I had to switch my prescriptions to Walgreens due to insurance and every time I've come the line is insanely long. Inside and out. Waiting 30+ minutes is absolutely ridiculous. You are obviously doing something wrong here. I've gone to CVS in Target for years and years and I've never waited more than 5 minutes. If someone is in the drive through and you can't fill their order in a timely manner we, have them move up so the next person can get their prescription! Maybe a line for drop offs and one for just pickups? I should not have to wait 30+ minutes to pick up a prescription that is ready. I'm likely switching back to CVS and I will pay the small additional fees. read more

Walgreens - Only 1 lane open. Been in line for over 30 minutes. - Drugstores Near Me - Land O Lakes, Florida

Shorter girl with dark hair (pulled back) at pharmacy counter is not friendly and should not be working with customers. She rolls her eyes and is clearly not happy. Clinic said they would fill my script in 20 minutes (antibiotic for bad sinus infection). Waited 30 minutes and now she tells me 40 more minutes, with an attitude. She said they don't just fill clinic prescriptions (from literally 15 feet away at their clinic) unless you come tell them to. Now she just told another 30 minutes. WTF? I guess I will just sit here longer coughing and spreading germs because they clearly are not about the customer being sick who was seen at their clinic. Now 1 hr and 10 minutes. They are filling scripts faster for people coming after me and asking. EPIC FAIL WALGREENS PHARMACY. She is not a people person and needs to adjust her attitude to not be a witch. read more

One word..."incompetence". Dr called in prescription. I went to Walgreens and was told to have a seat. 40 minutes later I received an email advising there was an issue with my insurance. I called the number in the email while sitting there. Does anyone believe in customer service down here? read more

I can count on every prescription I try to fill thru this Walgreens to have a problem, *not* related to insurance or the prescriber but as a result of poor management and broken processes at the pharmacy. Extensive delays, lack of follow through, poor communication, rude staff and wait times of up to an hour on the phone. Every time, without fail, there is a problem. read more

This review should be a -10 for how incompetent and rude all the pharmacy workers are, including the pharmacist. I was told my prescription would ready by 11:00 am. Then they said via message it would be several days. I called and they said 5:00 pm. I called at 7:00 and they said I had to wait 6 more days. The pharmacist (a male with Indian accent) told me to stop calling because he wasn't going to give it to me until the 4th, if I wanted I could take it some place else. Unfortunately Walgreens is the only pharmacy my insurance allows me to go read more

I really don't ever like writing bad reviews because I never have been bothered enough too. However, I went to my pharmacy at this Walgreens today 2/4/24 around 8:40. I understand how this could be a frustrating job but the young lady who "helped" me was extremely aggressive and rude. She rolled her eyes and boarder line raised her voice at me when she was inputting the d.o.b incorrectly. I did say something to the store shift lead at the time. Absolutely ridiculous read more

I came in for a vaccination at 11:00 and was told to come back at 2:00 because the pharmacy manger was to busy. I returned at 2:00 and was told that I would have to wait until 3:30 and he would reassess. the pharmacist was trying to just get me to walk out because he did not want to do my vaccine. As I waited the drive thru and lobby was completely empty. read more

If I could give 0 stars, I would. I have never before been treated so poorly by staff. If you don't want to help people, don't get a job in health care. Whoever is currently working the drive through pharmacy needs a reality check and to maybe learn what it means to be kind and have patience. I too worked a Saturday today and I understand how that might not be what someone wants to do, but I would never treat/speak to someone the way I just was. The kicker is I was still going to say "thank you for helping" after receiving my rx but she didn't even give me the opportunity. Just slammed the prescription in the box, opened it to the outside, and stormed off. read more

This Walgreens always has an30min hold to call into the pharmacy. They never want to fill prescriptions on time. I have a brother on life support and cannot wait at the pharmacy for prescriptions since I'm caring for him. They always want to fill the following day or have to order even though he regularly fills the same medications. I asked them why they can't keep his medication in stocks and they said it is expensive and they don't want to get stuck with it. Poor management. If this pharmacy is so busy then they need to get more help and have someone dedicated to answering the phone in a reasonable timeframe. read more

There not that helpful... tell me the whole story don't just take my prescription make me wait. The manager is nice but pharmacy not so much! read more

