This review is only for purchasing my last 2 iPhones. My 4s was on its last leg, at almost 3 years old. I was past due for an upgrade, and I knew I would go to Best Buy instead of my cell phone provider...why? Because Best Buy is cheaper, at least, it has been for my last 2 phones. $50 bucks cheaper! So, for $199, I got the 32g 5s and a $100 BB gift card. Seriously - great deal! BB takes care of everything, and you are in and out faster than you would be if gone to your cell phone carrier.f LeRon helped me out. He was very professional and knew his stuff. I was more than happy with his customer service skills. Also, all of the young people that work at this location are friendly and professional and carry themselves very well. You don't see that nowadays. I think they must be trained very well on customer service. The store opened at 10am and there were at least 30 people outside waiting to get in. I will say that this BB is staffed appropriately. Nobody was waiting for help, since they had several people in each department. You were greeted by everyone as you walked around the store. I probably won't be back until I need a new phone, but I would highly recommend! read more

I would not go to this Best Buy they are thief's. I took my lest than one year laptop into for repair because it would not turn on. They told me they would let me know if they would be able to fix it or they my not. I had bought the extended warranty in which they said is the best and you would not have any problems if something happens to it. When I bought the computer they also sold me a Samsung 980 pro 2TB internal Gaming SSD PCle in which they said this make sure your computer run faster. I did and bought a warranty for this also and they installed it in the computer. After waiting a month they said they would not be able to fix the computer and they would give me the money for a new one. I told them okay and went into the store to pick out a new computer. I also asked them for my Samsung 980 pro 2TB internal Gaming SSD PCle so it could be installed in the new computer. They said we have to call the repair shop and give us a week. I have also emailed Brian Hundt the manager about this and they said they would get back to me. Not to go back and forth but a month later they said they cannot find my Samsung 980 pro 2TB internal Gaming. I only asked for them to replace what they lost or stole because a new Samsung 980 pro 2TB internal Gaming is double for what I paid for. I feel they stole my 2TB and trying to make me pay more money to get another one so I could put in my new computer. read more

They are trash no one knows anything about electronics, but they all work at Best Buy. They are very rude and have no idea of what's going on. Want to do an exchange? read more

Best Buy - Burbank - Customer service - IT Services & Computer Repair Near Me - Burbank, Illinois

No greeter at the door welcoming you, can't find any employees to help find items. And when you find an employee they are rude and tell you you're gonna have to wait I'm busy. When you check out with the items you're purchasing big ticket items they behave like it's a bother that you're checking out. The store also smells like strong perfume cleaning scent makes you feel like throwing up. Never go there go to Orland and don't go to the one in countryside same poor attitude there as well. Orland location is the Best!!!! read more

I enjoy supporting local area stores and we wanted to enjoy our visit. But it's very hard to overlook the relation between this is majority black/brown neighborhood and that customers aren't allowed to hold the merchandise they're going to buy. The store employees play keep away and tell you (inaccurately) which register it will be at. If you go to a Best Buy in an affluent neighborhood, they don't treat you like this. Additionally, the employees are a mix of asking "how are you doing?" to barely noticing you. I wouldn't shop here again. Better to go to a different electronics/computer store that is based in Illinois. Unfortunately it's pretty far to go to Logan Square or Westmont. read more

Great selection, amazing customer service, reasonable prices. Obviously open items so minor marks and such. By far the best Outlet in the Chicagoland area! read more

They good, in everything about technology, computers / gaming , nice staff ready to help you. read more

Best Buy - Burbank - IT Services & Computer Repair Near Me - Burbank, Illinois

Worst store ever no supervisor available no district manager available five different phone numbers you call you cannot get any help!

