Worst dinning experience ever. To start dinner reservations was at 5:45pm and we checked in with the hostess at 5:35pm. Did not get seated until 6:30pm. Waiter: once the waiter took our order he was off doing who knows what. Asked if I wanted ketchup for the kids but didn't come back until the chief started cooking the adults food. He did refilled my drink once and never came back to check on us. Towards the end of dinner our meal came with desert. He never showed up to take our desert order and another family left. We had to ask a manager and she got another waitress to take our order. After the waitress took our order we waited longer and the manager that ad asked for the waitress to take our order had to ask her to go check because we just sat there waiting. Chief: the chief was friends and entertaining but he gave the wrong food to the wrong person twice. My order of shrimp was given to someone else and I had to wait to have my shrimp cook at the end of everyone else's meals. To add to that the shrimp was not completely cooked. Booster seat: waiter asked if I needed a booster seat for my kids and he comes back with one and told me the entire restaurant only has 3 and he only has one. That one that he had a broker buckle so I could not secure the booster seat to the chair. For the price we paid for dinner I expected a better experience. Also it worth noting that the hostess was telling people that had reservations that they overbooked. So what's the whole point of making reservations? Highly disappointed and Benihana needs to do better. read more

Benihana - Broken booster seat. Unable to securely strap to chair - Teppanyaki Near Me - Arcadia, California

I had a very disappointing experience at Benihana Santa Anita. From the moment we arrived, the atmosphere felt unprofessional. While waiting to be seated, staff members were openly lecturing and correcting each other in front of guests, which made the environment uncomfortable and awkward. Once we were seated, we had to wait about 30 minutes for the chef to even come out, with no real communication or updates. On top of that, servers were shouting across the room to each other, which took away from what is supposed to be a fun and engaging dining experience. Our server also made us feel uneasy--there was constant, intense eye contact but no friendliness or smile, which came across as uncomfortable rather than welcoming. For transparency, everything I've described was recorded on video using my Meta glasses. I plan to share this footage on platforms like YouTube and TikTok so others can see exactly what we experienced. I believe it's important for businesses to be held accountable, and this will allow others to form their own opinion based on the actual interactions and environment we encountered. Overall, the lack of professionalism, poor communication, and uncomfortable interactions really took away from the experience. I expected much better service, especially from a place like Benihana. read more

Benihana - Teppanyaki Near Me - Arcadia, California

I am very confused after my last visit. I ordered food to go and the containers are nearly empty... ridiculous. I paid almost $100 for 5 prices of shrimp less than that of steak and a side of rice. Please make this make sense. read more

I don't understand the point of reservations. Had my reservation at 7:30. Checked in one hour before because I was in the area. I still had to wait an extra 45 min to be seated. Ridiculous. read more

Benihana - Teppanyaki Near Me - Arcadia, California

We always have a great experience at Benihana in Arcadia, and this visit was no exception. Our chef Miguel was excellent. Everything he cooked was perfectly done and full of flavor. The food was on point from start to finish, and the service was great as always. We come to Benihana often and it's always a fun experience with consistently good food. Definitely recommend this location to anyone looking for a great dinner and entertaining atmosphere! read more

Terribly slow service... got a text saying our table was ready, but still had to wait 15 minutes to get seated. Got seated, waiter came 20 minutes later take our order. Order taken, waited 40 minutes for teppanyaki chef to come to our table. Meal over, waited 20 minutes for waiter to come with the check. The chef was great and funny, but the long service made the overall experience unenjoyable. read more

Chef Nathan was amazing and so much fun! It was a Benihana club with lights, jokes and a birthday song for us. He kicked that egg rolls roll. And the food was good too! read more

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Very rude hostess. She would not give us any estimate.about what our wait time would be. Unprofessional.

