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    Best Buy

    2.5 (179 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    Never walk in here --If you don't have to  Find another location.
    Brandon B.

    I'm absolutely appalled by the unprofessional, disgusting (yes, disgusting) level of service at Best Buy Buckhead, 2537 Piedmont Rd NE, Atlanta, GA 30324. From beginning to end, the entire experience was a masterclass in disregard and incompetence. I brought in my camera for what should've been a straightforward repair through Geek Squad. Instead what I got: hidden service charges that nobody bothered to communicate to me, ZERO transparency, zero accountability. Management? Non-existent. Staff? Unknowledgeable. And the tone? Intimidating -- pulling a police officer into the mix for god knows what was completely unnecessary. I wasn't being belligerent -- I was asking valid questions and got treated like I was a problem. The "Geek Squad" here couldn't geek their way out of a paper bag. They acted like they know everything, but when push came to shove, they had no answers. Refused to explain extra charges. Didn't tell me what was happening, didn't give me the courtesy of simple respect. To say I'm disappointed is a massive understatement. I want this to be one of the first things discussed at their next staff / management meeting. I want them to feel the weight of this, because they deserve to. If I were running the show for corporate, I'd be looking at shutting this location down -- the level of dysfunction is staggering. They are driving business away, not welcoming it. I will not be returning, and I will make sure others steer clear too. This is how you lose business -- with arrogance, secrecy, intimidation and lack of basic human decency. Corporate: This is your "flagship" or at least major location in Buckhead -- you owe your customers better than this. Fix it, or lose it.

    Storefront.
    Kevin C.

    I came here to buy a new protective case for my phone, and my experience was just ok. This Best Buy location is above the Target store. Parking for Best Buy is outside, and the lot is very big. However, the past few times I've come here, there have been barriers set up in the parking lot. I'm not sure what the reasons for setting them up, but they've sometimes made driving through the parking lot a challenge. I thought it was strange that there wasn't an employee at the entrance, because I've never seen that before. At all stores, there is always someone greeting customers and answering their questions, and making sure that that people aren't trying to steal. The phone case area was near the front part of the store. I was surprised that the newer phone cases were separated by the specific brand and model of phone, making it easier for customers to find cases that only fit their phones. In spite of this, because there were so many different cases for my phone, I had to look at just about every one of them. I found three that I really liked, and chose only one of them to buy. Checkout was quick and easy. During the time I was in the store, not one employee came by to see if I needed any help.

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    omg!!! ben!!! the man, the myth, the legend!!! give this man a raise!!!! best associate ever!!!

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    2 years ago

    Isabelle was so patient and helpful. She made sure she found the best option that fit my situation. I greatly appreciate her.

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    Page 1 of 5

    Ask the Community - Best Buy

    Review Highlights - Best Buy

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    SR Appliance Depot

    SR Appliance Depot

    4.1(17 reviews)
    3.3 mi
    $$$

    SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

    I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

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    SR Appliance Depot
    SR Appliance Depot - Viking kitchen

    Viking kitchen

    SR Appliance Depot - DCS range

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    DCS range

    BrandsMart USA - End table

    BrandsMart USA

    2.5(539 reviews)
    7.4 mi
    $$

    Great experience over here at BrandsMart USA. We were initially just browsing with no intention of…read morebuying that day. Jeff helped us out today finding a washing machine set. He was very courteous, knowledgeable and patient. He listened to our needs and concerns while finding us the perfect washer and dryer set for our family. Also the installation and deliveries have all gone smoothly. By far the best service we have ever had anywhere. They have great offers especially around Presidents day. The store is maintained very clean and neat. Plenty of free parking in and around the store. Overall, BrandsMart USa is a reliable place for quality appliances and good value. We will definitely be back again soon. BrandsMart USA is a retailer with an extensive selection of home appliances, electronics, including TVs and computers. Located at 5000 Motors Industrial Way, Atlanta, GA 30360, BrandsMart USA North Atlanta is a beacon of unbeatable deals and top-quality merchandise. Whether upgrading your home theater, revamping your kitchen, or exploring the latest gadgets, BrandsMart USA North Atlanta is your go-to store. Expert Guidance Awaits: Our team of experienced, and professinally trained merchandise specialists are here to assist you. Have questions about appliances or other merchandise? Come on in! We are thrilled to help you find what you need. Lowest Prices, Highest Confidence: Choose with peace of mind: You are getting your favorite brands at the lowest prices. That's the BrandsMart USA Way- quality, affordability and smiles.

