The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

I contacted ServPro yesterday and was told they would follow up with a time frame for an estimate…read moreto help resolve an odor issue we have been having within our home. Today, they called and text me that they were on their way giving 10 minutes notice stating that, "Craig the owner of the franchise is on his way". We were unable to accommodate their time for the estimate and because the owner came out already and we weren't available, they will not work with us. The man on the phone stated that the owner can't be coming out, going in crawlspaces for free and having to wait around. I would not recommend wasting your time with this company or the owner, Craig. I will be happy to take my business elsewhere, as this is not how customers should be treated.

This morning our crawl space was flooding due to heavy rains and was less than an inch below our…read morebrand new furnace/ac unit that we had just replaced less than a month prior due to the hurricane flooding. I called everyone I could think of and they were the only company that could get here immediately. They were here within 20 minutes and had an emergency sump set up in less than 5 minutes. Thanks to Alex and his crew we won't need to replace a thing and even though it was an emergency call, they charged a very reasonable rate! If only our crawl space people could get here to fix our flooding issue as fast, but that's a whole other review. Thanks again to Serv Pro, Alex and his crew. We will definitely be recommending you all to everyone that we know!

Initially, our insurance adjuster advised me to pay $1,705, an amount the company agreed to…read more However, they then pressured us to pay our deductible. The owner requested we send three-quarters of the money upfront to replace the floors before ordering materials. When I asked for an estimate, he stated that I would be charged for it, which seemed unreasonable given the circumstances. The insurance payment included additional work beyond floor replacement. I was uncomfortable sending more money without obtaining a free estimate from other reputable companies. To complicate matters, I recently received a call from Sarah, an employee of Primere Water Damage, who refused to refund the $811 overpayment. It appears that the company is more concerned with collecting money than customer satisfaction. Due to these issues, I plan to report the company to the Better Business Bureau and consult a lawyer for repayment.

I highly advise others to think long and hard before choosing Premier Water Damage for their water…read moredamage restoration needs. My experience with them has been a nightmare, from unprofessional communication to a complete lack of follow-through. Premier Water Damage came to my home in early January. They assured me my insurance would cover everything but the deductible, and they promised to contribute $1,500 toward the deductible, leaving me with only $1,000 out-of-pocket. During the initial consultation, I signed paperwork trusting them, but I was never given a copy of the contracts. This lack of transparency was a major red flag. After the mitigation was completed, I was left waiting for them to move on to reconstruction. After weeks of no communication (with my kitchen still torn apart), I called on 2/13 and spoke with Joe. He informed me that I needed to pay for the mitigation before they would start reconstruction. I was fine with that but received an invoice for $1,110.23, which didn't align with the $1,000 I expected. I contacted my primary contact, Chris, who promised to investigate and get back to me by 2/17. However, I only received automated reminders for the incorrect amount. On 2/18, Chris admitted there was a miscommunication and confirmed I owed $1,073, which I was ready to pay, but I never received an updated invoice or a link to pay. On 3/6, I received a polite voicemail from Joe, but just hours later, before I could return the call, I got a cold voicemail from Sarah Britt, who claimed to be the "head of legal" for Premier Water Damage. (A quick LinkedIn search showed she is co-owner with a master's in education but no legal credentials.) In her voicemail, she threatened to place a lien on my house if I didn't pay by the end of the next day. This felt like a scare tactic, especially given their lack of communication up until then. I called and left voicemails for both Chris and Sarah, but after no response, I escalated the matter by calling the main number and speaking to Joe. He sent another bill for the same amount. Eventually, Joe explained the $1,110.23 total was due to a processing fee for paying by card, but this should have been explained earlier. I paid promptly, but my frustration continued. I asked for a call AND an e-mail from Sarah explaining the situation and confirming no lien would be placed on my property, so I would have a paper trail. Sarah never returned my calls or addressed my concerns beyond a brief e-mail on Friday morning stating they wouldn't place a lien on my property. It's now Tuesday, and there has been no further contact to apologize or schedule reconstruction. I sent an e-mail expressing my frustration, asking for an itemized estimate of reconstruction so I could evaluate the pricing and possibly consider other contractors. Instead of responding, Sarah had Chris email me to say that, due to how I handled the situation, they would no longer bid on the reconstruction job. So, after all of this, Premier Water Damage washed their hands of the project, leaving me with a house still in disarray. The experiences with Premier Water Damage have left me with zero trust in this company. The fact that I was never given copies of the contracts I signed only adds to my concern. I strongly advise anyone considering Premier Water Damage to look elsewhere. I'll be passing this information along to my insurance provider as well. The way they handled my situation was unprofessional and disrespectful, and I cannot recommend them to anyone.

