Mr. Wright, Son & Staff just replaced my 14+ yr. old Carrier Systems with new Rhemm Systems…read more It seems that my old systems were only running on electric emergency heat, which had little to no Freon! This caused an extremely high electric bill and a terribly dry house. Wright's quickly solved the problem and ordered the two new systems. In just a short time, on a bitter cold 30° day, they had them in place and running beautifully! Thank you, Mr. Wright, Son & Staff, my house is cozy again!

Mr Wright is honest, responsive and knowledgeable. He had our new unit on site within a day…read more Strongly recommend this local small business!

I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

My AC went out just as we're heading into a heat advisory for the weekend. After calling around I…read morewas so worried I wouldn't be able to get someone until after the weekend. Well they immediately sent Dandrá (hope that spelling is right) and he was so professional and found the problem right away. He fixed it up for far less cost than I was expecting. I could not have had a better experience. I will definitely use them again if/when needed!

had them replace the evaporator coil in my heat pump system some time ago. they were knowledgeable…read moreand skilled as well as pleasant conversationalists. the price was competitive, not too high but fair. they were also one of the most responsive of all the heating and cooling companies i had reached out to.

This guy overcharged us and was not truthful. I do not recommend. He said we needed a new remote…read morefor $800 but I bought one on Amazon for $20.

Parts availability was not good but that was not the contractor's fault. We are up and running nowread more

Use their Services and they were great!!! Very Friendly,…read moreprofessional and courteous!!!

David,my technician was very professional, knowledgeable, and courteous. His vast knowledge and…read moreexpertise really made the experience an easy and enjoyable service. Ask for David Sparks at your next visit. You will not be disappointed!

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Not gonna lie This…read morewas one of quickest and most pleasant home service calls I've ever had. My AC went down on Saturday. I called Pride Mechanical on Sunday and left a message on their non emergency voicemail. They called me first thing Monday morning, and we set up an appointment for a timeframe that worked with my fairly busy schedule for that day. Really convenient. Got a text saying they were on their way about 5 minutes after the 3 hour appointment window started. They were at my home in like 20 minutes after receiving the text. The inside of my house was kind of messy, but they didn't even need to come inside. They were able to go straight to my units and start their diagnostics less than 3 minutes after arriving at my home. Within about 15 minutes they had successfully figured out and fixed the problem. I could not have asked for a better experience. I was very grateful and impressed. The technicians were polite, friendly (and not aggressively friendly if you know what I mean), and did a great job discussing my HVAC system and answering my questions without getting overly technical or insulting my intelligence by being overly basic. As AC repair experiences go, this was the best I've ever had. The speed of service and professionalism was first class all the way.

Great experience with Pride tonight. Was out of town. Got a call from our house sitter that the AC…read morewas out, made a call to Pride and they dispatched someone within 30 minutes. Our champion was Kash, he called me on his way out there and kept me apprised the whole time. He solved the problem in a rainstorm, got the system up and running and was a true champ! Got to hand it to Kash, great service, kept us informed throughout!