We go to a Japanese steak house for my sister's birthday every year. We just left this restaurant because the host informed us that they didn't have a record of our reservation for 14 people made 10 days ago. Which fine, mistakes happen. (We are not rude and unreasonable people). However, instead of trying to right the situation, the host had the audacity to imply that my mother was lying about making the reservation (stated that they don't ask about food allergies over the phone when my mom said that she even told them about a food allergy as he was searching). As we were leaving, there was another customer who was quite loud about the lousy food and service. Needless to say, save your money and go somewhere else. read more

Where do I begin? I took my fiance here for his birthday and it was a huge mistake. First, we were shoved in last minute to a table and had 5 seconds to decide on drinks and appetizers. Feeling rushed at the start was a not a good way to begin this experience. We ordered some sushi plates and wine. When the wine came, our glasses were dirty and smudged like they had been given to 5 different people to touch before coming to us. When the salad was served, the other people seated at our table had to pass down the plate of forks because our server didn't. On top of that, the forks were dirty. After waiting a while, our sushi finally arrived and although it took forever, this part was actually good. That's about all I can say that was great about this experience because it just keeps going downhill from there. Our cook was not great. My fiance ordered his steak medium and she forgot about it so it turned out well done. She also forgot to cook the onions during the meal so when everyone was done with their dinner, we all got a plate of cooked onions to eat last. Weird. When we decided to take the rest of our food to go, we noticed one of the to go containers had a hair in it. Gross. To top it all off, when the ice cream was brought out, the candle was in my dish, not my fiance's so he didn't even get acknowledged. That last part isn't even a huge deal but was just awkward. I spoke with management about our issues and we did get some compensation which I thought was ok until the next day..............we both became extremely ill. So basically for my fiance's birthday, I paid almost $100 for crappy service in a filthy environment and we ended up with food poisoning. We will not be back. Update: After reaching out to customer service in the link provided, yet some more crap happened that took a whole month to resolve. I forwarded my review to the manager and received a response. I was offered a partial refund and a gift card that was to be mailed to me. I accepted the offer and thanked them for their response to my horrible experience. Over a week went by with no refund applied to my card nor a gift card received. I reached out again via email to the manager who informed me to wait a bit longer. Apparently it takes a few days on their end to process a refund. So I wait more. Three weeks go by with no refund or gift card. At this point I email again saying I will dispute the charges and would like an answer as to why I haven't received anything. This time the general manager responds to me attaching photos to show I've been refunded. Well, upon opening the attachment, I see another family's receipt and they were credited my refund! I couldn't believe it! The incompetence goes up to management here. How do you credit another card even after getting a photo of my receipt?!? Upon seeing that, I became livid and demanded a full refund. It's been literally a whole month at this point and someone else got the money I was due. Today, I woke up to a partial refund on my account. No email. No sorry. I finally received a phone call from the General Manager who only received tid bits of my plethora of issues from the lower manager. Shocking. At the end of the day, I have my full refund and he could not have been nicer. He offered to buy us dinner but we refused (we did get sick by eating there not long ago) but the offer was appreciated. He offered to hand deliver me the promised gift card, which I also declined. Honestly, I just wanted my money back (which was less than the gift card offered) to close this chapter of the saga. Bottom line, we still won't be back but the general manager did seem to care and did try. Speak to him if you ever have an issue. read more

this place sucks !!!! i will never go here the service sucks i was not impressed by food or service. manager is useless after an incident happen with oil falling on us and manager being an ass about it and not taking care of us. please go to otani instead read more

There should be an option for negative stars...Literally the WORST experience we've ever had at a restaurant. I'd rather eat TIDE PODS then go back to this restaurant. Please, if you're reading this review save your time and MONEY by going somewhere else! Our server's name was Roy and he was so bad that halfway through the night the manager took over for him at our table and the service still couldn't have been worse. So many stories to give about how long we had to wait for everything we asked for. We weren't served our onion soup & salad until halfway through our meal was plated by the cook. We asked for our check and were ready to get out of there when ROY came back to our table. He offered us free ice cream as if he was Oprah, and we were all getting brand new cars or something. We had already signed our check and were ready to get out of there ASAP. It just ticked us off even more at the end that they would come over and offer free ice cream for the inconvenience of everything we endured last night. This was Valentine's Day and the bad service was NOT because of them being too busy. They still had 3-4 open tables on our side of the restaurant. DO NOT GO TO BENIHANA IN DULLES! HIDE YOUR KIDS & HIDE YOUR WIFE BECAUSE EVERYONE IS GETTING BAD SERVICE UP IN THERE! read more

