg read more

They came out quick and affordable and did a great job. The house smells amazing. They got up some stains I thought would never go. Boris was our tech - he was very thorough! read more

AVOID THIS COMPANY. We bought a Groupon. They just showed up and and refused to honor it! It was a stunning lack of professional courtesy. We had three rooms that were to be cleaned and they refused to do any. The guy actually just left and said his boss told him to leave, as we wouldn't be happy. We are going to contact Groupon, the BBB, and Google to let as many people know about this company. We've already done the message boards in Tega Cay to let our neighbors know. read more

UPDATED......ONCE THE OWNER FOUND OUT he tried to tell me i should have reached him first. I told him if he woul refund, then I would take review down. he said ok and then backed into telling me.to take my review down THEN he would refund. I told him no him first and he told me to stop texting him and have a nice life. BUYER BEWARE. Extremely poor quality work done. Almost a scam. Bought a Groupon for 3 rooms and the person immediately started to tell me what I bought would not ne good enough and attempted multiple times to upsell me. At one point after saying no 3 x he went out to call Boris who gave him a "one time " offer and he came back with that. And I had to say no AGAIN. Ultimately it looks and smells likely they simply wet my carpets and then left. The man that came said the rooms would take 1 to 3 mins per room . I would stay away from this company and completely. read more

Best Carpet Solution - Carpet Cleaning Near Me

I purchased the Groupon for 3 rooms as well. Was pretty accommodating at first, and all seemed okay. Then it came to today, the day of our scheduled cleaning. Had an opening and needed to reschedule... fine, I can work with that. I work during the day full-time, so I had to go out of my way to get someone there, but I still did. I was just verbally assaulted by this guy (while I'm at work). At first, he couldn't find my house and then told me no one was home... They were home. He sent me photos of my house with cars in the driveway - a friend and my boyfriend who were meeting him to let him in. i don't even think these people got out of the vehicle to ring the doorbell since no one was outside to greet them. So he decided calling, cursing, and yelling at me would be the best course of action. Now, this person will not communicate with me or take my calls, so I had to talk to Groupon about reimbursement (they were very helpful). I received no services... this guy is angry and unprofessional. read more

I rarely give reviews, but Boris the Frenchie was such a great professional that I cant help but write about him! I got the groupon but once he was here he advised me to get a better cleaning, with a baby on the way it was necessary! and man i am glad i did! Boris tu es fantastique! Merci!! read more

I live in a pretty small apartment, with carpets that arent deeply soiled. I purchased a groupon for $34 for 3 rooms, on the groupon it said if there are any deep soiled rooms when they come in it would be an extra $20 dollars per room. However when the technicians got here he immediately came in looked for 5 seconds, saw that I have a dog and said that since a dog pees everywhere I need a deep clean and he can not do a standard clean if a deep clean is what I need. So after he explained that to us he literally just left. Other than that I got a call from the boss at 8am saying they were on their way when in reality they got here at 9:30 because they had other houses before us. After they left we immediately called the boss because we expected a light cleaning since that's all we asked for but instead he accused us of claiming his employee was lying and began to yell and be very rude throughout the whole conversation making analogies like "we want soda when we NEED milk" ????? Sounds like an excuse from a poorly run buisness. He also repeatedly told us that there is an exclusion on the groupon ad that states if we have a dog there is a $195 deep clean fee added. He was pretty adamant although if you read through the advertisement it says nothing about that. And also after you purchase the groupon which says one thing you will also get this text from the boss that says they will practically only do a water rinse on your floors. Had to move everything from out of the room to just get told no. read more

Best Carpet Solution - A text from the boss - Carpet Cleaning Near Me

See all

DO NOT USE THIS COMPANY!!!! The cleaning was poor (most likely their solutions they use), it was the worst carpet cleaning job I have ever received. When I told Boris about the situation, he was insulting towards me and actually abusive. I gave him several options for a redo in order for the tech to come back and do the job again. He tried to schedule redos last minute and also during the specific times I wasn't available. Due to his tone and nasty womanizer attitude, I asked for a refund. He refuses to refund me my money. Also, the "quote" they give you is not for a real cleaning, they upcharge you and oversell you on your job requested. THIS COMPANY IS NOT REPUTABLE. read more

