I recommend you stop by, if for nothing else, you'll get a kick out of how a business stays in business when it represents itself to the public in perhaps the worst way ever. I approached the counter to find two employees leaning on the countertop who couldn't be bothered to even acknowledge my existence. When I finally tried to order, I was met with a blunt 'you can't have that, it's not available,' followed by a dismissive 'Is that it?' as the only other words spoken. If you don't want to work a morning shift, don't take a job that serves breakfast at an airport. While the sandwich itself wasn't terrible, the absolute lack of professionalism and basic courtesy ensures I'll never return. A perfect example of a business succeeding in spite of its best efforts to fail at service. read more

I'm a sucker for a good soft pretzel, especially when I'm stuck in an airport and the food options are overwhelmingly uninspiring. So when I saw Ben's Soft Pretzels, I stopped in for some flavor and ordered an Original Jumbo. Big, wrapped in paper, the scent of warm pretzel had me looking for a seat so I could dig in. Warm, doughy, with just enough salt to add flavor but not overpower the pretzel. Not greasy with oil or butter, it was exactly what I needed to get me ready for my flight outta Indianapolis. If you're at the Indianapolis airport, go get a Ben's Pretzel - you won't be sorry! read more

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1/22/26- Looking for something small and light to start the morning.. Not too many options for what I was searching for.. mainly breakfast sandwiches.. read more

Ben's Soft Pretzels - Pretzels Near Me - Indianapolis, Indiana

Our flight was diverted to Indianapolis, and we were given a food voucher from the airline. It wasn't going to be a long layover so we grabbed a couple of pretzels from Ben's soft pretzels. They were fresh out of the oven. Cooked perfectly and definitely hit the spot. Priced at $6.19 which was pretty good for the airport. read more

Ben's Soft Pretzels - Pretzels Near Me - Indianapolis, Indiana

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I love the absolute fuck out of their pretzels. I love pretzels baseline so I do feel qualified to have an opinion about them. I've had the Pennsylvania ones, the Germany ones, the homemade ones and literally nothing compares to Ben's. Having said that, this place was a bit disorganized. They didn't have probably half of the menu which wasn't big to begin with. I got the most basic shit: a pretzel with the only 2 sauces they had regular mustard and nacho cheese. Then I got one more pretzel bc why not? The pretzels were still better than sex. I immediately regretted not getting 7 pretzels. read more

Explain to me how you can be out of pretzels for more than an hour? There's 4 piles of dough ready, just sitting on the counter. I camped out on the side with the windows so I could see when the pretzels would be ready. Every single time someone stopped in she'd say "It's going to be at least 30 more minutes." There are no pretzel dogs or specialty pretzels being made. The only dipping sauce available was nacho cheese. If you really don't have all the necessary ingredients, why have them on the menu? You're setting your staff up for failure, and upset customers, if that's the case. Seeing all the people walk in and out in the 2 hours I waited, I can tell you that your sales would have been through the roof today if you had pretzels ready to go. read more

Service is amazing!! Shout out to Willie for keeping it moving and updating everyone on pretzel availability. Pretzel quality was great and tasted just as it should ! read more

I was so looking forward to trying the breakfast pretzel sandwiches at Ben's. The sandwiches are premade and wrapped. The $7 egg sandwich that I received was burned. I returned and asked if all the sandwiches were burned and the clerk told me, "The oven gets hot, it's not burned, it's just brown." It was pretty evident that she wasn't going to replace the brick nugget that I received. So, I tried the sandwich. The egg and roll were burned and dry. I was happy there was not a layer of salt on the pretzel roll. Overall, I was pretty disappointed. It was fun to watch the pretzels being made. read more

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This would be a good place for a Ben's pretzels. What ever they have here isn't. 20 minutes for pretzels. Come back and 20 minutes for pretzels. Oh yea. We are out of dough. A pretzels place with. O pretzels is like McDonald without French fries. read more

A Ben's soft pretzel is my favorite pretzel. I'm so happy that the Indianapolis Airport has a Ben's now (located in Concourse B), because it's a Hoosier favorite, and everyone passing through Indy needs to taste one. I was recently at IND because I was flying out, so I trotted on over to Ben's to get me a pretzel. But when I arrived, there were none to be had! Literally, the cupboards were bare. I had to wait about 45 minutes while they made them and baked them. It was around 4 p.m., which is prime pretzel time, so it's unfortunate that they didn't have a steady supply of pretzels coming out of the oven. And when they did have pretzels, there were only original pretzels, not any of the fancy ones. Which was fine by me, because I just wanted an original pretzel anyway. An original pretzel is only six bucks and change, which I think is a deal considering how frigging great and huge these pretzels are. read more