I love this store. The employees are so professional, patient and friendly. They take time and explain the product and its features. They always have items stocked and the prices are right.. So many of my electronics came from this location. read more

Not just this Best Buy, all of them. This is no fault of the store level employees. But the structure of the corporation is garbage. Need help from the store? Not available. Need to speak to someone you just spoke to on your visit? Good luck. The 800 number employee is going to try, rest assured. But alas, he tells you he too doesn't have a working number to the store. What?! He explains, they don't want us calling the store so we really have no way of contacting them. I guess when they stopped selling phones they went ahead and threw theirs out too. Twice I waited 45 minutes on the phone with a simple problem that no one could simply solve. Everyone is helpless. Don't think for a minute this isn't all manipulated by millionaire CEO's who don't give a fuck if your washer wasn't delivered or your fridge door fell off. They already have their paycheck and believe me, they aren't shopping for Best Buy appliances. They're pillaging before they leave the shelves bare. Screw them. If they don't change this, they will be on the first flight to Circuit City. That's just pathetic. read more

If I can give this store no stars I would. Customer service is VERY poor. I asked for help twice because the printer I wanted was in stock according to the website but was not on the shelf. I ask a lady which later on found out she was the manager. You would like she would have help but nope, she send me off still looking for help. Once I finally got the printer I had a $5 coupon that I had just received but two weeks ago but she couldn't honor it even after I showed her my email. She send me off to call customer service. I would understand if it was $50 dollars but it was just $5 and I even added Warrenty for the printer. I was upset because I spend 30mins looking for help and now this coupon that did not have an expiration date but she mentioned it expired and failed to show me where that stated. I was upset that I decided not to buy it. I rather go somewhere else , any where else where the customer service is better and more professional. read more

I used to like Best Buy from a few years ago but now... everything is way too overpriced. Like I could find anything from Best Buy & compare it to other stores and they would be significantly cheaper. It's alot more dangerous, their has been attempted kidnapping in the parking lot and other strange stuff making it a danger to even walk to the store. I'm not one to judge but I think they all came from Ford City. The staff is nice and knowledgeable, the place is clean, even has a bathroom and that's all I can say nice about it. Here's a recent reports http://www.burbankbeat.net/news/police-seek-armed-suspects-in-attempted-robbery-outside-of-best-buy read more

Over priced wall mounts for the tv. Why pay $50 when I can pay $24 online and free shipping. Rude and slow, talk to the customer not other employees. read more

They do not answer the phone. I tried to call their geek squad and the regular store and no answer. Phone keeps ringing. I tried multiple times. Customer service is trash. If they can't complete a simple task like answering the phone, I cannot trust them installing a car radio. I wouldn't trust them at all. Judging solely based off the phone experience, having them install a radio makes me nervous that they will mess my car up. This is laughable and pathetic a store will not answer the phone at 11am on a Thursday. This reminds me why I rarely shop at Best Buy. Cannot trust them at all. read more

I usually come to best buy for electronic purchases. I needed batery change. I set up the time and cane to Burbank store. I was surprised after wasting 2 hours of my time and diagnostics was done, Geeks sq said they do not have battery. Bad Customer service. read more

Liliana Moran was a tremendous help to me on helping me pick out a laptop that fit my needs. She was patient and explained everything throughly. I really appreciated her great service. read more

I placed a same day pickup order for a router as mine stopped working and I didn't have any internet connection/access. I decided to go with Best Buy because it was listed as in stock and I work remotely so I needed to get back online quickly. I wait about an hour and then decide to head to the store as it is usually no longer than 90 minutes anywhere for pickup. When I arrive, I'm informed that the store is under construction and customers are not allowed in. I check again with 4-5 associates at the door and the only thing he tells me after scanning my barcode on my order is in is not ready. So after waiting for 3 hours I called to speak to a live agent and waited another 15 minutes on hold. The agent informs me that the item is out of stock at all locations near me until July 22nd. Today is July 16th 6 days later. I asked why didn't anyone tell me at store and why did it say it was in store online when it wasn't. He was very smug and just blew me off. I will never shop BB again and suggest you don't either unless you like being jerked around by horrible customer service. Now I know why they are doing so poorly Nobody gives a dam. read more

