SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for delivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches. read more

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom before I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out! read more

Tl;dr Stuart provided fantastic service and expensed knowledge. No pressure. Gave us time to think about it and talk about it. Quick. Just waiting on the cooktop/downdraft to deliver now!! I'll post an update when we get the cooktop/downdraft and once everything is done. So far the initial experience has been v fluid. PS feel free to msg me if you have any qs about the process or appliances recs that I was rec-ed. Anything. Idk what's w some of these other reviews but I've had a great experience. Also no I'm also not related to this company at all. Literally no one I know knows them. E X P E R I E N C E We are in process of replacing the appliances in our 15 year old home. We came to look around for a 36-in cooktop, downdraft, 48-in refrigerator, double stack oven, warming drawer. We did wait a few moments but Stuart came out quickly to meet us. He showed us around the appliances and explained his reasoning for recommending the appliance. After we got an idea of what we were interested in, Stuart immediately drafted a quote then said he would send us an email of the quote so when we decide to order, he'd have it up and ready. He was quick to send us that email. We were hoping the store could give us a deal and we'd change out all the appliances in our home but since it wasnt possible, we decided to just buy the appliances slowly, as they malfunction. Our current viking cooktop is getting real crusty; it's old. 15 yrs old and malfunctioning. So we ended up ordering a *Blue star 5 burner gas cooktop*. I'm sooo looking forward for it to come. beyond stoked. I'm a little too delighted I think. (Ig this is how you know you're adulting lol). Our home is more tuscan, old world style and this cooktop is a little more industrial. I sacrificed a bit on the look and am hoping it will be okay since it's top quality.. like restaurant grade. Im hoping the price will be worth it and that it'll last. Looks were first for me, but ofc it's also balanced w quality and longevity. Omg I'm so excited just thinking/writing about it. It's getting weird. I N T E R I O R Simple layout. V small. Almost like a warehouse style. Seems generally clean. TIP: bc everyone's doing home renos rn, expect to wait anywhere from 6 wks to 6 mos for your appliance to arrive! Be patient! I N F E C T I O N P R E V E N T I O N None of the employees were wearing masks. No hand sanitizer available. There was a box of masks sitting on a side table. Masks do not seem enforced here. So we definitely kept at a distance as best we could. B A T H R O O M It is a small warehouse so I didn't expect bathrooms to be restaurant level, but it was clean and spacious. It was nice of them to let me borrow the bathroom. I was doing the dance. I lit have the bladder of a 2 yr old. S E R V I C E Stuart was fantastic. He was quick. He was v knowledgeable. He asked what specifics we were looking for and basically then kept firing on, like rambling, about what he liked, didn't like and why, about each product. He would compare the products to help us decide which would be the best fit for us. He was very willing and patient to explain when I had any questions, and to clarify when I didn't understand what he meant. It's evident that he cares about what he does. I N S T A L L A T I O N We were quoted over the phone about 500 for the new cooktop, downdraft installation and to remove/ dispose of our current. The order would ship to SR and installer would deliver then install for us. We will pay the installer once completed. $350 downdraft (estimate) $175 cooktop (exact) P R I C E He couldn't do anything about giving a package deal if buying from multiple different brands but he did tell us about offers like if we were to buy a bundle of all appliances from a specific brand (ie if we buy thermador cooktop, dual oven, ?fridge, get downdraft for free). We didnt want to stick to one brand; brand doesn't matter as much.. we want to buy the best cooktop, best oven, etc. We want it to last. You'll use it everyday. It's an investment right? We were required to pay upfront. $2695 bluestar $2099 thermador dd $979 1330 CFM blower $119 extension $99 CVTFRONT8 TIP: the quote you're given does NOT include installation. Installer is a separate cost. Not a turnkey quote! Stuart has a few installers that he works w, that he'll recommend. read more

Stuart is the guy to talk to when you buy appliances! He is extremely knowledgeable and knew exactly what to recommend based on what I asked for. Made it so simple. I highly recommend SR Appliance Depot. Great service. read more

Greg set us up with an awesome kitchen vent hood that's beautiful, powerful yet economical. Fast delivery and painless installation. Highly recommend! read more

I called SR Appliance because they are a Bluestar dealer. I spoke with Greg, and after a long and informative conversation I drove the 45 min across town to look at a Bluestar range. I purchased from SR because of Greg's patience with my questions, knowledge, and he took it upon himself to call Bluestar with some questions I had about downdraft compatibility. I LOVE my Bluestar Rangetop! xoxoxo read more

