Excellent work Very professional Extremely thorough great attention to detail Very likable and personable

Folks I was ready to give this company 5 stars. They came highly recommended. But things went south when I asked if he could wrap up the day after 8hrs as we approached 9pm. Brant, for someone who said they don't do Yelp you sure respond everywhere. You walked out without cleaning up when I asked at 8:45PM if you could wrap it up at 9:00 so my kids and I could go to bed and you could be on your way as well. I don't understand a professional who literally throws their equipment in their van and walks off without discussing plans for finishing the job or cost to continue the job. You left water pooled all over the first floor. The rest of the following issues below coupled with the way you spoke to your customer is astonishing. There's dings all along the door trim from the equipment going through the passway in the sun room and the bottom is puffed from water intrusion as are areas in the dining room. I know this because I've spent the last two days cleaning trim and baseboards. There was massive amounts of residue around the kitchen sink indicating you dumped cleaning water or solution down the sink plus the bottle of water cleaner was sitting next to it. And there was water pooled under the sink indicated by the soaked box. You were the only one here today. I detailed the kitchen before your arrival. You were condescending and argumentative on the phone. I will update my review with photos of your email with sexist remarks once we settle out damages. I never mocked your work; I complimented it. I never indicated I would not pay; I strongly said let's keep track of your hours I will compensate you for your time please don't worry. When I arrived at 7:00PM you said you would work to the stairwell and come back Monday maybe even with another guy to finish the foyer and dining room. We agreed on that. Then you acted as if that wasn't the plan during our call after you drove off. You are in a service business. Act professional. Quit letting your insecurities get the best of you. Slow down and listen. That's your worst trait. You simply do not slow down and listen to your customer then you twist what they say. read more

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False advertisement. They quote me $200 on the phone when I told them I need my carpet on second floor cleaned plus some sofas. When the owner gets here he try to rise the price to $375 since I have too many sofas that he didnt realize at the first place. I told him I text him photos for all the sofas need to be cleaned, he try to deny until I showed him the text history from my phone. read more

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If you do not want to spend your day getting threatening and harassing messages from someone who cleans dog urine from carpet all day... find another company! If your service is bad and you simply give a review to that regard.... be ware! I get my carpet cleaned every 6-8mos as I have a baby. I hired carpet free cleaning to come clean my carpet, one room had a light stain on the floor by the stairs as it is a high traffic area. They sprayed something on it to pre treat it. The carpet looked great when they were done but a few hours later stains started surfacing. The problem is there were stains in areas that had no stains. The client service rep said they would come out and declension the areas where there were stains. The day before they were to come back, the owner called me telling me the stains based on my pictures were stains from pet urine. We have never owned a pet, the prior owner never had a pet nor do I even allow pets in my home as I have a baby and a child allergic to dogs. The owner tells me he will have to now charge me to come back out. He was rude, unprofessional and unethical. I have high end luxury carpet with extra thick padding, we have never had stains in those spots and then he tells me it's my fault and that it is pet urine... all so he won't have to fix something he was responsible for. I will NEVER use them again and NEVER refer anyone else to this company. He lacks integrity and professionalism. Rebecca, his office manager, should run the company she understands creating a great client experience but the owner has a lot to learn. We have choices as to where we spend our money.... I would recommend you not spend it with this company! Wow! Now Brantley (the owner) upset because he received a negative review is sending me threatening text messages! This is the most unprofessional person I have ever dealt with. I hate he knows where I live and just called the police to report him. Not only do you have to be concerned about bad service but now you have to be worried about people who are not all the way there upset because you have the right to complete a review based on your experience with the company. PLEASE do yourself a favor and do not utilize this company! Too many other honest, competent and healthy companies to choose from. read more

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Just got my carpets cleaned by Clean Free Carpet Cleaning for the 2nd time. The person who helped me get the estimate via email was thoughtful, answered quite a few questions, and she followed up with me. I got an email reminder about service and the cleaning truck arrived on time. Everything looks great. Happy to be a repeat customer! read more

We had Clean Free come in to do our first floor, I did not know the exact square footage, as I am not very spatial and to be honest I have issues with math. That being said, their estimate and the amount we paid were the same! We were super pleased!! We had some really bad stains in our carpet from before we moved in, we are renting this house, regardless of the fact we rent we get the carpet cleaned 2 times per year. Our guy (I apologize I cannot remember his name) was professional, friendly, not too fast that I was suspect, and not so slow that I was stranded in my room upstairs with our dogs forever. He was also super sweet to our dogs. The carpet looks AMAZING! We are very pleased with the work, we will be using them again and again for both floors. We are loyal to businesses that are true to their word, communicative, and honest. This company texted me before and after our service, which I found awesome! If I had anything constructive it would be that I did not care for the smell of the cleaning solution, but hey, I have really clean carpet so I am not complaining. I don't think you can choose scents of those things anyhow, especially if you are treating for pets and the like. Our mystery stains could have been anything so...... Yeah. Love you guys!!!!!! read more

Well done. Arrived a few minutes early. Assessed the job and went right to work. No hard up selling. Pleased with the outcome.