Honestly, I wish I could rate the service however, there is a story. I chose Best Carpet Solution on October 15th for service on October 30th. I asked for a noon appointment he responded with between 10-12. Initially, I thought this may be ok. I contacted them a day prior asking for as close to noon as possible since my movers would probably still be here. They replied okay. Then later that same day he asked me to confirm my appointment, I said yes tomorrow at noon. They said, our technician will be there at 10. I called them, and he refused to comply with his previous agreement. I told him his customer service was terrible and he said to find someone else....no sweat! They only communicate via text because their English is very poor. read more

Best Carpet Solution - Carpet Cleaning Near Me

After reading the reviews I pretty much knew what to expect, so purchased the carpet cleaning for 5 rooms through Groupon, even tho I only needed 3 done. Jacob arrived on time, and he explained throughly what I was getting. I did add a deep clean for my downstairs area and added for my steps to be done. Jacob worked fast & efficient and left my carpet looking brand new. I was able to pay for the additional services through cashapp which made for an easy transaction. read more

I have used this company in the past and they have yet to disappoint me. Boris and his trainee did a great job on my carpet today. He is always polite and friendly. I love the way my carpet smells and looks after they clean it. Will continue to do business with them in the future! read more

Boris was absolutely great. Perfect customer service. Excellent work. Wonderful personality. Great prices. I will highly recommend this company to everyone. read more

They were in and out quickly and my area rugs that were cleaned look brand new again! Thank you. I will call you again!

AWFUL customer service. Purchased a groupon for sofa cleaning. Would not give me a time frame to come and kept changing price. Said I lived to far and would have to pay extra. Will also report them to groupon. Please do not use them. read more

This is by far the best carpet cleaning i have ever received! Our technician Ekue showed up exactly when he said he would be there, finished the job quickly but was very efficient. Our stairs were very dirty and we didn't expect him to be able to fix but he got out every stain. We used a groupon for five rooms but being that it was a five bedroom house plus common area and stairs we had to pay extra fees (very reasonable and expected) Ekue walked through before beginning his cleaning and explained what each charge was for so there was no surprises or any hidden fees when it was time to pay. Will definitely use them again in our new house. read more

Was a last minute choice...moved out of a townhouse last minute notice. They came through!! Fit me in with 2 days notice, great deal on price! The tech, Borris was fantastic!! Very knowledgeable and professional....will definitely use them again. read more

Ekue and Kolt did an AMAZING job they were extremely punctual, courteous, & informative. They walked me through step by step of their process and made sure I got exactly what I needed for the best results. I will definitely be using their services again! read more

Kolt was very professional and courteous. He called ahead of time to make sure I was home, which I appreciated. He explained to me everything that would be done and let me know the areas that would need a deeper clean in the future. He did a great job and I will definitely be using him again. read more

Boris was excellent he did an exceptional job cleaning my carpets! I would definitely use their services again and highly recommend others use them! read more

I called at the last minute to clean a rental and a couch , they came out when I needed them. The technician was very friendly and communicated well the problem areas in my carpet. He did an excellent job! The couch and a beautiful rug with a urine smell and stains but later The couch and rug smell fantastic, look beautiful! Thanks. I would definitely recommend them in the future. read more

Boris was great. He was friendly, on time, gave great recommendations and did a great cleaning and was very quick. Will definitely use Best Carpet Solution again! read more

Do not use this company. I called them told them that I had some stains from where my dog threw up on the carpet and they said they would be able to get the stains out and would charge me extra because it was berber. I should have known it was going to be a mistake when they showed up in an unmarked van, no uniform and no labels on the chemicals. Not only did they not get any stain out or even test just one stain first, but they made the stains worse and did a horrible job "cleaning" my carpet. There is black all around the stains and the carpet is way worse than when they came. I've had to call several times, the owner was so rude and yelled at me and refused to give me a refund or pay for the carpet to be replaced. He offered to come and clean the carpets, but since they made them awful when they came to clean them the first time, I didn't want them coming back. He hung up on me and refused to give me his insurance information or actually fix the problem. Do not use them by any means for anything. Absolutely horrible business! read more