Came here on Thanksgiving Day and I had an amazing experience! My first time ever at Benihana and I loved every second of it. The food was so good, my boyfriend and I both got the Emperors Feast. The chef was nice and cracked jokes with our family and kids which made their experience great as well. read more

It's been a few years since I've been to a teppanyaki restaurant. We came here as a group to celebrate our friend's birthday. The Chef was great fun. I wish we were a little more awake, but he had a good attitude. Love good Millennial humor hah! Food was good. Maybe a little salty at times but over all great! We all had fish dishes. Some got the salmon and others got the tuna steak. The salmon was cooked so well. I personally found the tuna to be lacking in flavor, but I'm also biased. Tuna isn't really to my taste, but the others enjoyed it! We also got A LOT of food! Lots of fried rise and sides. I also got a chance to have a little dish of each of their sauces they had on hand! Getting a chance at tasting different flavor combos is a treat! It was a little loud in general. When you are in a huge room and there are 7 other chefs wining and dining their groups, it's a lot. There is also just a ton of smoke and steam even with all the vents on. Just don't come here expecting a quiet experience, this is not the place. This is great for special occasions! I don't see myself going here too often, it's a shoo in for those looking to impress their family to a fun evening! read more

Saturday Sept.6, 2025 My Family & I had a wonderful experience at Benihana's Newport Beach unlike the past experiences. It appears they are now under new & better management, seating was within 5-10 mins. of our reservation time, food was yummy excellent with a wonderful Chef that had a very nice singing voice. The ambiance was warm & welcoming. I love the new customer service improvements made at my Newport Beach Benihana !!!! read more

My family and I came to Benihanas to celebrate our son's school accomplishment. Our experience at the restaurant was great thanks to Ray, our chef. From the moment he fired up the grill, Ray brought incredible energy, skill, and personality to the table. His knife work was impressive, his timing was perfect, and he made the entire cooking process entertaining and interactive. Not only was the show fantastic, but the food was also absolutely delicious. The steak was cooked to perfection, the fried rice was flavorful, and the vegetables had just the right amount of crunch. Ray clearly knows his way around the grill and takes pride in what he does. Plus he's great with kids! If you're visiting this location, I highly recommend asking for Ray. He turns a meal into an experience you'll remember! read more

Benihana - Yakisoba trio - Teppanyaki Near Me - Arcadia, California

Food: good. Ordered wings but it was not great I'd skip this. We ordered the Hibachi steak paired with a cold water lobster tail and this one was a pleasant dish. Miso soup was tasty. We liked the fried rice too. Service: okay, expect to wait to be seated and a lil bit more wait to order and receive your food. Ambiance: lively lots of celebrations read more

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I've been to a couple of other Benihana locations, and this one is probably the best one. It's still new, because I remember it use to be a different restaurant, and this Benihana seems to be the cleanest as well. We celebrated our mom's birthday here, and the food was delicious! The waitress was very attentive, along with our personal cook, who imo tried hard to crack funny jokes while he was cooking. He was a bit all over the place from his jokes, but very humorous. He put on a good show with some of his tricks. The food he prepared and cooked for us was tasty. But just too much butter on everything. But I understand taste is everything, and most importantly not burning the food. We ordered steak, jumbo shrimps, scallops, and chicken. The steak was cooked perfectly from medium rare, to medium. The scallops was delicious, as it was flavored with seasoning, and the shrimps were perfectly sliced, seasoned and cooked. However, the chicken breast was a bit too dry... which is fine because it can't be undercooked. We had Piña Coladas, Piña Margaritas, Old Fashion Whiskey too. They were only $8 each, since they're still celebrating Saint Patrick's Day. The Whiskey and the rum for our drinks was not too overwhelming, but a bit on the lighter side. But $8 for a cocktail is a deal! Service again was very good. The waitress was very attentive, and she and a another waiter sang a birthday song for my mom, and I thought it was hilarious. Thank you, my mom enjoyed the humor. Overall, I had wonderful experience. Only parking was a bit difficult. There was a lot of people at the mall during that time. Not necessarily a 5 stars experience, but I'll give 5 stars because my mom was happy, and our cook tried hard. read more

We decided to give this restaurant another chance. Made a reservation for 6pm on a Wednesday, arrived on time. Restaurant was half empty, but was told to wait. We decided to go to the bar to get a drink while we waited we stood at the bar for 15 minutes and no one came to take our drink order. Gave up. Went back to check on our reservation they said they didn't know when we would be seated as they were waiting for the one other table in the restaurant to cash out (even though they had several empty) and we decided to leave. We never learn. . read more

The combination of showmanship, and excessively buttery garlic chicken fried rice is costly, but none the less , worthwhile. Sure, the food is not the best, price is somewhat high, and the show is meh... but combine the three and you get a dinner that encourages an engaged audience, that makes them put down their ever so important cellular devices. We had a good time here. I won't be back for a while because of the greasiness..... but will definitely be back. It's a wonderful place for kids. read more

