We came to the store because we went hiking camera so we went to the department where they have it and we meet Jose GG he was so professional, he explained everything so good ! Every store should have one Jose! Thank you Jose!! read more

for the love of God if you can shop at another location please do so. this location has TERRIBLE costumer service. Joseph Angel Caleb Edwin 4 useless people that work at this location. costumer service was so fucking bad that I ended up canceling my Best Buy tv. never again will I come to this shitty location. I pray and hope the other locations don't have such shitty costumer service cause lord help me. read more

Luis or whatever his name is off point super rude , he is the manager from my understanding, says he doesn't accept no open box items returns which doesn't make sense because it was bought at a Best Buy location when I have my receipt and all information his customer service lacks the service a person should provide to a customer , he doesn't know how to speak to someone and has an attitude of sarcasm that just makes me want to cancel my acct here . All because of him , that type of customer service is not the one you want to receive when you go to the store , idk how someone with such a bad attitude be in the front when he doesn't know how to treat customers , my review is based on his sarcastic attitude , I explain to him I was talking to a customer service asssociate online and he told me I can go ahead come to this location due to it being closer , and he just kept saying they were in the Philippines , and they are following another script ? So is best buy lying to its customers since they are not going based on their return policy ? Worst service ever don't go for him for help , get help from any other person that can will make you feel welcome and not be using that level of bad sarcasm to a customer Best Buy has to do better with the service I see I am not the only one with a review of bad service complaining about the same manager run away from LUIS this man is RUDE doesn't know the role of being a manager , he just doesn't care I see so many reviews and they are all complaining about LUIS Best Buy has to do something I demand Best Buy to do something for the people because we as customers can't continue receiving this service that is being provided read more

First time here and probably won't be back because it's not my closest. We were on our way to the airport and I had forgotten to get something. This location was perfect along the way. We knew where to find what I needed and they had it in stock (I had already checked online). There was nobody on the checkout queue, but I had to wait quite a long time to be helped. There were a few people with online orders and the 2 people at the front were just helping them and ignoring us. After I literally stared at them I was eventually helped. This should've taken less time given that I was the only one in the line and 2 people were at the registers. The inside was clean, but it felt stuffy and uncomfortable in there. They have plenty of parking, but not the safest area around. read more

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DONT WASTE YOUR TIME HERE called to check for an item availability was told item is in stock in store cool drove 40 mins out got there "awhh we don't have it" then take it off your inventory List you absolute goobers waste of time read more

Best Buy - Downey - Home Theatre Installation Near Me - Downey, California

I went in to ask about an antivirus software and was helped immediately by a geek squad member. She was awesome helped answer my questions and not just that but she also gave me a little more info regarding my laptop as it is an older model from Dell. I ended up getting the software and was helped installing it. Great service overall and will definitely come back. read more

The first time I went with my husband, staff in the computer department were very helpful. In addition to a large computer screen and multiple laptops, we bought a little Polaroid type camera. It wasn't in stock but the associate was kind enough to order it to be delivered to my house. He also double checked the type of film I needed then ran to get me a couple boxes, which was super nice of him. The second two times I was there to pickup a couple online orders. It was easy and convenient but the staff working that window aren't very friendly. I have worked in retail, so I get it, it's hard and you run into unpleasant customers. But in my opinion, if I'm nice to you, be nice to me. A little smile and hello goes a long way. Otherwise, pretty typical store, large and clean with lots of parking but the lot can get busy. read more

I ordered a computer online & paid for it out right. Store location had multiple available for pick up, in store & ready for the next day pick up. When I arrived the next day for pick up they said it was not ready. I questioned it & I was told I had to wait to get an email. So I left. Later in the day I received a call from my brother saying they would not release my order until he approved it. So I went back again, on another day to finally pick it up. Here is my problem with this transaction. I went online as a guest, I used MY information, I paid outright! Why was it put on hold? Why did no one communicate it was on hold so it could have been cleared up right there so I didn't have to circle back again? If I walked in the store & bought it outright, would you have not let me buy the product without my brother's permission & put me on hold? I do understand if I opened a line of credit, used my brother's account, but I Did Not! This was very inconvenient & could have been completely avoided if there had been better communication. This is extremely poor customer service. read more