Normally I handle all of my electronics shopping online. However, my recent search for a laptop brought me to this Best Buy. I came here because it is very close to my house and thought if I find the laptop I want, I can walk right out with it instead of waiting for it to be delivered to my house. In any case, the place was not too packed and it was a Wednesday night when I came in, so not as crazy pack as it is on the weekends, regardless, their service was subpar. I had questions about inventory & specific units and even though there were like 8 Best Buy employees around the computers, none offered to help after I walked around the same area for about 10 minutes. Then I went to the register/computer thing to get their attention, and I had to wait for 3 of them to wrap up their personal conversation and jokes before they asked me what I needed. They don't care and they don't know anything here. I get all I need from shopping online, I'll stick to that from now on. This place is destined to meet the same fate as Circuit City. Especially if they don't do something about their customer service. read more

Horrible nasty store. The only person good was our sales lady. Her coworkers were bullying her as she was new and Best buy nasty DOS based computer system is hard to flip through pages and fields so she was struggling. The appliance sales counter these jokers were working was nasty and broken and sticky yuck! Anyway we gave her a big sale and got all our kitchen appliances from there. It has been 20 days and our dishwasher is still sitting in our hallway and not installed. They do not have enough installers in Chicagoland !! Stay away and buy large appliances from some other big box store. We have written to their President Hubert Joly so let us see what happens.....will update this post at a later date.....what a frustrating nightmare..... read more

worst customer service ever this place should be shut down asap and if you try calling the store they hang up in your face ill never do business with them ever again bad experience read more

Yeah this Best Buy they will help you to get the sales out it no help when it comes to install I been waiting to get my home cameras installed for a while now first person that came just said it was too much work for one guy to install so they made me reschedule and now today they called me two hours later after they were suppose to show up saying the technician wants you to reschedule cause he can't make it out to you like seriously what kind of service do you really provide besides failing all aspects of customer service worst ever and that's not all two different people gave me two different time windows that they will be here until it was two hours after they were suppose to show up and didn't don't ever get anything installed with geek squad better off going outside the store and getting your stuff installed they might actually want to work from a third party!! read more

1 star for the computer application 'selection' 1 star for being a Best Buy Returning items at this location is a hassle. Being passed over by numerous employees hanging around at the desk and occupying the help desk employee's time really ticked me off. When I was doing my background on new computers, their customer service tried to steer me into buying today and when I made it known that I was researching, they had 'calls' to take. Their music selection is standard for a Best Buy. I'd pass this over to anyone who needs their items immediately otherwise you'd be better off through online retailers. read more

They are the worst as far as phone customer service. I have called 4 times. Waited on hold each time at least 10 minutes. Was disconnected 2 times during conversation. Give two different answers on two different questions from two different customer representatives. Cannot call a store at all. read more

I usually have a great experience at BestBuy and can almost always find what I'm looking for in stock. The only issue are mostly always having only two cashiers for checkout. read more

I have a protection Plan with Best Buy Geek Squad. They are a 5 star company. They are very informative about what they are troubleshooting and repairing. They cares about your problems and aware about electronics troubles. Don't buy a TV, DVR, Laptop or anything from Best Buy unless you fully protect it before you walk out the door . It will you save a lot money because you are protected. Geek Squad are a professional company you Will not regret. Oh! They are on time, clean and courteou. read more

I went to this store yesterday (11-2-2019) for a phone. I am African American. I WAS DISCRIMINATED AGAINST. An African American lady signed me in and asked what I was there for. I told her to upgrade. She asked what phone company I was with. I stated Sprint. She said ok you will have to speak to this guy (who was mexican). He was the only worker for Sprint. The people he was servicing were Mexican. She said you are next. She ask what type of phone did I want to purchase. I said Samsung Note 10+. She looked in the system and said, oh yeah we have plenty. Stated you'll be next. I went to talk to the Sprint Rep. who did not work for Best Buy. I waited and waited. I asked several times if ANYBODY else could help me. I was told no, because he was the only sprint guy there. The Sprint Rep went to the worker to ask how much longer. He told him not much longer, but he was having a problem. I saw another customer (Mexican) walk up to the worker to ask will the wait be long. The worker told him no you have one in front of you. I waited and waited. The Sprint Rep asked the worker again how much longer. He said he's almost done and he know you're next. The Rep apologized. He left. I arrived there at 7pm. It was now 7:55pm. Finally the worker was finished with that customer. Low and behold he had another guy sitting in his chair (Mexican). I said, Sir I am next. The worker said well he was here they just didn't sign him in. As I was complaining to him, he started helping another (Mexican customer) that just walked up. I was livid. At this time another Best Buy worker (Mexican) told me he could help me. I find out later his name was Jose (a manager). All this time I saw this one and other workers not assisting customers. I told him what I wanted. He looked in the casing where the new phones were and said there was only one but it was opened. He was very abrupt in answering me. I complained. He went to the computer. I thought he was checking the stock in the back. NO he said he could order it. I asked another worker for a Manager. Timothy (the manager) stopped to talk to Jose and they turned and looked at me an laughed. I told Timothy about it and stated that - that was very bad customer service. I complained, he had no answers, he was no help. Well with all that I did not purchase a phone. I would rate them a 0 if I could. HORRIBLE SERVICE!!!!!!!!! read more

