My experience was fine. Found the kit at Home Depot. Mailed it in. They said they needed to meet…read morerather than go over the results. OK why not? The young lady spent an hour and explained everything in detail as she measured various elements and did PH tests, etc. I ordered an EC5 after checking it out on ChatGpt and other internet sites. Pricing was fair and inline with other manufacturers. The installer came today and was professional, prompt and thorough. So not a scam at all IMO

Probably a scam, definitely predatory…read more I found the kit at my local Lowe's saying to mail in a water sample and receive free water quality testing. I'm a water engineer so I was interested in getting my water tested and see what was in it. I received a call telling me we had high Total Dissolved Solids (TDS) in our water and to schedule in-home testing with one of their technicians but instead a sales person came to our house. The sales person did a flashy demonstration full of scare tactics. He started out by measuring chlorine and the pH of my water. Both were within the EPA mandated limits, but he claimed that the chlorine was destroying my blood and the pH of my water would encourage bacteria to grow in my body... Then he moved on to show me his carbon filter and water softener. His explanation showed he clearly has no idea the carbon filters and water softeners are completely different and remove completely different constituents from the water. Then he started to explain TDS to me and went on to claim that we had "cancer water" with no scientific backing or sufficient data to prove it with his qualitative testing. He also claimed that high TDS is caused by mercury, aluminum, and fecal matter in the water which is a ridiculous claim with no scientific backing. Fecal matter and bacteria aren't even included in TDS measurements, and he had no equipment to test for heavy metals in our water. Anyway, he ended his lengthly sales pitch with some form that he said was to check if I could pre-qualify for a $3,000 water softener system for our kitchen sink with no indication that it was a sales contract. I started answering his questions for the form just so he would finally leave. Once he started to ask for my social security number and bank account information I asked him to clarify what the document was and that I wasn't committing to buy anything. He said if I didn't fill out the document now the price would go up and if I signed it now he could install it tomorrow. I said I need more than 5 minutes to consider spending $3K. He got kind of huffy and left shortly after leaving me with the parting gift of saying "I just don't want y'all drinking cancer water". At least he didn't leave a mess in my kitchen. I googled under sink water softeners later and it turns out you can buy one for less than $500 and they're pretty easy to install so I'll be doing that instead. All in all, a waste of an hour and a half of my day. At least it provided me with some funny stories to tell my coworkers.

We had to replace our cast iron plumbing. While it was the most stressful time of my life, Steve…read moremade the process easy and gave us a fair price for the work done. Steve was very communicative and answered all of our questions, I would highly recommend Roto Rooter for your plumbing issues. Also, they have coupons on their website!

No follow through. Guy was late for appointment and that was okay, but after a few efforts to get…read morethe quote they said they would send or to see if maybe they needed me to correct my email....they never responded. I put the same job out multiple times and again they responded. Problem is no follow through and that's a real waste of everyone's time especially when it comes to water issues. Other companies just explained they take on bigger jobs. They just were non responsive when it came to providing the actual quote.

I continue to appreciate Kings Plumbing. This was the second time I've received service from Kings…read moreand have been very satisfied both times. I needed a minor repair to my toilet. The owner, Ron, quickly set up an appointment, arrived on time, and the repair was perfect and at a very reasonable price. 757-777-9350. Finally, Ron and Kings Plumbing are licensed by the State of Virginia (I always check the state's license lookup before contracting with any trades in the state)

Took a shower and the water didn't drain. Ok. Time to use the plunger. Once the hair AND grit came…read moreout but the water stayed, I knew there was a problem. Called kings at730. He answered the phone and showed up when he said he would. Turns out my little clog was a HUGE clog and a hole in my sewer line. Fantastic Not only did they spare my white recently remodeled bathroom and not drag the electric snake into the house, they didn't take out the toilets and ran it through the roof (the hole in the pipe was tried first but no luck). They got the clog out, patched the hole and came back the next day. I always had water and sewer. And they even checked to make sure my kitchen was good. He took credit card. Very friendly and professional. And according to the neighbors, I got off CHEAP. So call these guys. They're fantastic. I'm saving them for future fun projects because they're a good price and cool dudes

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Atomic sent two professional and courteous young men to take care of clearing a drain line, etc…read more The young men were courteous, knowledgeable, professional, and respectful. It is very seldom that you find good customer service. Kudos to both Kale and Paul! It was a pleasure to meet these two young men. I also received positive communications with the staff when I called on a Sunday to arrange an appt. Thank you! Tammy S.

Your response does not address the real issue. I totally understood the estimate and realized the…read moreredundancy in the itemized items. The reality is that the estimate was outrageously overpriced. For every single item. Both toilets only required an adjustment. No replacement was needed.

This is the second time I called Mason and son to do plumbing work in my home. The technicians…read morearrived as they said they would and didn't waste any time completing the work with excellent results. each time the plumber Diagnosed the problem and completed the repairs quickly and professionally. They replaced a leaking disposal on the first trip and two weeks later I called them back to diagnose and make repair to a leaking toilet flange and seal. Highly recommend them and will use them in the future if needed!!!

Late last week I called to get a quote for my spicket repair job- the receptionist was very…read morefriendly who answered my call and took down my issue. Not even 10 minutes later I was called by Dave (I assume the owner) to discuss the issue in detail. He quoted me a max price for the job- which by the way was way less by 60 percent of the initial quote. This is a great surprise for me as a single mother who doesn't plan for repairs (I know it's terrible and I should). The plumber Justin was good with communicating his arrival time and was friendly the entire time he was there. I can be a talker and he didn't seem annoyed at all lol. I would definitely recommend this business and plumber as I had a great experience. I will definitely do business with this company again.

I had an issue with my water heater recently and needed it to be replaced. Kelly answered my call…read moreand got right back to me with a quote within minutes. Her guys showed up on time the next day and replaced it. They were on time,clean and professional. If you need a water heater, you should definitely give them a call. You won't be disappointed.

From the owner: Just Water Heaters Inc is exactly what the name says. Water heaters only. Service, repair, and…read morereplacement. We only focus on water heaters so that we can be the best at those. We don’t do sinks. We don’t do toilets. We don’t do clogged drains. Just Water Heaters.

A must hire when you need a plumber with expert knowledge. Both men were also very personable and…read moreexplained everything that they were going to do.

Funny how some of your other business reviews state the same problem. And you are right about…read moreexcepting the estimate when we should have gotten a second opinion but I can't imagine what your "trip" charge would have been. Never again

This guy overcharged us and was not truthful. I do not recommend. He said we needed a new remote…read morefor $800 but I bought one on Amazon for $20.

Parts availability was not good but that was not the contractor's fault. We are up and running nowread more

David,my technician was very professional, knowledgeable, and courteous. His vast knowledge and…read moreexpertise really made the experience an easy and enjoyable service. Ask for David Sparks at your next visit. You will not be disappointed!

Very quick response to an AC failure. David came out and quickly identified the problem and fixed…read moreit with minimum of fuss. Clearly a knowledgeable young man. Added surge protectors right away once we discussed them.