Wow, most of these other reviews have low ratings. Well, my husband and I visited this Best Buy to kill some time before a meal at a restaurant and to purchase a specific electronic device, and we experienced no problems. When we entered the store, a few employees greeted us. In the aisles, my husband easily found the Google Pixel stand that he wanted. Its price was typical. I quickly looked at other types of products, and I thought that the selection of televisions, computers, cell phones, etcetera was large. At the checkout counter, several employees were available, so we waited in line for less than one minute. Our cashier said hello, scanned our product, accurately charged us, and thanked us. I have not used this store's Geek Squad services, so I cannot comment on it. read more

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Visited to get a Powerbank for my travels. I bought one which was the Eveready 30000 mAh capacity. There was no problem with the Powerbank itself. I expected the Best Buy team member to inform me that it cannot be taken on board flights. (I later learnt from TSA that the max. capacity alowed is 20000 mAh). I was disappointed that I was not informed of this when I bought it. I had to bring it back and return it. read more

They lie about there credit card that you can use it with out card the r fuck liers. They will tell you something that is low price is not go enough. read more

I bought all my kitchen appliances here after remodeling my kitchen. What a hassle. First it had to be done in two deliveries. First delivery they claimed I wasn't home. Not sure how loud they knocked as I have two crazy dogs who would have barked non stop. Then said that ordered had to be delivered separately when they would return. Like why? Really had no explanation but after all my complaining they "allowed" it to be one delivery again. Then the range was damaged. Then their delivery people were to hook up the dishwasher. Bad move. It looked like they took a hammer to make the hole for the hose. Remember this was a brand new cabinet!! Was like pulling teeth to get the insurance company to contact me. Even though I received all my money for the cabinet to be replaced and labor, the lady actually said 'we didn't pro-rate it since it was new." Seriously! You would have seen me in court if you did. Then since I spent all this money, I would receive promotional gift card type things in my email. They didn't give you much time to use them either. So I go to four of them at once and one doesn't work. Nobody in the store or on the phone knew why. They lie and say they will call back. Yeah right. Then it happened a second time and the guy on the phone tries to tell me it's my fault! Hey Best Buy sent it so maybe they need to get their act together. This time the store clerk just gave me the money off. Beyond ridiculous. Go to buy a toaster there with these certificates and they only have one brand! So I had to shop online in the store And let's not forget their phone number is a complete joke. You can NEVER talk to anyone at the actual store. You always talk to someone in another country. It's like they are a complete fraud. An employee actually said they have to use that number to call off. Absurd. My next purchase is going to be a washer and dryer and I will be going back to Lowe's. I never had trouble there. read more

Went to kill some time and possibly buy a new pair of headphones with my girlfriend. Upon entering the store, we were hard pressed by an at&t sales rep. After numerous attempts to end the conversation, I finally had to tell him to please not speak to me. He seemed to be amused by my discomfort or something. Every time he came up with a rebuttal to my rejection he had this gross little smirk on his face. After this encounter, my girlfriend and I browsed the rest of the store. About 15 minutes later, another at&t sales rep approached us. This guy was much more respectful, but these encounters made us feel so uncomfortable. I understand that sales people need to be a little pushy but I felt down right disrespected today at bestbuy. 0/10 with at&t guys, 5/10 without at&t guys - average bestbuy, could have some more items in stock read more

Waited around for a half hour after asking for help. When someone finally showed up they didn't know and said they would go find out some information and couldn't answer my question. Then I waited another half hour only for him to never come back. I tried to get a few other employees to help but they were all too busy. Not a good experience at all. Go to the Best Buy up by Cabelas they are very helpful and knowledgeable. read more

They advertised a smart phone at a cheap price. When I wanted to buy it, I was told they don't have any in stocks. I said I can wait till they get one in stocks, was them told it wouldn't happen. I asked why they still had a sign advertising it, no answer. I tried calling customer service to see if I could talk to a manager. Was told you can't talk to the store directly, and the gentleman I was talking to, was as good as it gets, he would pass it on. Forget Best Buy or should I say WORST BUY. read more