People here are super rude customer service is horrible tried to buy a phone and a watch but didn't end up buying one because they workers here are very rude read more

Go to an Apple store instead, if you're trying to fix your iphone. I made an appointment TWICE, & they didn't have the parts both times. WITH AN APPOINTMENT!! read more

I want to acknowledge and thank employee Theron for his great customer service! I was waiting in an aisle for someone to help me. This was after I requested help from an employee. I don't remember his name, but he had short salt and pepper color hair and black frame glasses. Maybe about 40+. No name tag. Anyway, I asked this guy for some assistance on a product I was looking for. He didn't seem enthusiastic to work this particular day. Anyway, he said he would send someone to help me. So I waited and waited. No one showed up except when I looked over to where Thereon was, we made eye contact and he walked over to me. Asked how he could help. He helped me locate the product I was looking for. Something I needed it for an important document. Thank you so much. Theron, thank you Best Buy. Ps. Please talk to the guy who doesn't wear a name tag and follow through.. You could lose customers this way. I work in the customer service industry. read more

I came to purchase a Smart TV for a guest room and the store had lots of selections. The store was well maintained, staff were friendly, attentive, and very helpful. It didn't take long to pick what I wanted and the check out process was fast. read more

Best Buy - Downey - Home Theatre Installation Near Me - Downey, California

I have been a long-time customer with Best Buy. Until today, I have never experienced any problems or uncomfortable situations while shopping at your stores. On today's visit 3/12/26 to the Downey Best Buy location at approximately 3:45 I went to the customer service desk to inquire about trading in my Nintendo Switch OLED toward the purchase of a new Nintendo Switch. The associate assisting me, Uriel, initially informed me that Best Buy only accepts the Nintendo Switch Lite for trade-ins and not the OLED model. I found this confusing because I had checked online prior to visiting the store and saw that the OLED model could be traded in. After I showed him the information on my device, he mentioned that his computer system might be delayed. He then stated that the exchange could still not be completed because the device did not have the proper controllers that originally came with it. At that point, I asked to speak with the store manager. The store manager, Omar Campos, came to assist. I explained the situation and what I was trying to do. Instead of discussing the issue, he pulled out his wallet and handed me his business card, which I had not requested. When I told him I did not need the card and was simply trying to explain the situation, he tossed it onto the counter. I attempted to show him the information online indicating that the OLED model could be traded in if the controllers were functioning. He told me that if the website allowed me to complete the trade-in online, I should do it that way--but then said that if I brought it to the store, he would not accept it. This left me confused as to why I was being directed to do something online that he was already stating he would refuse in person. The interaction then became very dismissive, and he walked away before allowing me to finish explaining my concern. As I stepped aside to look up the corporate number and district manager information, I left the store with my son beside me. While exiting, I looked toward the manager and saw him smiling and waving goodbye at me in front of other associates the time frame was 4:10pm I felt extremely embarrassed and humiliated by this interaction. As someone who also works in retail, I understand how important customer service and leadership are. A store manager sets the tone for the entire team, and unfortunately this interaction did not reflect the level of professionalism I have always associated with Best Buy. read more

I bought a HP laptop on 3/24. Several days later I noticed when I turned it on, it gave me a notice letting me know the fan was not properly working. Lucky for me, I still had my receipt. However, the return policy said 14 days. I went in to see what can be done and they asked me to buy the $50 membership to extend my return policy to 30 days LOL and then I can exchange or return with no problem. Not only did they sell a faulty item, but they asked me to pay them so they can honor my exchange. I honestly don't know how ethical this policy even is. Personally, this policy alone convinced me not to shop at Best Buy ever again. These policies are out here making the Best Buy CEO look like a thief. read more

