Responsive and quick to come out. Works with home warranties/home warranty friendly. Easy to read…read moreand professional quotes with comparisons to other options that were all laid out. Loaned me a portable unit for several days while my AC was out and while waiting for install date. Installers were considerate and caring while in my home and answered all of my questions. Payment process was seamless. AC wasn't functioning 3 days after install. Bo (the owner) came out on Father's Day and fixed it within 30 mins of my call. Ryan, Brendan, install team, and Bo (owner) were amazing to work with! Thank you to Hats off!

Not sure if it is a company issue or just the individual tech we had out. Ryan Obregon was our…read moretech. He came out to inspect why we had no AC and told us that we had a large refrigerant leak. He told us that our system was outdated and took r22 which was expensive to replace and therefore recommended a complete replacement. He quoted us $8000-$18000 to replace our unit for a 1400sqft home. I discovered by looking at the manufacturer's label on the unit that ours was r410a refrigerant, which is newer and less expensive. The unit was only 10 years old. When confronted with this, Ryan offered to come out and find the leak for free and quoted me a ballpark of $3000 to fix the leak and refill the unit. Not trusting this anymore I contacted another AC company who came out. They discovered the system had 0 refrigerant in it but were unable to locate a leak. They filled it with nitrogen overnight to test if the pressure dropped and it didn't indicating the leak was likely a pinhole size. They repaired the line using ez seal and refilled it, which cost about $500 total. The new guy from the other company stated he questioned if the previous company had actually drained my refrigerant as he said there is no way a pin hole leak would lead to 0lbs of refrigerant in the system and not be detectable unless it's been empty for years. With this he stated that a new unit our size with labor would likely be $3000-$3500 tops with labor. All this to say, be cautious with this company, or at the very least this tech. Seems to be a very sleazy way of doing business. It's a shame that some take advantage of less informed people to make money.

Bill solved our issue in the simplest and quickest way possible. He was very responsive and…read moreclearly put the customer first. Bottom line, he sets a high bar for solving your exact issue (in our case, with our AC air handler) and not trying to charge a fortune (great value). A++ and thank you!

We requested water heater replacement. Bill and his son were able to come out the same afternoon to…read moretroubleshoot it. The next morning the new heater was installed for a decent price, without mess, and without issues. Very very professional, knowledgeable and friendly, would hire them for all future plumbing and H/C work.

Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.

1 -- Lost fastener, improper reassembly, higher power bills, and poor follow-through…read more I contracted Philbrick Inc. Heating & Cooling for routine cleaning and maintenance on a system I purchased from them for approximately $8,000, and for which I've paid hundreds more over the years for service. The technician who performed the service lost a manufacturer-specific fastener and reassembled the enclosure improperly. One corner of the cover was left with about a 1/2-inch gap, which allowed a significant amount of cooled air to escape into my attic throughout the hottest part of the summer, increasing my electric bill. I discovered the problem months later while replacing the filter. I called Philbrick the next day and requested they correct their mistake. It took approximately four days to get a technician on site. He confirmed a fastener was indeed missing and attempted to fabricate a substitute. Lacking the right part and skill for that task, he ended up taping the corner of the door--a stopgap that still leaked air. He said he would try to scavenge the correct fastener from an old unit back at their facility and "take care of it." Instead, I was told I owed roughly $100 for this visit, despite the issue originating with their prior service. After multiple calls, I spoke briefly with the owner, who said he would investigate and get back to me. He never did, the service call was in June. About two weeks later when I called for an update, the receptionist told me the charge had been waived and she'd leave a message with he owner, but no one has ever followed up about the missing fastener or the energy loss. Today, I went into the attic myself with a flashlight, mirror, and magnet. In about 30 minutes I located the original fastener inside the unit and repaired the enclosure properly. I should not have had to do this. Based on this experience--poor workmanship, delay in response, an inadequate temporary fix, an attempted charge for their error, and no meaningful follow-through--I cannot recommend Philbrick Inc. Heating & Cooling.