I ordered a bacon, egg, cheese. The bacon was raw and the pretzel bread had no flavor. I took it back and they made a fresh one. I asked for crispy bacon but it is a premade sandwich that they throw in a toaster oven. They left it in longer in an attempt to cook the bacon but it just burnt the bread. I ate it because I'm traveling at the airport but it wasn't tasty at all. In fact, the bread they use for the pretzels and buns are the same but not what I think of as typical pretzel bread. It's bland - no flavor, light in color, dense. How do they stay in business? read more

If you're a soft pretzel fan but you haven't tried Ben's yet... you need to get on that! It's based on an Amish recipe and began in Elkhart, Indiana. I can't think of a better airport snack before a flight snooze and much needed vacation. I'm so glad there is a location in the Indy airport! When I went, a health inspector on a power trip happened to show up and started razzing the young adults working -- a bit too harshly/condescendingly in my opinion, to the point it was incredibly distracting as a customer and was clearly making the staff nervous. This was of course not the fault of the employees so I really felt for them as this stranger was pestering them about the paper towels being out at one of the sinks... not a huge deal in my opinion but he seemed like he would have put them all in timeouts if he could have... I am docking one star for the size difference in some of the pretzels for sale. It was a bit too egregious (as pictured) to go unaddressed. read more

Ben's Soft Pretzels - Significant size differential here lol - Pretzels Near Me - Indianapolis, Indiana

A Ben's pretzel ALWAYS slaps. It is the perfect airport pre-adventure snack. This location seems to always be out of pretzels and the customer service is a little lacking (though I totally understand that it is a tough gig in the food service industry). I waited 30 minutes to get a pretzel and sat by the window waiting for the SECOND those babies hit the floor. If you sit by the tables next to Ben's you too can actively monitor the pretzel situation. read more

Ben's Soft Pretzels - You can watch them make your pretzel - Pretzels Near Me - Indianapolis, Indiana

Although they advertise pretzel hot dogs, none are ever available in the two times I visited. I flew in on Thursday afternoon and they were none available and there were hardly ANY products available. Four employees were just talking and it didn't look like anyone was in a rush to make any products. On Sunday, I was back in the airport around 2:30pm and the same situation. No pretzel dogs and hardly any product. Not sure how this location is still in business. read more

Ben's Soft Pretzels - Indianapolis International Airport location. - Pretzels Near Me - Indianapolis, Indiana

Solid pretzel but a little burnt on the bottom and they didn't have any cinnamon! I really wanted cinnamon!

We stopped by around 4:45 PM and there was one lady working who informed us when we walked towards the counter that it was gonna be a little bit. She was standing at the side counter working some dough so we assumed she would finish what she was doing and then come help us. There were no pretzels at the counter, so we figured she would take our order and make it fresh. But after waiting over five minutes, we left and ended up coming back two different times while she was still working the dough and turning away customers. At one point, I stood there with two other customers thinking maybe she would stop trying to build up inventory and at least take our order and make what we would like then finish making other pretzels to have on hand, but she stopped what she was doing and went behind the door to make a call. I overheard her with who I am assuming another coworker or manager and she was saying how she was trying to call someone else in, but she wasn't answering. That's all fine and good, but she lost at least six customers that I know of because we all walked away. It was after 5 PM and there was no pretzels made. It's common sense to go ahead and take your customers order and make what they want and then build up your inventory, but she did not really acknowledge most other customers besides saying it would be a while. Even when we got to our gate to get on our airplane, one of the airline workers made a remark to us about how she was so mad because she waited over 40 minutes and never got waited on too. I was excited to try this place, but the lady working made it very clear that they don't really want customers at this location. read more

Ben's Soft Pretzels - Waited for ever while the worker was making dough, at this point she went behind the door to make a phone call. Never got waited on. - Pretzels Near Me - Indianapolis, Indiana

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This was my first experience with Ben's pretzels. I'd equate it to auntie Anne's but improved upon. I had the nacho sauce and it had good flavor and more kick than their competitor. It also was more liquid which makes it feel like real cheese instead of processed cheese. The pretzel bites were fluffier than auntie Anne's but the flavor was similar. read more

Slow service, not even an attempt to serve customers, agree with an earlier complaint when I ask how you can just not have pretzels when that's what you make? When you ask how long until they have what you want, "oh I don't know, a long time" read more

Very good pretzel just disappointed they only had a couple choices of sauces. Instead of the 6 or 7, they only had 2 or 3. The pretzel was excellent though crispy outside super soft inside. The person at the counter seemed as if he didn't want to be there. But it is a pretzel place in an airport. read more

The best pretzels ever!!! But the service at this location is GOD AWFUL. They never actually have pretzels and a few of the employees act like you are bothering them by approaching the counter, no matter how pleasant I try to be. I fly in and out of Indy several times a year and look forward to a Ben's Pretzel every time, but hardly ever get one. It's heartbreaking every time. Please do better Ben's!!! I just want a pretzel!!!! read more

