***long post*** I regret ever patronizing Lusso Nail Spa on Sancus Blvd. After mulling over the decision to spend my money at this salon, I decided to take a chance. Beginning January 2024 until today, my preferred nail technician was Tina. Despite my concerns about cultural sensitivity, respect and not wanting to be treated differently based on my race, like the stereotypes and experiences paraded in many communities between Black and Asian Americans. I continued my services with Tina and was pleased. She was friendly, we had great universal and harmless conversations, and I began feeling comfortable that I finally found a new dependable and professional nail technician.
During my last appointment, I was a little disappointed that not only was Tina 15 minutes late for my appointment, but she was sick. Although she wore a mask, I would have appreciated a quick call in advance to either cancel my appointment or refer me to another technician. Regardless we got through the appointment.
I made an appointment for my Love an appointment for today, 6/12/24. Unfortunately, Tina and a few others were not as kind to him. It was not until his appointment and him walking through the door that he was told, Tina does not provide services for men. I was never made aware of that and instead of Tina calling his number to confirm his identity (as a male or female client) before the appointment, they waited until he walked through the door, mumbled to one another, gave him unfavorable looks and stares, and then pushed him off to another technician. Tina never said anything to him to at least bring some clarity to the situation. The other technician was nice enough to share with him that she was taking over his services because Tina does not accept male clients. However, that did not happen until after he was embarrassed by the whispers and mumbling to one another about him/the service or whatever was being said.
I called the salon to learn why was he treated that way and why was it so difficult to simply, call the appointment number in advance and share with him, a male patron that the technician does not offer services for male clients rather than waiting to have people snicker and whisper about him at the salon.
Surprisingly, when I called, I spoke to Tina, directly. Rather than digesting my concerns, trying to talk through a solution or at least a level of understanding, she did her best to berate me and tried scolding and yelling at me. And I said she did her best because it really was a sad exchange with someone who I thought had better professional skills and relationship with her clients. Instead, it was a reminder of the stories and experiences I heard from others about being treated at certain salons.
In this day of diversity, inclusion, and equity, we all should be able to conduct and receive professional services when we are spending our money. For six months, I have been a faithful customer, I am an excellent tipper, always on time and a no fuss customer even when there were things that weren't done well, I maintained my support of not only Tina, but the business.
Not only will I no longer be patronizing this salon, but I also encourage anyone viewing this review to reconsider spending your money where it is valued. Lusso Nail Salon clearly does not care about its customers, professionalism or diversity and inclusion. At the time of this submission, no one has reached out to even try to rectify the situation. read more