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Food was absolutely delicious. My husband and I ordered Seafood Diablo and our children ordered the steak and chicken. Everything was so tasty. Service, on the other hand, was a little disappointing. I noted on my reservation that we were celebrating our anniversary and that we had a nut allergy. When we got seated, the server asked if we were there for a special occasion. Then, when we placed our orders, the server asked if we had any food allergies. Terrible service. I made those notes on the reservation, and so I expected them to know. What is the point of having those options when you won't even acknowledge them. The teppanyaki chef came and repeated our orders to make sure they had it right. He then asked if we were celebrating anything and if there were any food allergies. (Slap palm-of-hand on forehead.) I accidentally ordered a bottle of water. When we got the bill, I found out it was $6.50! Yikes! read more

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Great Japanese cuisine and the salad dressing is sooooo good. The chef cooks in front of you so it is a show and fun for a party like dinner. I like going for birthdays or other celebrations. Kids love it too. I love the steak and the skilled chefs!! read more

I've come here twice and most recently it was for my birthday. If you sign up for their rewards you got 30 dollars off a meal with purchase of another 30 dollars. It just be during a weekday M thru Th. We picked an earlier time and the staff was really friendly. Seemed like mostly all the parties dining had small children. I honestly went so my toddler could enjoy the show. It was happy hour too but that's only if you sit at the bar. Vegetarian review: I ordered a yakisoba with tofu and a tofu steak. To be honest, it seems like they are equivalent except the yakisoba has noodles too. The tofu steak is cut up in pieces and has zucchini, mushrooms, onion just like the yakisoba. I guess the steak also got some cilantro. If you get fried rice it is an extra 6 dollars a person! We got fried rice without chicken and the soup has beef broth. Vegetarians can opt for 2 salads instead. The waitress also offered that the cook can cook the vegetarian stuff first/separately as well to avoid cross contamination with meat. In regards to the show, most of the tricks had to do with the egg for fried rice so if you skip that the tricks are limited...I guess you get the onion volcano. It was super fun for my toddler! read more

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We went here recently for a birthday celebration! It was a 20 minute wait on a Wednesday night. But right when we got seated it took awhile for the server and cook to come. But honestly that didn't really matter since the cook brought out a whole show and the food was cooked on the spot and was fresh. It was well seasoned and cooked. The interior was nice and clean, but maybe a little bit outdated. They did have their team sing happy birthday to us and the party in our shared table as well! Great place to do birthdays as they sing and make you feel welcomed! read more

Today was our first time at Benihana. We went to celebrate my son's 21st birthday and I can honestly say we had a great experience. Our cook was nice and our waitress Eréndira was awesome. She went out of her way to make our experience a great one. Thank you Eréndira for your great customer service! read more

The foods are so so, and waiter Spanish (big guy) is suck, i dont think he has not been trained, not professional at all. I asked him to take the 2 kids menus away when he started to collect my menu, he say no no no and refused to take them. Why can't take them ? He is such idiot. I was very surprised that have such people work at this restaurant read more

went the other day for the power lunch chef was extremely nice this review has nothing to do with him he did a great job its about the quality of the food now! it was soo gross! and they changed there yum yum sauce it taste horrible like it comes frm a bottle and they charge for it nothing tasted the same idk what happen to benihana but it was so bad i cnt believe it ! read more

It was my first time here and I was not a fan of it. I thought it would be a cool experience and it was ehhh. We sat at the table for super long time. At least 20 minutes before someone came out to ask if we'd like to place an order for drinks. Our server is explained the menu to me since we said it was the first time here. I think you paid more for the experience. The sushi roll rice was too sticky and wet. The fried rice had too much black pepper. read more

Food was amazing and perfect. Service was 10/10 Chris was amazing. Jes was amazing as well they were both hands on. Ambiance was 10/10 great time Very good and great time. Mangers were great at as well read more

I took my mom out here for an early birthday dinner since she had that GC. I gotta say, I was pretty disappointed with my experience here. We had reservations for 7:30, were not sat until almost 8PM. Once we were sat, we ordered crispy tuna rice to start and the server completely forgot it. The food was okay. Honestly, my partner and I have better meals at home. In addition to that, one of the guests that were dining at the same table as us found a hair in their meal. Couldn't have been from the chef cause they had short hair, so it must've been from someone in the back. Our server seemed busy that she didn't have time to attend to our table much, but to be honest, the other servers seemed like they were in a much better mood than ours, so maybe we just didn't have a good server that evening. They also completely forgot to ring our bill at the end, making us wait another 30 minutes. By the time our whole dinner experience ended, it was almost 10PM. For a weeknight, that's late, especially for us taking my elderly mom out. The list goes on for me on why my specific experience was a miss. I don't know if I care to check this place out again. read more