Nadia at customer service is not very helpful . Not knowledgeable and lacks professionalism . She was quick to provide a generic customer service number due to her inability to provide basic information and courtesy read more

Don't order appliances from them.. had delivery appt from 8-10, then told it would be 11, and then no show. Then after 5 calls (one in which they admitted to delivering to the WRONG ADDRESS) I finally got a store manager, Eric on the phone who's now saying it was a computer 'glitch' and they won't be delivered today. Yeah right. Meanwhile I have a defrosted old fridge and food that is spoiling. Unbelievably bad customer service after spending $4k. Will never buy even an ink cartridge from them again. Now they can't even give me a new delivery date without calling me back. LIVID. read more

I was looking for Playstation 4 game, and checked the inventory online to find the Best Buy location where it was in stock before driving out to pick it up in the store. It was not in the shelves where games were stacked alphabetically, it was not on any of the display shelves, and it was not in any of the bargain shelves. The employees ignored me before I proactively got the attention of one of them (he was just playing on his phone), and after he checked the availability of it himself, he said he would check the "warehouse," left, and came back a few minutes later, emptyhanded. Within a few minutes, the store closed, so I went home without the game that was "in stock." It was a frustrating waste of my time. The store should be clean enough to find products that are "in stock." read more

Came here for a pickup to find a long line and only 1 person behind the register. Props for the lady behind the register dealing with all the annoyed people since they have been waiting in line for quite some time. Best Buy should manage there employees better to have at least 2 people helping customers. read more

Good selection of used computers/laptops. Geek squad guy couldn't explain to me what is wrong with my laptop but he said it was fine. The manufacturer took it back and repaired it. I would have probably bought a warranty too but I didn't feel confident they knew what they were talking about. Return policy os very confusing. They couldn't explain it very well. I had to ask several times. read more

