I am very disappointed to say the least with the level of customer service at the Berkeley Eye Center in Tomball Texas. I reached out to the Center via phone and via fax several timesf or three days so that I could have a medical release form sent to me. I spoke to three different receptionists and they all stated they would send the fax over. I also faxed my request twice and never received a reply or the form that was needed. I called your office today and it was closed at 12:00. I have a scheduled appointment with an ophthalmologist for tomorrow. But they wont have my records. Shame on you for the poor customer service. Going forward I will not recommend this office. I realize your office gets busy, but dont tell the patient you are going to send it right away and it was never sent. A very disappointed former patient...... read more

I have requested by email for an eye appointments 2 different times in the last 3 weeks. I was referred, Because I had lost my left eye due to cancer And I am in need of new glasses that will help my vision due to losing my left eye. read more

I was very impressed from my first phone call to the receptionist. She was so nice and professional and it was very easy to find an appointment that worked with my schedule. She listened to my problem and explained to me it would be best to see if my prescription had changed since my last eye exam. I was extremely happy with Dr.Reid and his staff members. Everyone was courteous and seemed happy to be working there. I manage a dental office myself and I am not usually impressed with other medical offices but this one really did the job! Great office with great people. read more

I've gone to Berkeley Eye Center's for cataract surgery with Dr. McCauley. He is awesome. In early April I had some written a vision problems and to do this I had to go to Kingwood's office. Very good on the cOVID-19 activation and only saw one patient at a time. Had to go for a recheck and was able to get into the Woodlands which is close to home. Also excellent with how they were handling the COVID-19 situation. I was scheduled to see a doctor for a recheck on my I got a call that he was not seeing patients in May and I would have to go to Tomball. This was bothersome to me. I guess my eyes weren't that important since he can take the month of May off. read more

I had been with them for 5 years and when I called with an emergency they told me the specialist I needed was not available in Tomball but might be at another office. I asked if they had could tell me which office and they told me to call around. I was on my own. Fortunately I found someone with whom I had never dealt who helped me. read more

First time at Berkeley and saw Dr Bond who was excellent. My wife and daughter recommended going as I am tired of experiences at cheaper eye centers. Nick was my ophthalmologist and was outstanding. I do eye glasses and pleased his selection and service. We highly recommend this office for eye care needs. read more

Recently, my husband, middle son & I visited for our yearly eye exams & eyeglasses. First, Dr. Bond is phenomenal! He is prompt and courteous. Very professional and made my family feel at ease with the process. The next step is the optical area for eyeglasses. I highly recommend Ms. Ty. She is professional and goes above & beyond for her customers. I wouldn't work with anyone else! Thank you! read more

It had been several years since my last eye exam and the staff here at the Tomball location are very professional, friendly and kind. Dr. Bond is a great doctor with a funny personality. He made me laugh quite a bit. Ciara is wonderful and honest as she helped me choose my frames. I tried on a couple of frames and she agreed with me and went with my first pair. She is awesome! I love this place and can't wait for my frames to come in. Next, I will be going to the Woodlands location to get my eyes measured for LASIK :). Super excited!! read more

Just leaving appointment and have to give a shout out to Nick who helped me pick out some great glasses. The whole staff was so friendly and helpful I didn't even have to get my eye's dilated because they use the new optomap. Great place to go for all your eye care. Can't say enough about how nice the staff is from start to finish. They were fast efficient and friendly. read more

Not kid friendly well never come here again there costumers that I saw were in there pajamas was going to spend over $500 but due to the staff can't handle a toddler melt down after a 4 hour wait I'm very disappointed waste of time read more

I have been a patient of Berkeley Eye Centers for nearly twenty years. We transferred to the Tomball location about five years ago. Our experiences have always been top-notch. Dr. Bond is thorough, and will take the time to answer any questions that you may have. He went over the optical mapping with me and explained all of the details. Additionally, Ty in the optical department is outstanding. She is so knowledgeable and courteous--a true asset. She helped me understand the vision benefits of my new insurance, and I was very pleased at the final cost. We will continue using Berkeley for all of our vision needs! read more

Great experience with Dr. Bond and staff. Everyone is very kind and professional. Optician, John Perez was super helpful in trying to get my lenses right even when I didn't even use them and went through an online retailer. read more

I was in desperate need of glasses. Another doctor who I had gone to had quoted me almost $500.00 for glasses and that only covered the frames and lenses. John at Berkeley looked at my insurance and was able to get me everything my insurance would cover on the premium side, plus transition lens for under $400.00. Got way more and for less. THANK YOU!! read more

Went in to make appointment expecting to make it at least a week out but they were able to see me in the afternoon, which was a future time saver for me. When I returned I handed them the paperwork and briefly waited and they took me back before my appointment time. Everyone was professional. Dr. Bond took his time and answered all my questions. Very nice place.I had a very pleasant experience. read more

I have been going here for years, and see Dr. Bond. I have always been satisfied. Their hours are a bit challenging but other than that, I am happy. The Dr. seems very knowledgeable and the staff is very responsive and nice. I also had Lasik surgery done here and was pleased. read more

I was very happy with our appointment. I completed our paperwork online so there was a minimal wait before we were seen. We also got our glasses at the same place so it was very convenient. The staff was very helpful and friendly. I would recommend this business to family and friends. read more

Awful! Every time I make an appointment they cancel it because the dr calls in sick. Every.time. A DR who can't make it to work....very reliable...sounds like a true professional. Not. read more

I do not recommend this place. Their warranty is poor and exam service is bad. If you are going to buy eye glasses from them make sure you know exactly what you want. I picked up a new pair of glasses which was ridiculously small for my head. Its bifocal lenses also bothered my vision. I brought it back the next day and asked for a warranty replacement. They refused by the reason that my insurance does not allow them to charge a second pair! It seemed to me that this store let greed clouded any good business sense. It charged $443 for a product that cost $50 to make then ditch customer satisfaction. A refutable business would offer a replacement for a fee to recover the actual cost of the material and labor of the lenses (understood that the lenses are customized). The offer doesn't cost them any money but only gains customer satisfactions and better return and referral rates. Call it a time limited (1 or 2 weeks) satisfaction guarantee policy and it would separate them from other eyeglass businesses. As for Dr. Bond, I could not share any good comments similar to others. He rushed me out of there after 5 minutes. He didn't exam and explain the opto-map that I paid $18 extra for. He didn't check my lenses' power. When I am a new patient, that kind of service told me I was not welcomed there. That is exactly what Berkeley Eye Center Tomball will get. It will lose me and four other potential customers. My wife and three children are all wearing prescription glasses. read more

Very impressed!! Having been in contacts and glasses nearly my entire life, I know a good Eye Center when I see one. The staff was very friendly, professional and exhibited excellent customer service. Dr. Bond was very patient with my questions and concerns. He took the time to explain everything and helped me better understand my vision needs. I would highly recommend this facility if you are looking for a friendly and knowledgeable Optometrist. read more