Absolutely awful. They make appointments via their account managers, who make promises Blue Chip…read morecannot keep. Right now my house was left insecure because they promised my property manager they would come out today between 8 and 11 to repair my entry door which does not lock. I already spent one night in an insecure house with the promise they'd come first thing in the morning. Then they called to 'schedule' the already scheduled appointment, said they didn't get a ticket until this morning, and regardless of the security of my home they would not honor the promise made by their account manager. So contact this company at your own risk. If you do, don't talk to Mike the account manager.

I had a problem with a water leak and have had two people to come over. Neither of them were able…read moreto solve my problem. Then came Charles from Blue Chip Maintenance. They scheduled me on the same day. He arrived later than he expected but he stayed and took care of my problem immediately. He was determined that when he left, I would have a new hot water heater. I did. He worked so diligently and he showed such professionalism. He was kind, considerate, and knowledgeable. He knew exactly what to do and how to do it. I couldn't believe the service that I received! I only wish that I could give more than 5 stars.

A few months ago, I experienced a small pot fire in my home. My home filled with thick, gray smoke…read morebecause I left a pot of corned beef cooking unattended for too long on the stovetop. Thankfully the house did not burn down but it left a terrible odor! A burning pot fire (according to a firefighter friend of mine) is the stinkiest kind of fire you can have. It left my home smelling rank; like a dirty old hotel room that has been smoked in for 50 years. You get the idea. Even after cleaning, deodorizing, and airing the house out completely for many, many days, we could not get the awful smell out. That's when I decided to call PuroClean. PuroClean placed an ozone machine in my house for three days. No humans or animals could be present while the machine was running (that's how strong an ozone treatment is)! After three days my house smelled like springtime. There was no hint of smoke or nasty smell left. It was like magic, LOL, and it was not expensive! I highly recommend PuroClean 704-644-8686. They also specialize in water, fire and mold remediation. Here's a link to the website: http://www.puroclean.com/north-carolina/charlotte/28277/501/restoration-services-charlotte-puroclean-south-charlotte

Mike and his crew were wonderful to work with! Our experience started with me calling the 24hr…read moreline on a Saturday at 10:30pm. To my surprise someone actually answered the phone! That someone was Mike Powers. From our very first conversation I could tell that Mike really cared about his customers. He listened to all of my concerns regarding the toxic mold we had in our home, and really made me feel like he cared about me, and my family's concerns and safety. He addressed my concerns promptly coming out that Monday to give and estimate and evaluate the situation. By Tuesday he and his crew were back to tackle the problem. We gave them full access to our home while we stayed at a hotel, and I am happy to say that all of our personal belongings remained fine and intact. The best part of it all...when we had our next air test, all of the toxic mold was gone!! They were able to eliminate it all...something that another local company tried to do, but was unsuccessful in their efforts. I would highly recommended Mike and his crew. They went above my expectations with their customer service. Thanks again!!

I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

Phenomenal. Justin is AWESOME…read more I called 7 plumbers that afternoon ALL were extremely busy, all were names with "A" rating from Angie's List incidentally. Queen City Responded quickly and I asked for Justin the owner. I was referred to Queen City By Tim from Fergusen Plumbing - Tim at Fergusen said to ask for Justin. Justin like all other plumbers was busy and he did not call me back till late that afternoon. By then I had received quotes from other plumbers who could come over the next day; many quotes where from the high of $310 - to $194 just to diagnose my plumbing problem. Justin was the least expensive to evaluate by far, so I called him back and he responded rather quickly in his amazing purple truck. Very good guy with an amazing sense of humor. Justin diagnosed my problem in less than five minutes. And he gave me a referral as well and let me borrow his extension cord too. Good experience. I would hire him or refer him. It turns out it was an electrical problem, the pump worked fine. I made balloon art for 2 of his boys (he has FIVE) in appreciation. (mistertwisterofcharlotte.com)

My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and…read moreI'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!!