Had the worst experience at this store today, my son bought a cell phone 5 days ago and noticed today that the camera lens looked broken, we bought the protection plan so I called customer service and they said to take it in, we did. As soon as we got there I noticed two people sitting a female sitting eating on the floor later found out her name is Sherry she refused to look at the receipt, repeated over and over that the phone was dropped and we needed to pay $150 deductible. Even though customer service said that I was and still am less than 14 day return policy. This woman, would not listen to anything I had to say continued to eat saying I am the manager, your son dropped the phone, she must of repeated that several times (even though my 21 year old son did not drop the phone it's been in a case since the day he bought it) so I said fine asked her name and walked out. I returned to get the phone number and name of the district manager and by then Sherry was another heavier set man and she told me rudely after I asked for the district managers name and number and she said to me in a rude tone I was going to give you the phone number to LG but you can get it yourself, My response to Sherry was first of all I do not appreciate lack of professionalism and I will never shop at this location again and she said good get out. I became upset and by then the REAL manager Jonathan Smith spoke up and said get out of my store and don't come back. I called customer service made the report and told them I would be going to the closest Best Buy in Burbank. As soon as I got to the front door, the greater, saw the phone and responded "Oh yeah we got a call you were coming" I thought perhaps customer service called but was I dead wrong. I went straight to the mobile department and asked to speak with the manager they called a man named Frank. He was very nice at first and even said he was shocked at the attitude I received at Chicago Ridge Mall. He said he personally knew Jonathan Smith the manager and worked with him and trained him at the Tinley Park location he said he is a good friend. Frank then said don't worry I'll take care of you and walked me over to the Geek Squad location. He took a while so I peeked to see if he was in the back and noticed him on the phone. After a few minutes his demeanor changed, he told me that my son dropped the phone, although he did not and he would not honor an exchange or returns then walked away. I called customer service spoke with Kimberly (Very nice & polite representative of Best Buy) she docketed everything I said and wanted to speak with Frank, after having to wait for him for more than 5 minutes he came back and said he didn't want to speak to anyone and was not going to allow the return/exchange, I placed Kimberly on speaker phone and he snapped at her literally screaming at her saying I WILL NOT RETURN OR EXCHANGE THE PHONE THEY DROPPED THE DAMN PHONE, he would not give Kimberly his last name even though she asked for it, he was very rude to her too and handed the phone back to me as if he had enough! I told him my son and I never said he dropped the phone why are you lying? He told me very loudly LISTEN I WILL NOT RETURN OR EXCHANGE THE PHONE SO EITHER PAY $150 OR I WILL HAVE YOU THROWN OUT LIKE THEY THREW YOU OUT AT RIDGE QUIT BEING BELIGERANT! I turned around and noticed customers looking in total horror as if really this is coming from a worker? I told him listen I was never thrown out of Ridge, what is your problem? Do you know what belligerent means? He screamed at me, listen lady I do not need an education class from you, you swore earlier. Then my son told him nicely "she's not being belligerent you are being ignorant and belligerent to her, my son raised his voice because Frank raised his louder so I told my son do not stoop to his level let him scream and make a fool out of himself and as I turned around I noticed a crowd of people staring at him not me. I still had Kimberly on the phone and told her that this was a living nightmare, she witnessed over the phone the unprofessionalism this man caused me and her. She spoke to her manager and found out that Frank was not even the manager; Shawn Flynn was and told me to ask around for him, no one could locate him and kept calling Frank, but once Frank would notice me he would walk to the employee door. Kimberly then told me to go to another store. I made a complaint & will be contacting my lawyer. I will never shop at a Best Buy again, the amount of money I've spent there pays the wages of idiots like that, I don't think so! Not any more! read more

Apparently they stopped taking air pods in during the pandemic, but as of 04/11 they are taking them again, I get in there with an appointment head over to geek squad where I waited for 45 mins, only to be told first that a lot of the people currently working wasn't there before when they were accepting air pods for service replacement (pre pandemic) so no one really knows how to process a warranty replacement for malfunction. Then the employee tells me he will then switch to using apple system since the Best Buy system was a dead end, then I am told that it would be $80 to replace the left one, after explaining that both are having issues and are still under warranty. After declining this offer I am then told that I can make an appointment at the apple store to get it replaced for free, but Best Buy is suppose to be an authorized Apple 3rd party servicer. Nearly an hour of time wasted, and the funny thing is I haven't been to this store in years because the last experience with Geek Squad was even worse. At this point they need to just shut down. read more

Save your sanity and don't come here during the holidays. After waiting 20min and asking two people to send someone over to the video game area for assistance, I left and spent my money somewhere else. I get it's the holidays but the store had only opened an hour earlier and it wasn't very busy. Even when it's not the holiday season I prefer the Countryside or Orland location but come here out of convenience because it's near to where I live. read more