Decent Best Buy here in Pittsburgh stopped in here looked at some things while we were just killing time up there TVs different prices they seem like an ordinary Best Buy no real problems or complaints read more

Have you ever wanted to experience the worst customer service in retail? Travel no farther than Best Buy North Fayette! I not only got snubbed in making a return but personally watched a customer get embarrassed for asking about a broken TV screen by a manager, Jesse. Highly unprofessional, poor service, awful attitude with electronics that are all grossly overpriced. If you want a store that will frustrate you and make you feel unwanted, this is the place to be! Wish I'd have seen all the other bad reviews of this place before spending a dollar at this sham of an establishment. read more

I will never shop here or any Best Buy again. was my go- to for years, but am having such a lousy experience with a whirlpool washing machine that I bought here and lousy geek squad and purely awful store mgnmt that nope. No way. read more

Drove over an hour to best buy to get my TV I bought Friday. It is not there. Just Gone, they have no idea what happened to it. Their inventory is perfect and dont know what to tell me. No refund, no nothing. I called the police as I was waiting with my crying baby. The manager is going to review the security footage whenever they get time and then call the officer back in a few days if he sees anyone take it. But regardless the manager is saying Best Buy is not responsible and I'll have to take it up with my bank and Visa.... are you effing kidding me!!! -I called Corporate number listed on google. They cannot help me. Have to follow up with local manager and authorities. -we have filed complaint with Better Business Bureau, filed no fraud dispute with my bank and visa. -waiting on the employees(that may have stole it) to review the footage theirselves from which they let the police know when they have time to watch the footage. -this is very unprofessional and unbelievably horrible customer service!!!!! -an ex employee contacted me through private message to tell me 10 years ago in the Pittsburgh stores there was an internal theft ring and they had to fire multiple employees. This sounds like a similar situation. read more

Fuck Best Buy. If you have a problem with a specific store, it is impossible to get in contact with them without showing up in person. They installed my remote start that is no longer working and I can't get anybody on the phone. The worst part is that their car techs aren't there 24/7 so it's high likely that I'll be wasting gas just to show up to nobody. Fuck Best Buy. read more

It is one thing to shop at Best Buy, it is another think to purchase and utilize their Geek Squad services. For the past year I have had my ACER all in one in the shop under my damage protection program I had purchased and usually it was a hardware issue and they had to send it out. The last time I had it in the shop the online agents totally messed up my photo gallery and included at least 87,000 images most of which came from pc browsing and I was told to clear them off. My damage protection plan has been up for renewal and I had made multiple attempts to talk to Geek Squad about payment and have even gone to the Best Buy store itself to arrange it. Every time I spoke to someone I got a different story. All they carry all types of products for your home and office their protection services which I pay for should be consistent or it is not worth the money. I have now learned through their fault that my damage protection program will not be renewed because my ACER was too old. They should have told me this information in the first place. I am now resigned to check other places if I ever need a new pc and I'm certainly going to buy any necessary home appliances from another store. If you decide to purchase from Best Buy then I would strongly advise against purchasing Geek Squad services. I have been totally disappointed with my experience and do not ever intend to return. read more

Had to return a printer that did not have the features I needed. Unfortunately I opened the box, they returned no questions asked. Purchased another printer for $65 more that had all my features needed. Appreciated the easy return even though my original purchase was in the Cranberry store. read more

Went there and bought my son a meta quest 3 when we were buying it the cashier asked me for my social security number I was a little bit confused but I gave them it fast forward a couple days I'm getting emails about a Best Buy credit card that I didn't sign up for then that's when I put it together that's why they needed my ssn 1 day later the meta quest 3 stopped working it didn't turn on (by the way my son had saved up 500 dollars for this) so we go back to return it and after we're done returning it the guy says ok the money should be back on the card... we used cash so we ask him and he says the card we used to buy it I say we used cash to buy it he said it says you bought it using card turns out we had to call the city and ask them for a refund they said it 7 days for a check to come in the mail they also said they will issue it in three days 2 weeks later no sign of the check I call them Back and they said they didn't even issue it then 1 week later I got the check and canceled the account all because that one cashier. Also they never pick up their phone. read more

