Problems with delivery of our washer and dryer. After the get your money you get ghosted and they take no responsibility. Go anywhere else.

We came to Don's Appliances after a bad experience with Lowe's. Our original purchase was a GE Cafe rangetop to replace an older cooktop. The installation of the range went so well that when our washer died the same weekend we weren't upset. We figured Don's would give us another stellar experience. We chose a GE washer/dryer combo and installation was scheduled for two days later. Our washer/dryer are on the second floor of our townhome in a laundry closet. The washer sits in a drain pan connected to a PVC pipe underneath to prevent flooding. The pan has had water in it a few times in the five years since our home was built, and we've never had an issue with leaks. During the installation I heard a lot of banging, scraping, and one crash as if they dropped the washer. I was concerned about the integrity of the area but not quite enough to stop the installation. Two hours later I'm shopping and my fiancé calls to say the washer is full of hot water that won't stop running, even when the machine is unplugged. Only turning off the hot water line stops it. I came home to find water in the drain pan and a very humid laundry closet. The washer was wet in the front and back, so it wasn't clear where the water in the pan came from. I was upset that our new washer needed to be replaced, but little did I know the nightmare hadn't even begun yet. An hour later during dinner I'm hit in the face with a drop of water. I look up to see our ceiling soaked, enough to make the drywall seams severely sag. We run upstairs to try and stop the leaking, and as soon as my fiancé steps into the laundry closet the glass shade on the lighting fixture drops to the ground and breaks. His foot and leg are now bleeding as we stuff towels into the front of the drain pan in a desperate attempt to stop the water. We finally got in touch with someone from Don's two days later who assured us that they have a restoration company contracted to help fix what happened. I was expecting a replacement washer and a refund to help cover the cost of repairs, so their initial response impressed me. The contractor in charge of the restoration and another installation team from Don's came at the same time to replace our broken washer and assess the damage. The drain pan was wet underneath and the interface between it and the pipe was loose. The tile floor underneath was cracked, likely due to the washer being dropped. We were left with fans and a dehumidifier running on over the weekend to stop any mold growth. On Monday morning I hear from the contractor that Don's isn't responding to him about us. He came to pick up his equipment and that's the last we saw of him. Later that day I get a call from the installation manager who informs me that their service team can find "nothing wrong" with the washer, therefore the water damage to our ceiling is being questioned via an insurance claim. The reason for the claim is that the cost of repairing the damage they caused is too high for him to "hide it" among other expenses (his words not mine). He never asked the second team of installers about what they saw, which was the washer's hot water connection not working correctly and a drain pan that allowed water to leak underneath it. It's been five days, and I can barely get anyone from Don's to answer my calls. Our ceiling is damaged with no resolution, and the manager from Don's has told me he doesn't know what recourse we have if their insurance denies the claim. He suggested we file our own homeowners insurance claim and incur a $1,000 deductible because of a leak that happened hours after they installed a new washer. Don's is a business with a great reputation, so I never would have envisioned being in this mess with them. Even if they do need to submit to their insurance, why make a customer who was so inconvenienced wait for an undetermined amount of time for repairs? We are hosting Thanksgiving for our family members in five weeks, and right now I'm heartbroken at the prospect of our ceiling looking like a war zone with no end in sight. read more

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Their sales and delivery are great however do not expect speedy service. Over a month to wait for a washer to even be looked at let alone be fixed. We know it's the drain pump that went. However, based on others' reviews we know it will take a month to look and it, and who knows how long to get part and fix it. I have never waited more than a week or at most two for something else to be looked at even at a big box store. This is unacceptable customer service. They stated that they were just backed up at the moment however I see that they have had the same complaint from customers for over a year. We called ourselves for something before and it was going to be two months. Luckily it was something small and we got the item running ourselves. We have bought three appliances there because they were the only ones who carried what we wanted but never again if this is their service standards. read more

just bought a washer from Don's. delivery was set for between 1:00 and 4:00. they showed up after 5:00. paid for setup, but the electric cord didn't reach the outlet and I didn't have an extension cord so they told me to "get an extension cord" and left without veri that it worked. today I got a call from Don's Appliances telling me Do NOT run the washer on an extension cord and saying I need to find an electrician to move the outlet. can't put the old washer in because they removed it-and they will charge me a restocking fee to return it! I am BEYOND done with them!! read more

All 3 appliance we purchased from Don's Appliance have failed by the 4th year. All 3 had to be replaced. Try another appliance center. This company is all about an inviting and magnificent shopping experience. The products are stone junk. read more

Excellent service with a friendly, professional attitude over the phone to solve my problem.