Benihana - Teppanyaki Near Me - Arcadia, California

Came here for lunch to celebrate our Auntie's birthday. We had a party of 11 and could not fit at one table but my cousin called to make reservations and they assured her we would be treated as one party. She spoke to 3 people including a manager. She asked if the lunch menus was available on a Sunday and she was told YES. Did the actually have a lunch menus when we arrived? NO! She was treating so that was a very unpleasant surprise. The restaurant phone system is a failure. It's an automated voice system that "Transfers" you to a live representative but instead just hangs up on you. I called 4 times to try and ask where the place is located near in the mall since I have a broken toe and wanted park near. When I arrived and told the receptionist, she did not seem concerned and was aware of the issue. The server, Gabriela really ruined the experience for us. As I before mentioned they could not fit us in one table but we were very close. Every time we tried to make sure the 3 other people in our party were taken care of we told by Gabriella they she does not know. Not her problem even though we assured we would treated as one party. It was so bad they ended up paying separately and my cousin was very upset because she invited guest with the expectations she would cover. We asked her multiple times to please help clear dishes so we could take birthday pictures. We were really polite and she was huffy and said she would later. When asked again, she told us just to push them aside. She did not bring enough plates for the dessert. No knife to cut the cake, not enough forks. Yes, we had to constantly get up and ask since waitress did not come back and check one us. We will not be back. read more

Benihana - Teppanyaki Near Me - Arcadia, California

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We came here for lunch, it's always the same experience, you pay for the performance, food is overpriced and bland. I have been to different locations and this will be the last time we're going Benihana, we were served a burnt Calamari, Charred is way different from burnt, Im not the type that complains at the restaurant because people might think were after "free stuff", but if you are the waiter and you see that the Calamari is burnt you wouldnt serve it, you can ask the kitchen to make another one, I find it disrespectful for serving a burnt food to your customer. This will be the last time were going to Benihana and will not even recommend it. read more

Benihana - Burnt Calamari we cant even chew it. - Teppanyaki Near Me - Arcadia, California

We came here the first time. We reserved the table at 6:30pm. But we didn't get the table until 7pm. But besides that everything was good. Our servers were pretty good and the chef was very friendly and nice . We will bring our grandchildren back next time. read more

Excellent service although it took awhile for us to get our food. But the food quality is amazing. My favorite this here besides the show is the chicken fried rice. Have been here's many times and will continue to come read more

The food was great, but what made our experience so much better was our chef Fausto! Wait times were a little long but our waitress and Fausto completely made up for the wait times. I had such a great time and the ambiance was impeccable. Please give Fausto a raise! That man made our experience so enjoyable. We were laughing non stop. read more

Had a very unpleasant experience today June 16 2025 Came in to celebrate Restaurant was under staffed our server Sasha was overwhelmed with tables we had to repeat our request multiple times they messed up our order chef Randy was the only pleasant thing of tonight I had to get up and get my own plates and sauce I look around for a manager and I see her and other staff in the back of the restaurant on their phones I talked to Alisha and was greeted by a very insincere apology Benihana very disappointed she didn't even come to the table to apologize not coming back to this location read more

Benihana - Teppanyaki Near Me - Arcadia, California

Great experience! Joseph was are server and he was absolutely amazing! Dez was our chef and he did an exceptional job with entertaining my family and myself! I came for my Birthday and was very pleased with the service and atmosphere! read more

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The restaurant is located at the Arcadia mall across from Cheesecake Factory. We didn't make a reservation and was told 20minute wait but got seated fairly quickly. If you go as a small party you get seated with another party. Not a big deal. The other family was nice. My husband ordered the filet mignon and I got the ocean treasure which means we both got to taste steak and seafood haha. The meal is first served with soup then salad. The chef put on quite a funny show. We got fried rice and then he proceeded to make each person's entree. I also tried a passionfruit lemonade but sadly the waitress forgot about me after the rest of the table got their drinks for awhile. We reminded her and she was nice about it...and refilled my drink without me asking. The food was surprisingly tasty...maybe 10 years ago I had tried one of these types of restaurants and food was a bit dry so it was a pleasant surprise. Prices are a bit high but it's dinner and a show haha. A nice spot for a celebration. read more

