Excellent customer service, while I'm located out of their service area, they took time to asses my…read moreneeds over the phone and make recommendations to assist me. Wish I could tell you more, but from a customer service stand point they are first-rate, I'm sure their work would reflect the same high standard.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

Great service, very professional and attention to detail. Mike was very respectable of our inside…read moreand carefully laid out drape cloths around our fireplace not to get soot in the house. Cleaned everything and then explained everything that was done. Great value for service provided compared to other companies. A+ company. I will be calling them again for my fireplace needs.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

Lance was great. Not only did he do an amazing job, he told us what had gone wrong, and how he…read morefixed it. Very reasonable fee, we are absolutely thrilled. We will definitely use him again, and will very highly recommend him.

Lance reached out quickly and a time was agreed on. He showed up on time and as he repaired my…read morefireplace logs an explanation was included on each step of his process.

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

Had Owens Chimney come out to provide an estimate for a chimney cap while my wife was home by…read moreherself. The gentleman gave her 2 options/prices and she told him we'd discuss it and call them back the next day. The gentleman then left in his truck and my wife had to join a conference call for work. While she was on the conference call, the Owens Chimney employee returned, went directly back into our roof without speaking a single word, and installed the more expensive of the two chimney caps WITHOUT ANY SIGNED PAPERWORK OR CONSENT, and then left the house without speaking a word to my wife. Owens had the gall to send us an invoice for this unauthorized repair and is harassing us for payment for a service we never agreed to -- COMPLETELY UNETHICAL!!!! I have no reason to make up a single word of this review....stay far away from this company.

Josh and Rachel of Grill Revival were fantastic in working with me to convert my wood burning…read morefireplace to natural gas. Rachel educated me on a wide variety of beautiful log sets and fire backs and was extremely responsive and forthcoming on presenting the beautiful options to me. She eagerly incorporated my ideas and together we quickly made decisions on what products would be best for me. Her only goal was to listen to my wants and help make my dream come true. Josh made my dream come true! He expertly made the wood to gas conversion, installed the gorgeous and so realistic log set (see video below!), and thoroughly educated me on how to use it! He emphasized safety at every step along the way and cleaned up thoroughly. He patiently answered my questions and really wanted me to be happy with my new fireplace. I feel very confident that his many years of experience, his tenacity, and his perfectionism have made this a great investment for many years to come. Thank you Grill Revival! I'm so happy !

Wonderful people Price was very reasonable…read more Explained everything that needed to be done They fixed and cleaned my gas fireplace Very happy with the results I would definitely recommend them

This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

Great guys. Delivery was timely and setup was fast and easy. They installed the tank and spread the…read morestones. Seamless.

Lance did a great job delivering our furniture. He was friendly and took care with unwrapping and…read moresetting up our furniture.

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

Bart and Alan did a great job. They were on time, professional and got the job done quick. They…read moreeven explained how to use my new equipment making sure I understood everything before they left. Would highly recommend!!!

Great experience with Carolina Custom Mounts. From the very first conversation I had with Alan, he…read morewas professional, courteous and very knowledgeable. They confirmed the appointment twice before the service date and were flexible when we needed to change some of the scheduled work. The day of the job, both guys were fantastic! They worked quickly but carefully. They explained everything very clearly and then cleaned up before leaving. All TVs mounted look great and everything is working perfectly. These guys are great! We have already hired them to come back and install Nest thermostats and doorbell cameras in a couple weeks.