Technician Harris was professional, knowledgeable, courteous and answered all my questions in a professional manner that made me feel that he was the best tech to service me from Micheal & Son. read more

Very thankful who assisted us. Was knowledgeable and innovative and just got the job completed thank you.

Bait and switch. If I could put the screen capture from their website I would. Technician was scheduled for a 10-12pm HVAC Cleaning & Check-up and didn't show up until 1:20pm without even calling. Their website clearly states: $69 HVAC Tune-Up HVAC System Clean & Check ($119 value) Restrictions may apply. Not valid with any other offers. Technician states the service for today was only to check the system then discuss the additional charges to clean the system after you pay the $69. After showing him the website advertisement he was asked to leave since he could not perform the service at the advertised price. read more

Today Joana changed out the dryer plug and replaced a couple of breakers. She is extremely knowledgeable, polite and efficient. Thank you for sending her. I appreciate the quality work that she did. I will definitely ask for her for future electrical work. read more

I don't know why it says I am in California. I am in Richmond VA. My HVAC issues started in August 2025 and continued now in March 2026. I have had technicians come out 5 different times and the issue is STILL not fixed. I recently paid $600 and the issue still wasn't fixed. My outside unit wasn't doing anything even though the thermostat said it was cooling. They cleaned everything and said now it's fixed, it wasn't. They then said I needed my ductwork replaced- how the ductwork affects the outside unit from working is beyond me- and the manager agreed with me! They refused to send someone to fix it, only to replace the ductwork so I said I'm going to have to use another company and the manager hung up on me! Terrible company. I would give them zero stars if I could. read more

1.onetime for appointment 2. Listening to my concerns. 3. He was professional. 4. Good Value ,get a check up on your air condition system. read more

Great job! The team has always performed up to expectations. Professional and prompt!

Do not let this company work on your house. The jobs all deserved call backs. Multiple failed county inspections, at this point their lack of knowledge and ability to do the work is alarming. Repiping a kitchen sink, and add 2 new outlets. I will not be using michael and sons ever again. read more

Company offers a Clean and Tune up service for $59. once scheduled techs will show up and inform you they are only there to inspect and will not be cleaning or tuning your unit unless you pay hundreds more. FALSE ADVERTISEMENT bordering on FRAUD read more

Prices were outrageous. We couldn't even afford for them to perform a leak test on our gas pipes. They quoted almost $900 just for the leak test. We were able to find better and more affordable service elsewhere for less than half of what they quoted. read more

Excellent work performed by pluming technician, Seth Lunsford. Arrived on time on a Friday night after 7PM, worked until past 11PM, fixed complicated plumbing issues with multiple leaks. Professionalism, high quality expertise and confidence, excellent customer service and step by step explanations were demonstrated. Many thanks to Seth and Michael and Son! read more

First HVAC for me to own, no issueswith system. 6/2024 called to get their $49 special for cleaning coils, inspection, etc. Technician wouldn't even clean the coils immediately said I had to replace the whole unit for $10,000!! This was 6/2024. I cleaned the coils myself and it's been running fine!! read more

Nyron got to the root of the issue of our HVAC system's fuse going out with diligent problem solving. He then worked to give us the best pricing, which required extra time getting supervisor approval & office staff coordination. read more

The servicemen for our AC repair was Mr Micah Littejohn. This service was on time and performed with respect and the best quality. I know the bill was more than I expected, it was also with my military discount making it a needed value. Thank you read more

After my regular AC company wouldn't provide "emergency service", my neighbor suggested his maintenance company- M&S !! I am in my 90's and had been without air conditioning for 5 days. Indoor temps rose to 91 degrees. Michael and son came out 3 days earlier than my old company. Yes- I will be switching to Michael and Son on Monday!! They sent out a tech who diagnosed the problem, made the repairs, and had me in air conditioned comfort AND in an environment that kept me out of danger! read more

Service technician was very professional and courteous. He is very knowledgeable and willing to share information on my heating unit. Thanks Jeremiah! read more

Tech came out and 30 minutes after he left furnace started blowing cold air and making strange noise!