Best Carpet Solution - This was what it looked like before. I wish I never called them! - Carpet Cleaning Near Me

See all

We needed our entire house's carpets cleaned. After searching through Groupon we decided to use Best Carpet Solution. They gave me a quote on line of about $260 with Groupon. I also checked their reviews from Groupon but unfortunately I didn't check Yelp! While I knew the price would probably be higher because of some bad stains in some rooms I didn't expect it to be almost 3 times as much as originally quoted! Also I had an appointment when they arrived and was not home. My husband was, and I didn't know the final price until they were almost finished. When my husband told me the price was $685 I was outraged and told him he should not pay them that because of the quote given. But he did pay them, I sent messages back and forth to Best Carpet Solution about the price, and they responded with what a great job they thought they did. I again was not at home and told them I would check when I got there. When I arrived home I was even more upset because of how the carpet looked!! None of the stains were gone and they charged me $190 to clean a sectional sofa aftershock quote for the sectional sofa of $124 dollars! Their reason, it was a large sectional sofa!!! Huh? Long story shorter, they had to come back twice to try to remove stains. I am still not 100% satisfied but lesson learned! I would not recommend this company at all! Sorry one plus, they were very nice-but not $685-carpet still stained-nice! read more

See all

I had purchased a groupon for their services so my expectations were low. But Boris did a fantastic job! He was very thorough and took all safety measures with the Covid outbreak. My couch smells great and looks great! Highly recommend! read more

I've used this company a few times and I'm glad I didn't read the reviews before I hired them because I probably wouldn't have used them. My experience with them has always been pleasant and scheduling is easy! I'm always satisfied with my carpets after and I plan to continue using this company !! read more

I had this company , Best Carpet Solution, came out to clean my 3 bedrooms house back in July 2018. The tech called me in advance and gave me a two hours arrival window. Once on site, the tech conducted himself in a very professional manner and did an excellent job cleaning my carpet. I was surprised on how he managed to remove a 2 years old stain out of my living room carpet. Over all, I had a great experience with this company and the price was reasonable. I will recommend Best Carpet Solution to my friends and family any time. read more

Beware. Carpet cleaning was great & tech was friendly. No issues there. However, when tech arrived I was told the price I was quoted was no longer available. Why quote me a price then arrive days later to tell me that they can't honor that price? I couldn't do anything at this point since the tech was already inside my home and it was a move out clean that had to be done that day. I ended up paying more but I was ok with it since I knew I had to pay extra for stairs & a downstairs bedroom which I forgot. The tech also tried to get me to join some side business completely unaffiliated with the carpet company. He pushed a 20 min video on me then contacted me for a few days after my cleaning. Essentially he solicited my info/cell phone # using the carpet cleaning co. which I was completely unhappy about. read more

I bought a groupon for 5 rooms at $49 but was told since I had some pet stains that it would need a more thorough cleaning, So I paid a whole lot more but the stains are gone and my carpet looks great! Kolt was my technician who was very courteous and professional! He was very knowledgeable and I would definitely have him come out again! He showed up on time and was very efficient! I would request Kolt if you used this company! read more

I purchased a Groupon for 3 rooms for $34. My initial phone call was great, the guy was nice and accommidating. However, the gentleman that showed up at my house was very rude and condescending to my husband. The man had no idea what he was doing and and got upset when we did not want any upgrades and started talking about a fuel surcharge. I called the guy who texted me in the morning to say they would be there (same guy I scheduled with, who was now not very nice at all) and he started in about did I not read the fine print about the fuel surcharge blah blah. I said I would pay it no problem, but his guy was super rude. He tried to flip the table on me and tell me it was us who was rude and he was not going to have his guy clean our rooms. I think once his guys got there and saw it was a 2 story home and the rooms I wanted cleaned were upstairs and that we didn't want any "deep cleaning", they were really not going to make any money and didn't want our business any longer. I even contacted Groupon and told them they should not even be associated with these people! AWFUL!!!!! read more

