Very poor experience despite having an appointment. I called…read moreover a week in advance to ask whether I should make an appointment or walk in. I was explicitly told I must make an appointment, so I did--scheduled for March 2nd at 11:00am. When I arrived and checked in, there was one appointment ahead of me and five walk-ins. By 11:30, staff began taking additional walk-ins instead of honoring scheduled appointments. When I politely mentioned that I had an 11:00am appointment, the lab tech responded rudely and told me I would have to wait, without explanation. If this location operates on a first-come, first-served basis, appointments are misleading and a waste of patients' time--especially for those who have taken time off work. I understand delays happen, but basic courtesy and clear communication matter. I ultimately had to leave and will not be returning.

Last time I was here at the pharmacy the line was 17 deep behind me. I have a picture to prove it…read more Today, I am 45 minutes into trying to fill a simple prescription. I need to go somewhere else. On one hand, I congratulate them as to how busy they are. On the other hand, they really really really need to fix this. If there's any place else, you can go, go there.

These bad reviews are obviously from people that don't understand how a pharmacy works…read more There are quality control processes to keep patients safe. It takes time. This isn't a fast food joint! They are always professional and polite. Ashley, the lead pharmacist is terrific!!

This was my first time at this CVS location. Most CVS stores are well stocked and have good prices…read more This CVS has both, AND friendly, efficient employees. I was impressed by the open aisles, and great selection. It's also well lit so these old eyes don't have to strain. During this pandemic, and any time of year to keep people safe, signs remind patrons to keep products sealed - not to open and test. CVS is usually good about taking back products that do not please, so there is no reason to test personal items in the store. Andrew checked me out efficiently, and in his eyes I could see the smile his mask was hiding. He was also friendly & polite. The store has lots of parking, and is easy to get into off off Bruce B. Downs. Getting out to go south might be a little tricky, but it's doable!

I had to switch my prescriptions to Walgreens due to insurance and every time I've come the line is…read moreinsanely long. Inside and out. Waiting 30+ minutes is absolutely ridiculous. You are obviously doing something wrong here. I've gone to CVS in Target for years and years and I've never waited more than 5 minutes. If someone is in the drive through and you can't fill their order in a timely manner we, have them move up so the next person can get their prescription! Maybe a line for drop offs and one for just pickups? I should not have to wait 30+ minutes to pick up a prescription that is ready. I'm likely switching back to CVS and I will pay the small additional fees.

Shorter girl with dark hair (pulled back) at pharmacy counter is not friendly and should not be…read moreworking with customers. She rolls her eyes and is clearly not happy. Clinic said they would fill my script in 20 minutes (antibiotic for bad sinus infection). Waited 30 minutes and now she tells me 40 more minutes, with an attitude. She said they don't just fill clinic prescriptions (from literally 15 feet away at their clinic) unless you come tell them to. Now she just told another 30 minutes. WTF? I guess I will just sit here longer coughing and spreading germs because they clearly are not about the customer being sick who was seen at their clinic. Now 1 hr and 10 minutes. They are filling scripts faster for people coming after me and asking. EPIC FAIL WALGREENS PHARMACY. She is not a people person and needs to adjust her attitude to not be a witch.

Drive thru pharmacy service is excellent. Friendly and Professional. With quick service even when…read moreother are in line. Steve

Avoid. My physician called in an Rx for a common sleeping pill, sublingual. No updates for 3…read moreweeks+. Drive over (15 min each way) and they are closed. Why not call? You can't talk to anyone in the pharmacy. Drive over today and they tell me they can't get it from supplier. I then called Walgreens, spoke to someone and they will have in a few days. And a few dollars less expensive!

My favorite Walgreens! I always like this place. The pharmacy is usually pretty quick. The staff is…read morenice and helpful. They try to go as quickly as they can with checking people out. My only wish is that they weren't so awkward about making people with cosmetics check out in cosmetics. An employee in cosmetics told me once that they work off commission. Seemed odd. But either way, i still love this store.

had a really frustrating experience at Walgreens this morning. The employee who was supposed to…read moreopen the store at 7 a.m. was extremely dismissive. He told me, in a condescending tone, that it was too difficult to open the store, and I had to wait. I expected to get in by 7 as promised, but instead I was left waiting. This was really unprofessional and disappointing.

I've been using RX Express for years and they've always been very helpful, my prescription is ready…read moreon time and Ray is always available if I have any questions.

