This is a great company. Our locksmith, Dimitri, had decades of experience and was extremely…read moreknowledgeable. His attitude and work ethic was exceptional. He repaired and replaced the locks and latches on seven doors. Everything works beautifully- so smooth. Dimitri is an extremely impressive craftsman.

I didn't like the way the service was delivered. He was rude and judgmental. He gave his opinions…read moreabout my personal business and pointed out things he believes about women that are not very flattering. I don't think he is trustworthy at all!

Quick respond, fast service. Not too bad with pricing either. Would recommend. Used them twice…read morealready.

I called Locked In N Out at night when I was locked out of my house. Arthur was friendly and…read moreprofessional and the price was fair. He was able to get me into my home and I was very thankful!!

Refused to give me a range of prices. Should be e more polite on the phone and not hang up on a…read morecustomer.

Initially was quoted $35 for service call and $65 for the actual work. Technician showed up and…read moretold me it would be $179 + $35 and gave a variety of reasons that didn't make much sense. He made it sound as if it was somehow based on the type of lock but after discussion it was obvious it's what he intended to charge no matter what and had to call other people to see if he could reduce it to $150. Dishonest behavior. The lock was finally opened in 3 minutes which is good.

Had a broken bike lock and needed someone to come by quick to get it cut. Mike came right away and…read moretook care of it.

Life saving my second time using this company for my 2011 Honda accord's lost key and not only was…read moreservice prompt but also great price and awesome customer service. i am so happy i called them again because my car is not easy to make keys for and Judah had a lot of patience and skills. Also he was kind enough to make me a spare key sympathizing with this being my second time loosing my keys and being clumsy. Thank you Boston locksmith.

The fire department needed to gain entry to my apt and really messed up the door, it looked awful…read moreand I thought that it needed to be replaced! Also, the Fireman caused the latch on the 2nd door to be bent and made the door unusable. A new door which would have been $5000, at least because it is a special, metal apt door and many places would have had to special order a door which could be 2 weeks - a month or more. David came to repair a remaining lock on the badly damaged door and told me that he could repair it! He came back and put on some really pretty, shiny brass plates, and added a deadbolt. He fixed the 2nd door with the bent latch AND made me extra keys for an unbelievably low price! It should have been more than double! So, he saved me $5000, then did an incredible job fixing the old battered door, making it look great... He's also such a sweet guy and came exactly on time!! I would not hesitate to give him the highest praise possible! I've used other Locksmiths but no one can compare!

David is a skilled and talented locksmith -- and a really great problem-solver. He has a couple of…read moretimes fixed very old persnickety door locks that anyone else would have given up on, as well as solving many other old-house door problems. In my experience he has always been straightforward, honest, and willing to explain as much as I wanted to understand. On top of that, he's always arrived when he said he would, and his prices are reasonable. It's wonderful to have someone like this that you know you can depend on.

Brian did a great job fixing our door latch, which was stuck in a locked position. He responded on…read morethe phone right away, arranged to come in that same morning, fixed the problem quickly and thoughtfully, including providing judgment about future changes to the door. The charge was very reasonable. Great job/experience. Highly recommended.

Great experience! Very professional, courteous, easy to schedule and fairly priced. I couldn't ask…read morefor more.

I was locked out of my condo and went to yelp to look up a locksmith. Mike got right back to me…read moreand sent Alex in 25 minutes who was soooo nice and got the door open in minutes. They charged a reasonable price given they can really get any amount of money because getting back into your home is a necessity. I will contact them again if I need this kind of service. There is no need to use anyone else. Highly recommend.

Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

I called in advance asking for a quote and was quoted $80-120 depending on the lock. Thereafter,…read morethe technician said he will be there in 30 minutes and when he wasn't there I had to be the one to reach out and called 20 minutes after the fact to see where they were and they said they were five minutes away. Then, at the five minute mark they called me again saying they took a wrong turn and would be at my location in seven minutes which then turned to ten. I waited over an hour and once the technician finally got the lock off he said it would be $120. Then when i handed him the cash he said it was also $29 for the service fee and I said you didn't tell me this, you quoted $80-$120 which I gave you and he practically harassed me for the $29 service fee but honestly it was him just swindling me and he got his instant karma because he couldn't get the lock off his drill, or got stuck! Never doing business with them again and it was sad that they came as a recommendation

I'm not sure how to review these folks. My locks work and the process was a bit odd but I'm really…read moremad because they charged me more than double the quoted price. That's $200 instead of $94. And hmm, I could swear that there were negative reviews of them before (that seem to have mysteriously disappeared). There sure are a lot of questionable good reviews, though, and that should tell you something. I called for a quote and was kinda hustled into an appointment. I know, I know... but the quote was in line with what the handyman said the job would cost so ok, fine. On Friday morning, the first employee took the locks apart, realized he didn't have the part to finish the job and put the locks back together. He said that this part normally would cost $30 more but that he would do it for the quoted price on Monday. Ok, that happens. But when I went to leave, the handle fell apart in my hands. Many, many hours later, they sent another employee to fix the handle who was actually able to do the job that the first guy couldn't. Great, right? Problem is, I was charged more than twice the quoted price and was told I should take it up with the office but that I had to pay it. I said that HE should call the office (surely he had some way to reach them, even at 10:00pm on a Friday--and yes, I had been stuck at home all day) but he refused. I pointed out that the first guy hadn't mentioned anything more than a potential $30 difference. Nope, I had to cough up the $200. (Or, rather, my boyfriend did, just to get the guy to leave.) So I contacted the office and couldn't get any phone call or email back. I wasn't nearly as adamant as I could have been (I felt uncomfortable getting aggressive with a pushy, sketchy locksmith company that knows where I live.) but I definitely made my problems known and they chose to ignore me. Boo!