**Ask for Emma** Was able to make my appointment easily online. I showed up a little early and wasn't made to wait until the exact time of my appointment. This is towards the front of the Macy's store, almost to the entrance to the rest of the mall in the cosmetics section. This was my first time trying this place out but will definitely be my new eyebrow spot. Emma met me with a warm greeting upon arrival. She really took her time asking me questions about what I wanted and ran everything by me before moving forward. This really put me at ease since my last eyebrow wax somewhere else was horrible. I liked that they have you sitting up in a bar stool versus most places that have you lay down, I feel like they can see everything better and balance things out more this way. Emma was so sweet. Can't recommend her highly enough! read more

Benefit Cosmetics BrowBar - Before (top) & After (bottom) - Cosmetics & Beauty Supply Near Me - Columbus, Ohio

If you're seeking capable hands to place your trust and your precious brows, look no further than the BrowBar at Polaris. I have been growing out my brows for ~9 months to reverse years of threading (back when thin, rounded brows were in). The regrowth was so patchy and I couldn't leave them alone any longer, so I made an appointment here after reading that they map out an appropriate brow shape to fit your desired style. Jennie is such a pro, she cleaned up my brows perfectly without undoing all the growth I have worked so hard on, and trimmed/filled them in a way that hides the patchiness until they're done growing back! I'm so happy with the new shape and I feel back on track to getting thicker brows. read more

Benefit Cosmetics BrowBar - Before clearly needed a lot of help - Cosmetics & Beauty Supply Near Me - Columbus, Ohio

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My experience at this place has been amazing at this place. They are so thoughtful, organized, helpful, and beautified my look!!

I haven't had my brows done in over a year so I was a little nervous but Jen was great! She did a wonderful job on my brows and was very personable. She also didn't mind that I had my 4 year old with me which I'm sure would annoy most people. I will be back! read more

This is the only place that I will go to get my brows done. The girls there are always awesome, and accommodating. They truly care about you and your beauty needs. I used to go to the salon to get my brows done, quick cheap and dirty lol. But after going to the Benefit Brow Bar at Macy's Polaris and getting my brows mapped for the the first time, I got to see just what the real cost of going to the salon was... my brows were gone and sparse in areas that they should be full and healthly. So I decided to only go to the experts for my brows and see what the difference could be..I went into "brow rehab" :) I immediately noticed a difference. I never broke out after waxing, even when I got my lip and chin done (which I had always gotten bumps after going to the salons). My hair started to grow back in the areas where it was missing.. and got compliments on my brows after getting them done and in between. I am out of my "brow rehab" :) and go to the brow bar regularly for maintenance, product refills, and to learn about new products and beauty tips. After learning what it's like to have these ladies in my beauty corner, you won't find me going anywhere else for my brow/beauty needs. read more

Seldom do I find a place that can sculpt my brows just the way that I like. It's always a struggle and I always walk away frustrated knowing it will be another four weeks before I can try again. But I digress - I was introduced to The Benefit Brow Bar when I was given a coupon for a free brow consult. I scheduled my appointment and kept an open mind. Normally, when I get my brows done, I have to go into strict detail about what I do or don't like and how much of my hair absolutely has to be left in my eyebrows. Well, this time, all the dramatics were not necessary. My appointment was with Andrea and she went into great detail about their brow mapping process and everything that she would do that day. So, I sat back and let her have at it. All I can say is wow! She did an awesome job. My brows have never looked so great. She even went so far as to show me a few tips and tricks I could try myself. I passed on all the extra products they were pushing because that just wasn't in my budget for that visit. I walked away extremely pleased. And I couldn't quit looking at my brows. I have finally found a place where I can get my brows done to my liking and I think the Benefit Brow bar has a customer for life. **updates review for Macy's location** read more

You want those glamorous brows? One word: ENID!! Your eyebrow can look straight gorilla and she'll have them cut, wax, gel and defined to fit your face.. Enid is BOSS when it comes to wanting perfect brows!!! read more

Jenn was super awesome she mapped out my brows and she took her time and kept showing me the process as she went. I would recommend her to everyone she's the best!!!! read more

I love visiting the brow bar! Excellent product and excellent service. I highly recommend the brow bar.

The girls that work here are true pros! I am always happy when I leave, I highly recommend the Benefit bar at Macy's!