Sick male cat pee soaked into carpet pads + trying to clean it up myself = disaster! (I'm pretty I made things worse) Enter the professionals from Clean Free Carpet. My only regret is not calling them sooner. They did a tremendous job the first go round, and got the male cat urine & smell out. They said to call them back in a few weeks if the smell returned. And the smell returned (not a surprise, was almost expecting it). The owner came back free of charge, and stayed for well over two hours. I have never seen anyone so thorough. Previously, he had prepared me for worst case scenario: replacing carpet pads ($$$)! But it appears that I may not have to go that route. If you've ever had to deal with cat urine, you'll know that's a miracle right there. read more

Do it. They are in Waxhaw and if you live in Indian Land, that is close. They are very responsive to online scheduling and questions. They don't move furniture, however. So plan for that. They scheduled me right when I wanted and showed up on time. The pricing was reasonable. I had them do a chair, too. I do think the extractor could have done a better job. The carpet was very wet for 2.5 days. The gentleman suggested it would dry in just a few hours if we cranked down the air and ran fans. But that didn't really do the trick for us. AMENDMENT: This business reached out to me to apologize for the damp and offered to compensate. I declined their offer because I should have reached out to them at the time. That is superior customer service! So...if you do have any issue with your cleaning, be sure to contact them immediately. They will jump to help! read more

Clean Free Carpet Cleaning is the best, hands down! We have a 20 year old area rug, beige in color, that was absolutely filthy. I was ready to throw it out. This company restored this rug to its original color AND removed all of the stains and foot traffic grunge. I am beyond happy with the results and how professional this company is. To top it off, their pricing beats all other services I checked out. You can't go wrong with these guys. read more

This company is AWESOME!! The owner came out on the same day within hours of needing someone to clean the carpets. He did an excellent job!! I can't say enough good things about this company that you WILL NOT regret using them!!!!!! read more

I am always amazed by the job that this company does with their carpet cleaning. Our rugs are never dirty, but I always feel it is good to have a good carpet cleaning once a year. The staff is friendly and courteous. I would definitely recommend them to anyone. Thank you! read more

I am a returning customer of Clean Free Carpet Cleaning and I am completely disappointed and disgusted with this company. Monday morning, I called to make an appointment to get my carpets cleaned. I spoke with Jenkins he was kind, courteous, and promptly scheduled me a same day appointment. Due to circumstance and me being at work I called back to cancel and mentioned that I would need to reschedule for another day. Shortly after cancelling my mom, who was at our home babysitting my 1 year old son stated the carpet cleaning guy was at our house. Since the rep still showed up I figured why not have him complete the work, instead of having to take more time out of my busy schedule later. A hour or so later I received a frantic, disturbing call from my mom stating some guy showed up to my house, entered my home unannounced, and was standing in my living room scooping the place out. Not only did the gentleman not ring the doorbell or knock. He did not show identification or address himself when he initially walked about 20 feet into my home, FIRST MISTAKE! When my mom addressed the guy to figure out who this stranger was standing in our living room his response was "I am the owner, that's who I am!" At this point my mom was confused to why the owner was at our home, entered the home without getting permission, never identified himself until she spoke to him first, or why he was speaking to her in a condensing tone. Brantley "the owner" began reprimanding his employee in front of my mom INSIDE OF OUR HOUSE, and stated that he was fired! When my mom tried to diffuse the situation & asked if he would not talk to the guy like that in front of her the owner Brantley became enraged and started yelling at my mom. Brantley then began to pull and yank his equipment out of my house as he shouted, "he's not finishing, this is my equipment." Meanwhile all of this is happening in front of my child (traumatizing for any little child to see), SECOND MISTAKE. Still on the phone hearing the altercation and my mom threatening to call the police I immediately leave work in fear of my mom and child's safety. Before arriving back home the owner had left the premises. After the incident I spoke with Jenkins again and requested the owner, Mr. Brantley to call me personally and I have yet heard from him. I am very applaud that this is the behavior of a business owner. I am a business owner myself and I would never enter someone's home in the manner that Brantley did and display such horrible behavior as he did by disrespecting my mom and talking to his employee like a dog in front of a customer. His behavior is completely unacceptable!!!!! No one should do business with someone who carries himself this way! Although my husband and dad spoke with the co-owner & Brantley, who stated they were sorry. Brantley seems to think his behavior was justifiable because he stated "his worker never called back to inform them that we decided to proceed with the job". Miscommunication between an employee and employer has NOTHING to do with the customer, and should never be displayed in front on a consumer. I do not tolerate disrespect, especially not by someome who I'm trying to give business too. The actions of the Brantley shows that he: 1. does not respect his employees (maybe just the black ones) 2. racially profiles his customers. The company reviews are great and his workers do a pretty decent job, but the company is only as good as it owner! read more