    We had a great experience at BrandsMart USA, thanks to Tashrifa! She was incredibly helpful…read morethroughout our mattress shopping process and took the time to really understand what we were looking for. Her suggestions were thoughtful, knowledgeable, and not pushy at all, which made the decision easy and stress-free. We were initially just browsing with no intention of buying that day. Because of her guidance, we ended up purchasing a mattress we feel confident and excited about. Highly recommend asking for Tashrifa if you're shopping here, she made the experience excellent!

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    BrandsMart USA
    BrandsMart USA - End table- glass top

    End table- glass top

    BrandsMart USA - Six pieces qualifies for a $1200 rebate

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    Six pieces qualifies for a $1200 rebate

    Smith Appliance - GE Cafe Counter Depth Platinum Glass

    Smith Appliance

    4.1(16 reviews)
    13.5 mi
    $$

    Came in while doing some Black Friday shopping for a washer and dryer. Unfortunately, the…read moreexperience fell a little flat. The store itself felt very cramped, and the inventory was limited, which made it hard to seriously compare options. Pricing also wasn't very appealing -- everything felt inflated, which I'm guessing may be influenced by the surrounding area. What stood out the most was the lack of engagement. There were plenty of staff gathered in the back having a loud conversation, but during the roughly 10 minutes we walked around, no one acknowledged us or asked if we needed help. Because of the tight space, limited selection, and pricing, we ended up leaving without purchasing anything. Not a terrible experience, but not one that encouraged us to stay or return.

    I needed a refrigerator (because mine died that's a code red)) so I placed an order with home…read moredepot, they came by 2 weeks later with the fridge and told me they couldn't install it because My house had copper wire at the connection. Great thanks, I think we could have gone over that over the phone and had it taken care of before the install. The unit wasn't installed for a couple more weeks- I was living out of coolers. Thanks home depot. So next my dishwasher died (I've lived in the unit for 25 years), this time I call Lowe's. Smart me, right? NO. They come by with the dishwasher and tell me they can't install it because the connection (water line to the unit) was too far from the install area (it's maybe 2 feet away). OK thanks Lowe's. That's when I found Smith Appliance. I told them the problem they told me "no problem". A Curteous professional sales person helped me select an appliance (made in u.s.a) in my price range, they have an on-site install guy gave me a price on the spot (happened to be there) and they came and installed it. That was almost a year ago, the thing runs perfectly, very quiet , dishes clean.....my only regret is that I should have dug in discovered this business 30 years ago. No more big box stores Douglas in Smyrna

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    Smith Appliance
    Smith Appliance
    Smith Appliance

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    Mitchell's Appliances Sales and Service - Large selection of appliances

    Mitchell's Appliances Sales and Service

    5.0(1 review)
    20.6 mi

    I was in a tight and needed a dryer right away and let me tell you I was a little worried when I…read morewalked in this place. I even was about to walk out because that's how affordable the prices were and I didn't want to risk my couple of dollars to buy some old junk. As I was leaving, this woman walked out and began explaining to me the details between the different types and brands and showed me several units. She was great and she was very knowledgeable of each one. They even have a person on the site that has been repairing and refurbishing washers and dryer's for almost 30 years. He was very nice and he knew his work. I purchased a dryer "That day" and it was delivered "That Day". I didn't even spend what thought I would spend. There was a delivery fee but overall, we have a great dryer, it gets nice and hot, it drys quick, and I am completely satisfied with my purchase. It works like brand new. I definitely recommend going here! Oh and in case you're wondering about how long ago I purchased our dryer; it's been almost two months and it still works great!

    From the owner: Mitchell's Appliances Sales and Service is located in Jonesboro, Georgia and sells brand name, used…read moreappliances. Come in today to find a great deal on an electric or gas range, washer and/or dryer, dishwasher, refrigerator or freezer. We also offer repairs, replacement parts and delivery. We are open six days a week for your convenience. We look forward to serving you!

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    Mitchell's Appliances Sales and Service - Dryers

    Dryers

    Mitchell's Appliances Sales and Service
    Mitchell's Appliances Sales and Service - Trusted Brand Names

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    Trusted Brand Names

    Best Buy - electronics - Updated May 2026

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