Was told it would be an hour wait for a pepperoni and cheese. When asked was he serious he said yes because they only have regular in the oven and those are 15 minutes out. read more

Ben's Soft Pretzels - Pretzels Near Me - Indianapolis, Indiana

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Happy to see this addition to the airport. We needed a quick snack before our flight and the Pretzel bites with cheese hit the spot. The bread was both tender and buttery with a crisp outer edge. The service was a-okay and they seemed a bit over staffed but it got the job done. Here's to trying the cinnamon pretzel down the road. read more

A pretzel place shouldn't be open if they are not serving any pretzels. Workers business model is how lazy can I be while still getting paid. read more

I was excited to see a Ben's pretzel at the airport. They make amazing pretzels. Except when I ordered one they were out. No butter to bake them. The gal waiting on me acted like it was a chore to answer any questions. I came back an hour or so later and she again reluctantly told me they would have them in 20 minutes. I waited. Got one fresh out of the oven. I asked for their famous beer cheese and she informed me that they didn't have any cheese. Of the 6 or 7 dipping sauces they only had a couple. Total disappointment and clearly I bothered the help by asking for a staple of their business...cheese. Don't bother stopping here. They don't have product and you aren't welcome. read more

I never heard of Ben's Pretzels until I came to Indy airport today 9/12/24. The pretzel is huge and heavy. It has to weigh a pound! LOL It was also very fresh. The critical part is that the worker was very enthusiastic and friendly. The only minus is they only had the regular salted pretzels and no other kind and no pretzel bites. It would be good to have a variety so that customers don't walk out like I saw someone do. I'll definitely go back. read more

Quick stop at IND - Ben's truly has the best pretzels!! At the time of my stop, they had classic pretzels, pretzel bites, jalepeño cheddar pretzels, and pretzel dogs. One day I'll get one of their takeaway kits to make pretzels at home! Staff are always super friendly too and prices pretty reasonable for the airport. The dips are way better than the typical pre-packaged offerings, specifically the nacho cheese! read more

The service was terrible . Worker had an attitude. The pretzel smells good and taste okay . I asked for a cinnamon pretzel the guy takes a salted on out of the case scrapes the salt off and sprinkles cinnamon sugar on it .... Baby it's still salty ‍ read more

Tasty and nice to grab and go on the way home before I cook up these groceries I just bought!

If I could give this place 10 stars I would. I am a big pretzel eater and not originally from Indianapolis but when I saw Ben's soft pretzels in the airport right next to my gate I knew I had to try it. IT DOES NOT DISAPPOINT!!! I have never had a pretzel this soft and scrumptious. I felt like I was eating a cloud. So soft! The workers were also super nice and they brought my pretzel out within seconds of ordering. On top of this, they served me a pretzel from the tray that had just been taken out of the oven a few costumers before me, so I had no doubt it was fresh. This has nothing to do with the food, but the packaging and aesthetic of the place is so rustic and cute. I WILL BE GOING HERE EVERY TIME I GO TO THE INDIANAPOLIS AIRPORT! read more

Ben's Soft Pretzels - Pretzel!!!! (Sorry there is a bite missing I couldn't contain myself) - Pretzels Near Me - Indianapolis, Indiana

i can't remember the last time i wrote a one star review. the cashier wouldn't look me in the eyes because she was on her phone. when i misunderstood her question, she yelled at me. and she's not some 16 year new staff, she looked at least 20. i got the jalapeño cheese pretzel and it was so bland and greasy and chewy. def had been sitting out and no one and made fresh ones. their straws are super cheap and cracked really easily. soda was watered down and flat. i LOVE soft pretzels i can't believe this wasn't even a 2 star review read more

Worst pretzel ever! Less than 25% was edible. Soggy & raw on the bottom and nearly burnt on top. No napkins and they only had the large salted. The guy behind the counter clearly was showing up for a paycheck and was determined to not earn it! read more

The management of this airport location is atrocious. 4 times in a row and only one menu item available. Today manager was taking a personal call and said it would take an hour to get the other menu items made. Original pretzel was underbaked. Sad because Ben's is awesome. read more

Yuck!! Ordered a cinnamon soft pretzel, the clerk took a stale, pre-salted pretzel from the case and hopped some oil of some sort in it and shook a few shake of cinnamon and sugar. Tasted, old, salty and sweet, although there was virtually hardly any sweet. One bite and it hit the trash. read more

The employee with the green hair that works the register is extremely rude and condescending. Completely unprofessional and I will not be coming back because of this. Rolling eyes at customers and overall needs an attitude adjustment. I hope this behavior does not reflect that of the company. read more