This was the first time that I had ever been to a Benihana; however, it is certainly not the first time I've experienced teppanyaki. I came here because of the overall rave reviews I hear about "the Benihana experience." All in all, Benihana PALES in comparison to the "mom and pop" Japanese steakhouses that I've been to. First off, the service at the place leaves much to be desired. We went in during the day on a Saturday - only three grills were fired up and the tables weren't even all that full. Definitely not busy. Still, we waited more than five minutes to be seated - there was no hostess present. And sure, five minutes may not seem like a long time, but when you have two hungry kids, five minutes is a lifetime. So that was strike one. Strike two was when it took an additional ten minutes to even put in our drink order. And the waitress that we had was absolutely terrible and rude. First, she wouldn't acknowledge my mother or father. She preferred to speak to me and get the orders from me, i.e. "What will they be drinking? And what will they have for lunch?" Really?! They speak perfect English and they're not mute - she just refused to deal with them. I just told her that she could ask them what they would like to eat as I did not make a habit of ordering food for my parents. By that point, we were beyond annoyed and I would've suggested leaving, but again, hungry kids. Strike three was the so-called "Benihana experience." WHAT experience? There was no enthusiasm, not fire display, and it wasn't until my daughter asked him for the third time if he could do a volcano that he even bothered to do one. He had to ask one of the busboys to bring him an onion. And we were disappointed with that. The main reason we take our kids to teppanyaki restaurants is because of the fire display and the "show." Benihana's volcano was barely steaming and when my daughter asked where the fire was, the chef replied with a curt "I don't do it like that." And the food? Nothing to write home about. I'm pretty sure I can make a better fried rice in my own kitchen (and I've never even tried). I ordered the Hibachi Scallops - they were poorly cooked, just barely consumable. The vegetable were plain, and their salad wasn't all that fresh. My mother got the Hibachi Salmon and said that it was good, but my father wasn't all that thrilled with the Hibachi Steak. And my kids barely touched their dishes. When I asked my oldest why she wasn't eating, she stated, "I don't like this food. The other place is better and there's fire." So that's that. My first (and ONLY) Benihana experience. It's not worth the hype and their food is definitely not worth the prices they ask for. This place is a bust. Stick with the joints in your neighborhood strip mall - I guarantee you, they can beat the pants off Benihana. read more

Went here the other day for my Anniversary/ Birthday. Staff was very attentive and accommodating, and our meals were superb! I had the Hibachi Supreme, and my husband had the splash n meadow! Best steak and lobster I've had in awhile! Love the flavors and portion sizes for everything! Our cook was very entertaining and we loved his tricks! We'll definitely make the trip back! read more

I went here a few months ago for happy hour with some friends. The service was terrible!!!! The waitress was so nasty to us, we couldn't believe it! We almost walked out but we were so hungry and the HH prices were pretty good. We enjoyed the food, but when we asked our waitress for extra sauce it seemed so inconvient for her! She even rolled her eyes. The sushi was just okay, nothing to rave about, Also, our drinks tasted very watered down. I am very disappointed and will not be returning. read more

Visited June 4th to celebrate my birthday. A wasted 30 mile drive. No meal customizations are allowed. I asked if my food could be cooked with Teriyaki and was told no: if an ingredient is not in their receipe it cannot be done. Was told by teppanyaki chef and manager teriyaki would be placed in a dish for dipping. Teriyaki should be cooked in the food. Such a disappointing birthday celebration. Will look for other Teppanyaki restaurants. read more

Overpriced and very bland. Good service, decent chef, cooked to order, but this was the most bland of any hibachi restaurant in the area. Very disappointed, will go back to our local ones. read more

The chef was amazing and so sweet. Our servers were also so accommodating and nice. The hostesses ate possibly the worst hostesses I have ever come across with. After being a hostess for four years, I can say that their behavior was incredibly disgraceful. They gave us attitude when we got to the restaurant. Rude "yes" and "no" 's. Not helpful whatsoever and incredibly nasty by rolling their eyes and whispering between each other. The blonde shooed us away and the other hostess was on her phone the entire time, even when big parties began to arrive. Worst hostesses ever. read more