I visited the store around 8 PM to browse and get support with purchasing appliances. Upon entering, I was greeted by the team and told someone would assist me shortly. However, after waiting about 15 minutes while browsing, no one came to help, so I returned to the front to ask again. Eventually, a young man came over, but Theron ultimately assisted me. Theron was absolutely fantastic--patient, knowledgeable, and incredibly helpful. I showed him pictures of the space, provided the measurements I had, and together, we found the best appliances for my needs. His friendly demeanor and expertise gave me confidence in my purchase. While my initial experience could have been smoother, Theron's exceptional service made all the difference. read more

I just came in looking for Pokemon cards, the guy in the order pickup section greeted me and was very nice. I was only here for a few minutes but the experience was great. read more

I can definitely understand the bad reviews here, but since I was here to simply pick up an order, I can't really give that bad a rating. However, I can definitely sympathize with the lack of customer service, at least while I was browsing around. I had a $5 promotional certificate that was randomly given to me out of the blue, and I was trying to look up Best Buy's deals, which can alter daily. I did find a deal on a product that I was interested in, but as it turns out, they didn't have any in stock at the Best Buy in Lakewood! However, they did have a few left in stock at this Best Buy in Downey Landing on the east side of Lakewood Blvd north of Imperial. I was also planning to eat lunch in the same shopping center, so I was able to do two things at once, in reference to that Travis Kelce Pfizer commercial. I placed my order online for in store pickup with the promise that it would be ready in an hour. Sure enough, within that hour, I got an email saying my order was ready for pickup and it would be held there for 6 days. The email says that if you can't pick up your order by then, they will cancel your order and refund you, but you can also request an extension if need be, something I'd recommend doing if you used a promotional certificate as I don't think it would be refunded alongside your payment. In addition to an email, I got a text saying that my order was ready for pickup. Both forms of communication directed me to tap the "I'm here and in line" link to signify my presence inside the store. The link from the text got me to the sign in page, but the link from the email directed me to the pickup page. I'm not sure how that happened, and I'm sure I'd get a different result were I to place a future order, but the pickup page does have a barcode that the employee needs to scan first. He also asked to see my ID to confirm I was the correct person to pick up the order. The process was seamless until the end when he was about to walk away after scanning out my order. I wanted to ask him about the return policy, and he tried to answer while walking away. His voice kept trailing off, so I asked him to clarify a couple of times. That was kind of annoying, but other than that, his service was fine. I wish he did a better job of finishing, though. The online order pickup was right next to the exit, so I went back to my car to drop off my order and decided to come in to explore the rest of the store. I liked how the interior looked with all merchandise in good condition, but I didn't like how there weren't as many employees about to help out if needed. As an example, I was taking a look in the appliances section, and I only saw one employee there. He seemed to be busy over the phone or a walkie talkie, but it gave me the impression that help isn't readily available at this Best Buy. I continued browsing through the appliances section, even getting distracted by doing a few Google searches on a fridge. I heard someone offering help to someone in my direction, but he was looking at another customer instead. Even in other parts of the store, nobody offered to help, which didn't really bug me since I wasn't planning to get anything else. However, if I was, it would have left a bad taste in my mouth. I'm not sure I'd go as far to stay this Best Buy is short-staffed, but don't be surprised to wait some time for an associate to help you if needed. Also, during my visit, there was an annoying alarm that kept sounding somewhere in the store. It wasn't screechingly loud like a banshee, but if you were nearby, it could disrupt your experience and decision making on what to get. In the far corner of the store, there are a couple of rooms for Home Audio, but the doors were closed when I went. I don't know if you can only go in there with an associate, but I didn't bother to find out. It would have been cool if those rooms weren't enclosed spaces, and anybody could go in to experience the sights and sounds of a home theater, something I've done before at the Lakewood location. Overall, not a bad visit. I did enjoy getting to browse around the store and seeing all the gadgets available for sale. They had a pretty good selection from what I saw, and the interior looked pretty modern as well. However, like I alluded to before, don't expect help to be available at a moment's notice. It might take several minutes before you can get someone to answer your questions. I didn't interact with any other associate besides the one at the pickup counter. read more