Christian, Matt and the installer Keith were absolutely amazing!! Perfect mixture of professionalism and friendliness. Wonderful customer service!!! Absolutely would deal with all 3 again!! read more

I have always had wonderful experiences with Don's Appliance! Its always easy with Cindy and Matt. They are very helpful and always come through for me in a hurry. I will continue to use them for many years to come. read more

On April 18th I placed an order for a Frigidaire Air Conditioner. The following day Carolyn reached out to me via email. She regretfully had told me that they did not have the unit in stock but one could be ordered or she had other options. She estimated it would take 1-2 weeks for the air conditioner I had ordered to arrive in store. I hesitantly agreed to have one shipped to the store where I would pick it up. Carolyn told me that she would update me once they had an ETA for my AC. On April 29th after not getting an ETA, I reached out to Carolyn again. The following day she emailed me back to tell me that the ETA still had not shown up in their system. She was kind enough to reach out to the rep who told her the unit would not be available until June. Why did it take until the time that the unit was to be delivered before I was told it would take over a month to get the air conditioner? read more

Don's Appliances Robinson Experience Center - Appliances Near Me - Pittsburgh, Pennsylvania

Shopping for appliances is not the way it used to be. I was very grateful to have an informative saleslady since I'm in the market for a new stove. She explained to be the different types currently on the market along with the cost factor and what goes with each different model I looked at. Her explanations were thorough and complete. I was examining a floor model which had been significantly reduced. I thought that I was getting a good buy with it if I decided to go with it but later she showed me that the current models of the same stove were only slightly higher. That floor model is 3 years old and brand new. I asked if the new model was in any of their stores since the one I was visiting didn't have it. She checked her inventory and said no. It would have to be ordered but it would be exactly like the floor model I had looked at with the exception of the top burners. I never was a fan of internet shopping unless I know I am able to return it. I also get upset with the fact that this is a major purchase so I would rather look at what I am buying rather than go and order not knowing what the final product will look like. I am finding out that most big box stores as well as other appliance stores do not carry the full line in store so I'm left with internet searching and reading reviews on what I did see and what I didn't. Needless to say both of the choices I looked at have serious flaws to them but that's the way the make appliances these days. I did learn that Don's Appliance does price match but there is a delivery fee and of course you must buy a new prong for your stove because they have no way of knowing what type of outlet you have in your home. You also are not allowed to have them remove the prong attachment from your trade in and put it on a new stove. Don's can pretty much arrange a rapid installation of your choice of model. They service all their appliances after the warranty period for a hefty fee. If you want to save some money other competitors offer free delivery and installation but again you have no idea what you are getting till you get the item you selected. My advice would be therefore to search as I did through the product numbers since she was kind enough to give me a total write up and then work from there. Don's does offer one year same as cash financing for major purchases. read more

Don's Appliances Robinson Experience Center - Appliances Near Me - Pittsburgh, Pennsylvania

So my husband and I purchased our first ever Maytag gas range in all black from Dins Appliances seven months ago. Our range has a 1 year mfg warranty and we purchased a 3 year extended warranty. That being said, we had to have a service call ALREADY on our range. During November and December we noticed our oven wasn't cooking things in a timely fashion and the thermostat seemed off. We also noticed when I had to cook the big meals that we had a hard time turning the knobs to get the burners on. I usually don't cook the big meals requiring more than one burner much these days as anyone can tell by looking at my grates. The repair man was polite and on time. He came in masked and booties and assessed my stove saying yes the oven needed recalibrated (why?) and that all my knob insides were cracked and that was odd. I've only used those other burners twice...once in November and once in December. Interesting. So he looks up the part and says we charge $60 for each knob but we only pay $20 for each but your range is so new we won't charge you anything. He recalibrated the oven and proceeded to order the knobs and they, Dons Appliances refused to cover them. Ain't that a crock ? They want to charge me a third of the cost of the range for 5 plastic knobs that a person needs to turn the stove on. I am flabbergasted and utterly disgusted with this company and Whirlpool family of appliances who make the Maytag, Kitchen Aid, and various other appliances. GE profile is absolutely where I should have stayed even if they only had stainless steel ranges to offer and not the black only color that I needed. Buyer be ware ! You're better off with the big box stores than these smaller specialty stores who claim you should shop local and then refuse to take care of you when you do. C'mon now a forty dollar per unit mark up on a part not even a year old ?? RIDICULOUS!! Never again Don's Appliances!! NEVER AGAIN !!! My last range lasted 25 years by GE from Sears, I miss them terribly. Stores who took care of the customer! read more

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My fridge died during pandemic. Called to ask some questions on fridges and they were very helpful, patient, and polite. They had what I wanted in stock and it was delivered in less than 48 hours. The guys that installed it were excellent; cordial and efficient. We also got a good deal! Highly recommend. read more

Just bought a new home and was searching everywhere for a washer and dryer. Thank goodness we were suggested don's appliances. We had the best experience with them. Nick was amazing even though he's typically doesn't do sales I couldn't have asked for anybody else to help us. He was able to get us everything we wanted in a washer and dryer and below our budget! We were able to pick up our appliances within minutes and they had us in and out. If anybody needs appliances I would 10/10 recommend this place! read more

If I could leave zero stars I would. A warning for people of color... My family was treated very poorly by staff at the Robinson location. They will smile in your face if they think they are making a sale but the minute you want to comparison shop they will turn into instant sheet wearers! We proudly took our business elsewhere and didn't mind spending an extra $50 to do so. They must be taught that our money is just as green and spends EVERYWHERE! read more