They're pretty good if they'll deign to serve you. I've been coming here for a couple years and the last three times I've dropped in they're "too busy" for me. Each time there are three staffers hanging out talking to each other behind the counter. I ask for a wax, they ask if I have an appointment, I say no, they say, "We'll be happy to make you an appointment two days from now." This same conversation has happened three times. Maybe they're short on waxers, but there are zero customers there, none. Such a bummer, it used to be a nice treat while I was at the mall but if I need an appointment days in advance I'll do it at my salon. read more

Great job by Enid-- fantastic customer service. I previously had a bad experience here, but they changed my mind today. Fantastic! I can't say enough good about this place. Jen & Paige are my absolute favorites. They are so kind, gentle & extremely helpful. My daughter & I had a wonderful day & received some fantastic deals!!! read more

Over the years I have tried a lot of different things to take care of my unruly brows and often had mixed results. That all changed a few years ago when I discovered the Benefit Bow Bar. Every session starts off with an esthetician asking what I am looking for them to do, then they map the brows to show me what they will be removing before they apply the wax, when they have finished they fill in the rest of my brows and sometimes add concealer to cover the redness from the waxing. The consultation and brow mapping are the most important parts of the session because it ensures that there is clarity regarding what I am asking for. It should also be noted Benefit's wax has never burned me and my skin doesn't breakout after a session, which is not always the case at other places. Yesterday's great session with my esthetician, Jennie, ended with her showing me a few tricks for when I am applying my brow powder and gel. The overall cost for a session is fairly affordable and while you are in an open department store most people don't notice what you are having done. Benefit is the place to go if you need help with your brows. read more

I'm giving 1 star because 0 isn't an option. I waited at the brow bar while employees just looked around. I asked if they took walk ins or appointments,& was told they were "done for the day". It was 330. read more

Benefit is the best for brows!! I found Jenni on yelp and she had amazing reviews. I went and saw her recently and she did and amazing job!

Jenn did a great job! Quick yet very precise brow wax, and applied concealer to help hide temporary redness. Very professional and pleasant.

Feel like I have struck GOLD!! Can't say enough about the technique and products of Benefit BrowBar. Have always had my eyebrows waxed with varying results--BrowBar alleviates the guess work--the technician gives you a preview of exactly what the end result will be and hits it on the head each time. (Paige, A plus, plus!) read more

My brows always look amazing and I always get compliments on them. I started coming here after my waxing and threading at another place was hit or miss. They always do a great job read more

Oh. My. Goodness. This is my favorite place to get my brows done! And there's excellent service and the employees really know what they are doing. I can't even explain how happy I am with the outcome. Definitely would recommend to anyone, they do what's right for each brow. read more

I went to this location (Polaris) giving them a second chance as the first time the ladies working were not very friendly, and had a terrible experience. I have burns on my right eyebrow near my temple because the girl apparently was inexperienced and either left it on too long or it is what they call "rug burns". I have had my eyebrows waxed many times and this has never happened. The left side is fine so it wasn't an allergic reaction. I have welts and swelling. Clearly burns. When I called to calmly let them know, they said their area manager would be calling me. I've not received any calls. My advice is to go to somewhere else. In addition to being rude, they don't know what they're doing. read more

I was a little nervous before going here because I'd never had my brows done professionally before. However, my aesthetician, Kristi, was super helpful and answered all of my questions. I ended up getting a wax instead of a tweeze, based on her recommendation, which was actually cheaper than the tweeze, to my surprise. It barely hurt at all - a little sting and within a few minutes after I felt fine. I love the shape of my brows! They still look like me, just more polished. They also took the time after to give me some makeup to close my pores after the wax and smooth out any redness in my skin. I didn't know going in they would do this, but I liked it a lot. Of course they do ask about purchasing products but you don't have to and there was no pressure. The only thing I wish I knew going in was that they only take cash for tips. I didn't have any on me because I assumed I could just put that on my credit card! I feel terrible, and I'm going back once I get to a bank to make sure I leave a tip, because it was well deserved. I would definitely consider going back in the future! read more

I love the girls that work there! I was very nervous to go and get my brows done for the first time, but they mapped them out and showed me how they would look and I just went for it. They looked amazing! Then they even give you a little makeup makeover afterwards. I go there every four weeks now. Absolutely love this location as well. I'd recommend 10/10. read more

So I usually get my eyebrows threaded. That being said I'll never go back! EVER. The last time the lady took way too much off. I'm a fuller brow kinda gal so I wasn't happy . I've always wondered about the brow bar at benefit but never tried it. Today I was amazed!! I explained to Michelle what happened with the thread lady and she's helping me get my shape back while still maintaining that nice clean look! I also usually tend to get a few welts after waxing. Michelle made them so so cool by placing cool cottons on my brows and really catering to them! Which is nice because you can tell she actually cares rather than pushing you out the door fast. Then when I thought everything was said and done Jessica had me sit and her chair to conceal me and get rid of my redness! WHERE ELSE DO YOU GET THAT SERVICE?!? No where that I've found. Plus she was so entertaining and fun! Then to top it all off another sweet gal named kristy applied some liquid liner on me!! Of course I had to buy it Again..where do you get all of that anywhere??? Sorry for the long review but I really enjoyed my time there. read more