I webt in for a bracelet adjustment on a new Movado and the staff was so friendly and professional…read morethat I purchased a Seiko watch while waiting. Went back today for another band adjustment and Barrett helped me look at a beautiful citizen watch. Great watch experts that make you feel at home. Best experience ever at a jewelry store.

Stopped in for a quick battery change after finding them on yelp…read more Parking/location: I love that it's centrally located, but it's on shepherd which is a stressful street for me personally. I had to wait a long time to be able to turn in and their parking lot is tiny. Backing out was quite a challenge too Service: It was a bit confusing when I walked in and not clear which counter to go to. I finally figured it out and they were quick to change out my battery. Took about 5 minutes Cost: I have a completely not special little watch and the battery replacement was about $13 which I felt was reasonable Other things to note: They do sell watches and clocks here It's freezing inside ! There are 2 chairs to sit and wait

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.

This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

Recently took in a very special piece of jewelry to be sized and it was done Meticulously.The staff…read moreare very knowledgeable and incredibly friendly. Their inventory is spectacular. I'll be back.

The man working is super nice and does a great job. I came it close to closing but he fixed my…read morewatch band for me on the spot and for only 24$. It was super speedy and looks wonderful. I will definitely come back again

Overpriced & bad quality! Had an item repaired that broke right after I left the repair store…read more They charged me $60 for a clasp replacement which was almost what I paid for the bracelet itself. The clasp broke a week after they fixed it. They would not honor the warranty on the clasp and tried to charge me to replace it again! Why would I continue to purchase items that break and they will not honor a warranty! Do not recommend getting your jewelry repaired here, go somewhere that guarantees their work and honors a warranty. This place has very poor customer service.

Great family own jewelry store. The moment I walked in I was greeted and immediately attended to…read more Jason provided several options ranging from low to high in price to resolve an earring I kept losing due to an unstable screw back. I was happy with the solution and will definitely make this my new preferred jeweler.

They did a great job shortening a gold chain necklace for a reasonable price. Jason was personable…read moreand helpful.

Marla found some special earrings for my grand daughter. They were just what we were looking for…read more In addition she arranged for the posts to be longer to allow for some extra room. The earrings are perfect and my grand daughter loves them. Thank you so much!

Absolutely love this establishment! Marla helped me design the perfect engagement ring and wedding…read moreband for my wife. Marla also helped design several other pieces that my wife loves! If you need any form of jewelry, I highly recommend visiting Marla's Gem Creations! Everyone there has a high level of customer service, and they care about their customers.

Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

Arrogant and bad attitude, never recommend this place. Fund you a good honest reputable jewelry…read morestore, you'll get better service. Wish I could say something nice but can't think of any positives.

Very professional people. I had a custom ring made in two weeks. They kept me updated throughout…read morethe whole process. I recommend this jeweler to anyone that needs high quality jewelry at a reasonable price!

Charged $335 to resize 2 rings. They were gold and needed to be sized down, so they also collected…read morethe left over gold. Would NEVER recommend!!

This is a wonderful jewel for anyone looking for a legitimate, reasonable jeweler. Not only do they…read morefix broken jewelry, but they sell some beautiful pieces. The woman I spoke with, was very knowledgeable and professional, and knew a lot about different stones.

We had such a wonderful experience meeting and working with Mr. Ben and his wife, Linda! We learned…read moreso much about jewelry / stones during our time there and simply enjoyed hearing his stories and the history his 72 year tenure in the industry brings. We feel much more confident in the jewelry purchases we have made after his appraisals and are better equipped to purchase more quality pieces going forward. We will certainly be back and will refer friends & family!

Wonderful to meet the Gordon's. They were both so helpful, informative, professional, and so…read morelovely. My appointment took about an hour. He was through and explained everything he was doing! I already have one friend coming to see him soon and I will refer anyone else to the jewelry judge!