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The last time I came to this Best Buy I had the worst experience and any orders going forward to would buy and deal with another location. Just recently I placed an order and unfortunately it gave me the Downey Best Buy in Lakewood and it's sad to say their service is still the same if not worse. These employees at customer service don't talk, I'm not sure if they need to retrain on manners or professionalism. But their lack of communication is highly poor. read more

Absolutely terrible experience. Do not recommend this Best Buy location. I camped out overnight with my 6-year-old son for a Pokémon release. it was his first time and he was so excited. Instead of a fun memory, it turned into a disappointing experience because of how they treated a kid. The manager, Luis, came out and rudely looked and point to me and my son and said he wasn't giving my son a ticket for product. I tried to explain that my son had waited all night and should be treated like everyone else, but he was completely dismissive. Associate Francesco is super rude and clearly doesn't know how to treat customers even telling people in line to "worry about yourself." Francesco also told me, "we don't have to sell to you if we don't want to," and to hurry up and buy, which was completely unprofessional especially after we had waited all night. I'd understand if this was about someone trying to use a newborn just to get more product, but this is a kid who understands what's going on and genuinely loves the Pokémon hobby. He waited all night and was excited for this moment. On top of that, most locations usually allow one of each product, but here they only allowed one item total, which made the situation even worse. After waiting all night, that's how we were treated. Even others in line were shocked at how unprofessional everything was. The way they treated a 6-year-old who was excited and waited all night was unacceptable. Completely unacceptable. They turned what should've been a special moment into a negative one. Avoid this location if you expect basic respect. read more

Love this place !!! Got my 85 inch tv and sound bar ! Not to mention their employees really know their stuff

I came here for an apple battery replacement and I was told they would break my display so I would need to pay for the battery replacement and the display which isn't worth the time or effort. Only went to the geek squad if I'm a best buy total member horrible service in telling me they will break something and expect me to pay to fix what they just told me they would break visit 12:30pm on 1/24 1pm appt read more

Giving a shout out to Herschel W., at Best Buy #872 in Downey, California. Herschel is very knowledgeable of Apple products like iPhones, Air tags. I highly recommend him. Thank you. read more

Best Buy - Downey - Home Theatre Installation Near Me - Downey, California

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Worst customer service I've ever experienced. After years of perfect payments and loyalty, I went to the Downey, CA Best Buy for a simple exchange and was flat-out denied with zero explanation. The manager's attitude was rude, dismissive, and completely unprofessional. I canceled my Best Buy credit card on the spot and won't be giving them another dollar. Save yourself the headache and shop anywhere else. read more

No one here speaks English apparently because I kept getting my name pronounced back to me in Spanish when I just told it to them in American English. They have some jerk waiting to approach you around EVERY CORNER to make sales on an item you were already going to buy yourself. I did not see any man under 230 pounds here, some type of reverse discrimination?? They had me waiting for 2 hours after the scheduled interview time and told me to wait even longer afterwards because they would have me back for the second interview the same day. I get a call another 2 hours later from a call center and they tell me to come back tomorrow. I show up the next day THEY HAVE NO RECORD OF AN INTERVIEW FOR ME. Horrible experience. If it's bad for employees it's bad for customers. Just buy your tech from Amazon f this place. read more

I have purchased several electronic products from this Best Buy during the past few years. Staff is helpful. They always help me load up items onto my pickup truck. Appreciate it, always! read more

Best Buy - Downey - Great deals on electronics we purchase for Charity. - Home Theatre Installation Near Me - Downey, California