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Came for a Saturday dinner a few weeks ago with the family and the experience wasn't the greatest. We were pleasantly excited to see how easy it was to book a reservation online for 7pm. We arrived 15 mins early and checked in and it was packed. The hostesses were giving everyone the same script with "we are full right now, but the tables getting set up, you guys will be right up." We waited until 7:30 to get seated, and it was quite disappointing to walk in and see three empty hibachi tables. We sat for several more minutes before we saw our waitress who was lovely. You can tell they were extremely understaffed because she was running between rooms to take care of everyone. And eventually put our order in and then.. waited some more. Luckily we got some appetizers to start cause we were starving. The sashimi sampler was average, seared tuna was great, but the ponzu chili yellowtail was horrendous. It literally looked like they ran out of fish. We would have rather them tell us it was unavailable. (Please see pics) The actual grilling was fun and our chef was cool. It's actually what I remember, overly buttery fried rice and nice charred meats. But by 8:45 the hunger and suppressed and ended up togo ing most of the food. Even having to ask for a clean sake glass took 20 mins, I had to wave down a busboy who said he got a manager who said he'll get our waitress just for a glass... Loved our waitress and chef but wish the had more staff to help the place run more smoothly. read more

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We were planning to be at Ding Tai Fung, but due to the wait, we had to choose other another option. Considering we had a young child part of the group we knew it would be hard to keep her entertained while we ate. So what better than dinner-tainment? We knew it was going to be a long shot as it was a Saturday evening that we were dining. But, we gave it a shot... Service: To be fair, the thought of getting a table for 6 on a Saturday evening seemed to be near impossible. After checking in, we were told that it would be about an hour or so to wait. We put our name down, but we were not optimistic. After our full party arrived, I checked in again and thankfully we were sat shortly there after. What was an hour wait turned out to be 30 minutes. Our chef, was honestly, one of the best I have ever encountered. A combination of his knife skills and banter made not only the time fly by with laughter and slight bit of self reflection (never wear a white shirt to a tepan party). Food A Tepan menu is really strait forward, a quick gander at the ingredients, everything seemed to be very average. I ordered steak w/extra steak and the marbling didn't strike me as much. I have seen similar at your local meat market. Overall: My score honestly, was because of the service we were given. Benihana is not one of my go-to places when it comes to tepan, but the staff here made it just a wonderful evening and that is what tipped my hand. Thanks to everyone who worked that evening! read more

They have some great specials and they are always a great time!! For groups or at the bar for a small and solo dining. You can still order off the menu for a dinner read more

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I haven't been to a Benihana in years but decided to go and use the birthday reward. Recruited a few friends to come along as well. Lots of open lot parking but sometimes can be crowded. It was also very busy inside surprisingly at 7:30pm on a Monday. I forgot the name of our chef but it didn't seem like he was as animated as the others and didn't engage us as much as I would've liked. I had told a friend that the chef kind of makes or breaks the experience and this time it was really meh. Also the waiter didn't seem to be as accommodating with my request to sub the steamed rice with yakisoba even tho I was ok paying extra. The chef made it seem like I didn't make it clear when I was very specific about it. Overall the food was cooked pretty well, it's a little pricey for what you get but you're paying for experience and this time it def felt overpriced. I got the land and sea which was filet mignon and scallops. Scallops were on the small side but everything was seasoned very well. Also the order he cooked everything ended up where ppl were eating out of order or waiting and so it didn't really feel cohesive. Service was just ok, not great and not terrible. They did give us ice cream and sang happy birthday. Prob won't be back again. read more

Benihana - LAND N SEA with Yakisoba - Teppanyaki Near Me - Arcadia, California

Always a treat eating at this restaurant. Came here to celebrate my belated birthday and it was incredibly special. The service is top notch and the food never disappoints. The chefs always puts on an amazing show, which makes the whole experience wonderful. I ordered the samurai treat paired with a delicious wine. Truly amazing. I strongly recommend making a reservation. I will caution that sometimes there is a wait regardless if you have a reservation or not. The staff is friendly and do their best to not make anyone wait. Always a treat dining here and I look forward to my next visit. read more

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The chef was excellent and I have no doubts of leaving 5 stars for the restaurant and that's exactly why I wrote this review!!