I just discovered this jewel while searching online for a high end replacement built in microwave. I really wanted some professional advice on this and couldn't seem to get that over the phone with the big online stores. I searched for a local option and found SR Appliance Depot. They had exactly what I was looking for, sold it for a fair price and could not have been more helpful, even in the middle of this current COVID 19 crisis. As it turns out they were right around the corner from me, a little off the beaten path, but worth the search! read more

Purchased a number of high end appliances with Stuart and they ended up being floor models with no warranties. A number of years older than what I was told - found out when I had one repaired for $2,000. read more

Spent 16K on appliances. Love my Thermador appliances. Like the team. Stacie is excellent at getting back to the client with details. The other team members are less responsive. Had multiple problems with the installation. Still waiting...since a Dec. 21st install for them to come out and fix the vent system. Thermador said that it was damaged in installation and now it is between me and S and R. S and R keeps saying they will call me back. The vent has a large scratch and does not go up and down. Be careful here. read more

Best place in Atlanta for top line appliances. Stuart and Ryan always work with the client and make sure you always get the best available price and service. read more

In the fall of 2015 we did a total kitchen renovation. I called SR Appliance Depot looking for a specific vent hood. I had already picked out a stove, although I didn't know much about them. Stuart spent at least an hour on the phone with me and explained that I could get a much better quality stove for the money I was about to spend. He didn't pressure me to change my mind or to buy from them, but after talking to him I went online and did a lot more research. I ended up ordering a Bertazzoni Heritage stove and vent hood from SR Appliance Depot. I could not have been more pleased with the customer service and purchasing experience. Even my contractor said they were great to work with, and he's going to add them to his very short list of appliance companies they'll recommend. read more

I am building a new house, and when its done I will have Stuart to thank for the most beautiful kitchen I have ever had. I was all set to overpay for some mid-range appliances when I met Stuart and he gave me an outstanding deal on a Thermador kitchen appliance package. His knowledge of the appliance industry and what the manufacturers don't tell you is amazing, and he steered me away from buying something that would have given me problems down the road. He also worked with me to make sure that I would have my dream kitchen at a price I could afford. read more

I did a total condo renovation and S & R did a fantastic job outfitting my kitchen with top of the line Thermador appliances at a great price! I didn't think I'd be able to afford all new appliances until I talked to Stuart. He and his team are very knowledgeable about the differences between brands and quality issues. Stuart worked hands on with my contractor to ensure that my appliances were a perfect fit with cabinets and countertops. My condo now looks brand new thanks to the S & R team! read more

I purchased a wine cooler, ice machine, and beverage center from them. They are very responsive and have great customer service! Would recommend them to others. read more

Don't let the high end appliances and initial service get you....completely non responsive with any follow up agreed upon or repairs. It's really a shame as the appliances are of top quality and good location. But you will not hear from them after the initial sale or installation. Even for something minor. read more

I just can't say enough about how much I love my new kitchen!! Thanks to SR appliance I got the most beautiful appliances at an awesome price. They help so much with picking the right items for out budget. They carry many brands from Viking, DCS, Dacor etc., but the also have lower end options as well as scratch and dent and out of the box deals! They gave us great ideas for my kitchen and were a true pleasure to work with from start to finish. Call them first and save yourself some money and frustrations on picking out the best options for your kitchen! read more

When we were building our new home in Brookhaven, our contractor referred us to a "big box" distributor for our kitchen appliances. We tried this route only to feel like we were small fish in a very large ocean...not the way you want to feel when you're spending $$$. Being small business owners ourselves, we prefer to seek out and support local businesses and were over joyed to find SR Appliance Depot. Every time we stepped in the door, not only were we greeted with eager-to-please staff, but Ryan, the owner was always present. The appliance selection was perfect--quality, price ranges and options. Installation went without a hitch and we were given all our product manuals in a nicely organized binder. But the icing on top of a super great experience came 2 days before Christmas when we were expecting over 20 people for dinner and our oven door cracked and rendered the oven unusable. It was a manufacturing defect (it happens), but the manufacturer couldn't get to us until December 29th! SR Appliance Depot, however, responded the very next morning with a temporary oven door to get us through the holidays. This probably would not have happened with a "big box" distributor...in fact I'm certain (shoot, we couldn't even get a "hello" when we walked in the door!). We are now shopping at SR Appliance Depot for our outdoor grill station. These guys got our business the old fashion way...they earned it! read more