4.5 stars. Harbor Freight Tools is a private retail chain that has locations across the U.S. It…read moresells products such as power tools, hand tools, tool boxes, hardware, painting supplies, generators, etcetera. I visited this particular Harbor Freight Tools store in Ross Township, PA. As I walked around the store, no employee greeted me. I could not find a specific product, so my husband asked the cashier, and she pointed and told us roughly where to walk. I noticed that Harbor Freight Tools sells many in-house brands that competing retailers do not sell. Their website lists brands such as Bauer, Doyle, Franklin, Hercules, Icon, Pittsburgh, Predator, Vanguard, Warrior, and many others. I chose four products to purchase. At the checkout counter, the cashier immediately greeted me, scanned my products, signed me up for the store's membership program, processed my payment, and thanked me. Compared to Home Depot's prices for similar products, my package of sand paper here cost slightly more, my package of screwdrivers cost significantly less, my paint brush cost slightly less, and my gloves cost significantly less. Furthermore, the membership program allowed me to select one free product from a table, and I chose a pair of $2 gloves to receive for free. I have not yet used all of these products, but they appear to be a good quality. I am not sure yet how they compare to competing retailers' big-name brands, but Harbor Freight Tools's website says that the quality is similar and the prices are lower because they cut out the middleman. The store's policy allows returns and exchanges within 90 days, and tools have a lifetime warranty.

As a new home owner this is one of my go-to stores these days. In the last week I've been no less…read morethan 5 times and always find the staff to be knowledgeable and helpful. Glad to have expert knowledge there when I need it and friendly faces each time. They really took care of me recently when I was needing tools for laying vinyl plank and new baseboards!

These folks are very professional. I've been doing home and kitchen renovations for the last 13…read moreyears and they impressed me. I will definitely use them again. I've used practically every granite and stone company in the Pittsburgh area (depending where I'm doing a renovation). Seems to me that a vast majority of them are Chinese-owned and operated, and while I do have good relationships with all of the companies I use, I often tolerate things that I should not tolerate, such as bad workmanship, or mistakes, so long as it gets corrected. But the problem is, the mistakes I tolerate shouldn't be getting made to begin with if everyone involved was at the top of their game and more professional. I mean I've literally had companies bring the wrong countertop to my jobs and then expect me to talk my customer into keeping the wrong counter, after picking what they wanted. So what went well? First of all Laura speaks good English, and she was the face of Giant Stone, the first person I met when I walked in. Secondly their showroom is very well organized and it feels welcoming and clean. 3rd, they know their stuff. Laura knew everything about everything and answered every question I had. 4th, they're good Consultants. Laura walked me out into the shop and I had the liberty to look at everything available. 5th, they agreed to work with me on the price. 6th, I ordered something without seeing it against my cabinets and although I had a good inclination it might work, I had some reservations that it might not work. Laura gave me samples to put against the cabinets, and said if it didn't work that I could choose something different and they would still honor the discount. Turns out that's exactly what happened. Laura had no problem switching out the order to go with a different stone in the same price range and gave me the same discount. 7th, Laura cut me a special sample of something they didn't have a sample for. 8th, The installer men showed up on time at the job, and every aspect of the stone was pre-cut at the shop including little notch-outs for the cabinets and the walls. Most companies I've experienced do these types of cuts on site and it takes a lot more time and it makes a lot more mess. The quartz countertops were cut precisely, and they fit perfectly, and I was really impressed because the measurements were all done by hand. The measuring guy was very meticulous and very knowledgeable and he also spoke good English. In the end, I got exactly what I wanted and it looks spectacular. In a way, they exceeded my expectations because I almost expected less due to the subpar work that I've been accustomed to! Shame on me. But these guys are good, and they deliver on superior experience from A to Z!

Ordered granite first day there. Loved the selection. Next day came out and measured. A week later…read morewe had our installation. It was a difficult design but it worked perfect! I would use them again!!! Highly recommend!!!

This is a pretty standard WS, if a bit small. It's got the same huge variety of stuff you've come…read moreto expect. It's held back a bit by some snippy associates who are more interested in closing the store 30 minutes early than they are in helping people. (This is not an isolated incident, and I'm not taking about 5 mins before close...) I still shop here and still like this brand. Give this one a try and add your review.