This company get 0 stars. This is one of the most unprofessional carpet cleaning companies in Charlotte. Don't ever use them! They will not show up for appointments or show up very late. The company has a lot of hidden fees and they are scams. The owner Boris is very unprofessional and irate in his business practice. I usually don't write reviews, but this business is a disgrace to business and need to be shut down. Don't do it ! Find someone else to clean your carpets. read more

First time using a carpet cleaning service and they were great! They were super friendly and arrived on time and ready to rock! I was going to use their groupon offer but saved money just by talking to him about the service my house actually needed! Will definitely be using them again because my carpet looks GREAT! read more

Great job cleaning my carpet. Originally planned to only have couch cleaned. Company was very accommodating, cleaned my entire home same time. They even moved my furniture for me. Would recommend. read more

The first time I used this company, the tech came and was upset because I lived in an apartment and he didn't have his portable cleaner. I'm not very knowledgeable about carpet cleaning, and he never asked me if I lived in a house or an apartment. He tried to make me add an extra pet cleaning solution, but we have basic, cheap apartment carpet and didn't need it to be perfect. We had another cleaning scheduled for today. He came and was again upset because he didn't have his portable cleaner, although I told him on the phone we live in an apartment so what happened the time before wouldn't occur again. He told us there would be a $30 fee for using the portable cleaner. This was new, so I checked the terms and conditions where it is not listed. He argued with me over $30, and became very emotional and rude when I wouldn't agree to it. We even offered to help him carry it if he needed (even though we have an elevator). He also kept pushing me to add the extra pet cleaning solution even though we told him we weren't looking for perfection, just something to get the dust and dirt up. He told us to try and find someone else better that it was fine for him. After this, he stopped responding. We found a new cleaning company with better prices immediately after this and they were really nice. :) I usually don't leave reviews, but this was such an odd, terrible experience. By being so upset and unreasonable about $30, they ended up losing much more in the long run, and also made me feel awful. read more

I purchased a groupon from this company for 5 rooms of carpet cleaning. I scheduled service for 3 rooms a hallway and a staircase. (assuming that the extra two rooms would cover the hallway and the stairs)Two hours before my scheduled appointment they texted me a message that said they don't clean stairs, among a host of other things The owner of the company said they would clean the stairs "starting" at $2 per step. When I tried to get an explanation of "starting at $2 per step he pretended to not understand what I was asking and told me he didn't have time for my questions. He was extremely rude, as he screamed at me that I need to read the fine print before I buy something. Well buddy I did read the fine print and it did not say that you don't clean stairs. I guess you get what you pay for because I received nothing for my money except a hard time. I opted to go with a national more reputable well known company. Lesson learned. read more

This company has horrible customer service!! I found them on groupon. The reviews on groupon were good (but I could only see 3 reviews). I contacted the company on Monday to schedule an appt. He told me to text my address and that he will look at his book to see what time he had available Wed or Thurs. After 4hrs and still no response, I text the number and ask could they confirm a time. Still no response. I called back the next at 2pm, and told him that I was waiting for someone to confirm a time. He said give 30 minutes and he would text with a time. He gave me a 2hr window (8am-10am) which they would arrive between that time. 945am, no one had came or contact me. So I called to get an ETA, he told me he had to contact the tech. He called me back and the tech would be arriving within 30-40mins. (15-25mins late after a 2hr window). I proceed to tell him that the customer service is horrible, I shouldn't have had to contact them to find out an ETA and then be told they were going to be late. I told them it was an inconvenience to my life to clear 2hrs of my day waiting on their arrival. And then said they will not service me because I'm basically complaining. Do not book this company. I wish I would have saw these reviews on here prior to contacting them. read more