The store is fairly clean upon walking in. The staff and Customer service department is another story. There is a fedex center where you can ship out items and the info I was provided was that no shipping label had to be printed or I would have gladly printed at home, but because I saw a QR code only needed to be provided, I did not print one. Upon entering and bringing my item in I was immediately told "oh we don't print it here", without even asking another associate about it as if things couldn't have changed. I told the associate leader that it specifically said "no need to print label" and still was told "we don't print here, you can go to the Walmart down the street". I feel that if this is the case than they should notify customers that so they aren't wasting time or going in circles. Fair warning to always print everything out. read more

Walgreens - Walgreens - Drugstores Near Me - Land O Lakes, Florida

Terrible pharmacist. She is so rude. I am visiting family and had terrible tooth pain. She wouldn't fill my pain med script just my antiobiotics and made me drive up the road to a different pharmacy in pain to get it filled. read more

If I could give this store a zero I would. They are the rudest people. They need to trained on customer service. I can definitely see why they have a 1.6 rating. The manager is so rude so no wonder the employees are. I will be transferring all my prescriptions to Publix. I will not give my business to Walgreens!! read more

Absolute worse pharmacy I have ever been to. We keep going there because it's close to our house but I'm done. They never have common prescriptions and then when you inquire to see how long it will be, they treat you like you're such a burden. If your insurance can go anywhere else, go there. This Walgreens is ridiculous with incompetent rude staff read more

Made a reservation for the COVID shot. Filled out my paperwork online. Arrived 25 minutes early. I was told you can just walk in. They don't take you at your scheduled time. Why bother making an appointment? .People were wailing in and taken before me. I waited for about an hour. The tech apologized. Just a strange way of conducting business. read more

Terrible costumer service. Starting from the pharmacy the reason I switched to CVS. Most staff here are incompetent and hate their job and it shows the kind of service they are providing. We just got my 12-year-old passport photo taken there and we asked to get it redone and the manager who took the photos at that time said what's wrong with it? if it passes through the system then its fine!(with an attitude) and my 12 year said its ok mom let just go, if it wasn't for my daughter standing and listening to the conversation I could rip her a new one the manager was rude on her approach she acts like she hates her life and working there and can't be bother to stretch herself and extra mile for a good customer service. read more

Worst pharmacy, terrible customer service- rude, hung up on me twice, horrible phone etiquette.

I've been filling my prescriptions here for years. The turnaround time is typically good and I've never had an issue getting my medications filled. The customer service is outstanding if you run into any issues with the insurance company. Only negative thing is that this is not a 24 hour location. read more

This place has to be the WORST pharmacy ever!!!! From the techs to the pharmacy!! Customer service sucks and pharmacist isn't any better read more

Horrible service. They do not care about the people they serve. Switch to a different provider.

I like Walgreens. It always seems to have whatever random stuff you need, at the time you need it. Aside from the normal toiletries cosmetics and the like that drug stores are known for, Walgreens has quite an assortment of other stuff. This particular Walgreens is well-kept, well-organized, clean, and the staff is friendly. We came of the specific purpose to pick up a few items which we needed, and of course we left with that plus several other random things. A bag of turkey jerky somehow jumped into my basket and we ended up with that as well. The prices are fair at Walgreens, it is very convenient, they also have a Rewards program which you can earn discounts and money back on purchases. Sitting at home one evening realizing you are out of milk? On the road heading to a party and realize you forgot to pick up something to bring? Hungry for some turkey jerky? If you answered yes to any of these questions Walgreens is certainly not far from wherever you are. read more

Horrible photo center pictures - NEVER ready with the estimated pickup time . Go get your pictures done at another store NOT here

They'll lie to you. I was told by the pharmacist that a popular medication I was prescribed was discontinued, so I called my doctors office for an alternative. The Dr. advised me that the medication was not discontinued, and after they researched it, that Walgreens was on a credit hold with the drug manufacturer. (They didn't pay their bill) I went across the parking lot to Publix and their pharmacy filled the prescription faster, and with no issues. The pharmacist at Publix said people tell them this happens at Walgreens frequently. read more

