Unprofessional, Hostile & Deceptive Behavior by Manager "Eric" with Retaliation by Ownership…read more
I went to this AAMCO location with a broken rear differential. When I initially called to ask for a rough estimate, Eric said he could not provide one without seeing the car, but reassured me that the inspection would be free. He was also oddly flirty with me on the phone, which I found inappropriate but shrugged off.
After the inspection, they quoted me over $7,000. When I declined, Eric became aggressive, condescending, and emotionally manipulative. At one point, he even threatened me by saying, "This is on a recorded line." I calmly explained that I had no issue paying for the inspection and even offered to, but he made a scene, only to turn around and say, "Our parking lot is full. We don't need the money!" If it wasn't about money, why the hostility?
Later, I called back to speak with the general manager about the issue. Unfortunately, that turned out to be Eric. I then simply asked for the corporate phone number. This clearly implied he was the problem. He refused to give it to me for four minutes, repeatedly asked who I was, and even put me on hold to look up my phone number, presumably to intimidate me. He continued refusing to provide the number until I pressed him further, at which point he gave me a fake number: 1-800-526-0401. He claimed it was printed on my paperwork. It is not. That number is also not AAMCO corporate's.
Eric even admitted he knew I was calling to file a complaint, confirming that he was deliberately trying to block me from doing so. This is textbook complaint suppression. Yelp reviews show other women have reported similar treatment from Eric going back at least six months. This points to a clear pattern: gaslighting, intimidation, suppression of complaints, and deeply unprofessional behavior.
And then came the retaliation.
I never asked for the owner's number, but shortly after hanging up on Eric's threats, I received a call and text from Jon (the franchise owner), saying, "It doesn't get any higher than me." That alone was deeply concerning. He inserted himself immediately, not to apologize or investigate, but to intimidate and control the narrative. I had never contacted him directly. For the owner to jump in unprompted, minimize the issue, and falsely state that there was no further recourse is not just unprofessional, it's retaliatory.
I've filed formal complaints with AAMCO Corporate and the Better Business Bureau and will escalate this further if needed. What happened to me is not just about a bad business interaction, it's a pattern of retaliatory abuse and a refusal to take accountability.
Avoid this location at all costs, especially if you are a woman. You deserve honesty, professionalism, and respect. None of those things exist here.