It was another terrible way to wake up. My rental property tenant texted to tell me the pilot…read morelight had gone out on the gas hot water. Neither he nor Virginia Natural Gas could get it lit. VNG told him that I needed a plumber. The technician also gave his general assessment of what he thought was the problem. It wasn't a surprise to learn that my regular plumber didn't do gas appliances since they require additional certification & equipment. He referred me to someone who referred me to someone else. I checked the Yelp reviews for that plumber & Philbrick, the plumbing company used by the restoration company that has done work for me. Philbrick had good reviews. The other had bad. Thank you Yelp! Calling Philbrick I expected a wait for service. Their customer service person put me on hold then returned to the line with great news. They had someone in the area & could come right away. Amazing! My tenant was home so I hoped to handle my end over the phone. The technician called on the way to the property and we discussed the problem. He finished getting the pilot light lit in record time & called me from the house. When that particular pilot light is lit there is a button you have to hold in for a specific amount of time. He had instructed my tenant on what had to be done. Both the trip charge & the charge for starting the pilot light were extremely reasonable. We handled the transaction over the phone with a credit card & the receipt was emailed to me. Randy, the technician was extremely nice and answered all my questions regarding the age & normal life span of the appliance. I also questioned the life span of electric hot water heaters, which I have in my main residence. I've had a hot water heater flood before. So I wanted to avoid that at both properties. When I thanked him for the prompt response he told me that he had been rerouted to me. His next call had been sent to another technician. That's the perfect way to handle "In Home" scheduling by a repair center. This company receives my highest recommendation. Thank you for making what started as a really bad day not bad at all. I didn't even lose my morning coffee hour(s) because of the conveniences they offered.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Chase installed a new electrical box in our garage and updated wiring for an outlet. His…read moreprofessional, honest, and knowledgable about the entirety of the work that was completed. He took the time to clearly explain everything and made sure we understood our options. He worked efficiently, provided honest recommendations, and delivered prompt service without cutting any corners.

I was quoted $1,200 for a very simple garbage disposal replacement, which felt extremely excessive…read more I had already purchased an Easy-Fit disposal from Home Depot specifically to make installation straightforward. However, when the plumber arrived, he insisted on reconfiguring the setup to the left sink instead of replacing it on the right sink where the original unit was located, which would have added unnecessary work and cost. After I pushed back, the price was reduced to $900, but that still seems far too high for such a basic job. The only reason I hired this company was because I manage my property remotely and couldn't be there in person. Overall, the pricing felt unreasonable for the scope of work.

These are my people!…read more Cassidy, the service tech that came over to do our semi-annual service was very polite, professional, and knew his stuff. I really appreciated his thoroughness, and also his diligence to keep the house as clean as possible. I say that last point because he had to go in and out of our house like a hundred times and each time he was careful to take his shoe coverings on and off. That kind of diligence means a lot because it shows he pays attention to detail. At the end of the day, our house was given the assurance that everything is good to go for the winter and that's all I needed. Even more important, he wasn't trying to add more fees or unnecessary repairs to the house. Well done!

I had Norfolk Air Htg & Cooling come out for an assessment / quote for some minor work. Turns out…read morethey are insanely expensive compared to some other licensed HVAC companies. $89 just for the site visit, which the tech said could NOT BE APPLIED to their cost of work. Their quotes were ridiculous. $358 to clear 2 condensate lines. $287 to add a condensate drain joist strap. $358 to replace 6 feet of insulated flex duct. All very accessible. Another company came out the next day and INCLUDED in their $99 site visit they cleaned out both condensate lines. Their quote for the remaining work was less than half what Norfolk Air Htg Cooling quoted, and the technician was far more friendly and explained things very well (I'm an engineer in 4 fields). The only positive was that Norfolk Air Htg & Cooling was very responsive -- same-day for a non-emergency. (but the other company was also just as responsive)

I contracted Maximum Air to repair my AC unit that had a leak. It was necessaire to replace the…read morecoils and outside unit because of its age. I chose them because they had good reviews and a reasonable price. They communicated with me well and were on time. The job was well done. What made them really stand out was as follows. I had a condensate discharge pump that worked but was taped together. After the job was completed, the technician told his boss Mac about the pump. I was called and told that Mac would like to come out and replace the pump at no cost to me. Yes, he installed a new pump at no cost to me. Where else are you going to find that kind of outstanding service?

Responsive, safe, clean, knowledgeable, professional, consultative. Many words describing our use…read moreof Max's services over the years. I would recommend them to anyone that hasn't given them a chance, as they are more responsive than the "One Hour" folks and more value for what you pay! Thanks for all of the help! - John Haynes