Had these guys come out and clean the house we had been renting before turning back over to the landlord. With 5 adults and two children under the age of 4 you can only imagine what a carpet goes through in a couple of years. These guys arrived right on time after confirming our appointment, were very professional and personable. They explained all the scenarios of different portions others house in regards to different stains and such. When finished, the job they did was exceptional, there were no surprises in the price, what I was quoted was exactly what I paid. 100% satisfied with the full process start to finish and 100% satisfied with the end result, actually turned out much better than I envisioned. Would recommend them to anyone wanting a quality job in a timely manner with professional and friendly service. read more

Holy MOLY! Do not wait. Do not second guess. This was soooo worth the cost. What a value. Great service. Fast. CLEAN. I have two dogs and there isn't a bit of evidence they were ever here (at least for today). Thank YOU! read more

Clean Free Carpet Cleaning - The culprits - Carpet Cleaning Near Me

My husband & I needed a solid carpet cleaning. We had guests stay with their dog (who was supposedly potty trained), but unfortunately urinated in several spots of the house. Plus, we're having a baby soon & we want the carpet nice & clean for our son. Clean Free Carpet Cleaning FAR EXCEEDED our expectations!!! They did an intentional, completely thorough job! They listen to your needs & go above & beyond! Their entire staff is super friendly & respectful. I don't use the word "perfect" often, but this company did a perfect job!!! Contact Brantley Pace cleanfreecarpet@gmail.com 704-771-0006 www.cleanfreecarpetcleaning.com read more

Shamond Haynes just came and cleaned carpets in three rooms, cleaned two couches, and a rug. He was friendly, extremely professional, and did a great job! Also, the price was great and he came on time. I will definitely use them again! read more

They saved my Carpet!!! After I hired Dunamis Carpet cleaning I thought they Permanently ruined my carpet, they left my Carpet looking and feeling horrible! clean free Carpet cleaning left my carpet looking brand new again! All the crunchiness, darkness and stains Dunamis left on my Carpet he completely removed! Seriously, he exceeded my expectations. I will recommend to everyone, he couldn't have done a better job! Very Thorough two, took his time and my house smelled amazing when he was done. read more

They came out in a timely manner and did a good job for a fair price. I would recommend them to a friend.

Kind cake out and cleaned carpets stained with new puppy messes and older stains that other companies could not remove. He was thorough and performed well beyond my expectations. Nice young man and very professional. The price was competitive, and he was meticulous in his work. I had given up on trying to clean some of these stains and have bought hardwood to replace the carpet, but now it looks brand new- and it's almost 20 years old. I'm truly amazed! read more

Service was so awesome that it made me literally write my first Yelp review. Shout out to Lee who showed up early and did a great job. Will definitely refer to my friends and family. read more

Got my condo steam cleaned. Carpet looks like new. They did a good job. They arrived on time and completed in a timely manner

Chris came out and did a great job on our pet stained carpet. When he was done they looked like new. Thank you and I would recommend them to all my friends read more

Arrived right on time and did a fantastic job of cleaning our carpet. Excellent value!

After calling 5 times on 10/13/19 a woman answered screaming hello and denied to me to be connected to a manager. Will never do business with this company again. read more

called Bryan (or Brian) as I saw 3 room for 69 dollar deal..For a master bedroom and Den, he gave me $89 quote. I called him again asked him about $69 deal, Bryan came in denial mode and started behaving erratic as if I am some kind of alien. I confronted him saying" Why do you guys do false marketing". He abruptly said "I will not do your job" and hung up on me. It looks like he is not immigrant friendly guy or feels we come from some other planet and does not deserve it... read more

