I came to Bent 9 when it was at its old location, and I was searching for some wellness and support as I was overwhelmed being the caregiver for three people at one time. I came to Bent 9, right after my father died of cancer and dementia and did a trial membership and fell in love with the studio and the intimacy of it. I only got the chance to attend a couple classes, but still wanted to immerse myself in yoga as a means to try to help repair my physical and mental well-being. I waited until there was an unlimited class offer. I paid for a year of unlimited classes and alerted the owner that I would not want to start the classes until after I had returned from a trip that was already planned and tied up matters with the recent death of my father.
I attempted to try to start the membership three months later. I attended one class. And then I attended another one and did not realize that the class I had chosen was one of the hardest and I ended up injuring myself and had to pursue getting treatment from a chiropractor as a result. I did not realize that I had opted to participate in one of the most difficult classes they offered until the damage was done. Nor was I screened or coached before hand.
I appealed to the owner, And asked if we could push the start date of my membership back again or actually freeze the membership, and she complied by pushing it back for three months. At this time, my spouse was quickly declining from early onset genetic Alzheimer's disease and I had been forced to give up my career, the pursuit of my psychology degree and my Internet business to be a full-time caregiver for my spouse and my mentally handicapped sister. I needed yoga more than ever at this time. Unfortunately when the three months elapsed my spouse had declined even more, and I contacted the owner again and asked if she would just freeze the membership for me until I was actually able to use it. She pushed it back another three months. I was not able to get freed up from my home and having to be a full-time caregiver to my spouse that was declining faster than ever.
And instead of simply complying with what should have been a simple request, supported by a very valid reason to freeze my membership, the owner just decided to keep the money for a year of pre-paid classes, and pocket it.
I don't care what anyone says, I have managed health clubs and freezing a membership is a very easy thing to do, and should've been especially simple given the circumstances and also that I provided valid explaination for the reason why I was unable to attend. The owner could've literally put the money that I paid into a bank account and MADE interest on it. And instead? She just decided to keep my money and not do anything.
Not the type of business that I would like to be associated with let alone ever give any money to. There are other studios in town with more mindful and compassionate ownership.
In closure, my spouse died in April. And I was just revisiting my FB memories from originally writing about all of this and wanted to share them. The owner of this yoga studio should be ashamed of themselves. read more
