This place has a really cool layout. You can pretty much…read moretell where everything is in the store with their huge signs hanging throughout the store. The selection was pretty big from what we saw. With a nice range of variety. There were staff members about the store who asked if we needed any assistance. The prices seemed reasonable. I would definitely come here to check out the selection if I needed something for the house.

I want to take a moment to recognize two extraordinary individuals at BrandsMart, Rosie and…read moreValencia, who turned what I would describe as one of the most frustrating and detrimental shopping experiences of my life into something truly remarkable. I purchased furniture from BrandsMart on September 5th, and after weeks of delays and not receiving my furniture, my frustration had reached its breaking point. I walked into the store extremely upset, disappointed, and honestly ready to give up on the entire situation. That's when I met Rosie. Rosie took the time to listen to my concerns, understand my frustration, and reassure me that I shouldn't give up. She didn't just tell me what I wanted to hear. She genuinely went above and beyond, doing everything within her power to help me find a solution. Then came Valencia, who stepped in and took on the challenge alongside Rosie. What I witnessed between these two ladies was nothing short of phenomenal. Their teamwork, patience, professionalism, and determination were absolutely exceptional. Together, they were able to help me get my sofa, cancel the other furniture order as I had requested, and navigate what seemed like an impossible situation. They understood the cancellation and repurchasing process and found a way to turn what could have been a completely lost sale into a successful purchase and, more importantly, restore my confidence as a customer. What impressed me the most wasn't just that they resolved my problem. It was how they treated me while doing it. Even when I was visibly upset and frustrated, neither of them became defensive or dismissive. Instead, they remained calm, respectful, compassionate, and focused on finding a solution. That, to me, is customer service at its absolute highest level! To the management team, corporate leadership, and whoever is responsible for recognizing outstanding employees at BrandsMart: PLEASE RECOGNIZE THESE TWO LADIES! Rosie and Valencia demonstrated exactly what makes a business successful. It's not just about selling products or making money. It's about the people who represent your company, the relationships they build, and their willingness to go the extra mile when customers need them the most. Teamwork makes a tremendous difference, and these two ladies proved it! Rosie and Valencia, thank you both from the bottom of my heart. You took a situation that had caused me tremendous stress and turned it into a positive experience. You reminded me that there are still people who genuinely care about their customers and take pride in what they do. I sincerely hope that one day, BrandsMart recognizes and rewards both of you for the outstanding work you do. Employees like you are not just valuable to a company; you are the reason customers choose to return. Five stars for Rosie and Valencia! You both deserve recognition, appreciation, and so much more. Thank you for making a difference! -- Andre Pitter

Tool rental was very kind and, informative with their tools and, policies. Unlike U-Haul yall kept…read moreour reservation and, we're kind with our Situation. Will be shopping with yall more often!!

This location gets worse every time I go there. Under staffed or poorly trained staff. HD's…read morewebsite is no better. Plus it has become a very invasive company with personal information. It has become my least favorite place to shop..

I think Best Buy is fine to get something related to electronics quick. Sometimes, I'm too…read moreimpatient for Amazon to ship something to me, so I just walk in myself and grab it. They have a decent selection of everything. Also, when you need to play with certain electronics before you buy at Amazon, you can play around with them here too. They might not have certain items to play with. But like I said, they have a decent selection of everything. Their salespeople are quite salesman-y and play to people's ignorance. I remember buying a printer here. So I got the salesman to do his job and asked him to point out some printers for me. When I decided on a printer, he tried to upsell me on some gold-plated printer cables or something instead of the normal ones. He said they were faster and worked better. I'm like whatever and took the cheap cables. Well, I guess that's their job. So I can't fault them for that. At least he gave up and didn't try to be more pushy.