Their 1-year Geek Squad service plans are a RIPOFF -- Don't shop there!!! I bought a 1-year Geek Squad plan . I tried to get them to cover a repair while still under plan but close to the expiration -- they refused to schedule me for appt until after expiration but would not provide coverage even though I could drop off before. Why are we paying customers penalized for their bad staffing levels or long service delays? I paid for a year but got Ripped OFF! read more

Best Buy at the Robinson Mall location just happened to be the only location that had Blue Ray DVD players left. My husband (who is 6"5) and I had gone there to purchase a replacement and he'd gone in ahead of me as I came in with our 9yr old shortly afterward. He'd simply asked if there were any there and he was immediately shown to where the last 3 were. After hearing a recommendation from the salesman, he made his selection after I impatiently told my husband to "just pick one." My husband grabbed one and I asked where the bathroom was in this store (I'm 9mnths pregnant and my daughter had to go also). Once this was pointed out, we made our way towards the bathroom on the other side of the store with my husband in tow. The salesman decided to SNATCH the DVD player from my husband and cited that he needed to pay for it RIGHT THEN AND THERE with him. This stopped me right in my tracks. I asked him (loud enough for the entire store to hear) if there was a reason why we could not continue shopping and purchase it once we were done, and I was met with silence TWICE. So then I asked if this was store policy and was yet again STILL met with silence as he turned the box around searching for the code to scan to proceed with the purchase. I was furious and proceeded to inform my husband that we indeed DID NOT need to purchase right then AND we had every right to continue to shop (OR NOT), and to complete our purchase at the front check out if we wanted to. It was not until my husband told this guy that we were NOT done shopping did he give him the DVD player as he was still hell-bent on ringing us up as he demanded. He offered no apology nor explanation besides, "I really didn't mean it that way. I just wanted to make things easier for you." As if purchasing in the front of the store where the exit was (where there was absolutely NO LINE) would have been such a terrible inconvenience. I had my husband observe how the other customers were treated and none of them were treated like us. It goes without saying that we were the only black customers in the store. You'd think our experience would be over at this point but it wasn't. Once we got to the front counter and rang our purchase, my husband and I asked for their protection plan on our electronics--something that Best Buy ALWAYS offers-- and was met with scrutiny. She quotes to us the price of the 2yr plan and before she can finish with the next option of 4yr, we make it known we'd like to have the protection plan that offers the longest protection. She quotes us $28 and we tell her that it's fine. Yet, she doesn't stop there. "Are you sUrE you want tHiS oNe? I mean, it's going to be $28 more on top of your total." My husband's annoyed yes met the same annoyance on my face. So first we were treated like we were potential THIEVES first and then treated as if we couldn't afford what we were asking for and PAYING FOR. In today's climate, we were faced with BLATANT discrimination and even after contacting the store via email, we've not heard a single word although we're sure this incident was captured on their many cameras. We deserved to be treated with dignity and respect. read more