Jeremy Gulledge came in fix and repair my heater in 45 mins with out any new parts . I was at his mercy he could said we needed new this we needed new that . No he found the problem fixed it and left . I do appreciate good men like him his was honest and 2 the point . read more

Thank you Jeremy! Got my system up and working the same day! He also helped me make sure I got the best value for what I was paying and took care of me like I was family, can't go wrong here read more

They can out to service my house ... I paid with a credit card ... they charge my credit card twice... I had to call then on it , b/c of this i had bunch of bounce checks not a call or text saying sorry for my inconvenience of having my account in the negative.... I will not be using them again after we get this settled... read more

Had my HVAC inspection today. Jeremy came out and did the most thorough inspection I ever had. Fantastic job and great communication. Will definitely use in future and always ask for Jeremy. read more

Ashley is a top notch technician and it's always a pleasure to speak with her while she works. I'm so glad she's my technician ! read more

Michael & Son Services - New Airtemp Furnace and Air Conditioning Unit. Services by Ashley. Couldn't ask for a better Technician! - Heating & Air Conditioning/HVAC Near Me - Hampton, Virginia

My elderly father's A/C went out. I called Michael & Sons at 1:00 and they had a tech, Jeremy, there by 3:00. Jeremy was amazing and went above and beyond, conferencing my husband and I in on the phone to let us know what the issue was. Ultimately, the unit was over 20 years old and needed to be replaced. We received excellent service and Jeremy was one of the most pleasant and professional people I've ever dealt with. This is the second time Michael & Sons have helped us and I HIGHLY recommend them!!! read more

I had a leak in my attic on a Sunday. I called and they sent a technician (Jeremy) out that evening. Jeremy found and fixed the problem (clogged drainage hose) and installed a three-stop system to prevent further problems. He was personable while still being professional. I am very glad I got the Gold warranty! read more

Recently purchased an under sink water filtration system and called to have it installed. Paid the 69$ assessment/call out fee and was given a quote of over $1800 to install. Less than an hour of labor. Went with a different company who installed it for 200$ read more

Sunday the 8th I noticed a melting plastic smell in my laundry room. Monday I realized the source of the smell was my hot water heater so I called Michael and Son, explained the smell and scheduled someone to look at it ASAP, which was Tuesday morning. A plumber came out and replaced the thermostats which were bad. I paid $350 for this and still smelled the burning plastic so they sent out an electrician the next day. The main wires powering the hot water heater were burning which was the source of the smell. The electrician explained the wires inside the wall were also starting to burn. We were incredibly close to a house fire and now the entire hot water heater had to be replaced. Michael and Son wanted 2k to replace the water heater and that was subtracting $400 to compensate for the $350 I paid to repair the water heater I had to now throw away. We chose not to use them at the hot water heater was only $600 and we could replace it ourselves and pay the electrician $156 to wire it up properly. $1244 for labor was absurd. I spoke to the plumbing manager and was told that since I had hot water when the plumber left they did their job and I would not be refunded my money unless they did the install for the new heater. I never didn't have hot water, my issue was burning plastic smell which wasn't resolved. The plumber missed the real issue and it could have been catastrophic for my family. I'm not upset the plumber made a mistake, we all make them but the right thing to do is take responsibility for those mistakes. I asked to be put in touch with customer relations at the plumbing manager was unwilling to help me. I was told I'd be contacted in 24 hours. I have not heard anything from customer relations. All I asked was my money returned minus the $65 service charge because they did come to my house, I do owe them that much. I'm even willing to pay for the $12 a piece thermostats. Yet I've been blown off. This is no way to conduct business and because of it I highly recommend against using this company. Both the plumber and electrician were people I'd hire again if they worked for a different company as they were very professional and courteous, despite the mistake. But the managers at Michael and Son clearly do not care about the customer. Their bottom line appears to be most important. read more

Michael & Son Services - Burnt wires inside the water heater - Heating & Air Conditioning/HVAC Near Me - Hampton, Virginia

This was the best customer service we have experienced! Piersen did an outstanding job in fixing the issues we were having with our water pressure in our bathrooms. He answered all our questions and even asked us questions we did not know to ask. Very professional and courteous. I highly recommend them and will definitely use them again in the future! read more

I had a problem with my water heater and called Michael & Son. The technician showed up on time and was friendly but wanted to charge me $689 to replace the burner assembly on a $400 water heater. Of course I wasn't going to pay that so I called the manufacturer looking for the part. Found out all I had to do is push the thermal reset button. Shouldn't the Michael and Son technician have known that? What's worse is I'm out $69 for a "dispatch fee". I know they have a reputation for being pricey but I didn't know they would try to rip me off. read more