I really wanted to give this Walgreens more stars, but their shortcomings exist here, as with almost all Walgreens/pharmacies, but are quite painful the majority of visits.
The most positive part of the experience as a patient with multiple chronic illnesses where I am here constantly, is the people behind the counter in the pharmacy. They know me, they take care of me, as a human suffering at the hand of life-altering medical conditions, to those that actually care about me here, I am not just another number, and that MATTERS. When you're around doctors, nurses, technicians, and people in the medical field, you often get lost as just another patient in this world. Few actually stand out and make a difference in my healthCARE.
Christina will know me even over the phone as soon as I mention my name, she's such a sweetheart, she tries her best to help me out, and we even chat about our lives since I am there all the time.
Nancy has also been an angel in helping me with my complicated prescriptions, doctors, paperwork, and insurance hoops we have to jump through to get me the care I need, all the girls I mention here have been helpful, as it was initially a horrid, tearful mess trying to establish my care here after moving down to this area from our of state. There is another manager-type/head pharmacist who helps out these other ladies when they have questions, she is a shorter blonde lady, and I am pretty sure she knows me well too, she is great. There have been many complications with insurances, and co-pay cards and they do their best to help get me the best care.
Recently, the late evening shifts, we have encountered the opposite. Which just makes the whole long-waiting situation more excruciating for everyone. There was an African-American woman with incredibly long hair tonight who was quite rude through the drive thru late Sunday night, but her name badge around her neck was flipped around. It just made an already difficult day, more challenging.
There also has been a matter of clerical error with billing where I have been charged a significant amount MORE than was supposed to be, and they have assured me multiple times they're looking into it, and there is nothing more I can do, but it has made no progress, so I fear they are just saying it to placate me.
Also, more often than not, there is a severe lack of help for customers, resulting in very long lines, extensive wait-times, very frantic & stressed out pharmacists, technicians, and anyone behind the counter as they attempt to make a dent in helping the multitude of irritated, impatient customers. They need to hire more to work in this department. I have been going to Walgreens for several years and fear the need to change to CVS or a different store if we keep experiencing these constant issues.
Please, hire more people in the pharmacy, and fix whatever telephone issue is happening because when I call I get disconnected frequently, and a lot of the time I get transferred, someone picks up the line and immediately hangs up. That is just plain rude. read more