You know, I'm an electronics lover and I really like going to Best Buy, since it's an electronics store and all. But I really, really, don't like going to this Best Buy. I've had issues with them months ago where it would take forever to actually talk to someone on the phone when I had a product question. Thankfully, I started using their web site more and used that to check for availability of products in the store. So I finally broke down and went to the store this morning because I needed to pick up a hard drive for my desktop. There were two people working in the computer area and one of them was busy with a customer and the other looked at me as I looked at him but then walked away. I started to follow him to get his attention because the hard drives were locked in a glass case. Unfortunately, another customer got to him first so I waited. He took the other customer to some aisle further away from me so I waited some more and as the guy came back and looked at me AGAIN, he still didn't help me and started helping someone else. I finally went to him and told him that I needed to get a hard drive from the locked case. He acknowledged me and so I walked back to the hard drive section and waited another five minutes and finally the guy came and unlocked the case. He told me he had to walk the hard drive up to the front cashier and I was fine with that. Unfortunately (that word seems to be popping up quite a bit, huh?) the cashier he brought the hard drive to was having issues with a gift card and another customer. There was one other register open but there was a longer line for that one because some of the people in my line moved over first, so I waited it out. I think it took at least 10 minutes to get the customer with the gift card issue sorted out and when it was finally my turn to get rung up, the cashier didn't even apologize for the wait. I think I'll just avoide this Best Buy for another few months and hope that things improve. read more

All I wanted was to get my CPU fan replaced on my pc but Geek Squad wanted to sell me a service contract for future problems but I declined the offer so the technician talked with his manager who suggested I buy a new computer and again I declined so he told me to have a nice day. Not enough money in fixing it I guess I'll take my business elsewhere read more

I came here because i always thought It was the go to place for your pc stuff. And I even thought these people knew what they where doing. Boy, was I wrong! I came here to purchase a memory Ram for my laptop, i needed at least a 8g for my hp pavilion, and I got a guy to help me out, he shows me the memory and tells me my laptop only holds a 4g, so I called HP and they said the guy from best buy was wrong! it holds a 8, to top that off, he gave me a desktop memory ram of 4, for 60.00!! had to drive back and return it only to find out they dont even carry this type!!!! Yes I was PISSED! To think they are called the geek squad! are you serious!? yes GEEKS, but not smart ones, especially that they had to google there info! I could have done that! I was recommended from office Depot to go to COMP USA! and I did! long drive to the north Side but it was so well worth it, they gave me all the info correctly, the price for a 8g costed me only 70 bucks!!! not bad at all! and they even helped me install it and even took the time to show me!! Never again best buy!!! Are relationship with you guys are terminated! LMAO! COMP USA Is cheap, a little far, but so worth it! read more

Best Buy as a company is great. I am in fact a member of the BB marketing panel that gives feedback on upcoming promotions, ideas, commercials, etc. This store, however, I will never set foot in again. I have said that to myself before, still went back, but NOW will always drive the extra few miles and go to the Countryside location to shop or use the online order/pick-up system. read more

The worst! My fiancé and I stood in the store for about 45mins and not one associate approached us to see if we needed help! We were looking for security cameras and would have bought them on the spot if someone would have helped. We walked out empty handed taking our business else where. I will never come back to this location! read more

If I could leave Zero stars I would. The sales rep on Feb 3rd sold me the wrong type of service to install a Fridge with an Ice Maker/Water Dispenser. This is after I asked if I needed it, they insisted I could use my existing one. The delivery drivers showed up Feb.9 the without shoe covers, tracking snow and salt all over my floors, and very rude. Then they told me I didn't have a shut-off valve for the existing fridge(I do it's under the stink). I was then Told I needed a plumber and they couldn't connect it, and the sales rep should've sold me the complete installation service. After speaking with the dispatch, I ask them to leave the fridge so that we'd have one. They refused to leave it because they didn't want to haul my other away which was included in my purchase!They lied and said it would void my warranty, but then Said they could put the new one in my garage!!! The delivery was rescheduled for yesterday Feb 13th And after waiting Six hours, the guys show up and refuse to park in the front of my house where the path was cleared to deliver and take it off the truck. He asked me to clear another path.I did! They then Called their dispatcher Saying it was too much snow, and showed their dispatch the side of my house not the front that was cleared for them !!! However in Chicago it had snowed all day, but I was sure to clear a path and the front porch steps. Come to find out they had done this all day and saying they couldn't do drop offs because of the snow, and I was their last stop so they got away with doing it to me . Needless to say it went back to the warehouse and they wouldn't even talk me and pulled off, even hung up on the customer service rep talking with him. This is absolutely unacceptable for an expensive purchase from such a big company. The worst part is that I STILL don't have a fridge!! read more