I've been a loyal client here for three years. When my longtime stylist left, I switched to a new technician who is talented, but my retention suddenly became very poor. Within five days of my last refill, I was visibly missing at least half of my lashes, with full fans falling onto my shirt. My stylist and I had been trying to troubleshoot together, so I went in simply to show what was happening in real time ,not to ask for anything free. Instead of being met with curiosity or problem-solving, I was immediately lectured about aftercare, interrupted multiple times, and spoken to with an attitude. I was pressed about whether I washed my lashes three times a week (it was only day five), and when I tried to explain what I was experiencing, I was told to "listen" rather than be heard. Then I was informed that because my stylist wasn't present, I wasn't eligible for any kind of consideration by her and that complimentary fixes are only offered within 48 hours of application. At no point did I ask for a free refill; I simply wanted someone to look at what was happening and help determine the cause or document for my stylist who wasn't present. Instead, I was treated as if I were trying to take advantage of the salon. This interaction should have been handled very differently. If a client is experiencing unusual shedding, the appropriate response is to document the issue, take photos, and follow up with the stylist and manager not to scold the customer or dismiss their concerns. For $180 plus tip a month, I expect basic professionalism, respect, and a clear escalation process when problems arise. Unfortunately, this experience made it clear that those things are not in place, which is why I ultimately cancelled my membership. Potential clients should be aware that if something goes wrong, you may not be treated with the care or respect you'd expect. read more

Jewell was so helpful making sure I understood the process, my options, best practices for retention, and did a fantastic job making me feel comfortable with her knowledge and customer service / attention to detail. The process itself was painless and I even took a nap I was so relaxed! My lashes have never looked better and I will recommend Jewell to any of my friends next time they want lashes. Great experience overall! read more

FIRST OFF MY LASHES DO LOOK GREAT!! But $160 for a fill is a lot and I have money . $25 extra for foreign fill and $25 for master on top of $110 which i believe is too high. The place is beautiful but just a lot for a 2 week fill. read more

Update So glad I found Jessica working at a different lash business. I won't share her story but it seems quite obvious that what I stated before still holds true about the management. Hopefully they have better leadership now and respect their clients. There was no problem with my credit cards ( LOL) It's unbelievable what they try to put off on the customer instead of taking accountability and acknowledging their wrong. read more

Got a lash lift here & loved it. definitely a unique experience because it was only my 2nd but they did a wonderful job compared to my first. Very professional & relaxing. read more

WILL UPDATE WITH RETENTION~ I think her name was Sophia? She did AMAZING, exactly what i asked for :) It was my first time having lash extensions done and she was so thorough with step by step aftercare. The appointment was so comfortable and I deadass fell asleep. The owner took my call when I made the appointment and she was so kind! I didn't think I would plan on maintaining them after an event this week but the quality of the application and their membership option might have me hooked. Thank you guys for making me feel beautiful read more

The Lash Lounge - Classic wispy- p freakin long! - Eyelash Service Near Me - Columbus, Ohio

Lash Specialist I have the best outcomes with application,retention, and professionalism by Imani B! We found out I have sensitive eyes and she did several things to eliminate irritation from the glue. It worked! Imani is hands down the best Lash Specialist I have had the pleasure of working with and her schedule proves that! She is a hard working young lady! She is very appreciated! Thank you Imani for excellent service! read more

I've been to several lash studios, tried FlutterHabit, tried doing my own lashes at home, and while the others were good, nothing is as amazing as getting serviced at the Lash Lounge. It's really in how they must train their staff because no matter which Lash Lounge location I go to, they're always professional, deliver top notch lashes, and make it a truly spa like relaxing experience. Worth the extra $. My personal experience: - Fantastic customer support with booking - Stylist was excellent with asking what I liked and executing on that, made sure it was her best work she could do before I left, and held client comfort high on her priority list read more

I really wanted this to work due to the location's proximity to my home and the membership option however I never got the opportunity to fully experience the service despite spending over $500. My 1st set although sparse looked good and was very natural, so I joined however I didn't find out I wasn't a member until the following month when they admitted to losing my info which is easy to do since you fill it out with dry erase marker. My retention wasn't great so they got me in for a refill which I liked the look of even more. I went in for my next refill (rejoined again) and bought more products. This time however within 2 days you could barely tell I had extensions. So I emailed since it was weekend (still never received a response) and then called Monday morning. They got me in and the tech couldn't believe how poor the retention so she took pictures. I left pretty happy. The receptionist scheduled me for 1 week out because she said the remaining from the poor application will likely fall out and they did. Long story short this game went on for 3 months so I canceled my appointment and membership and I was told Nicki would contact me. Nope. When we finally spoke after I left a message and sent another email, everything I had experienced made sense. Nicki's management appears to be lacking professionalism and accountability so I feel safe in assuming she isn't doing quality control evaluations nor holding the techs accountable. read more