This Wallgreens Pharmacy is by far the worst pharmacy I have ever been to, I was told they were having problems with my insurance covering my medication but that they were working on it so I waited, 3 hrs later still nothing so I went to the Walgreen pharmacy and was told my insurance would not cover my asthma medication, they had no reason for why I wasn't notified so I explained I need the medication ASAP and I'm willing to just pay cash for it and they tell me they are backed up and may take a few hrs, by now I'm glued to my phone waiting for the call that my asthma meds are ready and I get no call, next day I call only to be told that it's been ready, never again! Thank you wallgreens for absolutely nothing!!! read more

terrible customer service .. they did not believe my husband when he said the price of his cough medicine rang up incorrectly ..blonde haired employee who was working in photo (not sure of her name) was extremely rude and appeared miserable. She was trying to persuade my husband to believe that the price on the end cap was the price with the manufacture coupon (that was taped to the box-use now coupon) taken out . . That is 100% incorrect.. the 2.00$ coupon should be off the sticker price on the shelf . That's just obvious. Nice try. After arguing back and forth and wasting my time We got our money back and left. Will not be back here. read more

Horrible customer service,staff is poorly trained and management is no better,will never be returning to a store that contradicts all that Walgreens is supposed to stand for read more

I'm am so tired of trying to pick up my prescriptions. I have two insurances and they can't seem to coordinate my benefits. They call and say it is ready to be picked up all is fixed. I drive over and nothing is ready and they scan my insurance card again. Now I'm out of my meds!! Frustrating. read more

Always clean, neat and organized. Friendly staff always looking to help you out. Pharmacy can be slow at times but what pharmacy isn't? It's usually a quick in and out stop and then in your way. read more

Walgreens has very friendly staff and has recently remodeled this location so that it looks more modern. They have good sales on vitamins if you use your Walgreens card. Luckily if you forget card, they can look it up by phone number. They don't carry everything, such as but thermometers or betty pots without the prepackaged saline solution, but they sell things like cow slippers, sock monkey mittens, and holiday decorations.... read more

My 16 year old had a major dental surgery. We went in to Walgreens to get his pain meds. I asked them to put a rush on it as his pain meds were wearing off now that he'd been out of surgery for an hour. They said it would be ready in 15 min. We took a seat and waited. My son's pain level after 40 min. Of waiting was so high he began breaking out in hives all over his face,neck and back. I stood at the counter asking where his meds were. Customers were looking at my son and asking if they could help somehow! They didn't fill it for over an hour! I will never return! read more

They failed to call and let me know my child's **much needed** medication wouldn't be in for another 2 days. If they would have called me earlier to let me know I could have gotten this taken care of before the other stores closed for the night and before the holiday the next day when everything is closed. So now, my child has to suffer for 2 days without a medication she really needs. The guy was not helpful at all and completely rude. Will be switching to Publix pharmacy ASAP. read more

Slowest pharmacy twice now, I will not be returning here again. I have used various other Walgreens, CVS, Publix, and I won't make the mistake of using this one again. They say 20 minutes and it turns into an hour or more. I would have left zero stars if that was possible. read more

This review is about the pharmacy only, AND is from a true post-customer! 1. You wait minimum of 10 minutes for any representative to address you at the drive-thru. 2. Pharmacy has lost my prescriptions more than once. 3. The second time it was "lost" the pharmacist, I requested to speak with him, claimed that it was too soon to refill. I told the pharmacist I had given the representative the new written Rx from the doctor. This was after waiting 2 days for the refill with no explanation but telling me it would be ready at a certain time, which it was not after driving to the pharmacy. The last attempt was the direct conversation with the pharmacist at the window after waiting 20 minutes for his appearance. Friday afternoon after 5PM (Doctor office now closed) to tell me He would have to call the doctors office to get a refill because my Rx had no refills left. Are you kidding me, I just went through this. I called a pharmacy out-of-network that begins with a 'P and ends with an 'x' in the same shopping plaza. Long story as short as I could make it. Publix filled my prescription after several attempts to get the paper Rx back from Walgreens (I guess they were able to find it!) They transferred it to P....x, only with my constant calling Walgreens pharmacy to get them to send it on. I got my Rx filled the next morning at P....x I WILL NO LONGER USE THE SO-CALLED 'PREFERRED PHARMACY' NAMED WALGREENS TO GET MY RX'S FILLED OR REFILLED. I ALSO AM SENDING A COPY OF THIS TO THE INSURANCE AGENCY. FYI - the Rx turned out to be cheaper, without my insurance at P....x. I told my story to friends and family; out of 12 people only one had anything good to say about Walgreens in one way or another. read more