BestBuy delivery, installation, and customer service are awful. The saga continues!…read more I first purchased kitchen appliances (refrigerator, stove, microwave, and dishwasher) in January 2023 for delivery and installation in February. The delivery guys showed up with all items on a Friday but complained about not having enough help to deliver and install the items in my kitchen. They left all items in my garage and said they will be back that Sunday to do the installation. They were a no-show. The items never got installed and I asked BestBuy to remove the appliances from my garage. I re-purchased these items from the store Memorial Day weekend (May 2023). BestBuy and I worked out the earliest delivery and installation date of all appliances. That date was July 13, 2023. I had a time window of 7 am to 12 pm. I called the delivery/installation service around 10 am after not hearing from them that day. I was told that there will be only partial delivery and installation will be done on another day. I refused the delivery as this was not what we agreed on. I went back to the store where I purchased the items and rescheduled delivery and installation for July 20, 2023, of all items as the 800-customer service representative was not helpful. On Tuesday, July 18th I got a call from customer service that only the refrigerator will be delivered on July 20th, and they need to reschedule the other items (stove, microwave, and dishwasher) as these items are unavailable. John, the supervisor reassured me that he took care of rescheduling these items and they will be delivered on 7/27. Today is 7/20, and BestBuy has not delivered the refrigerator as promised. I have never ever experienced such incompetency before and hopefully never will. I am frustrated with all this back and forth with BestBuy. Their services are horrible! And for the life of me, I don't understand why they cannot get this right. They lack professionalism. They deserve a ZERO star but that was not an option. A concerned customer

Perfect experience purchasing and installation of a sub zero fridge freezer. The installers in…read moreparticular were fantastic, efficient and expert service. Highly recommend Howard Payne

I purchased a dishwasher a couple of months ago. It's the BEST dishwasher I've ever had. John Payne…read moreshowed me the dishwashers available and explained the pros and cons of each. I had decided to go with a nice dishwasher after having so many issues with the last two I bought. John said he has the Bosch. I decided to go that route too. I have no complaints. That dishwasher cleaned a pit that had been used to cook oatmeal and sat for four days. Amazing. The service technician from Howard Payne who did the installation was very knowledgeable and has been with the company a long time. Great company!

Our Kitchen Aid fridge quit cooling Saturday. Had a tech from Castleberry's come by today…read more Checked unit and reset the computer and unit is now cooling. He told me to let it cool for 24 hours before using and keep an eye on it for a week or so. These new units are apparently very sensitive to changes in electrical current, such as caused by lightning. Also they don't last like the ones we bought in the 70s or 80s! I've always had great service from Castleberry's and would hope anyone who hasn't would give them the opportunity to make it right.

We have used Castleberry's over the years, and it pains me to have to write this horrid, but true,…read morereview. I have overlooked their high prices in the past, telling myself 'but I'm supporting small business'. Not this small business. Not any longer. Today was the last straw. Our dishwasher had stopped washing dishes; it ran, but things were not coming out clean. The 'technician' who arrived was not courteous, polite or kind. I won't give his full name but it begins with an E. Still, I figured people have bad days, things happen in their life, OK. He wasn't Sonny Sunshine today, so what? After some time he said it was the motor that wasn't functioning well, so the water wasn't getting full force. "A new motor assembly is $170". As I tried to run through the numbers of whether it made sense to fix this one or buy new, he says "Oh NO, it's $350 FIXED, $170 is just for the part!". His tone was very rude, and I almost declined to have it fixed, but knew I'd pay a scathing service charge. So I decided to fix the dishwasher. He left. I should have heeded my gut warning to never have him or Castleberry's back in my home again. Ah, hindsight is 20/20... In fairness, I will say that the part did arrive quickly, and he returned in 2 days to install it. Which is where things went downhill... As he's getting things set up, he says he needs to turn off the breaker to the dishwasher to fix it. I inform him that the electrician who installed our new breaker panel hadn't labeled it yet. He *lost* it. "Are you kidding me?? Of course they didn't....now I have to go through them all and it will take longer.." He then LITERALLY fell back and laid down on the floor on his back with his arms at his side, complaining all the while. He then hauls himself up angrily and at this point I take a step back as I am physically afraid. My son stood nearby, watching, scared. I screamed at the kids to get out of the room - I almost sent them outside as I did become physically afraid for us. He was acting like a large, violent child. I offered to have him return another day after I could get the panel labeled. He did not hear, or understand, as he just yelled "If I pull this thing out and it's connected to power, I will get electrocuted, the power needs to be shut off!!" No sh#@, Sherlock, I am aware of that. And you clearly did not listen to me. Afraid though I was, he was escalating and I did not feel like being treated like this anymore. As he continued ranting, I informed him (in a loud voice) that I was sorry this situation was so upsetting to him, but it is not my problem, nor should he be yelling at me. I may have screamed back at him, as if he WAS a child, to do his job. (A wave of confidence and bravery had overtaken me and I was going with it). Something got through to him, because he got it together and calmed down after that. He was not nice, or courteous - he never was - but he was no longer yelling at me. The job was finished rather quickly, and we can only hope it works. And if it doesn't, honestly I wouldn't call these people back anyway. I want to call them or go into the store to report this travesty, but with the holiday weeks coming up that may prove difficult. If I get anymore response, I will update.