Literally the worst service!! I wouldn't even give 1 star if it were up to me. Also DO NOT waste your time making reservations since they cannot keep them. They will just turn you away !!! Staff is rude and unapologetic. read more

My husband and I brought some friends here for dinner recently. As we walked in, there were two gentlemen at the hostess stand... when we asked for a table they looked at one another and laughed and then said "seat them here" when my husband asked what was so funny the one guy replied it was and "inside joke" we didn't think it was funny. We were then sat and joined by another very nice family. I will admit that our chef was very good but she spoke Spanish to the other family the ENTIRE time which made us feel a bit disconnected from the entire interactive experience. Our server was either very new or just didn't care but he was extremely unfamiliar with the menu and didn't even know what Sapporo was when we ordered it. We probably won't be back as there are other places close to us that we can patron. Also, the floor is really dirty. read more

First off, let me say that this is no reflection on Benihana as a chain. I have been to a number of Benihanas in the US: the one in downtown SF, the one in Marina Del Rey, CA, the one that used to be in Georgetown Park, the one in Bethesda, and this one. The Dulles Town Centre one is the only one that is shoddily run and poorly staffed. I have not been back since our last visit and would never dine there again unless they had new management. When we were there, we were served our drinks, and then waited. Normally your soup then salad are supposed to arrive very shortly after. Generally by the time the chef comes to your table to cook your meal, you have had something to take the edge off your hunger. Not here. I was very hungry, and still, by the time the chef came out, we had still not been served a thing. (At this point, it's a good place to add that Benihana is by far the most expensive Japanese steak house I have been to in the Metro region.) I mentioned the neglect of our table to our chef, and he was nice, but he said something to the effect that they would bring us soup and salad, but he did not say anything to the manager, and he was wrong. Still nothing. I finally had to get up and find the manager, to let him know I was not happy with the non-service. He barely responded (curtly). (Don't do me any favors, Mr.) Our waitress must have been new, but if so she was still a total airhead, because she totally ignored our table until the ungracious manager finally said something to her, after I had to complain to him. By the time our soup and salad came out, our main meal was also cooked, so we suddenly had everything in front of us. Which left us little space to maneuver. The whole meal was a disappointment because of that. The only nice thing about our experience were the guests to our right, who were affable and fun people. There was no reduced sodium soy sauce on any of the tables. (The green bottle tops). In no other Benihana I've been to is it like this. The food was standard, but the way we waited so long for a bite of food, then finally everything at once, was just plain chaotic and disappointing. Add to that the indifference of the staff, and the rudeness of the manager, no explanation for the sub-par service, let alone apology, and I could not wait to get out of there. NO WAY will I be back to this Benihana. And they were all so clueless no doubt the waitress wondered how she received an abysmal tip for abysmal service. (She was young and clearly had plenty of energy; the two previous times we had been there our waitress was an older lady who was gracious and hardworking, and deserved a 20% tip.) read more

This review is just for the sushi. We went here for my father's birthday dinner, since he had the coupon. The sushi is pretty mediocre...I feel like a key part to sushi is that the rice is soft...and the rice here was definitely not fresh. Plus, the presentation of the sushi was really messy and not at all professional. They do, however have AWESOME happy hour specials (which I believe they started recently), that include half price sushi/sashimi and drink specials. So, it actually seems that it would be worth the pricing to come here for happy hour, even though the sushi really isn't that great. The service started out well, but they forgot about us (at the sushi bar) after a while. read more

I remember when there was a Benihana in Georgetown and it was my all time favorite place for hibachi and sushi. But they closed down and I was so excited to find out they had one in Dulles Town Center. I came on a Saturday for lunch. There was hardly anybody there but we were seated and did not wait long until the chef came out. The food here is nothing comparable to the old Georgetown location. The salad dressing was bitter, the fried rice was hard, and the filet mignon was so bland. Even the dipping sauces could not save the food. Thank goodness they offered lunch prices on a Saturday; otherwise it would've been a total waste of money. Sakura in Mclean is a million times better! read more

