I switched my lines from AT&T , super smooth process , the team is very knowledgeable . Had a great experience

I purchased a newer model iPhone in Southern NJ. I advised the rep that I was visiting from New York City. She ASSURED me that as long as I was a T-Mobile customer, that I could do any business at any location within the United States. It took my new phone awhile to re-boot. The T-Mobile rep also advised me I could trade my current phone into any T-Mobile or mail the phone back to T-Mobile with a prepackaged return envelope to any UPS for free. When I attempted to return my phone to a T-Mobile here in Brooklyn, much to my surprise the T-Mobile that I visited was unable to take the trade. They pulled up my account and saw that the directions stated that I should mail the phone via UPS. All this commotion occurred while I was on the phone with T-Mobile. I'm not happy. I'm concerned about the difference of information that I received from corporate T-Mobile and T-Mobile store. However I must be honest, the customer service that I received in the store was outstanding. They were patient and followed up with notes that the corporate office input on my account. I'm not impressed with T-Mobile's inconsistent policy and procedure. Effective customer serve should be consistent. The corporate offices told me one thing and the store manager told me something totally different. However, the customer service in the store was immaculate. I will mail it tomorrow. Sigh. read more

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everything about this store is amazing. they are all so welcoming and patient with me. this is my favorite store! ask for the managers they are so professional and very knowledgeable read more

I had such an amazing experience at this T-mobile location! The store was clean, neat, and well maintained. My phone had all sorts of issues and Nick and the whole team was so attentive and helpful. They were all so knowledgeable and interacting with each client. I recommend this location and all their services. Nick went the extra mile to make sure everything ran smoothly. I had to go back and ask a couple of questions and the team was so attentive and helpful. Great experience read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Brooklyn, New York

Everything here is on point. It is a flagship store so I believe they are setting the bar for all of the other locales. The sales people are ultra helpful and friendly. I needed a screen protector (have insurance for unlimited) and even though they don't have it in stock, they will be mailing it to me. They had a promotion to get a mini bat (with your name - not sure what i'm going to do with it) to take home so I did that. We were also taking pictures next to the "I love NY" sign. Keilah was super helpful and had take. our picture several months ago and put them on the billboard above the store. air rotates every 10 minutes for the next 30 days. So she did it again! I love that and it is so cool to see yourself up on the board! They have many salespeople working here and are all filled with positive energy! I can't wait for the new iphone to come out because they told me I can pre order - I will check out the promotions! Thank you for making our visit so positive! read more

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One of the best T-Mobile locations that I have been to ever! Superstars and VERY VERY VERY HELPFUL!!!! read more

Rosa was a fantastic sales representative, I wanted to trade in my iPhone 11 for a iPhone 15 and she was very patient with me which was really nice of her, kudos to the team as well, everyone worked well together! read more

This T-Mobile has undergone a drastic change for the better! Not only has the physical appearance inside of the establishment much better, the sales people at hand were very professional, pleasant and worked to resolve my issue. The whole aesthetic is on point. read more

The workers are super friendly, and helped me get a new phone upgrade. Everything was super easy and quick, I would definitely recommend coming to this store for any technical assistance or to add an extra line you could need. read more

Terrible place and service. I was just trying to get some answers because I changed over the phone my plan from pre to post paid 2 weeks ago, but they charged me for both plan and when I called them back they told me to go to the store. When I walked in this guy Mohamed looked at me like he wanted to kick me out of the store and barely let me finish explaining my problem before grabbing his iPad and checking just what I knew that I only have a pre paid plan and told me he could do nothing about it. read more

The customer service representatives need to do better when being Knowledgeable about the products they sell there is another t-mobile store two blocks away from this one. Please do yourself a favor and got to the other one because you will get no help here. They should just shut this one down permanently. read more

Customer service was terrible they said u have to go to metro and pay but all I need is switch numbers

Only get two stars because the service was fast. The guys working there are rude and totally put out by questions, rush you through the process, and don't give a crap about the customer. Complete with eye rolls. read more

Apparently this level of stupidity starts from the top. They are so busy trying to be Google that the basics of business never seems to work. I have had my phone for 45 days and it has been the worst service from day one. read more

If I could actually give a negative rating if that was an option I would. Today I experience nothing but harassment vulgarity and embarrassment and T-Mobile on gates and Broadway. My mother-in-law is a victim of elder abuse through the store and I was robbed due to the fact that I was taking my money out I left it onto the counter and one of the employees took $60 off of the table not only was I embarrassed and treated in such a disparaging way, the manager Freddy slams doors curses and gets in your face after promising to do some thing not being diligent enough to come through. I was a Verizon customer and I dropped my phone breaking the screen to my iPhone 13 which I had no problem with it was a pro top of the line but due to the $500 fee I would have to every place my boyfriend had talked me into getting onto his line so that day we met Freddy the store manager he put me into an iPhone 11 which you can't even use on 5G Netwerk OK and I'm a businesswoman as well and I want to businesses and I don't need to have a cell phone from the time I received the phone I couldn't even hear on it I called the store many times and he told me don't worry when the iPhone 14 comes comes in I'll hold you want and just trade it in on the even exchange I said I don't have to pay any money he said no you don't. I'm paying $81 a month for this line on top of the other lines that are on this plan. So yesterday after we discovered that we've been overcharged and we were paying payments that they were not putting in the system Freddie tells my boyfriend that he would make sure that we got her iPhone 14 I went to the store today I I was embarrassed mortified lied to and then when I called the manager out on it saying you told us we wouldn't have to put any money down he goes no I didn't which is it out right lie when he tried stealing from my mother-in-law who is an elderly woman and that's called elder abuse we have proof of it we also have proof of the fact that they didn't they took her payments and didn't apply them to her account that's called elder abuse it's abuse to the consumer and I cannot believe that the owner actually hire such disgusting garbage it seems like the whole team of criminals is working there for their primary each other in prison that's where the hiring from prison prison inmate jobs because that's how they're treating that they're the customers I would never ever ever use T-Mobile again I find the stores filthy and disgusting and the way they treat their people awful and Freddy gets loud and violent he allowed his workers to steal my cash and steal product and payments he is not on level of management and Lies to cover his crimes , yelling at an elder other day lying about my phone trying to threaten my partner physically and has no class . I'm leaving t mobile and reaching out to the better business breau. The owner doesn't care that the employees lie cheat and harm people and take the whole advantage . I understand some people have in rammed and animal like ways .;; read more

In all honesty. I would avoid this store if you need any help. They are disrespectful, uncommunicative, and would rather be on their phones than help you with yours. I was told, on a basic feature question, "No one can help you here." And when I replied, "Here or TMobile in general," she said, "TMobile". If it hadn't been for calling a very helpful representative, I would've switched to another phone company right away. read more

My elderly aunt went to this store to ask for a SIM card to be transferred to another phone. I have received this service for free from other carriers. A young man at the store informed her that the service of simply swapping a SIM card costs $30. I found her another T-mobile store where the card was changed for her for FREE, like we receive with all other carriers. read more