From start to finish fantastic!! Everyone is so nice, professional, knowledgeable, show up when…read morethey say, with great communication. The serviceman answered all my questions like he had all the time in the world (on a Friday afternoon), the lady answering the phone is super sweet and helpful and I even got to have an interaction with the owner who is very friendly. Great experience, highly recommend. Cyndie (mom) for Bailey while cat sitting in NC!

I strongly recommend this company. they came in today and replaced the AC units inside and outside…read more. it is very challenging because they had to drill through sheet rocks in order to get a 220V line from the breaker room. despite the challenges, they were able to do it in a very professional way and least damages. Mitchell the owner is a very nice guy and Dyrell his team lead is super nice, he knows what he is doing. No guessing No wondering. they work as a team and everyone knows what his role is. they cleaned everything afterword and were very organized. Now I don't have to worry about hot summer heats. if there was more than 5 stars I would gave it to them.

Great service ! I called Jay and he said he would be there at 11:00 . He showed up on time when he…read moresaid he would . He was very professional and courteous ! He explained everything about the repair clearly! Price was great ! I recommend this business to anybody! I will call Cox HVAC services again! Great choice !

This company is an outstanding example of meeting and exceeding customer expectations. We have an…read moreannual service contract with them, which allows us priority scheduling if we have a problem. They have done regular six-month checkups and servicing and have kept our 8 1/2-year-old heat pump working well. Recently, a capacitor failed while we were away for several days. The system kept trying to run and eventually burned out the motor. We notified Jay late on Sunday afternoon, and he was here the next morning to diagnose the problem. He contacted a company in Charlotte to get a new motor, picked it up the same day, and returned the next morning to install. Who could ask for anything more⁉

Matt and Dave Matthews HVAC we a great referral. Quick appointment in 90 degree summers heat was…read moreappreciated. Not the cheapest but got us back up and running in no time.

It's the first cold day of the year and my heat stopped working. I called Dave Matthews as they…read morewere helpful when my AC broke a couple of summers ago. and luckily they were able to come on the same day. I got a Technician named Daniel G and he had me up and running in less than an hour. He even explained what he was doing while he was doing it, which I appreciated. He was candid and patient about the system and explained what is good and bad about it, and he easily found the small problem and fixed it on the spot. He also gave my unit a thorough review explaining what a typical maintenance service would be and encouraged that I do one in the future. He was honest, professional, reasonably priced and not trying to upsell me. I will use them for maintenance in the future. I would recommend this service.

Just had my HVAC replaced by Eric and he did an awesome job. Lower quote than from others. Very…read moreknowledgeable and honest and professional. Great service. Highly recommend.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

Mr. Hardy (Thomas) came to my home in Fort Mill, SC to repair one of my 13 year old Goodman AC…read moreunits that stopped wotking and had a burning smell inside house. Thomas showed up and was very personable, knowledgeable and professional. He diagnosed the inside and outside unit and resolved the problem on first call. I found Thomas to be honest and upfront on the issue with no indication to sell me anything extra. I highly recommend him. Thank you Thomas.

Mr. Hardy is the best guy I know around here!! He is a great man and has top tier quality service!…read moreHe is fast paced and gets the job done efficient. He also has good pricing and good customer service.

Shane is the best! He has been doing work for us for years. He just replaced our package unit…read moreoutside and only had our AC off for an hour or two before he had the new unit running to keep the house cool while he finished the install. His pricing is really reasonable too. We got a quote from one of the big companies and it was over 50% more than Shane's price!!! I can't recommend him enough! Also, give him a chance to get back to you. He's a one man AC fixing power house so sometimes he may not get back to you right away, but if he says he'll be somewhere at a specific time, he'll be there. Highly recommended!!!

I requested a warranty repair for a unit Patterson installed several months prior. Cody personally…read morehandled the repair issue. He showed up when he said he would, gave me multiple options to choose from, and performed the work very timely. This was a great experience.

We use Patterson several years ago and bought new system. During this transaction they ruined the…read morecarpet and due to them saying carpet was old they didn't want to do anything. I told them no problem, I even cleaned up all the mess. We have since moved after buying a new home and needing heating and air yearly maintenance we definitely did not consider calling Patterson.