Absolutely appalled that this guy is still in business. Brantley Pace came out to my home this morning and "cleaned" 3 bedrooms, stairs, and a hallway in about 20 minutes. From the moment he walked in, he tried to up sell me on his pet treatment. When I denied the treatment, he became extremely rude and condescending. He claimed that there was no way to remove any of the stains in my carpet without having to pay the extra fee. Well, that claim was proven false. I immediately contacted another company, Mercy Carpet Cleaning & Restoration, and they were able to come out right away and remove the stains with their regular carpet cleaning service and left my carpet looking amazing! And what do you know...no pet treatment was necessary! The red dye stains that he claimed were due to a pet's stomach acid? Gone! Please do not be fooled by all of the 5-star reviews. If you're looking for an honest, professional, and ethical carpet cleaning company, please take your business elsewhere. $99.99 of my hard-earned money went down the drain. The before and after pictures that I have posted speak for themselves. read more

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After calling 3 times. I finally spoke with a associate named Rebecca. Even though it was 2 or 3 pm she sounded like she had just woken up. There was a TV or radio blaring in the back ground and I had trouble hearing her. This resulted in my cleaning getting booked for the wrong date. I don't recommend this company to anyone. read more

Carpets look like new. Did 5 areas and 2 space rugs. In and out service. Nicest guys. Best deal around! Cleaned up pet, food and drink stains. Local, independent business you should support! read more

Very professional and excellent communication. Very fair price and friendly. Would highly recommend.

Highly recommended! Chris came out, on time and explained the entire process to me. He and I walked through my house, identifying problem areas and giving me his recommended course of action. The house looks and smells amazing! We have a newborn and are impressed with the non toxic cleaning solutions that Chris used. If you're on the fence, do yourself a favor and just do it! read more

Great service from a great company!! We needed to get the carpets cleaned for our move out & Chris made the carpets look great!! I'll definitely refer Clean Free & Chris to my friends. read more

Joe cleaned our carpet so quickly and so well--and he was on time, friendly, great with our pets, and just all-around a great guy. I highly recommend him! read more

They did a great job cleaning the carpet, but left me with four stains in the middle of my living room. The technician cautioned me to not move any furniture while the carpet was wet, because that could cause a stain. Well, I listened to him and left everything as it was sitting. Three weeks later, I moved my couch and there were four permanent stains where the couch legs had been. The company tried to put the blame on me, and told me I had no proof that I didn't move the couch. They offered me a $50 dollar credit, which I did not accept, after the person on the phone said she wouldn't give me the credit if I was going to leave a bad review. So, this review is costing me $50 dollars to warn others, plus I have a ruined carpet. read more

Professional, swift, and diligent! Cleaned my sofa in under 30 minutes and it looks great!! Will definitely recommend to all my friends and family! Thank you! read more

These guys are awesome!! Very reliable and they do an excellent job. I had a tough carpet and stain and they made my carpet look great. I was really impressed by their work ethic and how fast they did my whole house. Also, great prices!! read more

Brantley did a very thorough job with our carpets. It looked clean and fresh! Would highly recommend!

Brantley was very professional, prompt and helped to educate me on his process. I've already passed his information on to several folks. Our carpets look fantastic and you can't beat the price. I have used several different carpet cleaning companies (big name to mom and pop) in the Charlotte area and this one exceeded my expectations and blew the other companies I'd used out of the water on price, service and quality. I highly recommend him! He will be my "go to" carpet cleaner moving forward. read more

Brantley and his assistant, did an excellent job. Our carpet looks great. They were courteous and instilled confidence in us. Will use this Company again. read more

I used this company last year and it was absolutely great! Wonderful customer service and the job was magnificent!!! I believe there was a young lady with the company. She was extremely professional and polite. Fast forward to recently and I was looking to have the same, great experience. I decided to text because my last communication with the company was through text message. The flow of conversation was a bit different, but I just attributed that to texting and the miscommunication that can come from that. Forward moving, my family had some unexpected occurrences pop up, so I called in an effort to see if I could split the job up. The owner, Chad, returned my call when he didn't answer and upon hearing me say somethings came up and I was trying to ultimately cut cost, he just starts yelling at me and how he doesn't give discounts and he usually takes a deposit and how I already got away with that. I was completely shocked because 1. I wasn't calling for a discount and 2. He never mentioned a deposit or I would've just paid it. I couldn't believe that I was being talked to in this manner. When I tried to explain that I was simply trying to see if I could take a few rooms off, he rudely asked what did I want. At this point I explained that had he just listened, I could've explained. There was a lot of unnecessary back and forth until he hung up after saying I could shop around or whatever. I called back because their number was in my message log, but I was upset and couldn't remember the name of the company. He answered, confirmed that there was no one else to speak with since he's the owner and then gave me a bogus name of the company. Luckily I had the card in my files. I had even previously passed out a few cards for them. It was a very unfortunate experience. I'm nervous to think what it would've been like in person with my children there. Because of that I will no longer support or recommend this company. read more