The Lash Lounge - After less than 2 days of refill - Eyelash Service Near Me - Columbus, Ohio

Amazing as always, my lash tech Jewell not only does a great job with my lashes but also truly cares about the quality and making sure they la read more

The salon is beautiful! I have gotten my lashes done here for over a year and a half now. I have had several girls here do my fills and all of them are great, Katie is my favorite! I pay the hybrid membership and it's a pretty good deal if you like to have your lashes done this is the best and most affordable way is to get the membership. Only 139$ a month and you go every two weeks. By the second week my lashes still look good enough to last another week if I wanted. I always fall asleep! the beds are super soft and they have blankets and pillows to make you extra comfy. i wouldn't go anywhere else, this is the best in Columbus for sure! read more

The Lash Lounge - Me - Eyelash Service Near Me - Columbus, Ohio

I have been getting my lashes done for about 4 years now, and this is my best experience. I absolutely love this place!!! Ciara is my go to! She is great. This is a full relaxation experience. Very inviting, cool but they give you a blanket, and wireless HEADPHONES!!! You can pick from a few different stations to listen to while while getting serviced. My lashes last the full two weeks. Often I come back and barely any have fallen off. I gave 4 stars because my appointment NEVER starts on time. Like never. I've waited as long 45 mins, an avg of 10 mins. Also, my luck with them answering the phone is about 50%. I would definitely recommend this place tho. Especially Ciara! read more

I did not get what I asked for!!the esthetician (Kelsey) did not inform me that my eyelashes were too thin and the placement and fullness would not be able to be achieved until after I told her that she didn't do what I asked for. I even showed her a picture of my previous lashes and how full they were. I would have expected her to let me know that it couldn't be done how I wanted them before she started! She is the one that is licensed I felt as though that was very unprofessional. I paid extra due to the fact I wanted the fullness so I went with Hybrid. I would NOT recommend this establishment if you're looking for fullness Go somewhere else!! Don't waste your time or money read more

Lash Lounge does not care about what the customer wants! On 4/29 I spoke with two different people. Prior to my appointment. I confirmed that I only want a half fill. Rhine did my lashes. She acknowledges that I could have waited 3-4 works due to good retention. She told me she used more lashes than the first time. I was charged for a full fill. That is not what I asked for!! I let it go. I called today to schedule a half fill, which I was told I could on 4/29. I was told I could not at it at the stylists' discretion what I get? I do not like that the stylist determines the service I, the customer wants. I know what I want MY lashes to look like. I do not want them overfilled just so they can charge more. read more

I was in today for full set of lashes and am beyond impressed. When you go in they offer you anything to drink (they even have alcohol), cover you in a blanket and let you relax while they give you a full treatment. I had Ciera and she was so sweet and did a fantastic job! The owner, Ken, was so nice in welcoming me and explaining his things worked. It was so relaxing I fell asleep for half of the process! I already scheduled my fill and cannot wait to go back!! Highly recommend read more

The Lash Lounge - Full set of lash extensions - Eyelash Service Near Me - Columbus, Ohio

Wow, my first experience with this business was great! Working with the website was a little tricky- I've recommend just calling in to book your appointment. Cindy walked me through my first set of hybrid lashes and did such a professional and wonderful job! I really enjoy her talking me through what she was doing and her really working with me to achieve the results I was looking for! Immediately signed up for the membership, looking forward to continuing to work with this business for some self care! read more

Horrible service!! I got the most unflattering thin lashes! The manager was very argumentative and uncompromising. He promised I could come in for a complimentary follow up service then refused to give me the service after I paid $160 for a full set. He refused a refund and a service. I filled a police report and filed a complaint to the FTC. Turns out, I am one of many people that have complained about the unruly service. read more

At first I was like ok, I lay on this bed with a blanket and put my head phones on and listen to my music, wow I am going to go to sleep for about a hour cool when I get done, my eyes lashes will be new again, and guess what they where so beautiful, thanks to the eye lash all was beautiful. Kelly Riley. read more

The Lash Lounge - Lash Lounge. - Eyelash Service Near Me - Columbus, Ohio

The online promo says that a classic set is $100 for new customers. It was not until after my appointment was over that I was told I had a "senior stylist" who charges $250. This was not listed anywhere on the website for the promo or on the promotion email I received. I selected "any stylist" through the promo link. I would have preferred going to a less senior stylist to get the promo deal, but had know idea this extra charge even existed. Seems like a poor way to treat new customers. I will be going elsewhere for my next lash appointment. Also - to the management who did nothing when I nicely raised the issue - can you imagine any other business in which this would be acceptable? If you went to a restaurant and they had the senior-chef working that day instead of the junior-chef, so they charged you 2x the price that they showed you on the menu? And then didn't tell you until after you ate it? That would never happen. It is just a $100, yes, but honestly the principal of it is really backwards. It's bad business practice and you can be held accountable through the Better Business Bureau for offenses like this read more