the customer service here is bad even for a Best Buy store, and that's saying something. had my roommate asked me first, I would have told her do not buy a refrigerator from Best Buy, but she did not. now we have a brand new Samsung refrigerator that is a piece of garbage. she paid about $240 for installation. they were supposed to make sure everything works correctly remove the plastic wrap remove all the tape hook up the water and get it running. the only thing they did was plug the refrigerator in, with all the tape still on it plastic wrap still on it and no water hooked up even though the water is right there for them to hook up. since they had the freezer running with all the tapes still on the rulers and gummy stuff, and my roommate who is not technically proficient at all thought it was okay to use it.... the drawer mechanisms in the freezer are ruined. although I was able to remove all the tape I could find mostly from the refrigerator, the cold and humidity caused I assume the tape glue to stick everywhere and cannot be removed: it is on the glide rails, underneath where the upper shelf rolls, everything just sticks. the plastic wrap was supposed to been removed by removing the apparently handles and doors and seals as it is attached underneath all of these things. well, I wasn't about to remove everything as they were supposed to, so in removing the plastic wrap myself there are little pieces dangling here and there that I just can't get to. it just looks sloppy and unprofessional and certainly not what you expect to get from a freezer that costs a couple thousand dollars, or an installation that cost a few hundred dollars. and the seal flap on the double door mechanism does not open all the way about one time out of five. this causes the door seal to do one of two things: slam into the other door, or not shut completely. oh, they didn't bother to level it either. this Best Buy, and it's sales consultant Dominique Mastroianni who is avoiding all phone calls for the last 3 days, is definitely a business not trying to stay in business. read more

Very rude customer service. Was waiting in Apple department to purchase an Apple Watch. Personnel who "worked" in that department we busy with other customers while other folks in "blue" were walking passed a very crowded and full department, but not offering to help. I walked up to one of the "blue" employees and asked if they could help me. They informed me (very sternly and rudely) that they could not, it was not their department, and I needed to continue to wait for someone there- and then promptly walked off. I used to be a manager at a Best Buy in another state, and this would have been inexcusable. There was a CA program that was developed to help customers in any department- but regardless, don't be rude to a paying customer who just wanted you to grab a product and then walk off. I left the store instantly, and they lost a $400+ sale. Still taken back at the at the sheer rudeness of the girl. I'd avoid this store if possible! read more

I bought several Roku Premiere sticks before I moved from Arizona to Pittsburgh Pennsylvania. After a few weeks of remodeling the newly purchased but old house I started setting up my TV's. I had one extra stick that I wanted to return since I overbought in Arizona has Best Buy due to covid-19 I wanted to be prepared and bring them to Pennsylvania. They refused to return it because it's their company policy not to return anything with purchase date more than two weeks ago. Best Buy holding customers up when they don't have items but if you want to return one they do not give you the same courtesy. I have been with Best Buy for 12 years I have bought every Appliance for several houses as well as Electronics with them. I was ready to shop for microwave oven and dishwasher but I will not set foot into that store again read more

I purchased a sound bar on open item expecting it to work. It turned its own volume all the way up on its own and was very frustrating. I went back to exchange and they wanted to charge me $460 more. Terrible service. No exceptions made. I was an Elite member. I will not purchase from them again. read more

Store is well stocked and the sales people know their products. My frustration is trying to speak with a human a week before our tv is delivered and installed. I tried for two days to get to a person from the store, and I was on hold for a long time each time I called. I called several times since, after waiting for 20 - 30 minutes listening to music, I hung up and kept trying. I would never buy anything here that may require a phone call again. I may cancel my order and repurchase elsewhere. So frustrating. read more

Awful customer service. They don't pick up their phone. They don't return phone calls or emails. Their return process on appliances is deliberately complex to prolong the process and delay refunds. In my experience I feel defrauded as a consumer. My experience purchasing appliances from Home Depot and Lowe's was completely different. read more

Terrible experience. I returned an item on 11/13/18 and as of 11/28 I still don't have my debit card refunded.

