Please note, this review is for a hospital cafeteria, and I'm basing it on the typical quality one should expect from such a setting. It's only fair to evaluate this experience with that in mind, rather than comparing it to a high-end steakhouse. Thumbs Up: Location - Finding the cafeteria on B1 can feel like navigating a maze. However, you should be able to reach it from any elevator, and the directions are clearly marked at every hallway intersection. If you get lost, just ask someone who looks like they work at the hospital for help. Thumbs Up: Breakfast - The café offers a good variety for breakfast, including a yogurt station with customizable toppings, a grill for freshly prepared options, and a station with premade items. Thumbs Up: Breakfast - Prices for the breakfast items, especially the premade options, are very reasonable. Thumbs Up: Breakfast - The cheesy scrambled eggs are light and taste almost too perfect. Thumbs Up: Breakfast - I didn't try them, but they serve the biggest breakfast sausages I've seen. Thumbs Up: Lunch - There's an even larger variety for lunch, including a grill (burgers, fries, etc.), a sandwich bar, cafeteria staples, and some heavier options. Thumbs Up: Lunch - The mac & cheese was really good, surprisingly so. Neutral: Lunch: The spaghetti's flavor was okay, but it was very easy to eat--no need to twist it around the fork. Thumbs Up: Lunch - The dirty rice had a nice spicy kick I didn't expect. It could use a bit of salt, but that's understandable, considering it's a hospital and some diners are on restricted diets. Neutral: Dinner - I haven't been late enough to try dinner service, so I can't provide feedback on that. read more

Bertner Avenue Cafe - Hours of Operation - American Near Me - Houston, Texas

They have a large selection to choose from. The problem is getting in there on their schedule. This morning I was a few minutes late because I was waiting to speak with the Doctor. When I arrived there were a line of people going in all wanting a breakfast item, as I was. There was plenty of food to choose from in the grill area, but they would not let us purchase it. Instead they were putting it in the trash. Why would they not continue to sell what was already prepared? They could just say we are preparing for the lunch and we only have what is here in front of you. When it is gone, it is gone and not in the trash. Just my comments, not sure they will make a difference. read more

Hospital cafeterias have a difficult task and are usually under appreciated. In my own experience, they sometimes have mediocre food and sometimes serve very good food. I must say that they feature friendly and dedicated staff about 95% of the time. Today I had lunch here in the St Lukes cafeteria- which has gone by the name Bertner Street Cafe for many years. My $9 chicken piccata plate came with two sides, a roll, and a drink. They also offered two other specials today: grilled salmon and Salisbury steak. Staff members were all very nice. If you are having a loved one here in the hospital, this café is perfectly acceptable. (Of course there are several other choices nearby if you wish to leave the building.) read more

Not the best, but not terrible. I do like that it has a variety of things available. Unfortunately if you are at the hospital, then whatever food is available there will do. There are different stations available like a sandwich station and a grilled/fried station, a salad station, etc. On the weekend, not all stations are open. I tried the chicken sandwich at the grilled stations which wasn't bad, and I did enjoy the chicken tenders.There was another day that was Mardi Gras theme and they had special entrees/sides that day. I had shrimp and grits with rice, corn on the cob, and rolls on the side. They had stickers with bar codes for each side/entree for these special Mardi Gras ones. On another day, they were serving some Indian food entrees, but I did not try it. They had a lot of drinks available, including bottled water, juice and fountain drinks, and coffee. I did enjoy the coffee. When you first walk in, there is a cold fridge area with a lot of cold sandwiches, wraps, salads, snacks that are available and quick to grab. I never got these but they seem like a good choice for those in a hurry or not looking for a warm meal. They also had a variety of snacks available from bananas to muffins to chips, crackers, nuts. The plastic utensils are in the seating area section, and there were lots of sauce packets like mayonnaise, ketchup, mustard, tartar sauce that are complimentary. Lots of seating available. read more