Let me preface my review by saying I am a hibachi FIEND. You name it, I've been to it. Having said that, I expected a lot from this place because I've heard such great things about the Benihana brand. I've been to this location twice, once with my boyfriend a couple months back, and the other for a company lunch a couple of days ago. Both times were during the lunch hours, and both times I was a little less than under impressed. The cook's performance was meh and the sauces they provided with the meal were ehh. However, I will say that the food, if you order the right thing, is pretty good. I can understand how someone who doesn't frequent hibachi restaurants could be blown out of their mind by this place, but like I said earlier, I'm a seasoned veteran. I have my favorite Japanese restaurants, and this isn't one of them. read more

My family and I came here for my birthday celebration and this place doesn't seem to be like other Benihana I been too. As soon as you walk in it didn't have that Benihana look like the one in Hawaii. And the service was really bad, for the price you pay for you would think the chef would at least entertain every one and be more enthusiastic. And it seems like she didn't have any training and was put to cook just for the night. Also everyone got bored including the other family that nobody was paying attention to her anymore. I felt bad because I know she was trying so hard to do the best she can but we can barely hear her speak. We won't be coming back here again. I'd rather go to Sakura and have a better meal and more food and it's cheaper. read more

OK it's been a while since I've been back to Beni's and last night my 2 little girls and my hubby and I went and we had a blast. The chef and waiter was very accommodating. We had the seafood and filet. WE LOVED IT. Even my girls ate it. The seafood was fresh and the steak was delicious. Everything was well prepared and very entertaining. One little issue was I did't like the portion size of the sashimi. My girls love salmon sashimi and we ordered 4 pieces for them. They were little pieces. :( read more

Last night was my first time at Benihana but not my last. Their was a long wait to be seated and once we got to our table but other than that, the food was amazing and our chef Johnathan was so humorous and entertaining. 10/10 would go back anytime. read more

yazmine was chill af and super helpful and Elizabeth was making really good food while keeping my part entertained

I had a great time there the food was very good and the best part is the server I had a very good experience with her and her name is Johanna and I have never met anyone as nice as her she was very friendly I had the best experience with her and I hope to see her soon . read more

I'll be honest, the food was good! I didn't like the salad compared to some other Japanese steak houses, the dressing wasn't what I was expecting. This is hands down my favorite type of food so I'm super picky with the flavors and quality. I ordered the Hibachi Chicken, I thought it was supposed to have sesame seeds on it? I guess not? The rice was yummy and so was the sauces, the white sauce was perfect and so was the brown ginger sauce. I was disappointed in the amount of veggies given, really not enough in my book. I've been to a lot of other steak houses that give you way more verity and quantity. A little bit more enthusiasm from the cook would have been nice as well, since it was my step sons first time watching this type of cooking. In fact our whole table had first time children at it! I liked that we all had kids and we all got to sit together! Service was nothing to complain about... but I think I would choose Kobe in Leesburg over this next time. read more

Benihana - Dulles - Sushi Bars Near Me - Town Ctr Dulles, Virginia

I came here based on a friend's request and we sat in the bar. The service was pretty slow - it took awhile for our server to come and acknowledge us. Then when we asked for something simple like water - several times - she failed to bring them to us. The sushi is good and I'm glad that they offer half sizes. They also have a pretty good happy hour. But overall, I've definitely had better. Would I come here again? Maybe to check out the hibachi grill or if someone decides it's a good halfway point to meet up, but I wouldn't come here on my own. read more

While great to have as a new edition to the Restaurant Park at Dulles Town Center, Benihana continues to miss the mark on FLAVOR! Great decor, plenty of space but just no competition to the existing, nationwide competition like KOBE. The show is entertaining...but not enough to prompt a return any time soon and the prices are no "welcome back" offer either. :) read more

Went here on 1/16 and it was just okay. I ordered the Benny Delight (chicken and shrimp) and the Red Plum Sake Sangria. Usually get a little buzz from the sake straight but the Sangria was disappointing. It tasted watered down. I've been to my local sakura and feel like I've gotten a more flavorful meal. It was good, I just think my expectations were too high. Will probably try again in a few weeks and edit review if need be! read more