While visiting Georgia my daughter took me to American Home Liquidation…read more I love this store it has everything that you can buy at homedepo but, at a better price. The quality is good, the people are friendly and will work with you to make you happy. i wish we had a store in Los Angeles like this one. It's the best!!!. I have bought refrigerators, dryers furniture etc and I'm pleased with all of it. I love this store....Geri from LA

We went to Marietta location. Very strict return policies, even with receipt, undisturbed in…read moreoriginal box, would not take item back (we misunderstood use of product) even with their one time exception as we were gone so two days past 14 day policy. Even if return accepted they charge 20% restocking fee. They also didn't like we had no "account" with them, but would not check if our phone number was in their records.

I was able to get the side by side refrigerator I wanted though the inventory was small (only 2)…read more The price along with delivery, installation, and haul away was a HUGE savings! I was unable to remove the door ice maker to throw away the first few icecubes so I called the store and the phone was promptly answered, I was given easy instructions that worked! VERY happy with my purchase and will be coming back for more appliances soon!

We had a Mixed Experience: Exceptional Plants and Installation, but Design Disappointment and…read moreDelivery Issues. Look at the design and then look at the end results. Wendy Barnes, the designer, basically just put the plants in a semicircle with no regard to the actual size of the plants. On the positive side, he was impressed with the exceptional condition of the plants purchased, which outshone those from other nurseries in the Atlanta area. These plants were not only healthy and vibrant but also free from any rootbinding issues, even in the fall. The installation process, handled by a third-party vendor, was praiseworthy. The team efficiently completed the job in a single day, however, after looking at the plan they should have contacted either the customer or the designer to say are you sure about this. On the flip side, the disappointment stemmed from the design service provided by Wendy Barnes. The rendering she sent depicted how the plants would look five years down the road, but unfortunately, the actual design fell short of expectations, proving unsatisfactory and unappealing. This has necessitated additional spending to somewhat improve the landscape. I appreciate the owner's efforts to resolve this by offering to sell us more plants and personally delivering them the Friday after Thanksgiving. As we were aiming to get the house on the market by December 1, and though we typically handle this ourselves, time constraints led us to seek assistance from ServeScape. Despite this setback, my partner remains open to using ServeScape and possibly the landscape installer again. However, I strongly urge a more accurate representation of plants in future designs. Another notable concern was the placement of the delivered plants, with over 30+ placed directly on the pathway to the house, causing an obstruction.

I had an awful experience despite making every reasonable effort to resolve the issue. I placed two…read moreseparate plant orders using the same information both times, yet I still received the wrong plants. To make matters worse, the customer service I received while trying to fix the problem was extremely poor.