I was hoping to get something from the daily lunch menu, however they were closed for lunch, so I ending up in the build your own sandwich section. I got Whole wheat bread toasted with mayo, smoked turkey, Cheddar cheese, tomatoes, pickles, red onions, and lettuce. The serving size of turkey was a large, way bigger than you would ever get at Subway. Two slices of cheese. And for under $5 bucks, I enjoyed a great sandwich. Definitely coming back for more. read more

Bertner Avenue Cafe - a half eaten sandwich - American Near Me - Houston, Texas

OK so here's a little history about this Cafe. During, the storm (Ike), They had security guards out front only letting in employees, patients, and family member of St. Luke's. I understand there is a storm going on but there are other people wanting hot food. Seriously? Guards out front? Employees of Texas Children's were not allowed to get food. What's sad is that cafe is supposed to be a joint one so it's not like we had another option. Anyways, ever since the storm basically the majority of the people at TCH have boycotted this cafe. However, I was in a hurry today and this was convenient. One thing I have learned in life convenience usually gets you in trouble, women, food, gas, etc... Like life, take your time and get what you want. Settling will get you nothing but trouble and a tummy-ache in this case. read more

The staff is very unprofessional. From the cleaning staff, the cashiers, the manager T. J. , The MESSY African American women over the kitchen. I have met a few ladies that work behind the counter SERVING THE FOOD, I can and will pick them out if given the chance to. I also met a Caucasian Woman , she was very helpful. The other management staff is aloud to do things and aren't reprimanded because help is hard to find. Especially Good help.. I watched T.J. and the tall thin African American women do some undermined stuff today that just made me smile to myself. If I'm not telling the truth, so let me be. The credit machines were down. They think that everyone is stupid but them. T.J Don't let them get you into that mess. GOD SITS HIGH AND LOOKS LOW. Remember that. FYI , THE MANAGER FROM THE KITCHEN HAD NOTHING TO DO WITH WHAT WENT ON LAST NIGHT OR TODAY. She is probably trying to make sure you aren't on to her. I have never seen a person that just wants and has to have a place. My name is Angela Taylor. My phone number is 281-780-1999. read more

I saw the reviews of other Texas Medical Center hospitals' cafeterias, so I thought I'd give St. Luke's Bertner Avenue Cafe a shout out. Call me crazy, but I actually think it may be my favorite (even topping Methodist...?). It still only gets three stars because 1) it is, after all, a crowded, overpriced hospital cafeteria, and 2) the ambiance is terrible (it's in the basement, meaning no windows, no cell reception, and no escape from that ubiquitous scorched food/cleaning liquid scent). Also, the prices have continued to climb over my time at medical school, and lunch now runs at $6-8, which is not exactly cheap. However, the food is decent, in my experience. I would say the cafeteria has a soul food/southern food bent (although it certainly has the standard salad bar, pizza stand, and sushi cabinet that most places do). Even the Chinese food makes me think of the rodeo. I have to specifically mention the sweet potato pon (don't think about the butter in it) and the fish (which has always been good when I've had it, whether fried, blackened, or baked). I also am a fan of the soft serve machine. But, then again, I've never met ice cream I didn't like... read more

Been in and out for 2 months now. The food is mediocre at best. Mostly stale and the attitude of the ones serving is by far the worst in the industry. They survive only by a captive audience lol. read more

OK Bertner Ave. Cafe - I've been putting this review off for a long time. Unfortunately, my wife and I have been customers of St. Lukes for years. Here's the deal: two stars is all any hospital institutional cafeteria can hope for, right? So just expect that your food arrived at the hospital frozen in a box, and was heated hours ago and has been sitting on the steam table for some time. That's just the way it is. It is a hospital cafeteria. What amazes me most is the complete lack of healthy options (except of course for the over-priced salad bar). Occationally they'll have something that won't cause you to check yourself in to the heart institute immediately upon completion of the meal, but unfortunately, you can't count on it. However, the staff working at the grill can cook up a really good egg white omlet in the morning - something that is definately worthy of more than two stars, and at a very reasonable price. Since (especially at dinner) it's likely that everything within walking distance is closed, or you've already eaten it too many days in a row, just keep your expectations in check and make the best of it. read more