My first time and had a great experience. Clean, comfy, spa feel, prompt and professional. The staff was friendly and answered all my questions. I've already scheduled my next fill. read more

I love this place! They offer a variety of lash and brow services, but I regularly get lash extensions. Their VIP membership benefits are the best that I've experienced. For $99 a month, you get two classic lash refills each month and discounts on products and services. I've only been going here for a couple months, but Daryl (DAH-ril) and Ken treat me like an old friend every time I come in. My stylist, Victoria, is fantastic! She really designs the lash placement for what flatters you the best! She's very sweet and friendly, and I'm a fan of her work. While you receive your services, you are placed on a comfortable salon table and are covered with a fluffy blanket. You can even listen to music if you wish. They thoroughly take care of you here. Check 'em out! read more

The Lash Lounge - Eyelash Service Near Me - Columbus, Ohio

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The girl who did my lashes seemed to do a good job, she was very professional and the experience was good. I had my lashes done on saturday and its now thursday and I feel like I'm losing a lot of lashes. I have been following the rules in the aftercare, but I just feel like I'm losing more than I should at this stage for what I paid for them and my assumption being it would be 2 weeks before I needed a refill. read more

I also was turned away by the service- mostly the manager. On my third return I was there for over an hour, the manager came up and reprimanded the gal who was doing my lashes, told her she had to finish to get to the next girl so she stopped doing mine. Then I was told to come in the next week for her to finish and that I wouldn't be charged for that Appointment. So I booked the appointment even though I felt my lashes looked fine, I then attended the appointment and I was charged for it yet another $100. I have not been back since. read more

I am always treated as if I am top priority. The service and quality is always top notch! This place is the place you can depend on to kept you looking fabulous. read more

I was greeted with excitement by all of the staff. It was my first time getting lash extensions and Blair made sure I was comfortable and explained everything well. When I left I was complimented and from start to finish everything was amazing. read more

Way over prices for the worst lashes ive received. Terrible customer service and rude staff. Took almost 3hrs for a "full" set that looked as if i needed a fill already. Not to mention the girl who did my lashes showed up to the salon 10min late. read more

Chelsea did an amazing job, explained everything to me from the beginning and helped me choose the right lashes for me, they look so amazing and natural. Thank you Lash Lounge! read more

Cindy is so detail-oriented. No one has ever compared. This last visit ... my lashes have never looked more perfect! I'm obsessed. The added bonus is she is so compassionate and talks to me and makes me feel so cared for. I really look forward to my appointments. Time with Cindy is therapeutic. read more

Because the staff is very professional, they are personable, and very knowledgeable. The facility is clean and has great aesthetics!! Highly recommend! read more

I have been getting lashes every 8 month out of a year for 15years. This place was the slowest and my lashes where not very full! I cannot believe how many lashes I have lost!! Crazy amount but I am going for a fill on Friday and if they fall out like this not again! I was at Polaris mall buying face powder and the girl said she had several people tell her the lashes don't stay on at The Lash Lounge! Went back for fill, I will never go back! Wast of time and money!!! read more

Had to find a new place for lashes after my stylist for the last three years moved. This was close to home and looked nice enough. Got a full set the first time that didn't even last four days. They tried to "make it right" and I got them redone and those lasted just almost two weeks until they were completely gone. (I used to go every three weeks for a minor fill and they still looked good!!) then I got another full set, three and a half weeks after the first one and those were almost completely gone in less than a week. I called the manager, Mandy, who told me that it had to be my fault and that it didn't matter that I had been having them done for years (for a lot less!!!) and never had this problem. She absolutely refused to hear logic. They use low quality product so that you'll have to come in more frequently and they charge 50% more than places that use high quality products. DO NOT GO TO LASH LOUNGE!!! read more

Awesome! Not only did they help me out in a pinch, they did it with kindness and a great spirit. I was overdue for my fill-in, here from out of town and desperate since I wouldn't be home for another 2 weeks. The salon is clean, well-organized, professional yet fun. The lash tech was newer to the salon, and did a FANTASTIC job filling in someone else's work (my regular gal at home). I couldn't be more pleased, and want to add that the cost of the service was also right on par with what I expected. Thank you! Highly recommend this salon! read more

Love the atmosphere. Very clean and relaxing. All the staff are helpful and friendly. Really enjoy my time with Cindy and she makes me feel great about myself!! It's self care time I set aside just for me! read more

Although my lashes look great, I'm only on the 3rd or 4th day and some of them are already falling out. The girl who did them was really sweet, but definitely took her time.... it took over 3 hours to do a very natural set (which is already falling out, may I remind you...). My mom recently got hers done at a different salon out of state and they are dramatic and not falling out, AND only took a little over an hour. Would reccomend this salon, but only if you have A LOT of time to spare. read more

Tried to schedule an appointment five times. I would get an email saying it was scheduled and then a few minutes later another one saying sorry can not schedule. For some reason they tried to charge my credit card 75.00 three different times. read more

Great experience overall! The salon is beautiful and clean. My lashes look great and I will definitely be going back!

