I expected professional and respectful customer service from an establishment in New York City. I have been coming to this location for over a year, often purchasing meals for people experiencing homelessness. I have spent a considerable amount of my own money trying to help people get a good meal.
I am a native New Yorker, journalist, photographer, and videographer, and I speak Korean, Chinese, and Japanese. Unfortunately, my experiences at this location have become increasingly uncomfortable and disrespectful.
There have been occasions when staff appeared to have a problem with my phone being set to Japanese. I have also heard comments from staff while approaching the counter that I found extremely disrespectful. As a person of color, I found this behavior unacceptable.
I have documented some of these interactions on video. I have also experienced what I believe is inconsistent treatment when picking up Too Good To Go orders.
On several occasions, I showed my Too Good To Go order and was told to wait, while I observed other customers being treated differently and being given choices regarding their food. I have also experienced staff selecting a bag for me while other customers appeared to be allowed to choose theirs.
I have already submitted videos and photographs concerning these experiences to Too Good To Go for review.
Another concern is hygiene. I do not understand why a staff member would handle my phone to confirm my pickup and then immediately return to handling food. My phone is used throughout the city, including public transportation and while I am working. From a food-safety standpoint, I believe employees should follow proper hygiene procedures after handling customers' personal devices.
What concerns me most is that these situations have happened multiple times, and I feel I have been treated differently from other customers.
I have spent a lot of money at this establishment specifically because I wanted to help people who are struggling and experiencing homelessness. It is extremely disappointing to feel disrespected while trying to support a local business and help people in my community.
I have posted video discussing some of these experiences, and I have documentation available. I hope management takes these concerns seriously, reviews the available information, and ensures that every customer is treated with the same level of respect regardless of race, background, language, or appearance.
I came here trying to support your business and your community. I genuinely hope you choose to treat every customer with respect. read more