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Jesus and his assistant are amazingly creative, patient, understanding, technology and construction proficient. They both made me feel at peace knowing I had professionals installing my new 85 samsung screen tv, Sanus cordless kit and new wall mount. They both literally did it ALL for me. Helped me move my new couches to save to my tv from falling if It would have been installed on the wooden wall. Jesus advised me & recommended me NOT to risk my TV landing on floor (eventually ) and the risk Id take. Jesus and his assistant Set up my Wifi, FireStick, Netflix, Disney Plus, Hulu, Amazon Prime- They both removed All boxes and trash. Jesus even advised me how to speed up my internet & save monies w Ereo and purchase it at Best Buy. Jesus reviewed w me my next coming purchases and my new products and gave me more knowledge as to membership services w best buy and its benefits. I will request Jesus & his Assistant again next week to return and install in my son's room. They are an exemplar team. Five Stars to Jesus and his Assistant. They provided a peaceful atmosphere and relief to me in my home in my securing my equipment was in knowledgeable-, Safe Hands and I had made the Best Decision with my Geek Squad Installation- Mounted my 86 tv, Sanus Cordless kit. They measured the wall- centered and located the STUDS immediately- The expertise and support Are Immediately NOTICED THEIR TEAM WORK IS DYNAMIC THEIR COMMUNICATION COMES ACROSS IMPECCABLY !!!!!! Thank you Best Buy- Geek Squad- JESUS YOU RAISE THE Bar and Make The Team A Full Circle - You Come ALIVE A FULL spectrum Full of knowledge and advice with Equipment consistency. Your excellent communication skills & professionalism are noticed immediately and you speed. The booties on the shoes not to ruin floors and my white couches. You are very respectful, family oriented yet reserved and tailor to family situations. ( see images below of both of them) Jesus Bless You Jesus & Assistant read more

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Unfortunately customer service is gone nowadays. Not too long ago I enter a Best Buy and at least 2 employees would check up to make sure we find what we needed. Anyway, we drove all the way up here since husband bought a Chromebook yesterday that didn't come with the stylus, and this location was the only one that had it according to their website. We thought we could find it ourselves but we couldn't, so we were looking for an employee to help us find it. One said he couldn't find it, so we looked to find another employee and seems like everyone is too busy to help us. Finally got someone else to check up for us, but we waited over 30 mins and he didn't get back to us at all. At least just get back and let us know.. but nothing. read more

I bought a stove cash scheduled appointment installation the guys don't want to install cause it was to old called the gas company and the came out said it was fine to install and then i called again and they still didn't want to install left the stove had someone install. Came to get my refund they gave me a big headache to get it I came first thing when they opened never again read more

Best Buy or the manager of this Best Buy probably doesn't care about my poor customer service experience, but now I can see why this Best Buy has a 2.5 star rating. I walked in at 10 am and approached two middle aged, glasses wearing, Hispanic chunky gentlemen (one was on the computer in the front of the store) and the other was just chatting with him I guess at the time, and I asked the one sitting by the computer if they had any Pokemon cards. The one sitting down couldn't even bother turning from his computer and said, "What's that?". I get it, you're old and think Pokemon is stupid, but the company that you work for supposedly sells them. After he stopped playing dumb, he gave me a dismissive answer and said, "Yeah we don't have them". Gee thanks, but can you at least check when your next delivery shipment will be? Or tell me when I should come back? Even if it is a guess instead of just saying, "We don't have it." The one standing was also no help as he just stared at me as if he was mute. If you're placed at the front, try to be more helpful to customers because your presence at the front really sets the tone. read more

I went in expecting typical electronics store assistance. I went in to purchase a new 75" tv. One of the guys in the department took a good amount of time going over the options and also made suggestions on improved sound. I later had to go to get a price match on my purchase, and boom it was done quickly. The manager and employees I have dealt with have been great. read more

I have had a positive experience with paying my bill. The employee SIX was very helpful and offered to input my account number to pay my bill. He has helped my family member as well when we have come to pay a bill. I hope that management knows how caring and supportive he is when making a payment. Thank you SIX for making my day very special and I know you know it does help us have a better day when getting good service. read more

Great service and great store. Nice staff all around. Also the store is pretty clean on a bonus point too the restrooms are pretty clean as well. The restrooms here are spacious as well! This store has a plethora of options when it comes to electronic appliances from new to refurbished. Thank you Best Buy! read more

My experience in this location was great. An employee told me where to purchase my Apple EarPods. So, it was a very easy purchase. Plenty of parking. Very organized store as well. read more