We went to celebrate my dads birthday at the Dulles Benihana. The food was good, but for the price the showmanship of the presentation wasn't there. The waiter hardly spoke english and was not very attentive or fast. Even more annoying was the charge for fried rice. Everyone ordered the fried rice instead of the steamed rice. Unlike Sakura, the fried rice had some chicken in it, but also unlike Sakura we were charged $3.25 per person for the rice. This was on top of the overly high prices that included watery soup, lettuce salad, shrimp appetizer, vegetable, entree and dessert. With a big party the gratuity was already added in. The service was slow and the "show" was lacking. We might have had our eyebrows singed before, and heard the corny jokes, but I didn't intend to pay the ridiculous prices just to watch my food be cooked in front of me. They were not busy, and I can only guess why. If we go to a Japanese steak house again, we likely will go to Sakura or somewhere else other than Benihana. The only thing that was great was my sister-in-law asked for some spice for her food and they brought out a red pepper paste that was good. Keith S. read more

4.5 stars. Been here twice now, the first time for Mother's Day, second this weekend. Both times, made a reservation through Open Table. As I have a serious broccoli allergy, I made that very clear, and the staff assured me there wouldn't be cross contamination, which eased my mind. Both times, they gave me a complimentary plum wine, which I appreciated. Fried rice is done automatically with chicken, which was a nice touch, and entree, veggies, and rice ere cooked well. Our server was very entertaining and played to the children at the table, who seemed enchanted. Only one criticism--the yum yum sauce was very bland/sour creamy rather than having traditional "yum yum" flavor. read more

This is by far my favorite hibachi joint and I don't care if its a chain! IMO they're obviously doing something right. I simply love their hibachi, but if I could order unlimited rounds of their garlic fried rice that would be oh so good and possibly oh so bad...for the waistline at least. Tip, sign up for their email and you'll receive coupons! read more

POOR MANAGEMENT, POOR COMMUNICATION, FALSE EXPECTATIONS & POOR CUSTOMER SERVICE FROM SOME EMPLOYEES. Not fine dining whatsoever. Upon arrival my partner and I were told we will be seated in 10 minutes. That then turned to 20 minutes. After being seated we weren't acknowledged by our server until another 15-20 minutes later. He comes up and apologizes for not knowing we were there because the hostesses did not inform him and offered us a drink on the house for the inconvenience. We placed our food and drink order and We asked him when will the chef be making his way toward us for our hibachi experience? He said he's not sure because they are busy however we can have faster service if we place an order on the other side of the restaurant. We figured we'd just take the food to go at this point. The host took our to go order, told us it'd only be 15 minutes, that was a lie. Then we were given the wrong meal, so we had to get a refund and decided we will never recommend this place again. read more

Terrible experience after looking forward to a great dinner. Manager and hostess were very rude! They do not follow ADA guidelines amongst other things. I also question whether it is a violation to lock 1 side of the front door during business hours. Anyway, our waitress was slow but thorough. Our only luck came from Noe who cooked us a decent meal. Overall I won't go back and I am currently researching on how to file a claim against them. read more

I went here with my family when it first opened. Excited to have a Benihana's close to our home. Major disappointment. The food was not fresh and the taste was completely off from what I am use to at other Benihana's I have visited in the past in other States. If you live in and around Fairfax or Loudoun County you are better off going to Nagoya Japanese grill in Ashburn, VA they are consistent and have great food. read more

