A fire breaks out in your home and you're 6 hours away. That's what happened to me. Within an hour…read moreI got a phone call from Jason from ERX. Within another hour he was at my home assessing damage. Within another hour the electrician was there restoring power after cutting the source of the fire (exhaust fain a bathroom) and had huge hepa filtered fans going. Having personal updates while on that long drive was comforting. Outstanding communication from start to finish with the 6 week process. I cannot thank ERX and the great employees Jason, Amanda, Brandon and Tyler for all their help, compassion and empathy. We as homeowners don't go through this every day, they do. Having 1 company handle everything from beginning to end was as stress free as this stressful situation could have been. Thank you. Dorothy M

This company, nice enough people that work here but not helpful in getting projects finished.read more

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

These guys were on top of it! Within 30 minutes of my panicked call they were on their way! I was…read morepretty frantic and they took the time to walk me through the process and what to expect if I decided to file an insurance claim. I ended up filing one and they helped me through the process and made sure to take care of the issue completely! I'm so happy with them and I'd definitely recommend them to anyone I know having a mold or water issue!!

This is how Servpro left my home. I Was looking for a…read morehandyman, My Frig ice make hose had a bad leak l Call duke energy to fix the leak. Another Work van pull up on the same day, the only words I could understand was fix floor no one spoke English ( pictures of how they left my floor) This is how they left my floor I found out they was Not with duke energy, after I fell through the floor. The next day that's when I found out they wasn't With duke energy. I found out from another Company came in and told me what company they Working for . Day 3 no one showed up. I called called Servpro This was the first week in November the office Women said it will be 3 to 4 months before they Get my kitchen back together. I cried like a baby . So I fired them Servpro didn't tell me anything not even a contract was written no proof or price. She Talked to me like I was a child I might be I might be a senior, but I ain't no child so a friend told me about ERX they came in and did it awesome job in two weeks. I had my floor back before Christmas. I'm telling you all watch out. There are so many peoples contractors out here scamming senior citizens, so be aware of Servpro. THANK GOD For ERX

My name is Jackie Hopkins, and I would like to give a big shout out to Ronald , James, Ogre, and…read morejuanR for their professionalism and a job well done. I would recommend these guys anytime if I have any issues ever again. I will definitely use this company again. Thank you again, guys

I do not have enough superlatives to describe the fantastic personal and professional experience…read morethat made my carpet look like new and it is more than 17 yrs. Old. They were thorough, clean, efficient and received at a great value. Stanley Steemer was my go to until I decided to try a new company, and I was so excited to find the best business designed to provide quality, commitment of service and the determination to provided excellent customer satisfaction!!!

James did a great job on the carpet. It looks brand new! Very friendly and personable as well…read more Highly recommend.

Requested 4 bedrooms and a set of stairs to have carpet cleaned. Luis was able to do it on date I…read morewanted and was very professional and prompt. The carpets look and smell fresh and I would definitely recommend him and will use him again.

Luis is amazing! He did an incredible job on my carpet. Will definitely be calling him again!!!…read more Highly recommended!

James, the owner, was outstanding! He responded promptly and was able to take care of our carpet…read morecleaning needs the same day. We had recently fostered three dogs who weren't housebroken, and our carpets definitely showed it. James cleaned them thoroughly, and now the entire house looks and smells fresh again. He even went the extra mile by leaving us a bottle of enzyme cleaner for future use. Exceptional service -- we'll definitely be using him again!

James did such a terrific job cleaning our two carpets that we had him come again. We will keep…read moreJames as our go to carpet guy- super professional and empathetic to our needs.

Heaven's best was very responsive, quick to schedule an appointment (I'm talking next day), easy to…read morework with, and very fair in pricing. It was a difficult job due to a lot of pet hair and pet urine, and when they finished, the carpets looked new and smelled so clean. It was a rental unit, and even the rental agent commented that the carpets looked exceptional. I would definitely recommend!

Easy 5 stars. Real review and I had them take care of two rooms for me. While I didn't have devils…read morecoming from my dogs, I did have mildly dirty paths from them coming into my living room. Mark and his son were prompt, professional, and completed my job with great results. Being a military vet, I try to use fellow brothers. Mark is a Marine and the same attention to detail we have in the military he uses in his cleaning. Honest and price conscious! I'll have them back next year and from then on! Thanks brother!

So glad I found Bill on yelp to clean my couch! I used the request a quote tool and Bill responded…read moreright away and was able to put me on the schedule very quickly. He provided a highly reasonable quote and exceeded my expectations. On the day of, he was prompt, friendly, and thorough. He did an excellent job. Highly recommend!!

I had a great experience. I contacted them using Yelp's quote request; and Bill was very responsive…read moreand answered all my questions. (I had several...lol). He provided a reasonable quote to clean my microsuede couch, chair and ottoman. Once I was ready to schedule, I called and he was able to come the next day. Bill is very nice and did an excellent job! My furniture had not been cleaned since I bought it over 6 years ago and I have 2 dogs. He did a great job with heavily soiled areas and was extremely thorough which I appreciate. Carpet cleaning is next on my list and I definitely plan on booking that service with them.

Excellent service, Prompt, Professional, and a great price. My carpet looked like it had just been…read moreinstalled after it was cleaned. If you're looking to get your carpet cleaned, I highly recommend you contact Chris Roseman @ Roseman Carpet Cleaning !!

The gentleman who cleaned today was very nice and respectful, he did a immaculate job on the stairs…read moreand part of the bedroom that was requested. Not only did it look great, but it smelled great as well!

I needed a quick carpet cleaning service and Serhii was very responsive and was able to help me…read morequickly! And at an affordable rate! He was very detailed and a wonderful job! Would definitely recommend him

On time, professional and detailed. Serhii took time to review the sofa before cleaning, explained…read moreissues that could come up and communicated throughout the process. We are happy with the end result. Highly recommend.