If you've been looking for a lash place for forrrrever... STOP--ya found it! I enjoyed everything about The Lash Lounge from scheduling to check-out. Ken, the owner, quickly called me back to set up an appointment, is so fun to talk to, and is fully committed to making his clients happy. Sierra (sorry if that's not the right spelling!) made me feel so comfortable, we had great conversation, and OMG my lashes are perfection. Just go ahead and schedule, y'all. I can't wait to come back! read more

I scheduled an appointment for a classic set of lashes. When they evaluated my lashes I was told that the classic would not work with my lashes. She told me I need the hybrid which is more expensive. I trusted what I was told. She struggled to get the lashes to stay on. A client came in next to me and was also told classic would not work for her. When she was done I was asked if they were to heavy. I liked how they looked and I also expressed concern she the girl had a difficult time getting them to stay on. I was told if there is a problem to call and they would get me I . My appointment was on Tuesday afternoon so they would look good for my sons wedding on Saturday. By Friday which was only day 3 of the lashes. I had lost enough lashes that even my husband saw a gap. I called Friday as soon as they opened and they could not get me in until 4pm. Rehearsal was at 4:30. On wedding day, which was only 4 days later they did not look good. I have had lashes in the past and did not have any problems with them staying on. The girl that put lashes on be in the past did looked at them and said they should never have used the hybrid lashes. That was a total waste of $200. Within a week I have about 5 lashes left. I feel like the recommendation for hybrids was just about making more money. Needs-lees to say I would never return nor recommend this place. read more

I would first like to say that this review is not based off of the service given by the stylist nor their work, because that is awesome! My review is based off of the membership and my last appointment issues. As far as the business side, that's another story. First, the issue was with the contract. I was so super excited about getting a membership. I was explained that I would get 2 fills a month with the membership. But what they fail to explain is that 2 fills are given within a 30 day range from when the membership starts, they said "monthly", which is the wrong wording. When I was told that it was 2 a month I was thinking 2 for the month of January, 2 for February, etc. and that the membership was like a gym membership or something similar. NO! So if you get your membership on July 14th, you have til August 14th to get your fills. I wish it was explained to me like that but it wasn't until I went in to get a fill and was told that I was done for the month. Soooo, I got over that issue and said ok it was miscommunication, whatever. I let it go. So my appointment was October 5th, I called in the morning to confirm my appointment time and was told by the owners girlfriend that my membership payment didn't come out of my account. I explained to her that it was impossible because it was more than enough money in there to pay for it. Her response was "well it didn't come out and you have to pay in another form, we can't take that card anymore and it must be an issue with your bank." I was so confused and because she was kinda rude I was like I'm canceling. She said "well you can go to the bank and get cash and come in, and cancel after we receive the money you owe us", well that would have worked if I wasn't taking time off work to go in for my appointment. I explained this to her and explained that the bank was out of the way and that she needs to try my card again. Her response was "the office manager isn't here today, she is sick, and I don't see why you can't go get cash and come in". I felt like I was being inconvenienced and she just wanted "the money I owe them", like I was in debt to them or something. I was so angry and fed up! So I went up there for my appointment, and as soon as I pulled up I received a text message from the owners girlfriend that read: Hi Cheina... it finally went through!! It processed at 9:00 this morning!! Sorry for the stress!.... STRESS! You have no idea! I was so furious I canceled my membership on the spot! I got my lashes done, gave my stylist a tip, said goodbye, and left! I did explain to my stylist why I wouldn't be back. She said she would talk to the owner and see what he could do. She was not happy that I wouldn't come back and that I went through that. I couldn't believe she put me through all that bullshit that morning! Like I said, it's an awesome place, I probably wouldn't have canceled my membership if I talked to the owner, and if it wasn't "user error" on her end from screwing up the system or not doing something right. If you get a membership here, make sure the person helping you knows what they are doing, make sure they fully explained how it works, and make sure they take ownership for their fuck ups, if they have any. Don't let them make you feel like your the reason things happen! Good luck! I heard there maybe another location opening, I may take my chances to go there to get a membership and even drive the extra miles just to avoid nonsense! I wish I had more time to write, but I don't, therefore this is all I have time to tell, but I will be making more reviews for this location on other sites! I wish it would have worked out. read more

Lash Lounge Polaris has gone so down hill since opening last year. The quality of the service from the stylists is mediocre. The front desk is SO rude, appointments are always late and it's so over priced. read more