great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

These people are great!…read more We had a water leak from the icemaker. They came in the same day to mitigate the water, provide clear options and direction, and minimize the stress. They have the resources to manage these types of projects from cradle to grave. Honest, knowledgeable and timely, they have stayed in constant contact throughout the project. They packed out everything from the first floor and managed the furniture as if it were their own. We chose the company that laid the original floors to refinish the hardwood floors. While we were out of town, the flooring technicians ran into a problem. Randy (ServPro project manager) came by and managed the issue and resolved the problem, even though it was not his crew!! I cannot say enough good things about these guys. They go above and beyond to satisfy the customer. If you have the misfortune to need these types of services, call them. They will not disappoint you. Susan

This is how Servpro left my home. I Was looking for a…read morehandyman, My Frig ice make hose had a bad leak l Call duke energy to fix the leak. Another Work van pull up on the same day, the only words I could understand was fix floor no one spoke English ( pictures of how they left my floor) This is how they left my floor I found out they was Not with duke energy, after I fell through the floor. The next day that's when I found out they wasn't With duke energy. I found out from another Company came in and told me what company they Working for . Day 3 no one showed up. I called called Servpro This was the first week in November the office Women said it will be 3 to 4 months before they Get my kitchen back together. I cried like a baby . So I fired them Servpro didn't tell me anything not even a contract was written no proof or price. She Talked to me like I was a child I might be I might be a senior, but I ain't no child so a friend told me about ERX they came in and did it awesome job in two weeks. I had my floor back before Christmas. I'm telling you all watch out. There are so many peoples contractors out here scamming senior citizens, so be aware of Servpro. THANK GOD For ERX

James did a great job on the carpet. It looks brand new! Very friendly and personable as well…read more Highly recommend.

I can't say enough good things about this Company. Braxton & Ty made my 15 y.o. carpet look brand…read morenew. The five star reviews that this company receives are well deserved.

These guys were on time and very professional. They did a great job and I would use them again!read more

Great service, professional, fast! I got a rug cleaned recently and it was spotless and like-new! I…read morehighly recommend!

Stop looking for a carpet cleaner and hire these guys! Very responsive and they did a great job…read more James knows all the secrets to get out the toughest stains. Highly recommended.

James, the owner, was outstanding! He responded promptly and was able to take care of our carpet…read morecleaning needs the same day. We had recently fostered three dogs who weren't housebroken, and our carpets definitely showed it. James cleaned them thoroughly, and now the entire house looks and smells fresh again. He even went the extra mile by leaving us a bottle of enzyme cleaner for future use. Exceptional service -- we'll definitely be using him again!

Heaven's best was very responsive, quick to schedule an appointment (I'm talking next day), easy to…read morework with, and very fair in pricing. It was a difficult job due to a lot of pet hair and pet urine, and when they finished, the carpets looked new and smelled so clean. It was a rental unit, and even the rental agent commented that the carpets looked exceptional. I would definitely recommend!

Easy 5 stars. Real review and I had them take care of two rooms for me. While I didn't have devils…read morecoming from my dogs, I did have mildly dirty paths from them coming into my living room. Mark and his son were prompt, professional, and completed my job with great results. Being a military vet, I try to use fellow brothers. Mark is a Marine and the same attention to detail we have in the military he uses in his cleaning. Honest and price conscious! I'll have them back next year and from then on! Thanks brother!

So glad I found Bill on yelp to clean my couch! I used the request a quote tool and Bill responded…read moreright away and was able to put me on the schedule very quickly. He provided a highly reasonable quote and exceeded my expectations. On the day of, he was prompt, friendly, and thorough. He did an excellent job. Highly recommend!!

Bill did a wonderful job cleaning my couch. He was fast, professional and kind. Would recommend.read more

Excellent service, Prompt, Professional, and a great price. My carpet looked like it had just been…read moreinstalled after it was cleaned. If you're looking to get your carpet cleaned, I highly recommend you contact Chris Roseman @ Roseman Carpet Cleaning !!

The gentleman who cleaned today was very nice and respectful, he did a immaculate job on the stairs…read moreand part of the bedroom that was requested. Not only did it look great, but it smelled great as well!