Not sure why express is in the name here because this place is anything but. My doctor called in a…read moreprescription on Monday morning at 9 AM when I called 24 hours later to find out the status I was told that the prescription had not been called in. So I called my doctor again to have them call it in. The pharmacist stated they would call me once they had. I waited a week called back and was told it wasn't in so I called the doctors office once again to find out the issue. Received a text to call the pharmacy back as they had an update to my prescription so I call after being on hold for 15 minutes I hang up and call again only to be hung up on. Called again as it's a prescription that is needed and this is the only compound pharmacy close by me. Finally speak to someone that basically asks if I want the prescription. After calling for 2 weeks of course I want the prescription. This seems excessive for a business that doesn't appear to have a ton of customers. Reading the previous reviews it seems that they are all happy coming here HOWEVER I was not impressed. Really concerning that a 100 dollar prescription takes weeks to get and then 3-4 days to make. Would rather go to walgreens or cvs and have them compound it for me as this place is not very customer focused in my opinion.

My husband purchased bed rails for his mom but they were not the correct thing. He also purchased a…read morewalker tray that did not fit. The lady stated only exchange, no credit given, no returns. Being a nurse of 46 years, this is ridiculous since nothing was opened. I am a believer is Amazon. They do the HSA AND paperwork for insurance. Plus free returns. Can have products within 24 hours. This is a pathetic company. Save your time and money!

I called Graceland Pharmacy to inquire about a new rolling walker for my father. Gina was able to…read moredeliver a new one within one hour. The service was outstanding!!

This is the best walgreens pharmacy to go to I moved from collier after they lost 1 of my scripts…read moreand after waiting in the drive through for over a half hour just to drop it off no less.The people here are so friendly and the pharmacist Sara is so knowledgeable and caring she has been an angel to me going so above and beyond for me so many times between answering all my questions and even helping me get better prices on my heart meds not many people care and I am so grateful and happy to have found her and this pharmacy and even though I am moving to Zephyrhills I will still be keeping her and this as my pharmacy since good people are so hard to find.

Everyone is super friendly and almost always have a smile on the face. Not to mention it's nice…read morewalking in and many of the employees remember me by name.

This was one of the worst experiences ever. I have a cornea transplant and I was in pain, waiting…read morefor my medicine. They told me it would be ready at 3 PM. When my brother went at 3:10, they said the system was down. I called the pharmacy multiple times and they hung up on me twice after making me wait a long time. I sent my mom to the store and the system was working, but the employee was very rude and unprofessional. I called my mom and she put me in speakers to explained this was the third time trying to get my medication and that I was in pain, the employee started yelling at me. My mom asked for the manager and the other lady's name (Black woman with black hair and blonde highlights). Right away she took off her name tag. The meme she give my mom was Tamara, but I'm not even sure that was her real name Because she take of her name tag. This pharmacy has no respect, no compassion, and no professionalism. Delaying medication for a transplant patient is unacceptable. I will never go back to this store.

I rarely write reviews, but my experience today left me shocked and angry…read more I received a call from the pharmacy letting me know that my insurance wouldn't cover the medication prescribed to me for an urgent and painful medical issue. Instead of offering support or guidance, the pharmacist (or pharmacy tech because I wasn't given a name) coldly told me that I needed to call my insurance, find out what they would cover, and then contact my doctor and ask them to send in a new prescription. Let me be clear: I'm the patient, not the middleman. I'm in pain. I've already spent weeks navigating the healthcare system trying to get relief, and now I'm being told to run around doing the job that should be handled between the pharmacy, the doctor, and the insurance provider. The tone of the call was dismissive, robotic, and frankly insulting. It felt like they were saying, "Not our problem go and figure it out." No compassion, no attempt to help, just a wall of indifference. This is a pharmacy--a place people turn to when they're sick, hurting, and vulnerable. It shouldn't be this hard to get medication or at least be treated with respect. Walgreens, do better. Train your staff to care because right now, they're just adding to the pain.

Very bad service at 3:50 pm 01/20/2024 . The attendant at the pharmacy was very angry and she…read moredidn't want to help me to find a medicine at the shelves. That eas a single question. Very bad serviceat Hillsborough vs. Memorial site.

Completing a fedex return per the original vendor Rothy "No Box No Label needed" this store refused…read moremy return because there was no box! DISSATISFIED WITH THIS LOCATION