...purchased an LG dishwasher from here in October 2017 and have had issues with it since. I have had five repairmen looking at my LG dishwasher who can't seem to figure out why you can only accommodate them on Saturdays. It is now May 2018 and the last repairman (this one from LG) found a leak caused by a manufacturing problem resulting in a "E1" error every fifth time we ran it. LG has decided that they will return the money I spent on the unit. That's fine but what about the Thanksgiving dinner I hosted for 23 and had to use the single bowl sink. Or the Christmas dinner for 12 of the Seven Fishes. A New Year's party of 10...all these instances of using a single bowl sink when there's a brand new LG dishwasher sitting there inoperable. I am beyond angry with Don's Appliances and LG and would not recommend either for anything... read more

All things Yeti at Don's too. Bought mine at Don's and went back for Yeti accessories. They had all of them in stock and shipped them to my home for me in days. Super prompt customer service! Great experience. read more

I highly recommend Dons Appliance you cannot ask for a better experience. When you need a new appliance you need it fast. Dons goes above and beyond toget it to you and installed with confidence. Great selection and name brands. Helpful sales staff, we wont shop anyehere else. read more

Don's is a high end retailer of quality appliances. Their pricing is very good and their sales staff bend over backwards to meet your needs. Their delivery personnel are friendly, knowledgeable, and ultra careful bringing things into your home. So why not a 5 star rating? There is a lapse in communication between departments. Don's has some questionable policies about their delivery and installation. I would deal with them again in a New York minute, BUT ASK QUESTIONS. BE SPECIFIC. KNOW WHAT THEY EXPECT FROM YOU AND MAKE SURE THEY KNOW WHAT YOU EXPECT FROM THEM. read more

We recently purchased a Wolf Speed Oven, and due to the pandemic, did not have the opportunity to see a demonstration prior to the purchase. As we were a bit frustrated with how the oven was performing, our salesperson reached out to CHEF ANTHONY MARINO, at the Experience Center, who in turn came to our home for a detailed explanation of how the oven best works, as well as sharing some professional tips that he uses in his work. In addition, Chef Anthony reviewed the other appliances that we purchased to make sure that we had a good understanding of the best use of them. We feel that Chef Anthony went above and beyond to make sure that we were comfortable with our purchases. We have had great experiences with Don's Appliances over the years, and I would highly recommend them. Chef Anthony sets a great example for customer satisfaction! read more

Charge $95 plus Tax to schedule a service call. If you cancel YOU have to call three times to have a credit processed. Very disorganized accounting. read more

Our experience at Don's was truly magical. Frank Switalski assisted us with all of our questions and his vast knowledge on all things appliances was extremely helpful. We will certainly continue to buy from this wonderful company in the future. read more

Purchased a $3000 appliance. It quit working within a month. Dons refuses to replace. Said they ll send a service person in a week or two for a possible fix. If you have children or are taking care of someone, please consider a place with better customer service and return policies. I cant believe they are ok with letting people be without refridgeration to store food/medicine, cooking capabilites, and cleaning laundry due to their "policy". There are other companies with much better customer service and return policies. I feel scammed, cheated, and violated. read more

Very pleased with our experience from purchase to installation. Cortney was very easy to deal with and extremely responsive... made the process stress free and a positive experience. Delivery was on time as promised. Joe and Josh on the installation crew were professional, knowledgeable and respectful. All went as planned. Will definitely use Don's Appliances again. read more

Working with Don's Appliance at the Robinson location was a great experience. Our salesman, Bob, went over and above expectations. The deal we got on our appliances was fantastic. Our delivery was scheduled at our convenience and our delivery guys, Keith and Joe, arrived exactly when they told us they would. They both were very personable and very helpful in placing the appliances where we needed them. We are very happy with all aspects of Don's Appliance and would deal with them again in a heartbeat. read more

What a great experience we have had with our purchase of a refrigerator and stove from Don's!! The purchase was made easy w/help from Nick who showed us all of our options and reviewed them in great detail. The delivery was easily and conveniently arranged by Maria and Melissa. The experience with the delivery team including Keith, Jeremy, and Cook was painless! LOL They were kind and professional and friendly and installed without a dent or scratch! Thank you Keith, Jeremy, and Cook. And thank you all for your excellent service. We plan to always shop Don's first!!! read more

We bought many of our appliances at Don's appliances. We recently remodeled our home and put in a new kitchen and an out door kitchen and a pool house. Courtney Donnelly is one of the sales people at Don's and has helped us with any hiccup we have had. She is the reason we would never go anywhere else. Courtney has been the kind of sales person that is always there to make sure things get done properly and in a timely manner. Do yourself a favor and use Don's and Cortney for all your appliances. I promise you will not be disappointed! She is so knowledgeable with and always up to date with the newest thing on the market. She will recommend things and explain when products have been in for repair frequently and steer you away from the problems. Most importantly when problem do come up she will always be there for you for years after the sale has been completed. She is wonderful. thank you Courtney and Don's for making our home complete!!! read more