After learning that I needed a dark storage container for my new purchased Zeke's coffee beans over…read moreat Betsy's ice cream I decided to stop in here. They were having a cooking class for children going on at the time of my arrival but was able to get some help with my search. The lady was very friendly and helpful and showed me a stainless steel jar with a press on it that could keep my unused coffee beans airtight so they would retain its freshness. She explained that if I open a card I'd get 20% off this purchase and then after making the first payment will get a $20.00 gift card which I could use to get another. She highly recommended it from brown sugar as well. How many times I have tried and tried everything to keep it from hardening. So I purchased one and will get another one when I get my reward. Williams-Sonoma carries top of the line kitchen small appliances,utensils, and everything you need for your kitches as well as cake mixes from Georgetown cupcake. Yes, Georgetown cupcake is another chain we don't have here but I have been to the one it Atlanta and it is very good! They have all types of cookbooks some of which you could get cheaper elsewhere and some American Girl literature. While I was looking at the coffee presses and grinders I saw they sell in round tins "Iffy" coffee beans which you can only get at the Carnegie coffee company! You can even purchase different roasts as well as decaf. I didn't bother to check the price on these but am glad to know there is someplace I can this coffee to brew at home. I saw various candies available for sale as well. Williams-Sonoma has only two other locations in the PIttsburgh area the others being at Ross Park mall and Shadyside. By opening their card I get into their rewards program which I'll find out more about later. The saleslady told me about the classes and normally when a new cook book is launched they will focus a class around that. Meantime I was happy with my purchase and discount so will see how well this container will keep my coffee beans fresh. She did advise me not to ground them all at one time. Rather grind what I need for my coffee. Good tip!

This is the best hardware store in Pittsburgh. Hands down. First of all, there are a lot of…read moreemployees so you almost never have to wait for assistance. This also means that someone most likely has the expertise you're looking for. And most importantly, they are all nice and want to help. Just a fantastic business, really well run. A breath of fresh air to be honest.

Needed to repair two window screens. I called in advance to ensure that they provide the service…read moreand they do. I dropped off the window screens and within two hours received a call from them that they had completed the work. So very fast and efficient and a reasonable price.

I needed an HDMI cable in a hurry. I tried three other stores in the South Side Flats, but no-one…read moreelse had one. The True Value site lists several that the chain sells. I had to call this store directly rather than search online. They answered right away and found it on the shelf for me. I picked it up in ten minutes and was able to demo my presentation in advance of heading to the venue. Great responsive service that made my day!

Great service, helpful and friendly. So many pad locks to pick from. Guy behind the counter was…read morevery helpful. Decent price too, didn't break the bank.

I needed a part for my dryer. I was very leery that this place would have the part I needed in…read morespite of their website saying they had the part is stock. But they did! And they knew exactly the part I asked for. Their service was among the best I've experienced. As the man behind the counter was looking up the part in the computer, the lady behind the counter was bringing it over. OMG I was in there 2 minutes max. Fantastic experience and the next time I need an appliance part I will check this place first.

Excellent service. The lady on the desk was not only personable, but extremely competent in…read morehelping me figure out what was wrong with my oven sensor. I highly recommend the Curry Hollow location of V & V Appliance parts!

This review is more about the store that the tools Harbor Freight sells, More on that later…read more Harbor Freight must have upped their game. Significantly. I have shopped over the years at several HF locations including even in other states. I have never gotten the level of Customer Service I received the other day at this Store just off the Parkway East. I have consistently had a good experience at this store in recent years, but in buying a rolling tool cart the other day it was exceptional. Key Points: Freindly, helpfull, respectful and they were not trying to sell or upsell you or blow smoke, if they didn't know, they didn't know.(mostly overheard when other customers were asking questions) I wish other retailers had customer care even close to what I got this weekend at Harbor Freight. TOOLS: it would seem in the last couple of years or so Harbor Freight has upped their game as far as overall tool/product quality is as well. The 5 drawer tool cart I got was a fantastic deal and actually a better unit than others I consider at up to twice the price. (or more) You still have to be a bit careful about what you buy tool wise and some are still hardly worth bringing home but recently they have tools on par with Craftsman, Stanely or similar DIYer grade tools and even some that might compare to professional grade brands. Especially In today's economy, their prices make them worth looking at and could prove to be the better value. THAT from a person who used to Poo poo most HF tools

I needed a jack hammer and bits and my local Harbor Freight did not have the bits so I went to this…read morelocation. The stores basically look the same and variation of tools are the same. I bought a bar hand held jack hammer and bits. The store was not crowded and the cashiers where very nice. I used the tool already a few times and it works great. I can not vouch for there other brands and tools but the bauer jack hammer is great. I like the Harbor Freight stores as the prices are really good and seem to do the job just fine. I definitely will be back.

Customer service I purchased several items and was waiting…read moreon A delivery date and was never contacted. I had to make several calls just to find out. Also having a door installed and after paying I was told I would be contacted but again I had to contact them. I was told it would take a month before they could install. The manager told me they are having issues with deliveries and installations.

Home depot falsely advertises their washing machine. They don't show pictures where the agitator…read moreactually starts to wash the clothes. Water level keeps filling on small loads it's not worth having this machine in my house & they don't want to return it. But instead on mocking me? Home Depot somehow forgot about us customers after they received payment