Just purchased a ice cream bar for my family member. It is very hard to get a person not feeling well to eat and on top of that you have to deal with the checkout persons attitude. If you dont like your job leave. Not take it out on everyone else. read more

I've eaten here 10 times or more. Great salad bar. Great soup choices, all homemade. Nice sandwiches and wraps. Grill, pizza & much more. What else could you want. Always fresh food! read more

The staff is rude, unprofessional, argumentative and discourteous. They seem completely ignorant to the fact that they are serving human beings, who more than likely are there for some dismal nature; instead they carry on as if they were slopping hogs on a farm. The food is tasteless and unappealing. By far, the worst hospital cafeteria I've ever experienced in every aspect. Do yourself a favor and walk to Methodist, Chipotle or ANY other restaurant in favor of this dump. read more

Chicken noodle soup was almost tasteless. I was unable to finish it since it was terrible. There is not enough salt in it. It is the second time of my experience there. The first time was also weekend. In addition, cafe employees continued to socialize each other in front of customers. Yestserday 2 women behind the food were talking and did not finish even when I ordered food. She said I can't hear you. Today, 2 cashiers were talking each other laughing and thus it was very slow to check my meals out. read more

As far as hospital cafeteria food goes, it's typical. Kind of gross, severely overpriced, shockingly unhealthy, and banking heavily on your entrapment and supply and demand. I do like the chicken sandwich from the grill paired with sweet potato fries. Tricky to find. read more

I had been eating there since 1988. The food/drinks had always been pricey, even with the employee discount, but enjoyable EXCEPT when the hospital turned it into what I call "Industrial Food", contracting outside vendors to run their cafeterias. I am not sure if Bertner Cafe still has its real live Chefs. How I miss the Breakfast Pizza, the Gumbo, the Jambalaya. Now everything is just expensive industrial food! read more

Oh my goodness, I come from deep southern food and I love their food.Its always full of flavor! I have been coming to this cafeteria since my nephew was born at St.lukes 14 years ago. Since then my daughter has been born at St.lukes(12yrs.ago) my 3 nieces and nephew.Moral of the story their food is still awesome and the staff is so nice and friendly. Thanks yall! read more

The cook was very rude and has toss the beef patty into the grill. He made too many chicken wings and he didn't answer us when we ask a question I will Never Ever go back to the cafeteria in St Luke Hospital oh the chicken wings were good read more

I've been eating here for the last 8 weeks because my partner has been hospitalized at St. Luke's. I'm staying around the clock and Bertner Ave. Cafe is convenient as well as the McDonald's. However, the prices for the cafe in my opinion are outrageously overpriced. Most of the time they are out of biscuits during breakfast, so yoj must be there before 9:00 am. This morning the coffee machine was broken so I had to buy the overpriced Starbucks they have across the aisle, and the taste of the Breakfast Blend was yucky! Some things taste ok in the cafe, hamburgers are great! The sweet potato pone is FANTASTIC, which is served on Thursday's. The peach and apple cobblers are very good also. Stay away from the fried chicken! read more

ONE STAR ONLY and that is for the serving employees only!!!! They are happy people who seem to be happy to be there and have a job!!! The cafe itself is okay BUT severely overpriced!!!!! My family member was in St. Luke's for a month and I needed to be there the whole month... I had to reach in to my retirement fund just to be able to eat at this cafe!!! They consistently ran out of things they advertized on the menus. As far as the patient menu and food go, NO STARS there other then the servers that brought the food up, they get 5 stars!!! The menu for the patients is very misleading and the patient is lucky if they get what they order!!! The telephone personal had a few caring people that took the order from the patient, but most were pretty rude and getting a supervisor to talk to at this cafe, is impossible!!!! Shame on this cafe for the way they treat the helpless patients in this hospital...........Oh and there is a sign in this cafe that says to let them know how they are doing!!!! LOL TRUST ME, THEY DO NOT want to know, you can't talk to anyone that would be even able to help matters!!!!!!!! read more