Best Buy Sucks!! Horrible experience!! I did not know their return policy is 15 days!!! I purchased an entry deadbolt lock. it malfunctioned. Best Buy has the worst return policy in the industry! Lowes return policy is 90 days even on electronics! 6 x longer!! I picked it up curbside. I did not see anything stating the 15 day policy. I have my receipt and I only purchased it two months ago. John called me from the local store, he told me he would not except a return and he refused to tell me who his supervisor was. After asking who his supervisor was multiple times he hung up on me! Facts! I guess Best Buy train them not to escalate. After speaking to him I called the 800 number, they told me to go to the store. Once I arrived at the store I spoke to Allysha? I asked her at the beginning to speak to a manager because she was only a supervisor. She told me to give her a chance and I did. Once I explained she said she could not supersede John. I asked to speak to John and she start waving her hands in the air with much attitude. She also got defensive and asked me to leave the store despite my concerns. Seconds later Nate shows up who claims to be a General manager. Nate did not let me get a word in edgewise, he said he already knew what was going on and nothing would change. He was confrontational and argumentative. While he was speaking he spat on me. I assume he was eating something before he came to speak to me. He asked me to leave the store which I did but I explain to him that I did nothing wrong and I wanted to understand who his superior was. I asked him who was the District Manager his response verbatim, you will not speak to him, that's not the way Best Buy works. Shaking my head! Who is he to decide who I speak to. I may make it my goal to speak to the vice president of Best Buy. Back in the day this would not have been acceptable and they would have been quickly replaced! Escalate above the GM! District, Regional, or VP! No contact by store employees!!!!! read more

I was hesitant to buy a brand new phone via Best Buy curbside service, but my old phone died, and I needed a phone. I mistakenly assumed they would activate the brand new/sealed box cellphone and have it ready (as they usually do inside the store pre-pandemic). However, when I got home and turned it on, I realized it was a factory reject and doesn't work. It starts with FACTORY in red letters and has very odd buttons and simply isn't normal. I returned to the store the next day and they refused to give me a replacement because it is defective! Of course it's defective- that is the whole reason why I need to return it! Why did they even sell it that way???!!! It is called fraud and buyer beware of their scam. Extremely disgusted and will never buy anything else at Best Buy until resolved. read more

DO NOT BUY APPLIANCES AT THIS STORE! I made the mistake of purchasing a dishwasher at this store. I purchased it in April. I was told it was on back order and would not be available until August. I was called in August and could not be home on the date they wanted to deliver it and was told I had to wait until October (!!) to get it. I said ok. Today I called and was told that I cannot receive the dishwasher until November-this is my fault because it was implied that I am too stupid to understand back order and what is going with things being shipped now. I wantEd to know what happened to the dishwasher they were going to give me in August but that according to them, has nothing to do with it. Their customer service is abysmal-I was transferred 6 times to all different departments to determine what to do about this and I kept hearing how they apologized but hang in there until November when it won't be delivered once again! The definition of insanity is doing the same thing over and over in the same way and expecting a different result. It is insanity to expect Best Buy to live up to their end of a sales contact and actually receive the merchandise that I ordered at some point in the same decade that I ordered it! If you can't carry it out with you-my advice is to go somewhere else read more

Bought a Samsung TV here and it went out at 5 years. Called Samsung and they said they showed the TV to be 7 years old in spite of the fact I had my receipt in my hand. Called the Best Buy Store where I bought it and the person who answered said they had no explanation for this but couldn't do anything about it. Something is truly fishy here. read more

I have no issue with the people on the floor, but management is terrible. They screwed up a delivery, which would have been forgivable if management returned my calls and took some responsibility. But they didn't. Ever. They simply didn't own up to their mistakes. I'll never trust them with a purchase again, much less an extended warranty. read more

Scheduled a geek squad appointment. Waited an extra hour just to help me. Why couldn't I just fill out my paperwork before and save an hour of my life. What's the point of scheduling appointments if you don't help customers at that time. read more

Went in to pick up order. Found out product sold was not what we requested and given incorrect information. I stated that even today when asking employees about the product they provided false information. The manager Josh accused me of pointing at him and said we were banned from the store. I showed him the candy wrapper I had in my hand to try and diffuse the situation. (They had mints at the counter). We never to this point raised our voice just stated we didn't like the way they were conducting business. HE CALLED THE POLICE and began screaming across the store we would be arrested. He refused us a receipt until the police came and they got it for us. The police said they had issues with this location before and the police didn't see any reason for the escalation. If you would like to have someone try to humiliate/use intimidation tactics as opposed to offer good customer service this is the place for you- read more