The worst customer service ever. I've been waiting for 40 minutes for a 4 pack of air tags if I didn't need it urgently I would have not kept waiting. Nobody is around super under staffed read more

Best Buy - Downey - Slow moving line, need training - Home Theatre Installation Near Me - Downey, California

I was given a Best Buy gift card for Christmas. I used my Best But credit card to purchase a new stove on black Friday. Today I took my gift card to Best Buy to use as a payment. The store refused to allow me to use the gift card to make a very large payment. I was told that the gift card could only be used to make a new purchase. I need absolutely nothing else from their store. My understanding is gift cards are the same as cash. If this is so, why can't it be used as a payment in the store. read more

Kassandra in the computers department didn't know what she was doing, charged us for insurance for a computer and a subscription with no computer. manipulated us. scammer. kasandra if your reading this do better and don't scam women in stem. read more

This Best Buy told my husband who was returning a defective product that they "were not doing returns until AFTER the COVID-19 quarantine." What a crock. Via email communication that Best Buy sent me on March 22, 2020, they stated, "If, for any reason, you didn't order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car. This service also extends to returns and exchanges, the period for which has been extended on most products so that you have more time." Furthermore, their website negates the whole "not doing returns until after the quarantine" line: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&ref=P30T23R145&loc=BODY&CampaignID=1055725&SubscriberID=158905631&eut= I posted a screenshot of part of the above link. In her March 18th email, CEO Corie Berry explicated the company's priorities, "Right now, our role as a consumer electronics retailer is rapidly shifting and we are striving to make the best decisions with two goals in mind: The first is to protect our customers, employees and their families. The second is to do the best we can to serve the millions of Americans who are looking to us for increasingly vital technology tools to stay connected, as well as household necessities." Let me get this straight... You sell me a defective product, yet, will not swap said product for a new one so I can work at home more efficiently? Even though your website explains that you will? Your second goal has been sorely missed, Best Buy. All other essential businesses in the area are allowing returns. ALL. These employees... were they misinformed or just didn't want to deal with my husband? A male employee told my husband just before he drove off that in the meantime he could "just buy another one." My husband snapped back, "I will, but not from Best Buy." read more

Best Buy - Downey - Best Buy's price beats Amazon Prime. A rarity. (1.17.18) - Home Theatre Installation Near Me - Downey, California

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I really don't understand why they have check out pick up returns and online orders all at the same window and have only 1-2 cashiers max. Took me 45 mins to buy a charger. read more

Hello to whom this may concern, I recently purchased a PS5 remote (October 12,2024) as the associate rang me up she informed me that my membership would expire and that I had to renew it since I was purchasing close to $1,000 in electronics that day, so I did, and she then proceeded to show me proof from her desk top that my membership was active till next October year 2025 so that transaction went well , fast forward 2 months November 30, 2024 I UNFORTUNATELY had to go exchange my remote at your BEST BUY DOWNEY CA 90242  LOCATION  since it was malfunctioning  , it is not abused in anyway shape or form all buttons are present and nothing is rattling, but I was told that I would not be able to return or exchange despite paying my membership (I have the proof from YOUR BEST BUY DESKTOP ACKNOWLEDGING my renewed membership) because i didnt have a new debit card on file and that if I wanted to renew my ALREADY renewed membership I would have to pay an additional $180 and then maybe I would probably be able to exchange my damaged remote. Ive spent thousands of dollars at your store over the years and I dont believe this is how a loyal customer should be treated , Especially not for a $60 item that you wont lose on. Please reach out at your nearest convenience I do not wish to seek legal help over a silly item. read more

Best Buy - Downey - Home Theatre Installation Near Me - Downey, California

They don't know how to process warranty exchanges I told them June 23 but they pick Feb 25 so here I am paying more money when I shouldn't and they don't know how to warranty out zagg how can I purchase in Feb of 25 but they tell me it was returned already?!?!?!? They took money from me and made me believe they were right now I have to call corporate read more