So the boyfriend and I, after hearing about the quality of Benihana, decided to try it out for Valentine's day.We made a 7:30 reservation. They told us it would be a short wait of 10-15 minutes. I HATE waiting. That's why, after all, I make reservations. However, since it was super crowded, due to the fact that it was Valentine's day...I decided to make an exception and wait. We were seated at 8:15. After being seated, it took another 10 minutes before our waiter came for our drink order. It took another 10 after that for us to finally get our salad."Slow" was the understatement of the evening. I won't bore you with all the details, but here are the highlights of our customer service experience. ~Asking the waiter, who didn't give us his name, to do ANYTHING was met with an exasperated sigh. I didn't think asking for a fork would make someone so frustrated, but pardon me for not having the world's best chopstick skills. ~Waiter took my order incorrectly; I asked for extra grilled veggies with my meal. The chef had no knowledge of it when he went around double checking the orders. It took until all the food was almost cooked to get the extra veggies prepared, but not cooked. We were served bland, uncooked zucchini and onions mixed in with cooked slightly flavorful zucchini and onions. ~Since dinner was finished cooking about 9:15, and my boyfriend and I had no plans of spending our entire evening at the restaurant, we immediately asked for the check and boxes. We were given two small boxes. I tried, to no avail, to fit all my food in the tiny box, BEFORE asking the waiter for to-go cups for our sauce, and additional boxes. He rolled his eyes and said "give me a second, okay." He returned...you guessed it...10 minutes later. I had time to go to the bathroom and return, just as he returned. Food: 3/5. Unremarkable. I'm hoping this was due to the rush of the holiday, but looking at other reviews, I'm not so sure. My filet was delish, but the veggies and rice were lacking and left me feeling unsatisfied. Also, the yum-yum sauce isn't "bad," but it's nothing special. It will NOT match up against your other favorite hibachi place's yum-yum sauce. Have no expectations. Atmosphere: 4/5. Pretty nice. Again, not impressed, but not underwhelmed. The layout the currently have is a bit tricky however. The bathroom is almost in the middle of the restaurant, but you have to fight your way thru tables to get there. Service: Ha. 0/5. Show: 5/5. Our Chef tried his best to keep everyone engaged and having a good time. I think there was only one mistake, but hey...you do the same thing 15 times a day, you'll mess up. So no biggie. Especially since the chef behind us was dropping things (butter) on the floor, and using his hands with the spatula. I think he said he was just filling in, but....... The icing on the evening: My boyfriend ordered the Filet mignon, Chicken and Shrimp Combo, while I had just the filet mignon. His combo came with a desert, which we asked for to-go. The waiter told me it would be in the same little box as my food. I said it was fine. I went to the bathroom, and returned to my seat to view green tea ice cream-- it came in a serving dish. I was forced to put my ice cream in the leftover to-go cups, because the waiter never came back. All in all, I'm hoping that all of this was due to the Holiday, and I'm willing to give them one more chance. One. read more

I think this was probably the worst service we've ever had at a hibachi restaurant. We ordered sushi that never came and they didn't say anything til after we had finished eating. My friend and I ordered tea and it didn't come til about 10 min after everyone else's drinks. Most of us got sprayed with hot oil during the show. Manager was less than apologetic and just gave us free appetizer cards. Will not be returning to this location. read more

This was the ABSOLUTE WORST dining experience ever. The server ignored us the entire time and rolled her eyes when we asked why something we didn't order was on the bill. We had a reservation but then waited an hour and a half at the table before finally talking to a manager who's solution was to take 5% off the final tab. Please, I am begging you. Go somewhere else. Any other hibachi place is better than this. read more

So tonight was an interesting experience. My girlfriend and I decided for a fun night out to dinner. We walked in and was told 30min wait so we waited 45 at the bar (bar tender was awesome) just to be told by the hostest it could take another 30 minutes until we are seated because of us not making a reservation. I understand that they need a full table for cheifs, but be honest upfront and not waste our time.. needless to say they lost our business read more

Worst experience in a restaurant ever. Food was delightful, but the poor server had zero help and had the bar area and lounge- other staff was just standing around. People got drinks 45-50 min after ordered, people received food about 50 min late-or not at all. We went for two peoples birthdays and it definitely was not a celebratory feeling due to the service. Will not be back. read more

We booked the restaurant despite some recent low ratings in 2021. I have to agree with them. We had reserved a table and when we showed up on time, the concierge nonchalantly quipped that we have to wait 30 minutes for a table. We had to cancel and get fast food as the kids were hungry at that point. They also marked our reservation as "no show" instead of canceling. Good customer service news spreads fast, and bad ones travel faster. I'm amazed how this place is still in business. Sayōnara Benihana for a long time to come! read more

They took forever it took 9 years for them to come to our table we just sat there waiting forever for them to even ask us what we want to drink there service was horrible we just ended up leaving this horrible place do not come here this happened twice read more

My family and I just had dinner here and since being under new management in the short few months it has it was amazing. It reminds me of the Benihana's back home in LA now. Before both service and food were terrible, but I was pleasantly surprised by my waitress Savannah and cook Marvin. Both were honestly amazing, she was on top of it with everything and Marvin was an amazing cook! I normally dread when my parents say let's go to Benihana's especially the one out here, but now I am excited to go back. Keep up the work! read more

Absolutely horrible service. Manager Ron is downright rude and the entire crew is unable to run the place. We had a reservation for 8, didn't get seated until after 8:30 and when a chef didn't show up at 9:30 (yes, an hour later!), we left. So did the rest of our table. The manager provided an insincere apology, which might as well been an insult. Don't do this to your family! We will never go again. read more