If I could give less than a 1 I would there rep in the magnolia area is a very cocky arrogant person we arrived to purchase speakers and he intentionally ignored us and acted as if we had to wait for him. ThIs is why the Internet is booming I ordered from Amazon got them next day read more

I'm sure I am not the first to experience: Tried to call and speak to someone at North Fayette BB and spent the 1st 15 mins on sales extention listening to musak. Spent the next 45 mins. calling back trying all different extentions with same negative results. Called North Hills BB to see if I could get a person to answer and patch me through to North Fayette on a "inter company #". Got VM there also. I noticed that the VM system didn't offer "Customer Service" as an option, just Sales, Geek Squad, Appliances, Deliv. Sched. I tried all and now know why customer service is not an option ! You would think in a world where online shopping is becoming the norm, people would be make more of an effort to make themselves relevant and needed. read more

I purchased a travel battery charger for my camera, battery, and SD cards for an upcoming trip. The charger was the wrong one it did not work with my batteries. I tried to return it, but was past the 15 days, by one day so they wanted to give me store credit. Then proceeded to tell me that it would cost me more to return it as I bought it as part of a bundle. I got $10 off the battery and $10 off the charger. I paid $29.99 for the charger. Since I am returning the charger and breaking the bundle, charge me the $10 I got off the battery and give me $19.99. Oh no Best buy wants to also charge me the $10 I got off the battery. I told the manager I don't think so, she told me I'm not getting anything. Well neither is best buy they just lost a customer. Best buy my a$$, more like screw you we got your money. So if you are looking for anything that best buy sells go elsewhere, because if you have a problem with it they would care. Goodbye best buy, Hello Amazon. read more

This is best electronic store in Pittsburgh that I have visited so far. The staff are extremely friendly professional and patient. We recently bought home appliances for our new home. The staff at the appliance section gave us a honest and professional review of the different type of brands and helped us choose the one based on our needs. They went an extra mile to even price match and get us the competitive pricing. I would recommend this store to anyone who like to get professional opinions and service on electronics. I am very happy with the purchase and experience. read more

I came to this store because they have the IPhone case that I wanted. I completely dislike the new layout of the store. It's very confusing and it's hard to find where anything is located within the store. Don't bother asking for help, because the associates are too busy talking to each other to assist. They will only point you off into the direction you should be looking. read more

Went in today to purchase a laptop for school. I showed the employee (Greg) who was helping me the minimum computer requirements and told him I didn't want to spend more than $500. The employee was so helpful and was able to answer all my questions without difficulty. Great customer service and I got a quality product for my money!! Very happy! read more

Worst customer service I have ever experienced. Purchased a Nintendo wii and it broke less then 60 days after purchase. I called the and they said to bring it down and they would exchange it. After three different visits they told me I had to return it to Nintendo on my own! They flat out lied to me! Do not do business here! read more

I've been here 3 times in the last week and had a great experience all 3 times. First we went to buy an A/C unit (8,000 BTU). We went back to exchange it for a 12,000 BTU unit and had no problems whatsoever despite having opened and used the 8,000 BTU unit for a day. We also bought a modem and router and had a very helpful salesperson find the items we wanted. Most recently we bought a 55" LED 3D TV and had a fantastic salesperson help us find an awesome TV at a great sale price (thanks Robbie). Maybe I could've found the same TV for less online but I love the customer service at Best Buy and their protection plan. read more

Another great experience at the Robinson Best Buy. I was all set to pick up a Ipod (I've been anti Apple for years). When the sales associate asked how i'd be using the mp3 player. I said 95% of the time would be Kayaking. He said, "dont buy the ipod. Buy this SanDisk Sport Clip Plus. It's water resistant, the ipod isn't. It was also %130 dollars less. He told me to try it out & if i didn't like it i could return/exchange it for the ipod. its rare when a store tries to save you money read more